I was charged 33.50 for breakfasts yet had paid for bed and breakfast was only told about 3.50 tray charge not that I had to pay for breakfast again this was not on the bill I was given with breakfast
Good location Service was abysmal. Staff were useless apart from one girl - Tona - who was the only efficient member of staff.
All staff excellent - they seem to like having hotel guests and enjoy working there. Room had an iron and ironing board and tea-making facilities. Location is first rate. The 'Double Deluxe Room' was just an ordinary double room with a rather narrow double bed. No room safe, no mini-bar.
The only things I liked about this hotel was the city centre location and some of the staff were exceptionally pleasant. We were not given the room as described on-line. There was a very small (1 glass) of wine and 2 chocolates (not a box) as described on-line. The bar prices were ridiculously expensive.
Location excellent Hotel in serious need of refurbishment. Although the price was reasonable for the Hilton, was placed in a box room, no window views and room needed a few locks of paint. Would have paid more and stayed in a more modern hotel
The fire alarm went off at 6:45!
The hotel was perfectly placed to visit our son at university and be right in the heart of things for shopping and eating. We have stayed here once before and would stay again. The floorboards in our room (312) and the surrounding rooms were creaky and we therefore heard people moving about.
Size of bedroom and general cleanliness of the hotel
City centre location; pleasant décor; fairly good value for money Too warm in room; shower head fell off when adjusting; room size quite small and cramped; very few extras (like shoe buffer)
Location. Horrendous price when we could have paid half on booking.com; small compact room, hardly any space to move about in the room. Very hard to find. We had to park in the shopping centre Victoria and then find our way to the hotel. Will definitely ask my friends to stay away from this hotel when £130 could buy so much more elsewhere in Nottingham.
Jeg likte at vi fikk så mye for pengene, servicen var upåklagelig. Perfekt beliggenhet. God frokost, og middagen på restauranten Ghino Latino var nydelig.
Hotellet ligger sentralt til og er veldig greit å finne fram til. Det luktet veldig mye mugg på badet og det var en veldig skuffende engelsk frokost.
Greie rom, sentralt.. Dårlig kaffe
Stille og komfortabelt hotell. store rom og behagelig atmosfære. litt for langt fra sentrum, fin gåtur, men avhengig av buss. maten på hotellet kunne ha vært bedre.
vanntrykket var ekstremt dårlig
Best Western Westminster Hotel er et helt greit hotell. Rommet var greit, personalet var greit og maten var helt grei. Ingenting spesielt - bare helt, helt greit. Man kan ønske seg en generell oppfrisking av hele hotellet, men helt grei valuta for pengene.
nothing The fact the car park had not gritted, causing an accident which my car was damaged which spoiled the overall stay.
I need to explain. I booked the Gateway Hotel Nottingham as a suprise for my daughter and son in law. Their comments are glowing the hotel receptionist was very helpful, friendly and made them feel special.The head waiter also went out of his way to make their stay great. Thankyou I couldnot have choose a better place for them
bar downstairs no wifi in room and tempermental tv. asked for 3 single beds but got a double and single
Easy to book in, pleasant staff, nice surroundings No
The size of the double beds are HUGE! all facilitys within the room you could ask for. a bus stop right outside the hotel which takes you into town centre runs every 10mins at £1.60 for a adult. and the breakfast was amazing buffet style get as much or little as you please with cooked breakfast, fruit, yoghurt and pastrys couldnt wish for anymore
It was a nice hotel there was a wedding party till 1am in the morning so there was loud music.
The hotel is in a very good location for nottingham city and is very pleasant to stay in most of the time
Friendly Welcome, Safe Parking, Simple Clean and comfortable Rooms - Great price, Convenient Location.
Except for one female at reception, everyone was friendly and helpful. Food was good in restaurant and at breakfast. Room was a very good size. Reception person was almost rude. Bathroom ceiling was full of mold, lampshades had huge amount of dust in the pleats and the dispensers for soap , etc. were too high up for a shorty like me.
comfortable room very clean and spacious good location freindley staff
treatments & pool found the bar cold - air con and sometimes in loung area
friendly stafff, facilities excellent lack of air conditioning
Everything was excellent - staff friendly, food good, room clean etc. Being very picky - there was only one large towel in the double room, there was over 70 lights switched on at breakfast time - if the hotel is cutting down on energy use with towels then the use of lights might want to be investigated. My paper wasn't delivered - although when I questioned it at reception they gave me an alternative and took off the charge.
Comfort and facilities of room. In room dining ws also very good. Internet access to be organised from my room without having to go back to reception for a voucher. Plug and play internet would be prefereable.
