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Hotel as a good atmosphere Check in really bad - computer system down Tried 3 x times to check in from 11:00 fianlly managed to check in 17:10
the gorgeous bed!
Location to the theatres and shops
surroundings ie reception, boulevard area room was very hot throughout the night, however air conditioning was available.
Wonderful breakfast in a pleasant setting. My wife & I really enjoyed it, all round good value. They did forget to clean our room, but this was rectified very quickly
The location and staff were great, everythign was clean, good choice of food for breakfast, comfortable bar area. Room was right next to the lift, which was in constant use. The noise from this meant didnt have a very good nights sleep. That was in my opinion the only fault.
Location, deal on price, bar and restuarant area Booking not found initially at reception as it was not made by surname, room was small compared to similarly priced hotels, had to fix tv as the ariel had fallen out of back
central location Request for non smoking room preferred was not met and we were placed in a smoking room
Very clean hotel Additional car parking price.
The hotel was very comfortable and excellent value for money. Parking was easy (although a tad expensive) and the location of the hotel was superbly placed for shopping or nights out in the city centre
Hotellet ligger sentralt til og er veldig greit å finne fram til. Det luktet veldig mye mugg på badet og det var en veldig skuffende engelsk frokost.
Jeg likte at vi fikk så mye for pengene, servicen var upåklagelig. Perfekt beliggenhet. God frokost, og middagen på restauranten Ghino Latino var nydelig.
Size of bedroom and general cleanliness of the hotel
Location. Horrendous price when we could have paid half on booking.com; small compact room, hardly any space to move about in the room. Very hard to find. We had to park in the shopping centre Victoria and then find our way to the hotel. Will definitely ask my friends to stay away from this hotel when £130 could buy so much more elsewhere in Nottingham.
Location excellent Hotel in serious need of refurbishment. Although the price was reasonable for the Hilton, was placed in a box room, no window views and room needed a few locks of paint. Would have paid more and stayed in a more modern hotel
The fire alarm went off at 6:45!
City centre location; pleasant décor; fairly good value for money Too warm in room; shower head fell off when adjusting; room size quite small and cramped; very few extras (like shoe buffer)
The hotel was perfectly placed to visit our son at university and be right in the heart of things for shopping and eating. We have stayed here once before and would stay again. The floorboards in our room (312) and the surrounding rooms were creaky and we therefore heard people moving about.
The only things I liked about this hotel was the city centre location and some of the staff were exceptionally pleasant. We were not given the room as described on-line. There was a very small (1 glass) of wine and 2 chocolates (not a box) as described on-line. The bar prices were ridiculously expensive.
Good location Service was abysmal. Staff were useless apart from one girl - Tona - who was the only efficient member of staff.
I was charged 33.50 for breakfasts yet had paid for bed and breakfast was only told about 3.50 tray charge not that I had to pay for breakfast again this was not on the bill I was given with breakfast
The lobby and the staff Anything above the ground floor. Rooms, outdated, worn out, and the bed was just in unacceptable conditions.
All staff excellent - they seem to like having hotel guests and enjoy working there. Room had an iron and ironing board and tea-making facilities. Location is first rate. The 'Double Deluxe Room' was just an ordinary double room with a rather narrow double bed. No room safe, no mini-bar.
Location perfect, hotel staff superb!! Hotel room clean tidy and well stocked :) There's nothing to write!!
Fab place to stay, in the centre of Nottingham. No noise of note, friendly staff. Everything was great
Very clean, the hotel had all the facilities we needed for a one night stay None
Clean and centrally located Parking expensive. No free Wi-Fi. No hair-dryer supplied in room.
Centrally convenient,staff dealt with minor issue immediately
The best thing about this hotel is the location. However for the price, it was clean and tidy. The bed was comfortable and bathroom functional. I would choose to stay here again if I was visiting Nottingham. The wifi Internet and breakfast were very expensive for a budget hotel!
