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The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Proximity to convention center, willingness of staff to accommodate requests
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Location. Cannot believe the room have no Internet connection included in the price.
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Downtown location. Good valet parking service. No minibar
Clean, modern room Did not have free parking or WIFI
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Beautiful view!!!! hard to get regulated the hot water, thin walls, very loud and you can hear every conversations even the cell phone from all rooms no only your neighbors
Staff were very nice. Location is excellent. Room was dusty and had finger prints in the bathroom. There was a long black hair in the bed.
Breakfast was not included
Our first room had blood on the walls. We then moved rooms only to be placed in a room that wasn't cleaned. When we were moved again our room was still dirty but by then we had missed our original plans we had made. We stayed in the third room. The only thing the hotel did was remove a parking charge (which feels like something that should be free for guests anyway). Upon checking out a staff person made a very inappropriate drug related joke to my partner that made us both uncomfortable. When trying to order food from the bar I enquired about the cooking oil as I have food allergies and the staff said she didn't know and refused to find out what was used. I felt very uncomfortable, unsafe and dirty the entire trip. Definitely will not be staying at the Hyatt again.
I was there with 3 young children. Very courteous and helpful staff. Pool was perfect for the kids. Breakfast was good, fast and reasonably priced. The hotel is clean and quiet hours were respected. We were there for a reception on the 15th floor which was also fantastic.
Loved every moment. Staff was very welcoming. Definitely will consider staying there again. No complaints
Very family friendly central location. Hot tub was not hot and it was 60 and raining.
Upon check-in, we were given a room that was still occupied. The following morning someone walked into our room while we were sleeping.
The staff went out of their way to please, with friendly smiles and over-the-top courtesy.
Wonderful room downtown with a great view. The restaurant that is attached is wonderful, and there are several others within walking distance. It is right across the street from the beautiful Capitol Park, and there is plenty to do in the area. It is even walking distance from Old Sacramento which is a great place to spend a day shopping and enjoying the old buildings and trains. The staff was friendly and helpful, the room cleaner in particular was especially helpful and knowledgeable of the area. The breakfast is standard, nothing too special, but it has a lot of choices. A/C only covered the back half of the room, which is fine when going to sleep, but kind of bad at keeping the entire room cold during the day or at an even temp since the thermostat is right under the ac vent.
Walking distance to many restaurants and bars. Quiet interior location. Unprofessional front desk staff needs training.
This hotel is right in Midtown and an easy walk to the Capitol. Nice breakfast and wonderful breakfast staffer Mar-Lyn. She could brighten anyone's day!
Located in midtown Sacramento . Everything is close restutants , bars, museum... etc... Easy to go everywhere
It's a very nice hotel, but I got a suite so my friend and I would have privacy from each other. I told him that I'd take the couch... which was not possible, because the couch was barely bigger than a lazy boy recliner and the only way I could sleep on their couch was if I slept in the fetal position... which wasn't possible. They said all their couches except the one in the handicap accessible room were small like that. Luckily they had one of those rooms left, but it wasn't a suite, so we had no privacy from each other. Also, in the "suite" the "living room" part was only about 7' x7' wide, so it would be challenging to even sleep on the floor in there it's so small. AND THE DOORS ARE MADE OF GLASS.... so once again, don't get the suite for privacy or extra sleeping space. The ONLY thing I can see the suite being good for is if someone likes to watch TV late and doesn't want to wake the person sleeping... otherwise the suites are pointless. Overall the hotel is very nice, nice decor, friendly staff, awesome location, and walking distance to most anything in downtown. We took a Lyft to the Kings game, but walked back. I'd stay here again, but not if I was with my buddy who I didn't want to share a bed with. The provided ear plugs so we didn't have to listen to each other's snoring. The "suite" that was pointless. See above. Also, Parking is on a first come first parked basis. Luckily we got a space and didn't have to move my car. We took a lyft to the Kings game which is way cheaper/easier than paying for parking and losing out space in the garage. Because if you get a parking space at the hotel, if you drive somewhere, your space is not guaranteed when you return.
Location The view from our outside windows.
Staff were great. Room was comfortable. Wonderfully close to all we wanted to do. Fitness room closed
I liked that half of the staff I encountered really cared. I didn't like how little parking they had. Also, my key cards kept demagnetizing. The receptionist I dealt with the first time said it was because I had it near electronics, but it happened a second time and I was keeping it away from electronics. I was there for three nights and this happened twice.
nice place right in the middle of everything rooms are a little small
Full breakfast, microwave and 'frig in room, computer and printer available, free wifi Security doors on stairs open out on the landing, backing you onto the stairs
everything is comfortable.
Clean, nice breakfast
Overall good stay: clean place, central location, and friendly staff.
It was close to the Convention center at a decent price. Clean. Poor parking facility. Even though I was given a parking permit, I still had to park my car on the streets.
The location is the best part The staff the lady in the front was rude an has no manners or customer service
Proximity to downtown and Old Sacramento is good, plenty of bars and small bistros in local area. Cheap, clean, free continental breakfast - ideal for weekend trip.
I reserved a non smoking room, however, there were none available so I was stuck in a smoking room. I have severe allergies, and turning on the heater really stired my allergies up and made my stay very uncomfortable. I will never stay there again.
The bed was comfortable. Great location. The breakfast food was good too. Where do I start? First receptionist was cold, she could of been more welcoming and smile! The blow dryer did not work in the room. We had a "do not disturb" sign in door, but the maids entered anyways (which should not of been entered!) and took all the towels. We had to go ask for towels. Very noisy parking lot and some one spilled a drink from the balcony all over our car.
breakfast was excellent staff had trouble speaking and understanding english language.was within walking distance to everything to do sacremento...... big bins in alley being emptyed early every morning
The rooms were clean them from doing their jobs The elevator is on the stairs or only on one and so you have to pack bags for a distance of the breakfast was for