Jakarta Hoteller

Fordeler: Nice service

Ulemper: The parking lot was full

Fordeler: Unfortunately it has facilities for 4* hotel not 5. The rooms are not big enough, without balcony for a smoking room.

Ulemper: Size of the room, lack of entertainment in hotel.

Fordeler: I was like some foods Anda sauna

Ulemper: Nothing

Fordeler: Located at the heart of Jakarta, exceptional room and services

Ulemper: Nothing

Fordeler: Location.. location .. Hotel is adjacent to Grand Indonesia mall.

Ulemper: Food variety.

Ulemper: when i about to check in the staff front office didn't allow me to enter because i am not the one who booked the hotel. make me waiting to long. why other people can't booked the hotel for me...

Fordeler: Location, cleanliness

Ulemper: Parking lot is awful

Fordeler: The staff is really friendly and helpful. We stayed almost 3 weeks and it felt like home. Hotel location is really good to access nice shopping malls with lists of restaurants, cinema, etc.

Fordeler: so comfortable, i realy enjoy the room and mall

Ulemper: first time i come for check in, when i ask the staff, can i leave the room at 12.30 because i must do Jumat pray, staff ask me we must check out at 12.00, for hotel 5 star and price 3Million rupiah (...

Fordeler: the bed is ok. foodd is ok.

Ulemper: view could be better. aircon and 3-pin power socket faulty.

Fordeler: Liked the Grand Deluxe room at the corner. Huge room with a fantastic bathroom overlooking the roundabout. The Buffet breakfast and Lunch spreads were amazing with so many multi-cuisine varieties. Arrangements for Eid-ul Adha prayers at the grand ballroom was much appreciated.

Ulemper: Nothing particular

Fordeler: Lekkert hotell med mange tilbud, kjempefin rom med litt annerledes løsninger, god beliggenhet, god mat

Ulemper: litt i overkant serviceinnstilt personell, ikke alt utstyret i ftinessklubben var der

Fordeler: Friendliness and efficiency of staff

Ulemper: Decor a bit cold and masculine, dark

Fordeler: the bed is very comfy, spacious bathroom, great taste of food and very friendly staffs

Ulemper: the valet parking and internet isn't included with the room rate.

Fordeler: The breakfast buffet was excellent and the service in the buffet, especially from Ary & Yusuf, was exceptional - they made us feel very welcome. The efforts made to correct the oversight of not ...

Ulemper: They forgot to deliver a promised tropical fruit platter, and when reminded delivered an apple, an orange and a pear. When we pointed out these fruits are hardly tropical they delivered some sliced ...

Fordeler: They have a washlet and great shower rain

Ulemper: Expensive but worth to try

Fordeler: Comfortable bed and big size room with even bigger bathroom. Excellent service other than the front desk during check in. There is an underground access to nearby mall.

Ulemper: I've requested 2 twin beds and a baby cot via booking.com, only to be told by the front desk that there is only one king-size bed available and NO BABY COT, because booking.com did not notify them...

Fordeler: The toilet is cool!!

Ulemper: The wifi only available if you pay for it. Come on it is a five stars hotel. Even in public places wifi connection is free.

Fordeler: Big rooms, great and super friendly staff, all facilities are good.

Fordeler: I had the most comfortable stay at the Fairmont Jakarta. I have earlier stayed at their Fairmont Singapore but this property far exceeded my expectations. Beginning with the Grand Lobby to the ...

Fordeler: Breakfast was very delicious and so many variety

Fordeler: - Very friendly staffs - Spacious Room - Delicious Breakfast Buffet - Have a water playground for kids

Ulemper: - None

Fordeler: Safe property and very friendly staff and very clean , it has everything coffe shop and 3 resturants Great gym and spa services , and the breakfast buffete is just delightful

Ulemper: THERE IS NO Walking distance malls or resturants there but its close by car

Fordeler: The breakfast, the hospitality, the spa and sauna

Ulemper: Add indoor playground

Fordeler: aqua playpark enjoyable for children, lifeguard stabdby around the swimming pool,there are kids bike around the pool much fun for kids

Ulemper: check in process a lil bit annoying when they had a high occupancy

Fordeler: All was perfect. Fenti at customer relations helped me a lot! Special thanks to her! I definitely put Shangri La on top of my list in Jkt.

