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Proximity to convention center, willingness of staff to accommodate requests
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Clean, modern room Did not have free parking or WIFI
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Location. Cannot believe the room have no Internet connection included in the price.
Downtown location. Good valet parking service. No minibar
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Walking distance to many restaurants and bars. Quiet interior location. Unprofessional front desk staff needs training.
Wonderful room downtown with a great view. The restaurant that is attached is wonderful, and there are several others within walking distance. It is right across the street from the beautiful Capitol Park, and there is plenty to do in the area. It is even walking distance from Old Sacramento which is a great place to spend a day shopping and enjoying the old buildings and trains. The staff was friendly and helpful, the room cleaner in particular was especially helpful and knowledgeable of the area. The breakfast is standard, nothing too special, but it has a lot of choices. A/C only covered the back half of the room, which is fine when going to sleep, but kind of bad at keeping the entire room cold during the day or at an even temp since the thermostat is right under the ac vent.
The staff went out of their way to please, with friendly smiles and over-the-top courtesy.
I have always loved this building, and nice hotel rooms for less than $150/night are in short supply in downtown Sacramento. The Sterling gave us outstanding value for a spacious room with enormous Jacuzzi bathtub and beautiful four-poster bed in a gorgeous historic Victorian era home. Check in and check out experience efficient and pleasant, with flexibility on a little extra time for check out. I would definitely stay again and recommend to friends with caveats below. There is on the street parking but it is metered with a two-hour limit after 8am or before 6pm Mon-Sat, so you will get a parking ticket if you sleep in. The street gutter was filled with leaves, making it a little messy for shoes and luggage. There is a $16 city lot just a block away... But it is a block away. A valet service would be ideal. As other guests have commented, some room elements such as sinks are beginning to show signs of age, but they did not detract from the outstanding value of our room.
Rooms were lovely, staff friendly (but a tad forgetful at times), location not near nightlife, but if you're looking for a place to stay with character, this is it. Continental breakfast was the worst I have had in any hotel. I mean ever.
Great price. Had everything we needed. The staff we very efficient and friendly. Included breakfast was great!! N/A
The staff are super friendly and helpful
The hotel room was dirty and had torn curtains. The room needed updating.
The place had bed bugs, bad! Had to change rooms at 4 am because the beds were covered in them, disgusting!! Other than that, which is worse than anything, it 'looked' clean and stuff was nice.
Great facility, location, cleanliness, décor and the best breakfast provided at a hotel as complimentary. Literally nothing bad about this place that can be controlled. There was a large crowd present for an event, which just made lines longer and service slower (service was still great and the lines were still good).
Comfortable bed and dark shades The staff was unprofesional. The facilitities were dirty. The hotel is more like a motel with the Holiday Inn Logo in it.
Full breakfast, microwave and 'frig in room, computer and printer available, free wifi Security doors on stairs open out on the landing, backing you onto the stairs
Clean, nice breakfast
everything is comfortable.
The bed was comfortable. Great location. The breakfast food was good too. Where do I start? First receptionist was cold, she could of been more welcoming and smile! The blow dryer did not work in the room. We had a "do not disturb" sign in door, but the maids entered anyways (which should not of been entered!) and took all the towels. We had to go ask for towels. Very noisy parking lot and some one spilled a drink from the balcony all over our car.
Overall good stay: clean place, central location, and friendly staff.
The location is the best part The staff the lady in the front was rude an has no manners or customer service
It was close to the Convention center at a decent price. Clean. Poor parking facility. Even though I was given a parking permit, I still had to park my car on the streets.
breakfast was excellent staff had trouble speaking and understanding english language.was within walking distance to everything to do sacremento...... big bins in alley being emptyed early every morning
Proximity to downtown and Old Sacramento is good, plenty of bars and small bistros in local area. Cheap, clean, free continental breakfast - ideal for weekend trip.
I reserved a non smoking room, however, there were none available so I was stuck in a smoking room. I have severe allergies, and turning on the heater really stired my allergies up and made my stay very uncomfortable. I will never stay there again.
The rooms were clean them from doing their jobs The elevator is on the stairs or only on one and so you have to pack bags for a distance of the breakfast was for
Very nice staff and location.......not perfect rooms but for the price was great!!!
The price Slightly ghetto
The hotel's location was great! There was stagnant water in the bowed bathtub, the bathroom itself was filthy overall. The carpet in front of the bathroom seemed like it was constantly wet for no reason. The parking lot had a intense repugnant odor for 2 of my 3 day stay.
Clean quiet room for a good price in a good location. Nothing fancy. I liked it all
Well priced. Staff was immediately responsive to my needs.
Nothing That it wasn't as advertised.
