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The public rooms were very impressive and definitely had the 'wow' factor going on. The terrace and bar were great places to hang out and while away a few hours. I would recommend the hotel for these things alone. There was no directory in the room which explained the facilities and how the tv worked. Also coffee was on offer on the room service menu but when requested I was told to go down to the bar. The loo was not fixed to the floor and wobbled quite significantly (rather disconcerting) and there was no cold water in my room on arrival so I had to have an extremely hot shower.
Excellent staff,front desk superb. Rooms are lovely and Santa Teresa is much more interesting than the beach areas eg Ipanema. The restaurant, food was good but service poor and very expensive
Outstanding staff who went out of their way to help us find great restaurants and make our stay comfortable. All reception and restaurant staff spoke great English. Our deluxe room was absolutely beautiful with a comfortable bed. Beautiful bathroom. We had housekeeping come into our room without knocking once. Otherwise, no problems at all.
Being given complimentary champagne for our honeymoon!! The pool, the food, the amazing bar, and the friendly, courteous staff.
Happiness, friendliness and helfullness of staff and their commitment to service Attrractive environemtn of hotel and surrounds. Convneinece to cultural locations.
The staff were exceptional - friendly, highly responsive to all requests, fluently multi-lingual. Although the website had promised a gym or fitness room, there is no such facility: only a spa for massage and facials and similar treatments. The location in Sta Theresa is interesting for a couple of days but not the most convenient for longer.
Eit lite og greit hotell. Ein liten time å traske ned til Copacabana. Ellers gode og rimelege buss- og metroforbindingar opp og ned til "hovudstranda". OK å få seg mat i nærheita av hotellet. Enkel frukost, loff med syltetøy eller som toast (skinke og ost). Heilt greit, men blir fort lei viss ein skal bli mange dagar. Ingen aircondition, som til tider gjorde det klamt på romet. Vifte i taket sirkulerte stort sett den same varme lufta. Har du planar om å henge på romet store delar av dagen er ikkje dette hotellet for deg...ellers heilt greit hotell.
Staff were excellent and extremely helpful. Gave invaluable advice on where to go and booked us some amazing restaurants to go to. Hotel is in a lovely location.
The hotel is calm, nicely decorated, with spacious rooms overlooking the bay. The staff is very helpful and offers good advice for restaurant and evening reservations, as well as great help with transportation and translation for those who do not speak portuguese. Away from the touristic places, the hotel is located in the old-fashioned heart of the city.
Decor, views & service Breakfast should be included
Breakfast is the only positive thing I can say about the hotel. The hotel is over priced, I was so disappointed with it. The bathroom and furnishing very poor, the bed was uncomfortable. Over rated.
Staff was dedicated to ensure guests had a pleasant stay The fee charged for the room we stayed in is outrageous and far below the standard/norm that justifies that kind of fee. The room was situated on the street side and therefore very noisy.
Very relaxing place to stay in beautiful surrondings with a lovely pool and garden It was very expensive but that was because we were there during carnaval
the elegance, the quiet, the helpful multilingual staff, the location, the views , the gardens and pool, the ambience,
The hotel was small and intimate and all staff were very pleasant and accomodating. Rooms were excellent and the hotel's position in the Santa Theresa district puts you in the middle of an historical part of the city. It was let down by excessive cost for food presented on their room service menu (the only food you can get apart from breakfast) that was of very poor quality - R$25 (£10) for 2 slices of bread with ham and cheese masquerading as a pannini with nothing on the side. We would recommend it if you want to be within the city and don't need to eat there. The limited room service menu is very expensive for what you get and is not of good quality (see above)
We loved the view, the design aspects and the location.
This was a wonderful place to stay in Santa Teresa. The upstairs "Deluxe Room" had a beautiful balcony off the back of the room, including an outdoor Jacuzzi tub! The staff was very helpful and the morning breakfast was delicious. Beware of the taxi drivers in this area; they had almost no idea how to get to the hotel. In two cases, we drove for almost 20 minutes out of the way. Definitely use your cell phone for navigation if you are trying to get there!
The Staff took care of everything we needed. Really fair price. If the hotel could have a remodelation, it would be almost perfect.
excellent powerful shower dull room, entire hotel in desparate need of updating, old lift, no wireless internet in room
Good breakfast and shower, bed ok. Neighborhood not too good, street noise, walls need painting, toilet seat broken. Booked for three nights over the internet before leaving the U.S. at 110 reals a night. On return to Rio on a holiday weekend, we had to pay 147 reals a night for the same type of room.
i liked the location, close to city center attractions and easy to go by bus to copacabana beach. The hotel is not expensive but has very good breakfast.
The staff were kind helpful and friendly and made the stay wonderful. Clean sheets and towels every day. Great breakfast It was dingy although clean. V noisy in the downtown area, especailly Saturday night - to be expectd.
Staff tried to be helpful -they were quick to try and correct any problems. the entrance was very nice but the rooms were run down and need updating -especially the plumbing! toilet seats do not stay up as they bump against the pipes. it would be good to have more staff who could speak english. Louis was very good and helpful!
close to Lapa area in the center. old rotting wood bed. overall small and old room. pool is small and has murky water.
Det var deilig med frokost paa rommet hver morgen, selv om det var dumt at man ikke fikk det siste dagen. Var litt udigg at det var glassdor mellom rommet og badet. Dessuten hadde det vaert aalreit om personalet kunne litt engelsk, det var umulig aa kommunisere med dem.
Var ikke lange oppholdet, av den ene grunn, at det stinket av sigar m.m der..Omraadet ligger i et daarlig stroek, fullt av alkoholikere og narkomane.. Hotellet er av flere beskrevet som et bordell, og av sikre kilder..ser at dette ¨hotellet¨ burde voert fjaernet fra deres sider, og anbefales til absolutt ingen!
God frokost servert paa rommet, fin standard i forhold til pris. Air condition fikk ikke rommet svalt nok, og det er ille i rio i 30 grader.