Free upgrade to a superior room (very large and spacious!)! We assumed that since we booked through Booking.com that we would get one of the few rooms that have not been re-done - but when we checked in, the courteous staff informed us that we had been upgraded to a superior room - which turned out to be the largest room in the hotel - quite nice! For 77,20 euros, we stayed in an excellent room, with a booking that included the 12 euros per person breakfast - excellent! Slight difficulty parking...the hotel is in the same square as the train station, and being a busy city, the parking for the station was full. We ended up parking in another structure about a 8 minute walk from the hotel - same price as advertised though (8 euros for 24 hours).
The central location of the hotel
The location and friendly, helpful nature of the staff. Not a thing.
Nice hotel, convienient location city centre parking, TGV station, good food, nice staff - Internet WiFi did not work, (we were working, so important) otherwise excelent The WiFi, should have worked - they could fix that. Otherwise it was the best.
Very central location, being only meters from the train station. No
the staff were very helpful in all respects. a bigger business centre and a gym would have been nice!
The wifi connection was very poor for the price paid
Had an excellent stay; friendly staff; excellent breakfast No canal plus
I felt the whole experience was positive and the staff pleasantly unobstrusive . Dearth of english language tv.
Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu No
The location was just where we needed to be. The front desk was very professional and helpful.
Location is fantastic, and the hotel staff friendly and helpful
Very easy to find - great location. Very nice staff.
Great staff. Great location. Seems to be run down and needs a face-lift internally.
Superb staff - some of the friendliest I´ve encountered. Breakfast finished at 10; restaurant closed on sundays (!)
The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable. Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.
Staff - very friendly and helpful
Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby. The price af breakfast 18 euros is too high.
The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.
Centrally located and very pleasant surroundings
Excellent breakfast and easy car parking. The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.
Convenient parking. Reasonable value. A bit away from the old town.
convenient parking, quick and easy booking in, maps of Tours noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.
The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours. Breakfast was very expensive.
Excellent, near train station if that is useful. Very good sized room.
New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities. Car parking was charged.
Close to the old town centre, good price vs quality poor breakfast
It was spacious, very clean, the bed was very confortable, the room service was very good value. I liked the fact it was possible to make hot drink with a kettle in the room which is unual to see in French hotel, I liked the fact you could get cold water from the water cooling machine and hot drink from the coffee machine on the floor landing. I will recommend the hotel and restaurant. Nothing
Some of the staff were friendly and helpful. They asssisted us with a restaurant reservaton and taxi service. The hotel restaurant needs to be refurbished. The breakfast is ordinary. The communal areas of the hotel need a freshening-up.
Very spacious room, on a very good and quiet location though need a 15- 20 minute walk to the city centre
The location and the staff's helpfulness. The rooms need to be upgraded. I felt that the bedding and towels were not very nice.
THe staff were very pleasant, the room was clean and the food very enjoyable
Quiet hotelm conveniently loacatred The restaurant has the same food day in day out and the breakfast buffet is very poor
Breakfast buffet good. Staff efficient but not friendly. When I booked it was stated that there was free internet access. The hotel denied this but allowed us 30 minutes for free. Entrance to the parking lot can be a nightmare at times of heavy traffic as it is almost impossible to turn in coming from one direction.
the reception staff were courteous and efficient and the room clean and good value . we thought the food at dinner was extremely poor and only moderate at breakfast .we also misjudged the distance to tours centre and the sunday bus service was limited .
I liked the confort, price, location, and off course - the great breakfast. It was what i expected. The location from Garmin GPS was confusing. The number and the name aren`t easy to see from avenue refered.
Free parking, easy access from the road. Very thin walls.
The staff were very friendly and helpfull The notes stated it was 10 minutes from Tours City Centre. which it is but only by Taxi or car, which it does not state. I think this should be made clearer. it's a good 45mins to an hour walk.
easy access, parking, security, quiet no internet access, no laundry, bar ran out of beer.
staffs are very kind, clean room no refrigerator, no hairdrier
Clean and comfortable room for the four of us. A bit hard to find. We only stayed as a overnight stop.
the hospitality from the staff and different languages spoken by them
Location Glad it was for only one night. The room was dull and smelly. There was mould growing up the walls!!!
