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Beliggenhet er veldig bra. Hagen i tilknytning til frokostresturanten er koselig.
Fin beliggenhet, i rolig gate. Nært til både stranden og den gamle budelen. Standard på rom stemte med beskrivelse og bilder på nett. Hyggelig betjening.
Basseng på taket. God service i resepsjonen. Trivelig med liten hage hvor frokost kunne inntas. Sentral beliggenhet. Flere kortmuligheter ved betaling, feks Diners og Amex. Bedre utvalg ved frokosten. Bedre tilgang på ny såpe på rommet.
mer et 3 stjerners hotell!
Bra hotell som ligger sentralt i Rethymnon. På vårt rom var vi uheldig med selve dusjen. Den kunne ikke henges opp.
The locatoin is great , and the hotel style is very modern & stylish The room was too small , and the WC & the bath is inside the room without doors (only WC has a door for decoration)
Breakfast was very good and although rooms are fairly small they were well kitted out and very clean. Pools were very nice - beware of very early morning sunlounger reservers (you know the nationality). Had a minor hitch with our first room which had a disabled persons bathroom which meant everytime you showered you couldnt use the bathroom through fear of slipping as water covered entire bathroom floor. Bathroom in 2nd room was much better/less deadly.
Decoration, cleanliness, friendly staff. Too much light in the room at night: blue light from the TV irridiating all the room, red light from the mini hi-fi, red light from the card box at the entrance, white curtains that leave light from outside pass through. Sorry but I like to have to light at all when I sleep so we had to remove the electricity card to have the least light as possible but it was too hot in the room because we could not have the air-conditionning. Also we heard all night long the noise of the air-conditionning of the neighbouring room.
The hotel can't be qualified as 5 stars establishment. It's understaffed (one person at the reception; nobody at the bar), no concierge, horrible breakfast. The "5 star" facilities are shared with The Pearl, the four star older hotel. So called "Wellness Center" is a bad joke: there are 3 delapidated bicycles and nothing else. I never stayed at 3 star hotel but it probably looks like this one. Beware ! Checking out I have to remind the receptionist to give me back deposit for ... beach towels. I had to wait few minutes for it. Leaving I remind them to give me also deposit for remote control to access the parking area. Reluctantly the receptionist gave it back. We left charger for Ds and after calling them next day nobody helped. Etc. The list of wrong things can be much longer.
I found that the young lady and the man working down at the Spa unfriendly and they seemed like they only wanted to assist you if there was some personal gain, e.g. appoint for facial, message etc. I asked them for a towel and they seemed upset about my asking. If you want to promote Spa and Relax you need to change something, you have the right facilities, but something is really lacking.
Staff was very friendly and kind. Room and facilities were comfortable and of nice style. Very nice view over the sea and to Rehtymno. The restaurant was excellent, particularly the buffet dinner. The cleaning lady was passing too late in the day (only at 15h00-16h00) and the work could be improved (a bit of dust left in some spots and a cleaning mop forgotten once). Some other spots in the hotel could be better taken care of. These are details which should be improved in a 5-star hotel.
Vennlig, serviceminded personale, ideell beliggenhet for strandliv, samtidig som hotellet ligger 10-15 minutters spasertur til sentrum. God til høy standard på mange rom. En fantastisk frokostbuffet og meget bra "tema" middager. Underholdning flere dager i uken. Superior rom kunne godt vært større enn vanlig dobbelt rom,
hotell rommet, fekk oppgradertrom, svitte nei
Hospitality and hotel staff helpfull and competent. Rooms with sea view noisy,rooms with garden view no privacy concerning the rooms by side
very good relationship between price and quality. Very nice staff and excellent breakfast.
The sets on the beach must be included in the cost of the hotel staying
The hotel layout gives a great sense of space. All eating areas well served and good value food. As a 4 star I would expect fresh fruit juice and coffee at breakfast not some instant mixture that did not taste good. I requested seaview for 3 rooms booked but not one was offered.
Hotel was OK, well located with all amenities you can expect. Breakfast was average but OK. Staff was a bit constraingnant with the rules like closing the sunshade and stuff.
it is a fantastic hotel.
Perfect location, very clean, friendly staff, cheap
Tasteless and overpriced food. I was expecting a better room for the rate.
Service during breakfast : 10, Parking:9, Room cleaning: 10
Staff was all very friendly. Bit rundown, especially towards the end of the holiday season.
Personnel trying to speak Russian and very friendly In general hotel overpriced and old. Music is playing till 23.00
The location is good. The rooms are too dark, the pool is very small.
good for parking, attractive building and room, well maintained not as convenient to the old town as we would have liked, small pool, no internet
Close to the town without being in a noisy area. Lovely building, great rooms, and really nice small pool. The day staff/manager was nice, but the overnight/late receptionist was a little unfriendly at times. Otherwise, a lovely place to stay.
Close to the old town No special view
very clean and nice staff nothing at all
The hotel staff, nothing was too much trouble Not enough tables for breakfast
Everything at Palazzo Vecchio was great! My wife and I stayed there for 2 days while visiting the Greek Islands and we were very pleased with the nice and helpful staff, and clean and well kept rooms. There was a wall being built around a planned parking lot for the hotel. This was not an issue for us though as we still managed to find parking near the hotel and we were upper in the morning for breakfast as the workers were beginning to work.
Very nice location, very friendly staff.
Dirty place oposite the hotel the unbilded ground. Ugly view.
