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A Localização do Hotel é excelente we warned the hotel that we would arrive later and they told us that they would let the main door open for us... when we arrived the door of the Hotel was closed and nobody there waiting for us. we had to sleep one night in the car with -10 degrees.... no comments... and we have been charged for that night...
Very good location for ski lifts. Nice room, thoughtfully heated without being suffocatingly so and very quiet. The Wellness facilities were good for a small hotel. Staff were helpful when needed, but not overly warm (might have been better had I spoken better German). Breakfast generally good, but certain preferred items appeared only on a couple of days.
Nice, friendly, perfect family hotel Maybe the smell!
Facilities for family (kids club, spa) and location in a great ski area; kind and helpful staff
I liked the cleanliness and layout of the quadruple room; the pool facility and children's play area were good, as was the kids train to the ski lift, although it would have been better to have had more frequent trips, especially upon returning from a long day's ski school when the children felt very tired! On our last night and breakfast the next day we were moved to a different area of the restaurant where we received wonderful friendly and attentive service in a more traditionally austrian room, if only we had experienced this all week, we would have felt much more welcomed and enjoyed our dining experiences far more. We enjoyed our holiday and the quadruple room for ourselves and our two children. However, we were disappointed that the customer service was not as good as would be expected at a four star hotel costing about £4000 for the week. We had to pay for tap water at the dinner table and the only time our waiter seemed to provide good service was when we requested the wine list. On one occasion my husband had glass in his food but failed to receive an apology or any form or compensation for his distress. The children enjoyed the facilities which were convenient, but overall I feel that the staff could have been more welcoming.
Very clever hotel staff. Cleanlines of the room was excellent. Locations is in the harts of the town.
The staff were excellent, the rooms were very comfortable, the facilities were great, the location was perfect, couldn't have asked for more.
Good atmosphere, breakfast really good, location, spa skiroom very good. Separate toilett without water etc.
Good position near ski lifts and bars/restaurants. Staff helpful in booking restaurants sorting out ski lift passes. Not a non smoking hotel; could not escape from the smell of smoke in either bedroom or general areas in hotel.
Great location right in the heart of Ischgl - in walking distance from cable car and nice restaurants / bars. Ski slope ending just opposite of the hotel. Very friendly staff and excellent service - super flexible when we had to leave one day earlier than planned. Even though staying in a non-smoking room, there was still smell of smoke from previous guests in bedroom.
We stayed at this hotel for one night on our way to Linz. It is in a beautiful little ski resort in a valley which is full of hotels and restaurants and ski shops. The hotel sits right on the edge of the village and in summer is very quiet with lovely views. The room was very spacious with a separate toilet and large bathroom and was very clean. There is free underground parking and the staff were all very courteous. We booked the evening meal for 10euros each which was a 3 course and very tasty. The hotel couldn't find a reservation for us and luckily I had a printout of our booking but as it was summer the hotel wasn't full so we got the room we had booked.
The location near the cable car, the ski hire next door was convenient and the ski room was conveniet . The smoking policy, should not be able to smoke near the restaurant,in fact smoking should be banned inside the hotel.
Very pleasant atmosphere The room was a bit small, and I kept hitting my shins, or stubbing my toes on the bed stand.
Very clean modern apartment/hotel. Good friendly staff. About 2 miles from Ischgl. Free bus stop 50 metres away. Free underground secure parking.
Very good service, ski passes at the reception, good breakfast, nice and modern rooms
Everything! The room was spacious, nicely decorated and had a lovely balcony. The beds were comfortable. There was chairs and sofas in front of the TV. The relax was fantastic; fresch, clean and beautiful! Both breakfast and dinner was memorable; very good food, nicely presented. No
A lovely hotel which was very good value for money. The food and spa facilities were excellent and the location right at the bottom of cable car runs was just what we look for in an Alpine holiday.