The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
The rooms and service was good but it is very over priced. The cost
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
Great location! The employees at the front desk were very professional and helpfull.
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
Very helpful staff from porter, reception and resteraunt staff
Flott hotell. Veldig spennende at hotellet er bygd rundt en gammel romersk arena. Imøtekommende og hyggelig personale. Sentralt i byen. Nei
Betalte 130 europ per natt, noe som gav mye for pengene. Flott standard meget setralt i byen. Fin relex-avdeling. Bruk av trimrom var gratis mens bruk av badstu mv. kostet ca 6 euro. Dette kunnne ha vært bedre opplyst om.
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
the bath salt not all the rooms has bath tub
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
I liked the Italian restaurant and the loby no there was not
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
shopping, eating no washcloths
Great location, good service, good sized rooms, breakfast was good The Air conditioning sisn't appear to work and the bedding was incomplete (easily rectified)
Very good hotel in a very good location very close to historical sights (5 min walking distance), quiet area, good breakfast, clean and spacious rooms, nice staff. Pillows should be better.
Elegant and confortable. Well located in the center of the city. verry good wi-fi internet connection
Nice staff, free underground parking, nice design, clean.
air con , its nice and clean , close to city , bath room is very clean and nice , cleaning service is very good and friendly , propably the best hotel so far in the whole sofia that i tried during room service when its answered call by a guy, he was kinda rude and he didnt give me the right order of my dinner and showing attitude but allother female stuff is better and friendly
The hotel situation is excellent. The room was very comfortable The hotel reception very negligent. My luggage arrived some hours later at the hotel through rush service but nobody advised me that my suitcase was at the reception. I had to ask.
cleaniless of hotel, stunning interior, friendly staff no
Very pleasant and helpful staff. Great location. Clean room.
Perfect hotel for business and pleasure. The rooms are very comfortable and the staff friendly and helping. The location is also great, very close to the downtown and all local attractions and important places.
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
I was informed about parking fee only at checkout.
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"
english spoken on reception desk
Please write at least 15 words
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.