It was ideally situated in the Lace Market area and although on a busy road, it was very quiet at nightNotg Not enough pilows on the bed
The cleanliness that you would expect at a modern new hotel together with the price
Room was clean and tidy On booking in reception could not find my reservation
Staff are courteous Better if toothpaste ,slippers etc simple disposible consumables are provided.
Well located, very comfortable hotel
accessability to the city centre...
The comfortable bed,and relaxed atmosphere.
Room looked nice, great location for rock city. Room was cold, hot air heatinig noisy and no instuctions on how to operate.
Only stayed one night, but the reception staff were excellent as were the staff in the restaurant for breakfast. The breakfast was excellent too.
All was good, even had maid service when only stayed for 2 nights. Ice machine right outside the room going on all night. Great item to have though! Car park charges pricey.
It was convenient for the city
Good ratio quality/price. Wifi is free of charges and working very good Bed is not very confortable
The evening meal was excellent and good value for money The general "feel" of the hotel was poor. Decor was not good - very ordinary for not an inexpensive hotel. Bathroom provisions were poor
convenient position, next to car park, very comfortable, clean room.
Sentralt, kort vei til byen og flybussen.
Vi ble godt mottatt denne gang også,selv om vi kom inn 30 min over midnatt .Julen innebar innskrenkninger av betjening ,men vårt inntrykk var at de som var i tjeneste , gjorde sitt beste for at vi skulle få et godt opphold.Vi vil gjerne bruke dette hotellet fortsatt når vi er på familiebesøk i Nottingham
sentralt dårlig seng+ikke wifi
Easy to book in, pleasant staff, nice surroundings No
comfortable room very clean and spacious good location freindley staff
nothing The fact the car park had not gritted, causing an accident which my car was damaged which spoiled the overall stay.
It was a nice hotel there was a wedding party till 1am in the morning so there was loud music.
The size of the double beds are HUGE! all facilitys within the room you could ask for. a bus stop right outside the hotel which takes you into town centre runs every 10mins at £1.60 for a adult. and the breakfast was amazing buffet style get as much or little as you please with cooked breakfast, fruit, yoghurt and pastrys couldnt wish for anymore
Except for one female at reception, everyone was friendly and helpful. Food was good in restaurant and at breakfast. Room was a very good size. Reception person was almost rude. Bathroom ceiling was full of mold, lampshades had huge amount of dust in the pleats and the dispensers for soap , etc. were too high up for a shorty like me.
I need to explain. I booked the Gateway Hotel Nottingham as a suprise for my daughter and son in law. Their comments are glowing the hotel receptionist was very helpful, friendly and made them feel special.The head waiter also went out of his way to make their stay great. Thankyou I couldnot have choose a better place for them
Friendly Welcome, Safe Parking, Simple Clean and comfortable Rooms - Great price, Convenient Location.
bar downstairs no wifi in room and tempermental tv. asked for 3 single beds but got a double and single
The hotel is in a very good location for nottingham city and is very pleasant to stay in most of the time
Well presented hotel, very well designed. Hard bed. Wedding partys very loud. Bar prices excessive.
Friendly staff who appeared genuine Had to wait over 45 minutes for a room service order
The staff were all very well mannered and polite and most of all they all spoke English clearly which made them easy to understand
The use of the swimming pool and gym. The breakfast was very good also, varied in the selection of food offered and good value. The hotel was exceptionally clean. The restaurant was expensive for what it was and the portions shockingly small. The staff were friendly but quite disorganised- there were a number of mix ups during our two night stay. The location was not pleasant, it felt like you were actually on the M1 and certainly not in Nottingham. It was too far out of town for me, I would not stay there again.
