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the hotel its self is lovely and the surrounding marina. I8 usually stay here once a month The service was terrible this trip. Terrible receptionists and also bar staff. Incompetent and slow. More like 3 star service not what one expects at a 5 star hotel. I will not stay here again because of this.
The hotel was in an excellent position, overlooking the marina, and of an interesting design, appropriate to its surroundings. The buffet food was wonderful, the rooms were comfortable and the staff were friendly and helpful. I would go there again. The volcano!
Great location, spacious room, amzaing views from most of the rooms, lovely restaurants in the area. The staff were unhelpful when we asked if there was a possibility of a late check out and were unwilling to check if they had any other rooms available.
Very good room in a great location. Food was good at the breakfast buffet. Staff were excellent and very helpful and friendly. Thought the hotel was very spread out. There was not a central meeting area such as a comfortable lounge. The weather was not that good so a lounge would have been used.there were a small number of guests in the hotel at this time and it felt empty and lacked atmosphere.
The Royal service The fabricate maintenance needs to be improved in some areas.
It was a very comfortable hotel with a number of bars available for drinks and snacks all day, they had live music most evenings. nothing I can think of.
I think the coffee and tea in the room should be complimentary and replaced daily
The all inclusive was good value The buffet meals were not good,not hot,and a poor selection
Quiet location, but easy to get to centre of Playa Blanca. Bikes easily available right at hotel.
The buffet food was excellent, variety, quality and quanity. I was upgraded to a suite as my booked room was not ready. The air-con unit on the roof above my bathroom was very noisy - sounded like someone slamming a door when it cut in and out every 20 mins 24hts a day! 4 complaints never succeeded in getting it fixed. I had sleep with ear-plugs for 7 nights.
We liked the area of Playa Blanca very much, The common areas of the hotel were nicely kept and appealing. The rooms were in need of rennovation, AC, lamps and safe all broken. No patio furniture on terrace, bed uncomfortable and walls thin. The food was average at best.
Food was exccellent Bathrooms were outdated. Poor shower facilities.
The staff in general were hard working and helpful. Patricia the reception manager in particular was very helpful. We did not like the very noisy restaurant where we had to eat in the evening with everyone from all inclusive and we were half board. Our original room was long, thin and sparse and the balcony was half size, set back from others with a wall to one side and a palm tree in front, making it very dark with next to no view. We upgraded to a better room and still had to pay even though we are h10 members. Charging for the use of the safe already in the room seemed excessive. Who are we securing our valuables from anyway? When full the hotel is extremely noisy.
Food, staff, facilities Poor maintenance
nothing staff food verry faraway from the town
Good facilities. Cold coffee at breakfast. Poor pots which do not hold heat.
The pool facilities are excellent Remotenesss of hotel.No information given about H10 club,which I would have joined,I learnt about it at the airport going home from a fellow guest.The food was not varied enough and not always hot.The staff seemed to concentrate on serving all inclusive guests at the expense of the half board guests which was extremely irritating
At det var så rolig. Havutsikten. Nærheten til naturiststrand. Depositum for alt mulig
Bra beliggenhet i forhold til flotte badestrender. Ingenting å klage på, men ble overrasket at vi fikk leilighet i stedet for hotellrom, som vi hadde bestilt.
Det var bra hotel. God mat. Komfortable senger. Litt langt fra stranda.
An excellent hotel througout. All inclusive value great. Food great. Would like to see more outdoor bars open by night. Maybe a childrens dining area.
big comfortable rooms, 5 swimming pools, qualtity/quantity of the food coctails, wine, unfriendly staff bar, noisy restaurant
the activities, the all inclusive package was excellent remotness but ok overall
We had very nice room in block A - it had absolute fantastic view. The hotel is very close to the ocean though a bit far away from Playa Blanca town. It's easy to reach Papagayo beaches. There are 4 bars in the hotel so you always have a choice where to have a drink. The hotel is so big that you can always find a place to relax. The restaurant was overcrowded. No wifi in rooms. The lady in Oriental restaurant was not very friendly.
Everything it is ok.The hotel has everithing you need for a pleasant holiday.Food it is ok. the swimming pool (and maybe something else thing) needs absolute a restyling becouse a lot of squares are broken.it is not nice to see it and it is dangerouse
quality food, close to the sea, out of the way with lovely pramenarde walks.
The all inclusive is great and the view we had from the room as well. Even though we had a partial ocean view, we think we had the best view from the hotel (over the coast, ocean, Playa Blanca City and sunset every evening). Almost the entire hotel staff speaks English and pretty helpful when asked. The water in the pools was extremely cold.
Cleanliness, friendliness and helpfullness of staff, their excellent self service food. Queues for drinks in the bars at night
The swimming pools, the wide variety of food and some bars had premium whiskey as standard. My room needed re-furbished as it was tired and outdated!
very pleasant well run hotel no place to eat at lunchtime on the complex other than in the Hotel restaurant
Comfortable apartment with plenty of room. On site facilities were excellent for young families. Distance from beach.
you want a quiet base to explore the island or a family holiday next to plenty of swimming pools then this is a good choice. It is a bit far from the beach and town (15 minutes walk).
Nice hotel. Bit of a walk from the beach.