It was easy to find. We have only very basic french skills and it was good that the staff were able to speak basic english - and much appreciated. I was surprised and disappointed to find no tea/coffee making facilities in the room. At this price in the UK this is standard. I also tried to access the wifi using the information provided by staff but could get no access at all. I didn't try to follow this up due to language.
Very goog breakfast. Shower tap jammed and hard to open / close.
Excellent location - close to the city center and the railway. Very comfortable room. Excellent value for money Internet services way too expensive for nowadays (when such services should already be like TV or radio).
The hotel has a great location! Very close to tgv station, and to the center of the city. The bedroom is big and confortable. The bathroom is very clean. Love it! The staff was not very helpful with our difficult to park our car ( $e 10/day), and it was hard to comunicate in english.
Location is good and easy to find. Compared to big city's hotel is cheap. Both the night shift and morning shift staff are not really nice and friendly, that is Dec 22nd night and Dec 23th morning. Room is not really designed for 3 people stay, they just added an small bed at the conrner.
great central location, very clean rooms and bathrooms, good size! overall very pleasant. the water pressure kept alternating in the shower.
The chef special evening meal was excellent value, and tasted good as well. The staff in the resturant were also very friendly and attentive.
The location is great, right by Hotel the Ville Room was a little too small, though comfortable
Location - more or less in City centre nothing
It's situated just in front of the train station.
Excellent location, right near the main railway station, and a very modern, comfortable room. The breakfast was over-priced and we only ate there once.
Excellent location within walking distance to old town, shopping, rue colbert (restaurants).
The location, comfort (clean and ventilated as we asked) and price. Nothing.
Position in Tours excellent, Very helpful staff, Very clean and well presented throughout.
The location is excellent, parking at 7 Eur/day is nerby
Beautiful Hotel, close to the city center, Friendly staff, loved the coffee machine they had really good coffee and it was a great price.
Had good quality bikes for rent, staff was helpful and friendly, other than bar, public spaces very nice. Just over 1 km walk into town from hotel. Expensive breakfast not included in room charge. Better rates, including breakfast, available for walk up customers.
Stille, romslig og rent. ALt for kaldt, men jeg reiste utenfor sesong.. Service på frokost, den var elendig
Fint hotell med hyggelig atmosfære og beliggenhet. Veldig hyggelig personale. Det var kaldt, og ikke umiddelbart klart hvordan jeg skulle få skrudd på varme. Litt mer info om dette hadde vært greit.
The rooms where spacious, modern and immaculate. A short walk to a huge host of restaurants and attractions.
stayed in the larger room. new, clean. good value and worth the few dollars more for the bigger room. good breakfast. internet available.
It was very clean, well designed, comfortable and the staff were very welcoming. We were surprised to see it has just one star, but the fact it has no lift may account for that.
The managers were very friendly and the room exceeded our expectations
This is a very nice small hotel (although it cost the same as the Grand Hotel Poitiers which is in a different class). The man on reception was very helpful although he spoke rather rapidly which made directions rather hard to follow. Tour has an 'interesting' one way system which could cause the driver and map reader to become somewhat stressed.
The location, the room and first of all the kindness of the managers everything was very good
The hotel is within walking distance of the train station, a huge plus! On your way you pass the Tourist Bureau for Tours, France, so you can get info before you even get to the hotel. Lovely staff; who were very helpful in booking a first-rate truly fabulous well-known local restaurant for dinner (La Ruche, which means The Beehive). Breakfast was very nice; I recommend that future guests do have the 7.5 euro breakfast. it was really great, no complaints at all.
Great location, great decor and lovely bed. Better than pretty well every 2 star hotel we stayed in during our 2 week trip. Should definitely be more than one star. ... no lift, but no big deal.
It was located within easy reach of the old city but close enough to the modern are that walking into each area was quick
The hotel is perfectly situated between the cathedral and the old town of Tours. It has recently be renovated and satisfies all the needs of a 3* hotel, it is really worthed more stars. The perfect place to stay and staff was very helpfull.
Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.
Clean, good location, wifi only in lobby and it closed early evening
Close to the station Unkind staff
The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...
No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.
Very comfortable hotel with friendly staff
Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent. On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.
Best price offered ever matching perfectly for all backpackers! Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!
The staff had made a lot of effort to allow us access to the hotel even though we arrived long after the reception closed On the other hand at the price we paid we expected a hotel that had 24 hour reception and at least a kettle in the room. This was a very overpriced budget hotel and although the staff were helpful we were very disappointed with the standard of accomodation which did not reflect the price charged
The staff were very friendly.