The staff were all very well mannered and polite and most of all they all spoke English clearly which made them easy to understand
Well presented hotel, very well designed. Hard bed. Wedding partys very loud. Bar prices excessive.
Friendly staff who appeared genuine Had to wait over 45 minutes for a room service order
The use of the swimming pool and gym. The breakfast was very good also, varied in the selection of food offered and good value. The hotel was exceptionally clean. The restaurant was expensive for what it was and the portions shockingly small. The staff were friendly but quite disorganised- there were a number of mix ups during our two night stay. The location was not pleasant, it felt like you were actually on the M1 and certainly not in Nottingham. It was too far out of town for me, I would not stay there again.
The staff were very friendly the breakfast was very nice we had a room with a balcony and it was extra special. The whole experience had a laid back and chilled atmosphere Highly recommended.
Staff very friendly and helpful. Dinner in the evening was very nice. Close to the M1 so easy to find and also the park and ride is very close by. The trams are very effiecient and run quite frequently into the City Centre. Breakfast was slightly dissapointing.
Location, deal on price, bar and restuarant area Booking not found initially at reception as it was not made by surname, room was small compared to similarly priced hotels, had to fix tv as the ariel had fallen out of back
central location Request for non smoking room preferred was not met and we were placed in a smoking room
Location to the theatres and shops
Wonderful breakfast in a pleasant setting. My wife & I really enjoyed it, all round good value. They did forget to clean our room, but this was rectified very quickly
the gorgeous bed!
The hotel was very comfortable and excellent value for money. Parking was easy (although a tad expensive) and the location of the hotel was superbly placed for shopping or nights out in the city centre
Very clean hotel Additional car parking price.
Hotel as a good atmosphere Check in really bad - computer system down Tried 3 x times to check in from 11:00 fianlly managed to check in 17:10
The location and staff were great, everythign was clean, good choice of food for breakfast, comfortable bar area. Room was right next to the lift, which was in constant use. The noise from this meant didnt have a very good nights sleep. That was in my opinion the only fault.
surroundings ie reception, boulevard area room was very hot throughout the night, however air conditioning was available.
Easy access to the city. Room was nice and clean. Hotel staff were friendly. Dinner portions too small. Surely you can do better with the pillows. Too saggy.
Closeness to centre & free parking
using spa facilities
Friendly staff. Good gym and pool facilities. Restaurant service was a bit slow, but bar snacks were good.
the health spa facilities early bar closure
Hotel was convenient for visiting Nottingham. Good bus service to city centre Room was a bit small. Supposedly for two persons, but only on chair. Corridors and leisure club changing rooms needed upgarding and redecoration. Chairs in bar area were uncomfortable.
Very friendly staff Excellent location Poor service encountered on two or three occasions (details below). Room was cold: the heating did not function effectively.
it was very professional and comfortable and had a pleasent weekend staying there with my partner.
Not a great deal It was very hard to find.. Even when I telephoned staff and recieved very poor directions I ended up driving around nottingham city for over an hour. I also found it was far to far to walk into the city as implyed by the advertisment. The breakfast was also extornitonatley priced.
The staff were totally wonderful. We visited for the third time in twelve months and were treated as though we were family returning on a home visit. Reception staff couldn't do more and Vicky in the restaurant was fantastic. We have a daughter with physical disabilites and all of your staff treated her with utmost respect. We will return next year and will stay with you if Nottingham host the National CP Boccia champs again. Who knows we may visit the theatre again? Many thanks for the opportunity to give feedback.its greatly deserved.
The room When i arrived the person on reception apologised that there had been a problem with the room booking. He offered me a free room upgrade, I accepted. He then couldnt find a room to upgrade me into and apologised that there were no rooms with which to upgrade me. I suggested free breakfast would suffice. On checking with the manager - free breakfast wasnt on offer.
The overall look of the hotel and the decor of the bedroom was very pleasing. Breakfast was very expensive as compared to similarly priced hotels in Paris, Dublin and Prague.
The service and staff are great, in factt they were exceptional, breakfast excellent. Good Parking Rooms are getting a bit dated, slight odour from bathroom, however it appeared clean . Room rates were high compared other more central hotels. If staying again I would avoid standard room
Comfort and surroundings. Service and breakfast was brilliant.
un-obtrusive staff,fantastic standard of our room bar prices.