The staff were very friendly the breakfast was very nice we had a room with a balcony and it was extra special. The whole experience had a laid back and chilled atmosphere Highly recommended.
friendly stafff, facilities excellent lack of air conditioning
Everything was excellent - staff friendly, food good, room clean etc. Being very picky - there was only one large towel in the double room, there was over 70 lights switched on at breakfast time - if the hotel is cutting down on energy use with towels then the use of lights might want to be investigated. My paper wasn't delivered - although when I questioned it at reception they gave me an alternative and took off the charge.
Comfort and facilities of room. In room dining ws also very good. Internet access to be organised from my room without having to go back to reception for a voucher. Plug and play internet would be prefereable.
Staff very friendly and helpful. Dinner in the evening was very nice. Close to the M1 so easy to find and also the park and ride is very close by. The trams are very effiecient and run quite frequently into the City Centre. Breakfast was slightly dissapointing.
treatments & pool found the bar cold - air con and sometimes in loung area
the health spa facilities early bar closure
Closeness to centre & free parking
Hotel was convenient for visiting Nottingham. Good bus service to city centre Room was a bit small. Supposedly for two persons, but only on chair. Corridors and leisure club changing rooms needed upgarding and redecoration. Chairs in bar area were uncomfortable.
Friendly staff. Good gym and pool facilities. Restaurant service was a bit slow, but bar snacks were good.
The staff were totally wonderful. We visited for the third time in twelve months and were treated as though we were family returning on a home visit. Reception staff couldn't do more and Vicky in the restaurant was fantastic. We have a daughter with physical disabilites and all of your staff treated her with utmost respect. We will return next year and will stay with you if Nottingham host the National CP Boccia champs again. Who knows we may visit the theatre again? Many thanks for the opportunity to give feedback.its greatly deserved.
using spa facilities
Not a great deal It was very hard to find.. Even when I telephoned staff and recieved very poor directions I ended up driving around nottingham city for over an hour. I also found it was far to far to walk into the city as implyed by the advertisment. The breakfast was also extornitonatley priced.
it was very professional and comfortable and had a pleasent weekend staying there with my partner.
Easy access to the city. Room was nice and clean. Hotel staff were friendly. Dinner portions too small. Surely you can do better with the pillows. Too saggy.
Very friendly staff Excellent location Poor service encountered on two or three occasions (details below). Room was cold: the heating did not function effectively.
the breakfast the hotel is clearly not for families but geared for business. We saw an ad for family breaks. Our 16 yr old son could not use the pool during the week. Breakfast finished at 9am, OK for business, but not for families. Reception staff did not bother to acknowledge you as you went past. we would not recommend this to other families.
Lovely Setting,comfortable rooms and excellent facilities Nothing
It was a convenient location for an evening out in Nottingham at an appropriate room rate.
The room was a good standard, lounges were soacious,breakfast very good Distance of room from reception. Need to return to reception for internet card. ( could have been offered at check in. delay at check out
The Evening Menu The laundry left something to be desired
Convenience for conference venue Cracked wash handbasin in room. Poor room layout with inadequate lighting.
During my stay I could find no fault. The staff were all helpful and friendly and the facilities were of a high standard.
Leisure facilities Not one to stay in if you are not part of a conference.
Excellent value for money, quiet and pleasant grounds. Receptionist who welcomed us on arrival could do with sharpening up her people skills - she was less than hospitable. All the other dining and reception staff were most civil and helpful.
Friendly staff, clean and comfortable room Took ages to get to room from reception
Everything was fine but nothing was outstanding. Just the cost - I've stayed in better hotels for far less money. Room was a little shabby looking - really would expect better for the price.
Very central to Notts.centre. Very quiet and peaceful. We had a garden room which was lovely and tranquil and relaxed. Staff were most attentive. Breakfast was good. Room was spotless. Taxi service was on the spot. All in all a great hotel to stay in.
the staff were very welcoming and helpful, the room was very clean during breakfast there were insufficient dining tables and chairs and we had to sit at a low table which was not comfortable for eating
The views from the bedroom window. Good service and friendly atmosphere.
