Clean, modern room Did not have free parking or WIFI
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
Downtown location. Good valet parking service. No minibar
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Proximity to convention center, willingness of staff to accommodate requests
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
Location. Cannot believe the room have no Internet connection included in the price.
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Walking distance to many restaurants and bars. Quiet interior location. Unprofessional front desk staff needs training.
The staff went out of their way to please, with friendly smiles and over-the-top courtesy.
Wonderful room downtown with a great view. The restaurant that is attached is wonderful, and there are several others within walking distance. It is right across the street from the beautiful Capitol Park, and there is plenty to do in the area. It is even walking distance from Old Sacramento which is a great place to spend a day shopping and enjoying the old buildings and trains. The staff was friendly and helpful, the room cleaner in particular was especially helpful and knowledgeable of the area. The breakfast is standard, nothing too special, but it has a lot of choices. A/C only covered the back half of the room, which is fine when going to sleep, but kind of bad at keeping the entire room cold during the day or at an even temp since the thermostat is right under the ac vent.
I have always loved this building, and nice hotel rooms for less than $150/night are in short supply in downtown Sacramento. The Sterling gave us outstanding value for a spacious room with enormous Jacuzzi bathtub and beautiful four-poster bed in a gorgeous historic Victorian era home. Check in and check out experience efficient and pleasant, with flexibility on a little extra time for check out. I would definitely stay again and recommend to friends with caveats below. There is on the street parking but it is metered with a two-hour limit after 8am or before 6pm Mon-Sat, so you will get a parking ticket if you sleep in. The street gutter was filled with leaves, making it a little messy for shoes and luggage. There is a $16 city lot just a block away... But it is a block away. A valet service would be ideal. As other guests have commented, some room elements such as sinks are beginning to show signs of age, but they did not detract from the outstanding value of our room.
Rooms were lovely, staff friendly (but a tad forgetful at times), location not near nightlife, but if you're looking for a place to stay with character, this is it. Continental breakfast was the worst I have had in any hotel. I mean ever.
Great price. Had everything we needed. The staff we very efficient and friendly. Included breakfast was great!! N/A
The place had bed bugs, bad! Had to change rooms at 4 am because the beds were covered in them, disgusting!! Other than that, which is worse than anything, it 'looked' clean and stuff was nice.
The staff are super friendly and helpful
Great facility, location, cleanliness, décor and the best breakfast provided at a hotel as complimentary. Literally nothing bad about this place that can be controlled. There was a large crowd present for an event, which just made lines longer and service slower (service was still great and the lines were still good).
Comfortable bed and dark shades The staff was unprofesional. The facilitities were dirty. The hotel is more like a motel with the Holiday Inn Logo in it.
The hotel room was dirty and had torn curtains. The room needed updating.
Overall good stay: clean place, central location, and friendly staff.
The location is the best part The staff the lady in the front was rude an has no manners or customer service
It was close to the Convention center at a decent price. Clean. Poor parking facility. Even though I was given a parking permit, I still had to park my car on the streets.
Clean, nice breakfast
I reserved a non smoking room, however, there were none available so I was stuck in a smoking room. I have severe allergies, and turning on the heater really stired my allergies up and made my stay very uncomfortable. I will never stay there again.
Full breakfast, microwave and 'frig in room, computer and printer available, free wifi Security doors on stairs open out on the landing, backing you onto the stairs
The rooms were clean them from doing their jobs The elevator is on the stairs or only on one and so you have to pack bags for a distance of the breakfast was for
The bed was comfortable. Great location. The breakfast food was good too. Where do I start? First receptionist was cold, she could of been more welcoming and smile! The blow dryer did not work in the room. We had a "do not disturb" sign in door, but the maids entered anyways (which should not of been entered!) and took all the towels. We had to go ask for towels. Very noisy parking lot and some one spilled a drink from the balcony all over our car.
everything is comfortable.
Proximity to downtown and Old Sacramento is good, plenty of bars and small bistros in local area. Cheap, clean, free continental breakfast - ideal for weekend trip.
breakfast was excellent staff had trouble speaking and understanding english language.was within walking distance to everything to do sacremento...... big bins in alley being emptyed early every morning
The location was great. Pretty good value. The cleanliness was a let down. Everything else was expected for the price.
Clean quiet room for a good price in a good location. Nothing fancy. I liked it all
The price Slightly ghetto
The hotel's location was great! There was stagnant water in the bowed bathtub, the bathroom itself was filthy overall. The carpet in front of the bathroom seemed like it was constantly wet for no reason. The parking lot had a intense repugnant odor for 2 of my 3 day stay.
Very nice staff and location.......not perfect rooms but for the price was great!!!
The room was very nice.the family that runs it is so sweet.well worth the small price for the great location and comfortable room. Bring your own pillow
Well priced. Staff was immediately responsive to my needs.