Comfort / location Complained about damp / stained towels
Comfortable room, pleasant helpful staff
Staff were excellent The hotels really nice it just needs updating as the bathrooms are really dated.
position and car parking
Comfortable good sized room Breakfast very poor value limited selection of fruit Croissantes not fresh
Reception staff were most helpful, polite and friendly.
swimming pool & facilities Layout of rooms confusing
Walking round the local nature reserve Receptionists are always so uninterested in customers these days - really unwelcoming
Location Very cold room on arrival. Queueing at breakfast - a free for all - despite beng advised to go early. We believe this was to try and clear the breadkfasts out of the way early. Reception staff on booking in too busy talking to pals whilst booking us in.
Staff and facilities Extremely difficult to find. Directions did not mention it was on a retail park. This would have made it much easier.
Location was good close to amenities.Pool was good,staff were uhelpful especially reception, breakfast was good, room a bit shabby and tired looking
fitness facilities beds too short
the leisure facilties were excellent,not being able to pay by visa electron was a downer as i had previuosly paid this way at the same hotel in walsall. breakfast was very nice be warned it can b a very noisy hotel if there is a wedding party, as my fiance and i found out....fast asleep at 2am and drunken youths etc are literally trying to hammer ur door down and being rowdy and had to to go out the door and sort them out.
the choice and variety, the hotel/pub was was great
health suite and gym was good. Swimming pool was good Room service was very basic with no health options It was also noisy due to railway
The location and breakfast were excellent, room and bathroom were large. Hopefully once the refurbishment is complete all amenities will be available. Wish someone had thought about where the radio & alarm clock should be placed as on headboard, just at head height in middle of bed, was NOT well thought out!
Staff very pleasant and attentive. Sausages at breakfast were very nice Glass of white wine reasonably priced and pleasant Hotel grubby, shabby and noisy (linen clean though) It looked derelict from the outside and in the throes of a rather patchy, amatuer renovation job inside. My room was pokey, grubby (carpet, curtains and walls) with an ensuite that had seen better days (soap dish hanging off the wall and a nasty plastic curtain). It fronted on to a very busy road that resembled a racing track in terms of noise, all night - the windows did nothing to mute the noise. Even at £37 ish, with breakfast, it was wildly over priced for it's current condition.
The people working in the reception had little knowledge about the city and their univeritiees. No city maps available.
lost for words
Convenient location. Good car park out of sight of main road. Hot water not always available. Breakfast very slow at being served at the weekend. Dodgy lock on room door.
the location was good and the staff were very friendly the beds were uncomfortable
Within easy reach of public transport, shops and restaurants. Apparently, it has not been refurbished for very very long time. Room and bathroom stuffy.
the bar was nice and ok the hotel needs to be updated the breakfast was ok but i came in at 8 after everyone was gone it looked like a camp site
None Our room got broken into..My laptop was stolen also all my partner's clothes was stolen... Hotel would not refunded us our money back for the room as we were so distress to stay in the hotel overnight...
the breakfast and the friendliness of the management.
Room was clean and tidy On booking in reception could not find my reservation
It was ideally situated in the Lace Market area and although on a busy road, it was very quiet at nightNotg Not enough pilows on the bed
The best thing about this hotel is the location. However for the price, it was clean and tidy. The bed was comfortable and bathroom functional. I would choose to stay here again if I was visiting Nottingham. The wifi Internet and breakfast were very expensive for a budget hotel!
Very clean, the hotel had all the facilities we needed for a one night stay None
Location perfect, hotel staff superb!! Hotel room clean tidy and well stocked :) There's nothing to write!!
Staff are courteous Better if toothpaste ,slippers etc simple disposible consumables are provided.
The cleanliness that you would expect at a modern new hotel together with the price
Clean and centrally located Parking expensive. No free Wi-Fi. No hair-dryer supplied in room.
Fab place to stay, in the centre of Nottingham. No noise of note, friendly staff. Everything was great
Centrally convenient,staff dealt with minor issue immediately
Friendly reception The bed mattress was far worn out, very unpleasant sleep. Bathroom shower weak, difficult to set good water temperature. Window looking on very busy noisy road.
The room was big, clean and comftable, all what you need when you are travelling
nothing particulary the fact that the bedroom reminded me of stay with my great nan and she has been dead 20 years. The sharing of facilites - bathroom and toilet
The staff were very friendly and the breakfast good. The shower and bedroom were nicely decorated and clean. The room was small with very little storage space. ok for one night only.
The breakfast is fine. The room is clean. The staffs were helpful The heating system in the room is bad. Its really freezing in the room. Car park also very limited
Quiet hotel and breakfast was very good. Convenient for getting to the hospital and University. This hotel was a little expensive compared to other hotels of same standard. Room was a little outdated and shower needed improving/replacing.
