the clean up job daily is very good they are renovating...
Pillows were terrible. Ice machine did not work. Booked a hotel with a pool and it was not available to be used.
This hotel is in a great location. And walking distance to most attractions. Great bar, Wifi would drop out every now and again.
Excellent buffet breakfast that claimed to have the best bread in the city. They did! Modern rooms with very comfortable beds and perfect pillows. Parking lot is very confusing and you can easily scratch your car unless very careful. It is multi-level and the hotel entrance is down 3 and to the back right. It took me 3-stays to figure this out. Gym is small but gets the job done. Get an upper floor until the renovations are completed. It will be beautiful but is noisy at the moment.
staff were friendly. the room was clean. Wifi worked fine. there was renovation going on and lobby floor is confused but the room was quiet.
The room was very spacious, with all the amenites I would have wanted. Would like to try the restaurant on my next stay. Staff was very friendly and efficient. Could not figure out how to get the mini-fridge turned on, but by the time I realized there was one, was sort of too late to come in handy. Oh yes, and the charge for in-room movie was outrageous, almost $16.00.
Walking distance to Parliament Bldgs and Byward Market. Construction across the street and noise.
Close to convention center, shopping & Byswater (Bayswater?) restaurant area. Not far from Chateau Laurier or Capital Hill. Clean rooms. Friendly staff at front desk. Cool/funky little restaurant/cafe area on the first floor, which filled up at night. Common areas bright and nicely decorated, with lots of computers for general use. Room was small but functional and clean. Gym was a little disappointing, but had treadmills eliptical and some weight machines. It was fine for a short stay, but not much more. Nearby construction makes for some unattractive views, but it's not noisy or bothersome otherwise. Overall, I was happy with my selection for the price I paid.
Good location for conferences - walking distance from convention center and shopping. Clean room and excellent staff. Room was directly above the garbage dumpsters, so very early every morning was rudely woken up by garbage trucks slamming dumpsters. I wouldn't normally mention this, but I specifically asked for a room in a quiet area. The dining option has a very limited menu and has a high cost compared to other options for the area.
Cleanliness, staff, location was fine since I like to walk. The pool was nice. Parking price was not listed. Cost $23/day! No mention of that in the add. Also breakfast was a straight $19/person. Too much!
The hotel restaurant was excellent. The view from the room was depressing. The first one they offered looked upon a parking lot, the next one, which was the only other possibility, upon a construction site filled with debris. The reception desk personnel did not speak French. The bar decoration was not at all like the one posted on Kayak.
Great lobby restaurant. Different twist on flavour with friendly staff
Pay for parking
Very close to the canal for winter skating
Great location to walk to all Ottawa locations! Location, location, location!
location, cleanliness, location room was drafty
I liked the location and the decor of the lobby. Most of the staff are very friendly and professional. The food in the restaurant was great and well worth the price. My tv in the room did not work (no sound on the tv) It eventually got fixed, but took some time staring at the walls in the mean time. The pillows were very thin and cheap, I would highly recommend buying somm good quality pillows that are firm so guests would get a better sleep. At night I had little bites all over me, so I am not sure if I was allergic to the mattress or the laundry detergent they use. The parking service is extremely expensive and it takes a long time for the parking attendants to move all of the cars underground to get to yours, so that is not a very modern or efficient system.
Loved the location. There's nothing to dislike.
The convenient location is the only redeeming thing about this hotel. For years I have wanted to stay at this hotel -- I finally had the opportunity and was sorrly disappointed by the way I was spoken to and treated by front desk staff. I asked reasonable questions and said please and thank you and was treated with "...yes but you booked this on-line". As if to say I was not worthy of decent service because I booked my room on-line at the last minute." My room was not as described when I booked and I would suggest the Hotel Management double check what On-Line Travel Services are offering on behalf of their hotel - so that people are not mis-lead and then asking your snobby Front Desk staff about what was promised and then not offered. I would have to say the price for a room is definitely not worth it. Rooms are dated and smaller than reviews and photos. The Lord Elgin did not live up to any of my expectations -- the Front Desk staff could do with better customer service training. However, BellMen/Valet staff and Housekeeping were delightful.