Ulemper: Nothing

Fordeler: The staff very friendly. And the room very clean and comfortable.

Fordeler: The buffet in the Horizon Lounge was good

Ulemper: There was power distribution early morning at 4.30 am whereby the lights keeps switching on and off for 5 mins

Fordeler: Staff is very friendly and service minded

Ulemper: Could need a renovation compared to other Shangri La Hotels.

Fordeler: All perfect and clean, impressive buffet for breakfast and dinner. Facilities and security

Fordeler: Pool playground

Ulemper: The water of Pool playground is very cold. Not comfortable for kids

Fordeler: The Horizon Club was great. We had a wonderful time at the pool. The health club and spa was very nice too.

Fordeler: Very comfortable bedroom

Ulemper: Possibly due to the holiday season, the breakfast choice was quite limited.

Fordeler: the gym equipmen is complete i love ot and the swimming pool was nice

Ulemper: everything nice

Fordeler: Every thing

Ulemper: Nothing

Fordeler: Breakfast is very good as they serve many kinds of food.

Ulemper: Staff is kind of systematic and seems not communicate well inside them.

Fordeler: Location

Ulemper: We stay on the 7th floor with view of water fountain. The building facade spotlight on the podium roof really disturbs the night view. The light also helps us to see the dirtiness of the window glass...

Fordeler: We had a Premier Suite which was great for us and visiting family during the day. It had a separate bedroom with full ensuite, large lounge/dining area with 6 seat table and couches, and a ...

Ulemper: There was no detergent/glass rinse for the dishwasher nor any cleaning cloths/sponges and tea towels to fully clean up after food preparation. Also car parking was an issue with no spaces ...

Fordeler: Location is amazing, and service is immaculate.

Fordeler: Location is awesome for shoppers.

Fordeler: I liked everthing from start to finish best Hotel in Jakarta I really enjoyed it.

Fordeler: Connection to the malls

Ulemper: The humidity smell in the room

Fordeler: The spacious room

Ulemper: Very expensive

Fordeler: The hotel was really luxurious, the room was fantastic with its modern interior and spacy size. The staffs were really accomodating, they always tried to fulfill our needs during the stay.

Ulemper: The process of check in ran not that seamless as my sister alone did the check in, and the name which I used for the reservation is my name. So, at first they decilne my sister to check in.

Fordeler: Location

Ulemper: Nothing particular

Fordeler: Room is spacious & hotel is perfectly located!

Ulemper: None.

Fordeler: Location is really great. Connected to Plaza Indonesia Shopping Mall. The room is huge and very comfortable.

Ulemper: Pool is indoors. Outdoor pool is not for hotel guests.

Fordeler: The bath room so nice , and the room is quite big. So nice to bring family

Ulemper: The price

Fordeler: The room is spacious and has a unique lay out.

Ulemper: The cleanliness of the floor and the room-cleaning hour at 4 pm.

Fordeler: The bedroom and bathtub is excellent

Ulemper: Nothing

Fordeler: Great location, close to huge shopping Malls and safer area.

Ulemper: Room does not come with wifi access. Need to be purchased separately which irritated me alot!

Ulemper: Was charged a hefty extra for the internet (wifi) when most all other hotels give complementary wifi. Its like a hidden cost which increases the room rate drastically when the extra charges for the ...

Fordeler: Personalized service and attention to details Going out of their way to help me with everything

Fordeler: Close to city center. Clean and food service

Ulemper: Too much noise from outside. It has to be renovated as other mandarin hotel.

Fordeler: Great Indonesian food in the main cafe, and room service food was very good. Lovely, friendly and helpful staff . Also work desk well set up with easy access to recharging points etc

Ulemper: As with most hotels the office chair for the work desk was not so good for spending a lot of time on the computer. But with a cushion it was OK.

Fordeler: Very pleasant and helpful staff during our arrival

Ulemper: Breakfast not included in room rates, but very good though.

Fordeler: Everything. I last stayed at a Mandarin Oriental in 2002 in the Philippines, but this stay was excellent. Nothing was too much trouble they arranged a surprise birthday cake for my wife rose petals in...

Ulemper: The location made it necessary to take a taxi to the shops 300 yards away, as it was too hot to walk to the overhead bridge and once again the Hotel provided my wife with a free shuttle, sadly coming ...