The staff was simply wonderful!! Thanks so much and a cooked breakfast alwys a treat. I spoiled myself and took a double room just for me- room 10 and was in heaven.
More Channels on TV in the hotel rooms; Nottingham Buses did not know about Hotel P&J, Although it is on the main derby road and nearby a bus stand. If it is a common bus point every stanger can approach this hotel from airport. about 25pounds can be saved via bus from airport.
Close to local ammenities Unsatisfactory greeting/felt a very unwelcome hinderance to the member of staff. Bathroom and room appeared dirty,or in need of serious updating.bed sheets old and off colour. Facilities not explained/breakfast not started until 08.00 therefore went without.
Clean and comfortable Couldn't get room heater to work properly
Nice big bed, plenty of pillows, clean and quiet When I phoned Reception I got no reply. The Wake Up call facility on my phone did not work.
the rooms and facilities were fantastic. Located on the river gave a very nice view in an otherwise busy city.
Free parking, close to city centre and football stadiums
The food was very good and the restaurant staff were extremely efficient and pleasant. We enjoyed our weekend in the hotel,which was ideally situated for the Arena but we were not impressed with Nottingham ,as a city.
Good location. Clean, comfortable and polite staff. Only 2 tea bags in the room! Shower was a difficult to adjust to get hot water.
Helpful, friendly staff. Spotlessly clean room. Self-control room heater a thoughtful touch. Food and service excellent. On the spot car park. Traffic noise from nearby road.
Proximity to Nottingham Station. No reduction in price for not being to partake of breakfast due to early departure. Failure of electronic door lock on room door.
The staff was excellent, helpful, friendly and have good humor. Nothing
It was excellent value, centerally located and nice and clean
Freedom to do what we wanted. No time pressure to leave early. Heating slightly suspect.
Visited family and friends
Staff friendliness, good access from Motorway.Breakfast very good.
Clean, friendly staff, good location
Convenient and comfortable for an overnight business stop. Cost of breakfast is excessive.
good room size
size and layput of room, especially loo separate from bathroom
access to main roads i ordered a paperI was told it was left on tjh floor outside my room but someone had stolen it and ther were no more
I found the location of the hotel ideal for accessing the area both with regard to Nottingham and Derby. The staff were very helpful and friendly and the service was good.
The situation of the hotel in an attractive setting and helpfulness of staff The hole in the ceiling of our room where a central light had been removed. It looked unsightly and spoiled the whole effect of decoration
Friendly helpfull staff, good value and location
Old World character of the hotel. Friendliness and helpfulness of the staff The hotel was slightly tired looking. Needed refurbishment.Also not very easy to find.
Access to second floor size of room allocated less than I was expecting from BW
Impressive manor in the middle of a green park. To visit at least once in your life! Very English. Value for money.
The bar Hallway noise
The building and location n/a
communal areas were lovely The room could be modernised
The building and location. Crying babies being brought into the bar area from Wedding Reception.
If you like a old manor style of Hotel with character set in acres of ground, this is it. Apparently the staff do not receive the tips!
Vi ble godt mottatt denne gang også,selv om vi kom inn 30 min over midnatt .Julen innebar innskrenkninger av betjening ,men vårt inntrykk var at de som var i tjeneste , gjorde sitt beste for at vi skulle få et godt opphold.Vi vil gjerne bruke dette hotellet fortsatt når vi er på familiebesøk i Nottingham
Sentralt, kort vei til byen og flybussen.
sentralt dårlig seng+ikke wifi
easy access to town and the food weather
Ease of access to the City centre and restaurant No
Excellent staff and reception on arrival Very uncomfortable bed
Handy location off M1
very good welcome @ reception room big enough and comfortable. room smelt of urine but otherwise clean and comfortable
Very clean + good value for money, and very friendly efficient staff. It was also extremely convenient so close to the m1 and right next to the tram line to get into Nottingham! The Beefeater restaurant on the premises was also very convenient.
Pre-refurb-style bed which was really comfortable not the usual slab of concrete I have come to expect from Premier Inn. Pillows too soft and very uncomfortable. Staff in restaurant calling me Hun and Love constantly.
good value, beefeater was very good.
Room was a good size and very clean. Overlooking the car park and reasonably quiet. Staff were very friendly and helpful. Breakfast was very good. Rooms overlooking the restaurant area may be noisier - we stayed on a Saturday night and there were quite a few people outside when we arrived at 11pm. The other side was quieter.
Friendly staff, helpful, good location for trams into city, conveniently situated and easy to drive to.