Parking was expensive and it a long time to get the car. The Internet stopped before we checked out. Bathrooms could be better and are a little dirty. The blinds in the bathroom were very dirty. Bathroom should also have more towels.
The staff were very quick and efficient in both the check-in and check-out process. The elevators were dated and were slow.
Excellent location for visit to Ottawa. Can walk to many places and others are close by. Short walk to Parliament buildings, Sparks street, Rideau canal, Byward Market, Bytown Museum. Staff friendly and attentive. Elegant hotel with spacious comfortable rooms. There was nothing I didn't like.
Centrally located! Friendly! Helpful! Comfortable!!! Good rates! Finally installed safes for the room!! Bar and restaurant could have been open later with entertainment? Relax in Lounge after night out!!
The location and helpfulness of staff will keep bringing us back to the Lord Elgin There is nothing to dislike. The hotel features first rate amenities within a fine old hotel that is maintained impeccably.
Magnificent hotel and piece of Canadian history. Tremendous building Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
awesome! clean and friendly. perfect location.
Pay extra for deluxe corner room. Worth it.
Classic beautiful Hotel. Friendly Staff, especially the health club receptionist, who was great! Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature. Excellent food and service in both eating areas. Absolutely nothing. Beyond expectations.
Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
Quality everything - un beatable location having to pay for internet
Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Beautiful hotel; comfortable room; excellent location. Will definitely return.
We had an excellent experience at the Westin Ottawa. Our room was on the 21st floor overlooking the Parliament buildings - it couldn't have been better. The room was spacious and well-designed. We would definitely return here.
We loved everything!!! it was right in the center of everything, so walking was perfect. there was nothing we didn't like.
Helpful staff, clean room, very comfortable, good location but a little hard to reach due to current construction. Close to Byward market, which we loved for browsing, shopping and eating. Concierge was extremely helpful with directions for getting to and around Montreal, our next stop.
They oversold the rooms. They did not have a room for me I had to sleep on a cot in a conference room!
I had an amazing view on the 2 most historic sites in Ottawa, the parliament and the chateau laurier...that alone was worth the cost It is an average hotel and rather expensive, if I had a room facing the backyard it would have been very disapointing. No free internet which is really bad
Staff,location Kids running around hote,l screaming well after 1100pm ,older hotel,needs updated.
Not only was the lobby staff friendly and engaging, they were extra attentive. The room with the Parliament view was fantastic and no details were overlooked -- linens, towels, cleanliness. Could not have done better for reasonable price or for greater cost.
The comfort very good
Excellent bed, excellent location. It is walking distance to everything. Staff are very friendly and provide excellent service!
central position the filthy scum that surrounded the swimming and jakuzzi pools
An excellent welcome, and room explanation etc. Nothing was too much trouble for the staff. Food excellent and good value. Not having beauty treatments available in situ-i.e. facials.
Innbydende og trivelig personale i resepsjon og mottagelse. meget god standard i forhold til den prisen jeg fikk via nettsøk benyttet parkering og fikk bilen parkert av personalet. Da jeg skulle hente den var den kjørt så langtfrem at den hang på en lamellstein slik at jeg måtte ha hjelp til å løfte den opp foran for å unngå skade ved utkjøring. Bedre opplæring av personale som skal parkere kundebiler.Ingen skapplass på hotellrommet til tross for meget stort rom
Location, staff knowledge, design, spa/pool area All good
There is No place to park in front of the hotel legally b/c the cabs take the spots. I forgot my razor and had one sent to the room. It was quite possibly to WORST razor ever made! My face was so badly cut it was terrible that a hotel would send this to a customer. This is two days later and I am still bleeding. A cheap disposable Bic razor would have served the purpose instead of this plastic with a dull blade. I should have expected more.