Fordeler: Great staff, location near big malls, clean and comfortable rooms, shower and bath tub with endless hot water Breakfast is very good with too much verity that you can't try everything in one day...

Ulemper: Breakfast is a expensive but worth it

Fordeler: It was very clean and spacious. The rooms were very big and very quiet. I absolutely loved the bed.

Ulemper: I think they need to improve on their pool area

Fordeler: The staff were very helpful and the facilities were topnotch. Locationwise, it is a 15 minute walk to the mall. Better if you take a cab. They also offer free roundtrip shuttle to the mall every ...

Ulemper: None

Fordeler: always top notch. this hotel is best if you value your privacy

Ulemper: saturday night stays suffer from the sunday no car sound. this goes for any hotel in the circle.

Fordeler: Hospitalilty and friendliness of the staff

Ulemper: Nothing

Fordeler: The staff & service is always 5stars

Ulemper: Tooth paste ridiculously small. Looks cheap on a 5* hotel

Fordeler: Location, breakfast, fantastic staff

Fordeler: The staff was very professional .

Fordeler: Amazing choice for breakfast

Ulemper: On returning home realised we had been over charged by around £100.00,emailed hotel but got no response!

Fordeler: Nice clean swimming pool, you can do laps. Good restaurant for breakfast and dinner.

Ulemper: Nothing

Fordeler: Bed need to be better comfort.quilt to be better comforts

Ulemper: The room size

Fordeler: Breakfast was good

Fordeler: The restaurant has fantastic buffet, location was excellent, the staffs very friendly and helpful, good for business meetings.. many choices in the lobby lounge to have business chats ....

Ulemper: The club lounge was not exclusive enough and the foods so limited choice

Fordeler: The best breakfast I have ever had at any hotel in the world,such a vast choice. Very friendly staff Clean and modern.

Ulemper: Nothing

Fordeler: both

Ulemper: nil

Fordeler: The food is quite nice and the staff very helpful.

Ulemper: The rooms are on the small side and the noise from the street carries.

Fordeler: Staffs Clean

Fordeler: I love the nature atmosphere in this hotel.. love the tree with a big swimming pool.. nice staffs.. the food also nice! And i love the connecting room.. the double bed is big.. if you travel with kids...

Ulemper: Nothing

Fordeler: Spacious room, wonderful facilities with lovely landscape. Wonderful variety for breakfast. Good Wifi.

Ulemper: You need to cab around to restaurants and shopping area.

Fordeler: The coffee selection on the breakfast buffet, the pool, the spacious room and comfy beds.

Ulemper: Only two elevators to serve the whole floors

Ulemper: They let people swim with casual clothes. Its not appropriate

Fordeler: room awesome, pool amazing, breakfast service incredible

Ulemper: I miss my bacon sandwiches in Indonesia

Fordeler: best place I stayed in south east asia capitals , everyone so friendly , loved the style and design , the whole atmosphere in the hotel , the excellent breakfast buffet , beautiful room

Ulemper: I coud not find a single little detail to argue about

Fordeler: The rooms are really clean and comfortable, as expected from high quality hotel. The welcome cookie was nice as well. Staff are helpful and friendly. Love the lobby area.

Ulemper: Wish there were more food options and on site mini mart

Fordeler: the Facilities are all new. The swimming pool is Huge. Its a friendly Hotel. They served us cookies during Check in and check out. They have a play room for kids and have scheduled activities. We did ...

Ulemper: Location to Grand Indonesia took about 10-15 minutes. But with Jakarta traffic it took more than that! wohoo. Everything was okay for us. It just for the charges, I believed you guys have to check it ...

Fordeler: Great hotel & location

Ulemper: Access - only 2 elevators to access the floors

Fordeler: Love the interior

Ulemper: Toilet smells of sewage

Fordeler: Superb in every sense

Fordeler: Every thing about the place , location to staff & Service

Fordeler: Location was handy

Ulemper: Staff could have managed my booking better.

Fordeler: Love the bed and the pillows. Extra comfy and sleep was all we did. Very good rest. Breakfast was excellent! Very very yummy and so does the coffee and chilling at Awan Lounge. Overall, awesome stay.

Ulemper: The size of the room is a bit small and there's no pool. Usually that's how I get my exercise from.

Fordeler: What a gem of a property this is. Ideal as you are not on the main street but lots of convenient shopping and restaurants around. The roof top bar was pretty and very good tapas (even for a vegetarian...

