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Very helpful and nice staff, great service, very polite and always available. Very nice design of the hotel and very spacious rooms and bathroom, which were fully equipped. Thumbs up for the airport shuttle service. Even when someone bumped on our car, the driver was very calm and in 4min another car came and picked us up. The internet connection in the room. Wired it did not work and wireless it worked after several tries and consultations just to have the slowest connection possible. For a business traveler this can be very frustrating. I would also recommend that the hotel informed their guests about the "different" taxis in town, as some of them charge almost 6 times the rate of others. Or at least that they gave us a card or phone number of a taxi company with which they would collaborate, as we had a very bad experience with taxis in Bulgaria.
The hotel is neat and spacious and full of art No
Very wide rooms, excellent service, professional staff Breakfast maybe to be improved
This booking was for one of my business colleagues. He asked for this particular hotel on the basis on his previous experience in Sofia.
The most beautiful and artistically decorated hotel I ever stayed in.I was impressed as soon as I entered the lobby where there is a display of beautiful paintings and sculptures.The rather low ceiling is cleverly hidden by the mirroring effect of its black,glossy surface.The staff was very kind and helpful and the room spacious,luxurious,spotlessly clean and also artistically decorated as were all the areas of the hotel.The single bed was very generously proportioned as I am 1,95m tall and had room to spare!The breakfast buffet was huge and with great quality and the chef of the restaurant was simply the best I have ever have the pleasure to try!The wireless internet connection was flawless everywhere in the hotel.In one word, excellent!
A really nice hotel with modern paintings everywhere.
The sign in breakfast area " forbiden to take food and drinks" from breakfast area
Clean, comfortable, friendly staff. Paintings displayed in the entire hotel give a unique touch to the place.
Nothing Very chaotic hotel.
upon arrival they gave us turkish delight and a card with the weather The heating was really low and couldnt be adjusted from the room. Food at room service was not the best.
Close enough to walk to city. Rooms spacious and very clean. Beds comfortable. Surprisingly quiet for a large hotel. Free internet. Helpful staff. Restaurant prices were high compared to some good restaurants in the city. Also, disappointed that traditional Bulgarian dishes were not available on the menu. Decor is a bit dated in bedrooms but that seems to be the norm in many hotels in Sofia. Close enough to walk to city but street from hotel to main street is very dark at night (possibly due to roadworks currently ongoing).
The great SPA that had such a variety of different massages. It was advertised that access to the pool was included but you had to buy a bathing cap for the relatively exorbitant price of 10 Lv
Spa was fantastic. Free gym and pool. And inexpensive spa treatments. Very dirty room. Found several bugs the locals call stink bugs. No wifi in room. Floor was dirty. Everything was dusty. Really gross.
nothing old hotel, need renovation. Staff not proffesional.
We like all must everything there..nice people..amazing food..good prices..good services We parc our car to the hotel area garage..and i left in the dash 3 euro and few other money..drive in from greece to bulgaria.. the day after we get our car to travel in bulgaria..the 2 euro was goin...now is not the 2 euro...because i tip them 5+5 levas about 5 euro..now is not the 2 euro ....was the principal... what about if it was at the car other moore important thinks..just think and act accordinlly...
The hotel near to city center Hotel is needs renovation, there is no enough space to car parking.
Free of charge indoor swimming pool, free and fast wi-fi, free parking. A few minutes walk to the centre. The choice of breakfast was excellent. The staff were friendly and helpful. Will go again TV offer is poor
Location 10-15 min walk to the center. Casino in the hotel Small room with a lot of not working staf (no aircondition, toilet work sometimes), the staff not nice and helpful (most of them)
The best hotel if you like to visit Sofia and enjoy your vacations. Very good breakfast, spa and casino inside. Very helpful staff.
clean, good stuff and excelent internet conection. best for business trips
Location- walking distance to a lot of sights, Ladies Mkt, Market Hall, Serdica Station, shops, etc.. Accessible- 4 tram lines in front. I feel safe walking around even during the evening time alone. The staff are very helpful. The room is big enough, amenities are included, ac is working & not too loud, lots of premium English channels on tv:-). Its clean from the lobby to the rooms. Over all, if i have to go back again to Sofia, i'll definitely stay here again The wifi is ok, can send pictures but need to log on every now & then but works all the time. Breakfast is the same everday. I hope they do variations every other day? But its sufficient enough.