Very clean and convenient, comfortable and well presented. Staff pleasant and helpful. Breakfast a little disappointing. eggs were cold, and orange drink artificial.
the room was very nice. the staf was exellent. but the morning breakfast was a little cheap in my opinion. could have been better with a little more choice
Stor og luksiriøs suite, flott terasse med utsikt over sjøen og Rethymnon by. Frokosten var helt OK, med både varm mat og frukt. God service i resepsjonen og restauranten. Turen til gamlebyen tok 10-15 min langs sjøen - noe som var akkurat passelig.
Service rundt bassenget, uteterasse, stille hotell, likte veldig godt bassenget kjempesmå TV, litt tynt utvalg ved frokost., entre til hotellet ikke nice
Store deilege rom og altan med havutsikt. Stille og roleg. God frukost med hyggeleg betening. Bratt og mykje trapper. Turen til byen var reine risikosporten med all trafikken, dårlege fortau og parkering på desse. Glad kvar gong vi endeleg var framme i gamlebyen. Kvar gong vi dusja flaut vatnet på badet og sluken på høgaste punktet, som det ofte er. Hotellet kunne godt hatt tilbud om buss til og frå byen eit par gongar for dag.
Beliggenheten og rommenes design/møbelering. MEGET ensformig og sendrektig frokost. (Kelneren kom med en og en kanne kaffe, det samme med alt annet.) Selv med svært få gjester på hotellet (var aldri mer er 6-8 ved frokosten) måtte vi hele tiden vente på brød, egg o.l. En kaffemaskin/-kanne saft-/vannbeholder og større brødkurver ville nok forbedre forholdet minst 100%.
Rolig, avslappende atmosfære. Vennlig personale, men ikke veldig profesjonelt. Flott beliggenhet, meget bra rom både ifht størrelse og design.
Everything in the hotel was perfect! We came across the most polite staff, the most amazing chef and overall it was a great experience!!! Great beach and nice view of the sea from the room!!(choose room with sea view) Slight renovation in the bathroom to match a 5* hotel
Very clean hotel: the cleaning ladies were there until very late and did their work very very good, relaxing enviroment: beautiful surroundings around the hotel and the "sister" hotel Creta Star": gardens and trees are fantastic and very clean and the view of some places in the hotel very nice, pleasant stuff (reception-restaurant-cleaning ladies-room service), extra tip the small pool, that make you feel like your home because the customers dont prefer so much! The rooms are a little old, but everything looks in perfect contition-colour-functioability, so it not a problem at all. Nothing to bother, maybe a small renvation at the pool area (more beautiful chairs-pool bar) that it would match with the perfect gardens around them! But not something 100% necessary.
The wiati staff and front desk were very helpful and friendly. No irons to checkout. Air conditioning not available although it was warm out.
Fantastisk service og beligenhet midt i sjarmerende Rethymnons gamle by, inge trafikk, bare kos å sjarm. Herlig følelse av luksus og komfort. Vi kommer tilbake:)
Fin beliggenhet, kort avstand til de aller fleste ting som strand og butikker Det var ikke særlig rent, og det var kakkerlakker der.
Helt suverent bosted midt i smørøyet av sentrum. Pepi ligger i ei lite stille sidegate, men med noen få skritt, og du er midt i handle- og restaurantgatene, og det er heller ikke langt til den store stranda i Rethymnon, kanskje 20 min. En hyggelig Bistro hører til hotellet, hvor du kan kjøpe frokost og småretter og noe godt å drikke. Hotellets uteområde er innbydebde med et lite basseng og solsenger, og har en så avslappende og stille atmosfære at en skulle tro en befant seg langt ute på landet. Vi bodde der i 3 døgn, og vi reiser gjerne tilbake. Vi bodde i midten i 1 av 3 rom over Bistroen. Skille mellom balkongene kunne ha vært med avskjermet, da en følte å ha naboen rett i fanget når alle satt ute, derfor satt ikke vi så mye på balkongen. Men dette er det eneste vi har å anmerke til oppholdet.
Sentral beliggenhet i forhold til sentrum, gammelbyen, havnen og stranden. I tillegg frokosten! ;-) Lite plass rundt bassenget som medførte mye støy fra badende barn (solsenger for nærme bassenget).
Det var flott beliggenhet og standarden var grei. Dette var et helt greit hotell i normal standard.Frokosten var bra.
Fin beliggenhet og svært koseligt hotell.Det var god mat og hyggelige folk.Me hadde 2 flotte fereiveker på bio Det var fine og romslege familierom .Me kjem gjerne igjen Nei.
Rent og pent. Gå avstand til stranden i tillegg til lokale butikker og resturanter. Ble noe lei av maten - anbefaller absolutt ikke helpensjon! Men feks. Gresk aften på hotellet var helt ok.
God beliggenhet, vennlig personale Lukt fra air condition og fra sluk på bad. Dårlig dusj. Frokostbuffet er helt grei men ikke veldig bra
The desing of the room was very modern and the breakfast and dinner buffets were excellent. The swimming pool and the sunbeds inside the pool were realy rellaxing I would expect that the reception staff and waitresses to be at the same level of quality as the hotel standards...
A very new and good hotel as a base for seeing Central and Eastern Crete. Food was very very good and very reasonably priced. The experience would have been even better if the hotel had been aware of our booking. Booking.com is definitely not recommended. The floor space in the executive suite was limited. The suite was located next to the Children's play area and could have been very noisy had there been many guests in the hotel - last week of season therefore very quiet.
its very good hotel with a big pool, nice people working there, a lot of choice of food for breakfast, everything was clean and plus to everything free internet in the room. Very quiet and relaxing place!
Cleanliness is really good, location and swimingpool are great. There was activities, communications and also a lot of TV channels only in Russian and Germany. Very few in English. They should keep it more international if they want to keep as 5 stars hotel.