The room was basic, but very clean, comfortable, and had a great balcony. It was also very quiet. It was in a good location, within walking distance of the train station and fun areas of the town. We did not realize that it is actually closed from 12:30 pm-5:00 pm so there was no way to drop off our luggage.
Central location, on-site private garage parking, very helpful and friendly staff, modern and clean room. Not much room in the bathroom.
It was in a good position from the town, the staff were very helpful, the breakfast were good.We stayed twice at the hotel.
Clean. Friendly staff. Great breakfast. Central location. No
Staff were really friendly even though we arrived really late. Good breakfast and great location for touring the Loire. Good range of information with in hotel about surrounding chateaux. Also useful map on ale from reception.
Quiet location and close to motorway. Too expensive for standard of rooms and especially for meals
excelent value for money - great evening food.........great breakfast ( but a bit expensive at 12.50 euros.) ............. need better directions to locate hotel - but receptionis t excelent at directing us to the building - !!!
All staff were very friendly, and willing to help
Drunken guests screaming in restaurant, foyer & rooms went unchecked by staff. No sound insulation - you can hear guests in room above going to the toilet! We got up & left at 4.00 am. Staff ignored noise and were disinterested in our complaint. Room was utterly basic, grubby and the bed uncomfortable. We paid £75 for the night (breakfast not included) & £11 for 1 beer & 1 small wine
easy to find, good room The resturant staff were very unprofessional ,rude and did not make myself or my 7 guest very welcome, we arrived at about 2000 hours and it became obvious that the resturant staff didn't want to work any later!
Friendly staff, clean room, nice selection of breakfast.
Everything was good. The staff spoke good English and as with a lot of French hotels we did NOT get that sense of being unwelcome because we were English. There was very little to fault. If anything the prices are a bit on the high side but the quality is certainly there. We would certainly use this hotel again.
Nice clean comfortable room with good size bed Not much in the way of seating. Two nice armchairs would have made all the difference
This was the first time we had used Mercure and it was superb, we shall definitely use them again. We ate outdoors in the lovely outdoor space and the staff were so friendly. We had booked the wrong date, and yet they immediately found us a nice room and away from where we might have been disturbed by a wedding party.
It was very close to the cathedrale and art museum, and within walking distance of the train station. No luggage lift.
Hotel is very conveniently located within the city. Close to the main shopping areas, train station and to the old town. Room was very clean and modern. Rooms may be on the small side for some. A greater choice at breakfast would be nice, but overall quality was good.
Nice, modern, clean rooms.Nice breakfast. No staffed reception on the weekend.
Very good location, free internet in the room
It was a basic and chep place (for France) near the old town center. Nothing to like or dislike.
No elevator. Not suitable for elder people or with special needs
Very friendly and helpful staff The Buffet breakfast was a little lacking.
The room is good and clean. It is too far from the train station.
Location Lack of Internet in the our room
We were delayed coming over to France and the Hotel and staff were great when we arrived after 01.00. Much appreciated!! NOTHING!!
Nice clean room. Spacious bathroom. 10 minute walk from Place Plumereau
The room and bathroom were spacious, warm and very comfortable with excellent cleaning each day. It was good to have a kettle. Breakfast was excellent but it would be good if it ended at 10am every day. On a break it is nice to lie in sometimes and not have to get up early especially when you are already adjusting to the time difference. The name is misleading as it was a long walk to the main tourist areas. We would have liked a mini bar in the room and also a waste paper basket in the bedroom as well as the small one in the bathroom. We had to get a cardboard box from a supermarket to put our rubbish in. This was the first hotel we have ever stayed in that didnt have a free street map in the room or available on the reception desk. There was no information about places to visit in Tours itself either in the room or in reception. Most hotels have booklets/leaflets in the room.
Staff very good the lack of one refigerator in the room and/or a ice machine, but this happens with all hotels that we stay owne by Kyriad
position. close to center, but not right in.
Access to underground car park poor and dangerous to vehicle. Scraped rear tyre and wing mirror on exit. Difficult not to do so.Saw another guest do the same. Too narrow and turn too tight onto forty degree slope for modern cars. Will notify viamichelin website users of problem
The hotel was basic and inexpensive. The staff was friendly and the room was acceptable. There was free parking on site. It's far from the center of Tours, so if you don't have a car, I wouldn't recommend it. The room was a little cramped, but for the price, it wasn't a big deal.
