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Classic beautiful Hotel. Friendly Staff, especially the health club receptionist, who was great! Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Pay extra for deluxe corner room. Worth it.
Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature. Excellent food and service in both eating areas. Absolutely nothing. Beyond expectations.
Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
awesome! clean and friendly. perfect location.
Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
Beautiful hotel; comfortable room; excellent location. Will definitely return.
Magnificent hotel and piece of Canadian history. Tremendous building Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Quality everything - un beatable location having to pay for internet
Innbydende og trivelig personale i resepsjon og mottagelse. meget god standard i forhold til den prisen jeg fikk via nettsøk benyttet parkering og fikk bilen parkert av personalet. Da jeg skulle hente den var den kjørt så langtfrem at den hang på en lamellstein slik at jeg måtte ha hjelp til å løfte den opp foran for å unngå skade ved utkjøring. Bedre opplæring av personale som skal parkere kundebiler.Ingen skapplass på hotellrommet til tross for meget stort rom
The housekeeping service was excellent. i needed extra shampoo, and they lady was kind enough to give me some. Plus, I lost an earring in the room, and housekeeping found it for me and is mailing it to me.
I loved the location. Very short walk to everything. They did not have the two beds which i had booked.
The location of the hotel great and really in the middle of downtown. Being an spg platinum member has its perks as you get access to free breakfast, a printer and newspapers in the platinum lounge which is really nice and cozy. Location being downtown and with all the construction work it was noisy early in the morning and late at night. The fitness and pool facilities are great but it is certainly missing a sauna and hot tub. Parking had to be valet and was 24$per day. That was very expensive and a huge upset that no free parking option was available.
Great place,steps from parliament buildings.Great staff,very helpful in everyway. No
Two rooms were confirmed for late check-in, one guest arrived after mid-night and her room had been given away
Efficient and pleasant staff.. spotless room and great bedding. Paying for use of the internet.
the underground parking was too low for us to use
Well organized during check-in, good location, very comfortable beds, friendly staff Well unfortunately we were kept awake from 12:00 am until 5:10 am due to some very rowdy, rude guests on the 5th floor. When I called reception at 4:00 am, apologies were given and I was offered a choice to move to a different floor, by then however it was too late. We received a free breakfast but when we went to the restaurant I felt we were looked upon differently..........
Liked the spaciousness of the room. Found the beds, pillows and duvets very relaxing & comfortable. The cost of valet parking. Was not aware of the astronmical fee. If it was clearly indicated, we would have made alternative arrangements for parking.
Everything. The Sheraton has well-designed, comfortable rooms. The staff were really helpful. We had access to the internet in the foyer area - something that is not readily available in other hotels (we don't use wi-fi). The hotel's cafe/restaurant were open for meals fairly late in the evening for late arrivals. The breakfast in the dining room had a wide range of choices. We didn't use the pool but it looked nice. It would be hard to fault this hotel - we had a wonderful visit.