Fordeler: the atsmosphere

Fordeler: The location was good, breakfast was excellent and the aesthetic was unique and charming.

Ulemper: The rooms were very small, but they were charming, so it wasn't all that bad.

Fordeler: boutique hotel with nice and practical designed (small) rooms, kindly and good trained staff

Ulemper: Rooms in the top floor are too noisy, so I had to change my room, after I enjoyed a nice stay, gym badly equipped

Fordeler: Unique interior with good staff

Ulemper: Its good for few days not long holiday . Very small room

Fordeler: Design, beliggenhet og service

Fordeler: Staff were very helpful and we enjoyed the bar at the pool.

Ulemper: The only downside was that our shower made a terrible shuddering sound When it was being used.

Fordeler: Super clean (and surprisingly spacious) Deluxe rooms, friendly staffs, quiet hotel, perfect for a weekend stay. Loved the old colonial style of the hotel. Close to the business district while being ...

Ulemper: Breakfast variety and taste was just ok, did not wow us. But not a major issue.

Fordeler: The building is perfect maintness is amazing place very scharm

Ulemper: The staff sometime to much liar because they won't good review .the lady much better more professional ..

Fordeler: Loved the vibe of the hotel! Elegant and tasteful! The room was super clean and cozy, and the staff was friendly. Area is in the best part of Jakarta imho. Not too far from everything, yet secluded ...

Ulemper: Breakfast could have a little extra variety

Fordeler: Beautiful boutique hotel full of Dutch colonial-era charme. Tucked away in a quiet side street, it is a welcome refuge from bustling Jakarta. The rooms are quite comfortable and yet modern.

Ulemper: The roof top bar features nice views and a lacklustre swimming pool / bar. Breakfast was a bit underwhelming.

Fordeler: We stayed 2 times at the hotel Hermitage, and we'll come back. We loved the hotel design, the lovely staff and the beautiful view of the rooftop on Jakarta. It was absolutely amazing!

Fordeler: The staff was very kind, helpful and really polite. Everything is possible and always with a smile. Great rooms, comfortable and tasty. Nice rooftopterrace and swimmingpool.

Ulemper: Location of swimmingpool, on the upper floor but a little claustrophobic, no windows or views.

Fordeler: Elegant hotel with very helpful staff.

Fordeler: for my short stays in Jakarta it is important that i can check in early on the day of arrival and out late on the departure day. The Hermitage has been very generous in this aspect and i really ...

Ulemper: nothing

Fordeler: Wonderful hotel, very quiet in spite of being in downtown Jakarta. Great staff and the best pool ever.

Ulemper: Wish I could have stayed more than just one night.

Fordeler: The cleanliness of the place. The cooperative behaviour of the staff

Ulemper: Nothing

Fordeler: Beds n pillows are very soft... Comfy

Ulemper: The room is no sound proof

Fordeler: We like: the cleanliness of the hotel. The service from receptionist & bellboy. The taste of breakfast.

Ulemper: Nothing

Fordeler: Croissant is quite flaky. Bed is comfort

Ulemper: PARKING SPACE very limited

Fordeler: Room comfortable All very new

Ulemper: Noise from outside Loud music for aerobic Housekeeping sometimes slow

Fordeler: The hotel is located very near to the JL EXPO in Kemayoran (that was the reason why I chose it), and the hotel is arranging a free shuttle bus to go and come back in occasion of the most important ...

Fordeler: The croissants were the best part about bfast. The receptionist accomodated our request to change one room from twin beds to king size beds and helped us get all 3 rooms within the same floor.it took ...

Ulemper: The pool was small and the jacuzzi and steam room only opened at 11am

Fordeler: The hotel itself felt like an all inclusive getaway since they had everything from in-room massages to dedicated sports areas. The best part was that the staff was very accommodating and that the ...

Ulemper: The room I stayed in was great but there were a few hiccups here and there: - The toilet flush was slightly faulty since it kept running after flushing. (It still works great though). - The mini ...

Fordeler: Hotel Borobudur can be option if you want to have short vacation with your family in Jakarta. Hotel Borobudur have huge park so you can play with your kids at there or only walking around with your ...

Ulemper: I hope for the breakfast can be served in warn condition due to at that time i have breakfast in there, the food was served little bit cold.