There was a good view over part of the city during a long electrical storm: the lightning was spectacular. It's a long way from the city centre but the receptionist on duty was not sure of the nearest bus to the centre: some information on how the buses and the bus ticket system would help.
It has been indicated in the introduction that the hotel is near the city center. But in fact it's rather difficult for the ones who havnt a car to go to the center.
Helpful staff and very comfortable room and located within walking distance of city centre.Excellent value for money
The relation quality/price nothing, I recomend
The staff were excellent even the cleaning lady there seems to be a great group of young enthusiastic people working at this hotel. The smiles and friendly faces were from what I saw a general attitude in the hotel. Room was clean and quiet and bed was comfortable. Walking into the centre of tours took me 25 minutes so not too far. Parking at back of hotel was handy and this hotel has easy access back to motorway a10. General for a budget hotel hard to beat and lobby restaurant area pleasent with outdoor seating.
Breakfast was good. TV was not working - Too noisy (groups of teenagers 1st night + another group on 2nd night !) - Almost 70 euros is too expensive for this kind of hotels -far from city center
A relatively short walk to the city centre and plenty of parking places. Quiet location, Rooms clean and spacious. Very helpful staff
Friendly and well maintained and very helpful receptionist Breakfast, had puree apple and yoghurt. Apple fermenting and was ill the day after.
None No air conditioning, it was 32, the windows let in no air, the room was unbelievably hot and it was impossible to sleep as there was one fan to cover 2 rooms. The restaurant was reserved for a coach party so we ended up at McDonalds. The hotel was in a remote part of Tours with nothing in walking distance. It was faded and run down, although it was clean. There was no overnight staff and in the morning we were ripped off by the vending machine which took our money but did not deliver the goods.
Stayed one night and can fully recommend. The room was very quiet and tidy, bathroom (and the room itself) was spacious compared to any other 2 star hotel I've stayed in, and the reception was friendly and helpful. The breakfast was excellent.
Yes, the floorboards from the rooms above us made incredible noise - no good when trying to get to sleep, no hot water one morning, staff could only say this isn't normal and didn't attempt to fix. Kettles not provided but limited amount available to borrow. Lastly parking limited and very squashed.
Good hotel, very central. Comfortable beds and excellent breakfast, albeit rather pricey. Bathroom has only hand held shower and very narrow tub. Parking extremely difficult.
The hotel is quite small and the staff are very friendly and helpful. The Patron even speaks English! Breakfast is excellent. We had no problems at all despite the external refurbishment work. We would stay there again soon but they are solidly booked for the coming month.
The staff were very approachable, friendly and helpful. The breakfast buffet was very good as well.The location was excellent for finding it coming in from the motorway.
very good location, very clean. Good value for money. Nothing
Great breakfast, comfortable bed, safety Very hard to find
l The only downside of this hotel is the parking, which is a tight squeeze. Street parking can difficult at certain times of the day.
The breakfast was delicious with lots of options and friendly service.
Perfect location, lovely helpful staff, comfortable room for one or two night stay, good breakfast, the best kind of really French small hotel. You need to be a confident driver to park your car!
I booked two rooms for 4 nights - one for my husband and myself, and a single room for our friend. The staff were extremely helpful. The rooms were simple, but comfortable. The location on a boulevard with a beautiful tree-lined central walkway was excellent - in walking distance of the Gare, the Tourism Office, and the beautiful Cathedral.
Staff was very friendly, it had a lift, which was handy with luggage,room was spacey, & comfortable.also, well located. Nothing!
Friendliness of staff. Size of rooms were enormous! Good breakfast in pleasant surroundings
20 minute walk to the old town. Room old but clean and comfortable. Ample street parking. Receptionist could speak english - but chose who she used it with! No tea or coffee facilities in room.
The hotel is just 10 mins walk away from the train station and very near to the Tourism Information Centre. The room is big for european standard. Clean and very confortable. Free Wifi included makes it very convenient for communications. Everything is up to my expectation.
large clean room-manageres helpful providing maps of area - english spoken.
Friendly staff who spoke English and its close location to city centre. Bathroom facilities adequate but not easy to have a shower as bath did not have a shower screen or curtain to stop water flooding bathroom floor.