Close to airport and free shuttle. Restaurant and bar onsite. Nice reception staff. Shuttle driver was a bit late and drove extremely fast. Forced us to fit in van (not enough seats). Also, be sure to book your shuttle in advance. When I arrived at the hotel, the slot I wanted for the next morning was already full so I had to leave earlier. (only 1 shuttle every 20 minutes or so). Wish I had known before. So if you plan in advance, you should be OK.
Very helpful staff from porter, reception and resteraunt staff
The rooms and service was good but it is very over priced. The cost
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
Great location! The employees at the front desk were very professional and helpfull.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
Great Fitness Center with latest Equipment! Nice and comfy rooms recently redecorated! The Lobby and the restaurants are a bit outfashined comparing to the minimal style of the rooms. However it's a very nice hotel.
Good location, good facilities, good restaurants
Fantastic gym facilities. Rooms are very comfortable. Breakfast is of poor quality. And ridiculous overpriced .
Nice and accommodating staff. Shower head broken and air conditioner barely functioning when I arrived. Staff fixed the shower but never bothered with the a/c. It was suggested I upgrade to a "premium " room for more money but I'm thinking even a standard room should have a/c. Also some thuggish looking weasels with mafia cars hanging around the tragically euro-disco bar. Very very 1980s.
breakfast? everything from staff to rooms.............disgusted doen not deserve 5 stars
Taxi service Breakfast was 20 euro !
vast modern room - but it was a deluxe. My ffriends were in standard rooms and they are olde - not Kempinsky level). Deluxe is very good value for 75 euros (breakfast for an additionnal 20 Euros! but I don't breakfast so...). Polite and helpful staff at reception. The staff in bars and restaurants is strange - wonder if they're rude or untrained or if they behave harshly with people they think are russian (I was with a group of russian friends)
all when we arrived the bell-boy was not available and we was forced to wait him 15 minutes and after that we carry out our lugage in the room.
The room was very large, beautifully decorated. The bathroom was very comfortable, and the soaps, creams, shampoo, etc. were very nice in short, a truly deluxe room
The selection of restaurants and the gym room Furniture could be more new
Betalte 130 europ per natt, noe som gav mye for pengene. Flott standard meget setralt i byen. Fin relex-avdeling. Bruk av trimrom var gratis mens bruk av badstu mv. kostet ca 6 euro. Dette kunnne ha vært bedre opplyst om.
Flott hotell. Veldig spennende at hotellet er bygd rundt en gammel romersk arena. Imøtekommende og hyggelig personale. Sentralt i byen. Nei
Service_Room, although you cannot open the window. The Lobby, and Sauna team bath free of charge:) Internet: They charge 20 Euros a day for internet, or 2,5 Euros an hour!!! Internet is not a luxury any more especially in 5 stars hotel!
Quality of accommodation, Performance of staff, value for money
If you have had a pool and a poolbar on the rear side of the Hotel everything would have been perfect. Musik in the bar booring
near city center, the windows do not open,internet is very expensive
Hotel clean in the center of Sofia. Parking not free, it is non acceptable for Hilton cathegorie. Health center very bad, swimming pool not suitable for Hilton hotels small, not clean. Internet very very expensive EUR20 / day. Internet wireless often free on 5 star hotels novadays.
Quality of food both in the 4 Seasons restaurant and room service!
the staff was great location was perfect clean there was no posibillity to open the window! that is horrible
The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old. The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.
Good breakfast, nice views Very expensive internet access - 20€ per day!
you cannot open the windows ... so to much aircon !