It is relatively inexpensive. The bathroom was clean and everything in it worked well. The neighborhood is not great but not terrible. The police arrested someone in the parking lot. No alarm clock. The carpet is filthy. Some of the clientele is sketchy. A lot of noise at night - police cars, trains, people driving loud cars fast. The refrigerator made a loud and annoying noise every fifteen minutes or so and did not function properly.
This place was dirty. It's one thing to have cob webs in the room (though not acceptable), but it's another thing when the cob webs are in the shower. Clearly hadn't been cleaned. The handle on the leaky faucet was broke, and there was some trash on the floor near the heater when I walked in.
The hotel was dirty and and manager was rude. Not even worth the 63 dollars
A couple blocks away, there are nice things. I suppose that the price was tolerable for the area. but you get what you pay for. Old location. "Breakfast" was some dry cereal. Location is noisy, frequent panhandlers and loud crazy homeless people outside. Frequent car alarms. Bed was uncomfortable. Pillows were flat as can be. Air conditioner worked sporadically. Hot water took a while to flow. Old broken tube TV.
Communicating w the front desk. Very rude
Friendly attendant Dirty, scary, smelly, area, and no amenities.
The host was helpful in letting us use the phone to arrange a rental car and taxi at the end of our stay. It is a gamble how great your stay here will be. My room was as expected but one of my traveling companions did not have as good of luck. Her first room was not cleaned (someone had been very sick inside!) so she asked for another: the front door on her second room did not lock (this was particularly disturbing as it was on the ground floor and there are many vagrants in the area); her 3rd room was better than the other 2 but still smelled heavily of cigarette smoke despite the fact that it was non-smoking. You can try your luck!
It doesnt look like much on the outside, but inside was pretty nice for the price. The beds were comfortable, the shower was hot, the WiFi worked relatively well, we had a microwave and a mini fridge, and we walked in to a freshly-cleaned room every night. We were in town for WizCon, which was just a short walk up the main street, as was downtown Sacramento, which was fun to walk around. The staff was very friendly. They gave us coupons for Dominos pizza (right down the road),helped us with anything we needed, and when a car was coming for us 4 hours after check out time, they arranged for a safe place for us to keep our bags. Overall a great experience. The street that it is on is a bit noisy, but you get what you pay for. Our room smelled slightly of smoke, but it was something that went away quickly once we opened the window or turned on the air conditioner. The good far outweighed the bad-- a good price for the stay we had.
I love how the bed had a light on the bed frame. I love how on the outside it looks like a cheap hotel till you get into the bedroom and it looked really nice. And the bed was nice. And the hot shower felt awesome after a long day on the road. How small the rooms were. Just needed to be a little bit bigger but other then that I really liked it
This guest did not leave comments about this hotel.
Place is ghetto room has roaches, theres no microwave like it says it does and management barely speaks english. I had to cancel my stay. It shouldn't even be posted here. I didnt like everything. Place is a trash.
Convenient! Typical cheaper motel.
Me and my boyfriend liked the location how it was close to down town.there's a fridge.a.c.was ice cold.shower was hot The smell of the room was strong. The lady at the front desk was rude.I think I got bit by need bites
Location was amazing and they cleaned the place top to bottom, including powerwashing the parking lot. Housekeeping staff was very friendly as well. The motel is a PokeStop as well! Would have been nice to have a continental breakfast, but that's really the only thing they lack.
The only thing good about this place is the location. I feel really duped by booking this. Your website said this was a 3 star hotel and this place was far from it. It's more accurate to be a 1 star maybe 2 but that'd be sorta pushing it.
Nothing There is the stain on the sheet of the bed. I have asked to change the room but it is the same. Also, I found some insect coming out from the bed. For this one is rated for three star and the quality is less than a star.
Nothing, other than the fact that its location was somewhat close to the bus pick-up point for the California International Marathon. Most everything! At check-in they could not find my reservation. Had I not had my printout I would have been out of luck. Had to squeeze between one of the beds and the door to bathroom. Bathroom door paint badly chipped, would not close completely, etc
The price and location Beds were too close together
Nothing Everything, there were steps and no elevator, people were clearly living in the parking lot, there was a low entrance clearance to the parking lot and a gate that could be opened but when i called the hotel wouldn't open it and the room was falling apart
the TV but that went out every now and then. The hotel reviews say everything. There was no refrigerator and no microwave not even in the office. The TV and internet did not work.
The location is definitely in the heart of downtown. It is fairly close to a lot of Sacramento Landmarks. The room we received had a very distinct odor. When we asked to move to another room, the room also had the distinct but faint odor. We stuck it through. The TV was a bit crooked, but it worked for one night. Definitely not luxurious.