Ulemper: Car park to lobby too far

Fordeler: it was great if you bring your family

Fordeler: the park so beautiful and so green

Fordeler: Nice place for family with reasonable price..we had a great time staying here for 3 nights

Fordeler: Security staff bad and very impolite

Fordeler: Everything is great.. Love this hotel

Ulemper: The bathroom is too small

Fordeler: The grounds surrounding the hotel are outstanding.

Ulemper: Air con didn't work properly....room smelt damp, and of mould..solution to hotel was to spray!!! I had a breaking of Ramadan meal in restaurant...ate some very bad, I suspect raw fish...became ...

Fordeler: Food

Ulemper: Travelling time frm airport to hotel

Fordeler: This hotel provides great guest service, amazing restaurants, cleanliness, friendly staff. It has everything that most people are looking for ie 'memorable experience' A luxurious hotel at what I found to be at a reasonable price.

Ulemper: The hotel and its facilities are huge and well spread out. Example to get to gym its a walk and hidden away without proper markings. There isn't general store that I found that provides day to day things like phone top ups, toiletries or children's confectioneries.

Fordeler: Et fantastisk basseng I en stor og flott hage. Stort utvalg I restauranter. Utmerket taxi-service. Fine rom. God internettdekning. Hyggelig betjening.

Ulemper: Frokosten var helt grei. Juicen er kun saft og kaffen er som ellers I Asia, svært dårlig. Ingen bacon til eggene. Sengene var merkelige. Jeg fikk utslett av sengetøyet. Fjernet et inkontinenslaken, ...

Fordeler: Very helpful and polite staff

Ulemper: Breakfast was very basic and not costworthy

Fordeler: Fraser keeps the quality for 3 of their properties in Jakarta, therefore they are all pretty much topped the quality. For people who's not stayed in one of the Fraser Residences, these apartments ...

Ulemper: nothing much to ask for, its like going home in away.

Fordeler: We very much liked to stay at Fraser Residence Menteng. The room was huge and spacious, very clean and very well equipped. Whenever there was something the staff immediately found a solution. The pool...

Ulemper: nothing.

Fordeler: Spacious, good price, good services

Ulemper: Lack variety of breakfast. Should be non smoking hotel. Smelling cigarette smokes, bad odours. Pool was not cleaned.

Fordeler: Staff was excellent specially VANI at the front desk

Fordeler: The staff very very helpful, especially regarding the package problems I had (I received a package in the hotel). They called for me the companies in Indonesian to facilitate my business ...

Fordeler: The hotel is clean and the housekeeper clean the dishes and the kitchen utensils as well. Location is great, while people are still stuck on the traffic, we have already reached home. The staff are ...

Ulemper: There is no window to access air. The aircons work well with individual control panel however, to live in an airconed room the whole day can be too much.

Fordeler: Clean, smart and crisp apartments with good internet. Excellent swimming pool. Perfect for a business visitor if the location away from places interesting for tourists suits you. Friendly staff all ...

Ulemper: Place caters mainly for Asian and Middle-Eastern visitors, so the European part of the breakfast is rather poor and halal. The restaurant is too pricey for what is being offered. Requirements of ...

Fordeler: Every thing is nice !

Ulemper: Except the food and room services closed so early no water mo food after 9 pm!!!!?

Fordeler: The quality of the furniture and the design of the hotel/ room/ apartment itself. The comfortability and politeness / helpfull of staff.

Ulemper: Nothing so far

Ulemper: The hotel is a little bit outdated.

Fordeler: Very friendly staff!

Ulemper: Daily opening hours bar should be bit earlier to get more out of it.

Fordeler: The staff

Ulemper: The furniture a bit old

Fordeler: The food spread is good. The staff are all superb. Wifi also fast

Ulemper: Location is off. Its far from any malls or places to hang out. We have to take taxi to go out

Fordeler: Good staff. Nice room

Fordeler: Highlight is the lebanese restaurant Al Nafoura inside this hotel, esp. the sheesha (shisha) next to the swimming pool, quite good. But go there with lots of patience to bear their slow service.

Ulemper: A very basic but very expensive hotel compared to Indonesia standard. Breakfast expensive and yet not that great. Trust me I always enjoy breakfast at hotels and I enjoy it. This time it breakfast ...

Ulemper: I booked with a Credit Card but they forced me to Pay at the Property

Ulemper: Limited breakfast choice