Spacious rooms; excellent location; nice breakfast Looks very basic for a 5-star hotel; shower tray leaked; you have to pay extra for internet; small pool not suitable for swimming
Excellent food, clean and large rooms. Very slow elevators.
the accurate wake up call; receprion services poor breakfast; road connection
Verry clean hotel and friendly staff. Close to the airport (not the center)
The fixed me up with a car for a visit near by the airport
Excellent hotel and service. The rooms are beautiful and clean, and the restaurant is vey nice. A good choice specially for business. Airport shuttle service works very well. It is not in the center of Sofia, but close to the airport. It is not a problem if you hire a car.
I like good services and the comfort.
Air conditioning did not cope with the heat (37 degrees at the time), very poor reception of wireless internet. Because of problems internet I will probably not stay in this hotel again.
Only disadvantage of this hotel is the access from the main road. Otherwise is a lovely hotel, well managed.
The hotel room was nice and clean. The free minibar is a nice ideea. The WiFi in the rooms has not enough coverage. I did not liked that they requested guarantees at check in , this takes a long time and makes you feek like unpleasant.
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
I liked the Italian restaurant and the loby no there was not
the bath salt not all the rooms has bath tub
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
Nice rooms Hard to find ; far away from the center
Staff, Clean rooms No other food or shopping open in the area. It is a business park, that was vacant for the holidays.
friendly staff TV remote control did not work properly, too small selection of programs
it's a beautiful hotel, very nice rooms, comfortable. It' s located in the business park of Sofia, so it's rather far from the city center of Sofia. Excellent choice however.
The staff was very helpful and the facilities were superb!! None
massage was not possible because the therapist had a day off so making a reservation is recommended (unfortunately two emails for making a massage reservation had not been responded to). Sauna and steam room are situated in the swimming pool hall and have to be attended with bathing suits.
just comfortable no
very well trained staff all round ! just one thing the coffee was always cold at breakfast .
clean hotel quiet surroundings far away from the city center - permanent traffic jams made the journey downtownm very bad
Friendly staff, good facilities, easy access to the city, comfortable and relaxing. I would definately stay again and recommend. No
When we booked, we asked for 2 child beds (1 bed, 1 cot) to be put in one of the rooms for us. We were told that the hotel would only allow one child bed in each room which we accepted (we were booking 2 rooms so it just meant splitting up the kids). When we got there there was clearly enough room in the larger of the bedrooms to accommodate both beds which the porter changed around for us. So in the end we got exactly what we were after but this could have all been so much easier if the hotel had been a little more flexible at the booking stage.
Easy access to and from Airports, Sofia Center and east Bulgaria (without getting stuck in the trafik prior to departure, which happens if one stays in the center) .
At the moment , the hotel is situated in building zone very dusty in full reshaping and far from the airport .
Good breakfast and wonderful summer garden. The room was nice and comfortable. The hotel has a good location for shopping just opposite the Sofia Outlet Center.
The hotel staff was excellent. Very helpful and professional. I have stayed in many hotels across the Balkans and this was one of the cleanest and best organized hotels that I have come across. The location seemed a bit awkward to me. But this was not a bad thing. The hotel is one of the newer buildings in an area that looks like it is still developing. I imagine that in a few years this hotel is going to be in a prime location.
The hotel was very good if you go for bussines. Is close to the International Exposition Center. If you want to visit the city, you have to take a taxi and in six minutes and 4 euros you are in the center. The breakfast was good and the room very confortable. Internet free (WiFi) The hotel doesn´t change currency from euro to lev (bulgarian currency)
Staff were great!! Location to the Expo Center could not have been better.
Efficient service of staff serving rooms
Staff was friendly and helpfull. Windows did not open. A/c working only on +27 C! Water from the bath was coming into the room and the smell was very bad. Conversations and TV from next door could be heard at all times.
Convenient to the airport Be careful to check that the restaurant and room service will be open to guests because of a wedding party had completely taken over the restaurant and the hotel cancelled room service. Internet access was also not available.