Very well located. Just round the corner from Nottingham Castle, so great for site seeing, and just a 5 minutes stroll from city centre shopping and restaurants. Despite its centrality, the hotel was very, very quiet. No noise from the busy city centre itself and no through traffic. Superb restaurant, fine dining and great atmosphere. The hotel car park was a bit small. On Saturday night there were not enough spaces for all guests. We popped out at 6 pm to pick up our daughter from university and promptly lost our parking spot! However, this happened only once and there was a wedding reception going on at the time.
Considering the very central location, the absolute peace and tranquility we experienced during our stay was wonderful, and the ability to walk through the french doors of our room into a garden with a fabulous view. The hotel was not very busy so they had upgraded us to a garden room, a completely unexpected delight. And they were happy for us to leave our car in the hotel carpark the next morning, whilst we mooched around Nottingham. We loved everything.
The staff were very helpful and efficient. They were friendly without being gushing. I can't stand hanging around when wanting to check out but the reception staff were very efficient. The bathroom door did not close properly in room 7.
Beautiful views over The Park area of Nottinghma; very clean and quiet. Very small car park with additional fee of £8 per night. My superior room was very small-glad I didn't book a standard room. Overpriced for the basic facilities and size of room.
Rooms very small
The bed was extremely comfortable, the best I have slept in. Delicious sausages for breakfast!
Staff were great, both on reception and in the georgetown restaurant - very friendly and welcoming.. bathroom was super - but note below re: cold! Would love to come again - maybe when its warmer! The only problem was that it was very cold! We had to have a portable heater right next to us in the restaurant for our evening meal. the bathroom was beautiful - but again very cold, and the towel rail radiator didn't seem to work. Bedroom warmed up thanks to the portable radiator.
relaxed atmosphere, friendly staffand lovely settng
Staff very helpful The rooms need to be air conditioned, this what you would expect for this hotel
view from berdoom window second night food limited choice
The rooms were lovely, very classic and oppulent large and comfortable. The bathrooms were very clean and spacious. The furnishings were looking a bit tired and in need of refreshing
Our room was spacious, clean and very comfortable. Facilities in our room were very good. The hotel is in the heart of the countryside and yet only ten minutes from a major city.
An excellent place to stay with very helpful staff and pleasant surroundings- yet very accessible to Nottingham.
Friendly staff. Beautiful room.
Historic house in attractive grounds. Excellent value with Bookings.com discount. Spacious bedroom with large TV. Bed was a bit hard for my liking.
Restaurant;middle of no where you have this exotic food with classic dining is something! Lord Byron would be proud to wellcome anyone who wish to see English heritage!! colwick Hall has it all. sorry it was only 1 night stay.would like to go back!! magnificent building,luxurious beautiful decorations excellent hotel with unprofessional staff(while we were in the champagne lounge one was mopping sametime apologize of horrible smell!)
The overall look of the hotel and the decor of the bedroom was very pleasing. Breakfast was very expensive as compared to similarly priced hotels in Paris, Dublin and Prague.
un-obtrusive staff,fantastic standard of our room bar prices.
The service and staff are great, in factt they were exceptional, breakfast excellent. Good Parking Rooms are getting a bit dated, slight odour from bathroom, however it appeared clean . Room rates were high compared other more central hotels. If staying again I would avoid standard room
Staff were excellent The hotels really nice it just needs updating as the bathrooms are really dated.
Comfort / location Complained about damp / stained towels
Comfortable good sized room Breakfast very poor value limited selection of fruit Croissantes not fresh
The room When i arrived the person on reception apologised that there had been a problem with the room booking. He offered me a free room upgrade, I accepted. He then couldnt find a room to upgrade me into and apologised that there were no rooms with which to upgrade me. I suggested free breakfast would suffice. On checking with the manager - free breakfast wasnt on offer.
Comfortable room, pleasant helpful staff
Comfort and surroundings. Service and breakfast was brilliant.
position and car parking