The complex was spacious and the grounds and properties were immaculately maintained. The bar (The Village Inn) was not great. One night we were served our drinks in plastic and paper cups. It seemed out of character with the rest of the complex.
bra beliggenhet, familiært sted med hyggelig og imøtekommende personale. Deilig frokost leilighetene trenger en ansiktsløfning, og sengene var veldig harde...
Grei størrelse på leilighet..Fint annlegg, Greit med flink aktivitetsleder som var innkluderende med alle gjester. Slitte leiligheter. Ingen renhold på stoler,og fliser rundt hele basengområde. Trimrom veldig dårlig utstyrt.
Swimmingpool er god og tre ulike basenger. Bra for barn i alle alderer. Bar ved siden av fungerte greit da det gjelder is og drikkevarer. Aller best var at det var rolig og stille, fredelig i hotellet. Alle fikk sove veldig godt. Vi fikk ordentlig "stor hav"-følelse da vi hørte bølgene slå på stranda, og ikke andre forstyrrende lyder (ingen billyder, ingen traffikk, ingen gjennomgang, ingen musikk, ingen prat en gang) De skulle åpne restaurant på hotellet. Savnet ordentlig mat; ferske grønnsaker og frukt, salater, supper. Det var inger måltider på hotellet. De kunne selge fersk brød i hvertfall.
Great for a relaxing holiday
After booking,I was worried about the standard of the hotel due to a few poor reviews -- however we were very happy with our stay there and would have no hesitation in recommending it. We had dinner in the hotel a couple of times, and found it to be very good -- I feel the hotel shoud "market" the dinner more as the numbers there were quite small. You should have a "runner" at the reception to help with any problems which might occur.
the rubimar was near the marina and it was lovely to go for walks down by the boats
Great staff, good facilities and close to the second beach of playa blanca this place would be great for a romantic holiday. Great price too. Unfortunately, many people had problems with cleaningness and our room amongst others had a stuffed toilet resulting in overflaw of sewage into the bath tub. Very unpleasant stuff that was not taken care until after we left and hence could not use toilet or shower the whole day. A great example of how you turn a 4- into a 2-star by cutting corners in construction.
Peace and quiet and pleasant environment very basic for a so-called 4 star aparthotel
loved the location, near some fantastic restaurants, relaxing however short distance from nite life felt the staff were over worked and seemed a bit discontented. would not have liked to have an all inclusive package.
The grounds are nice, the bungalows are spacey, the pool is large. This is a tired old hotel in need of a facelift. We opted for all inclusive but didnt use it a lot - the food is just OK. Evening entertainment a joke. All inclusive costs borne by the hotel are obviously limited by not having enough bar staff on (I complained twice but nothing changed). Beds are not very comfortable. Hired a bungalow but loads of crockery missing and no kettle, just a coffee maker. Hot water took ages to come on in the morning, and then it was luke warm, evening no problem. Hotel set a long walk from Playa Blanca.
great if having AI, nice pool, rooms quite large, good equipped Quite far to city centre or to a beach
We stayed on a budget week. Staff were very good .Room was excelent and was serviced each day. We did not eat in hotel as we were on a packet for following week so we went local resturents for meals. Beds were hard
really lovely staff, very comfortable appartments, lots of green around, excellent sporting facilities - outside swimming pool, indoor pool, sauna, gym, tennis, ping pong ... - all this for a bargain price. I should mention that there is an excellent running track in the desert which goes to the inland of the island with stunning mountain views towards sunset and sunrise. The actual town itself and the beach with a view of another island only about 30km away is very picturesque. Possibly my best holiday ever, and I've been to over 40 countries so farl.
The swimming pools were great, one of them slightly heated. The bungalow was spacious and the resort very quiet. The staff at the reception were very helpful too. Recommended if you are looking for self-catered accomodation, with a swimming pool that can be used. The food was not that great; there wasn't filtered tap water available for dinner so you had to pay for all drinks (we had half board); no soap or shower gel provided in the rooms.
The area around the polos and the waterslides and the games room and reasonable cost of drinks. The 10 minute trail to the seafront.
Hotel is quite close to ocean, it's close to beach too. Bungalows are in good standard, however without AC. City centre is not so far either. I think with this money, you cant find anything better in Playa Blanca :) You must pay extra for every single things... For iron-ok. For dvd player-ok. But for TV remote? And biggest one-for a kattle? Did you see any time kitchen without a kattle? It was silly... Some time wind brings bad smells from another big hotel :( Reception desk staff have got v.good german-but english even worse than my one :D However, they was friendly and helpfull.
Everything was perfect: very calm place, friendly and always available staff, good food, very interesting excursions it's a little bit distance from the ocean and the beach
the first two nights before everyone from the sunpark were sent for what ever reasons but there were a lot . the distance toa bite of nitelife
This hotel is very nice and very easy to get around. You get a lot for a nice price.
From word go we were impressed, the foyer is just gorgeous, the layout of the swimming pools really lovely and heated! it only took a day to get settled and feel right at home, the little bungalow felt very private even though we were surrounded by lots of other houses We had no problem in putting down a deposit for a remote control which makes sense and most of the rentable items did too, but there was no kettle and you had to rent that. That's a basic amenity that I feel should either be in the bungalow or made available even with just a deposit required. Also the access road is in poor condition in comparison to the great road system around the island, any car passing over it creates a fierce rumbling which is hard to block out