Convenient to downtown attractions and restaurants. trying to find a place to park the car before checking in.
Clean, comfortable room. Friendly staff. Wall paper behind bed was ugly! Shower needed a railing or something to hold on to....too easy to slip and fall.
Two rooms were confirmed for late check-in, one guest arrived after mid-night and her room had been given away
Efficient and pleasant staff.. spotless room and great bedding. Paying for use of the internet.
The location of the hotel great and really in the middle of downtown. Being an spg platinum member has its perks as you get access to free breakfast, a printer and newspapers in the platinum lounge which is really nice and cozy. Location being downtown and with all the construction work it was noisy early in the morning and late at night. The fitness and pool facilities are great but it is certainly missing a sauna and hot tub. Parking had to be valet and was 24$per day. That was very expensive and a huge upset that no free parking option was available.
Everything. The Sheraton has well-designed, comfortable rooms. The staff were really helpful. We had access to the internet in the foyer area - something that is not readily available in other hotels (we don't use wi-fi). The hotel's cafe/restaurant were open for meals fairly late in the evening for late arrivals. The breakfast in the dining room had a wide range of choices. We didn't use the pool but it looked nice. It would be hard to fault this hotel - we had a wonderful visit.
Liked the spaciousness of the room. Found the beds, pillows and duvets very relaxing & comfortable. The cost of valet parking. Was not aware of the astronmical fee. If it was clearly indicated, we would have made alternative arrangements for parking.
the underground parking was too low for us to use
The housekeeping service was excellent. i needed extra shampoo, and they lady was kind enough to give me some. Plus, I lost an earring in the room, and housekeeping found it for me and is mailing it to me.
I loved the location. Very short walk to everything. They did not have the two beds which i had booked.
Great place,steps from parliament buildings.Great staff,very helpful in everyway. No
Well organized during check-in, good location, very comfortable beds, friendly staff Well unfortunately we were kept awake from 12:00 am until 5:10 am due to some very rowdy, rude guests on the 5th floor. When I called reception at 4:00 am, apologies were given and I was offered a choice to move to a different floor, by then however it was too late. We received a free breakfast but when we went to the restaurant I felt we were looked upon differently..........
The design and the atmosphere. Everything was fine. This is my 4th time at the same hotel, won't change it.
Staff were very friendly. Room was clean and comfortable.
The design in the room. The comfy bed. The location The staff could not speak French. The room was obviously cleaned too fast the bed was poorly made and the bathroom was a bit dirty. There was a lot of dust on the furniture. There was no terrasse and no pool. There was no recycle bin in the room. The strong chemical perfume in the lobby.
its location and style expensive parking
Great location. Loved the turn down service and the bottled water in the rooms. Slow elevator. Small rooms; made you feel like you get what you pay for. Left charger in room, had to ask three times at front desk to get a response. Twice thwy promised to call and never did and finally when I wated in the lobby for an answer, it was like they were clueless on my first two requests, and had to start explaining all over again.
Glass of wine in the evening was nice. Lack of curtain or window screen. Only a blackout shade was available so either your window was open for two very close buildings to peer into or your room was dark. Also the hotel was a little worn and the carpet needed a shampoo.
Great value for the price. Friendly staff and nice rooms. Perfect for a solo traveler. Excellent location right by Parliament. None of the dining options were very affordable, and breakfast is not included.
Staff pleasant; everyone clearly trying hard Room service took a long time and what I had was marginal quality-wise; unlit alarm clock; old TV
A little dated...forgot shampoo in room, cleaning staff were socializing when I got to room..forgot to replace many items in room.
I liked the Hotel, loved that there were glasses and not plastic cups in the room and bathroom
The staff are very nice and helpful Some rooms are small (not all)
The bed was firm and comfortable. The limitation in variety of food at the restaurant.