Nothing Dirty entrance to building, cramped room, opaque windows, no curtains, window only opened partially and would not stay open, two poor thin towels, dirty looking bathroom, shabby room, noisy neighbours, incorrect room code, unhelpful staff and on and on..
Accessible clean close to city centre and affordable. Only stayed one night and no. Problems.
convenience bar prices
Staff were helpul and knowledgable. Those in the dining room were always courteous and friendly as well as efficient and aware of customer's deadlines. (Catching the early plane to Amsterdam for example).
Just stayed overnight as necessaity
wine dine sleap swim breakfast
Breakfast Check-in, as completely inadequate, wrong keys given which allowed us into wrong room occupied by another guest.
Very helpful staff throughout. Room was very good. Bar and resturant service exellent. Had a very good stay.
Nothing, it is overpriced and expensice for what it offers. The only plus is it is close to the airport and park and ride Everything. No soap for baqth for time of our stay. No ligjt above bed for length of stay (5 nights). Very noisy very hard to sleep due to big mouth southerners smoking drinking banging doors until the early hours(4am). Poor parking arrangements due to moronic boxing event and the hotel being full of visiting knuckle dragging morons.
Very nice rooms Paying extra for internet access
Availability of the gym for the amount of money for the room i expected a lot better state of the room. There were broken tiles in the bathroom and it was dirty around the bath.
Staff were very friendly and the hotel was clean - if a little tired. The location is a little out of the way, on the airport perimeter but that was to be expected.
convenient location, check in staff very friendly shower curtain (should be screen), noisy room near road, poor glazing let lots of noise in
size of room. easy to find.in fact we liked most things. our room was unbearably hot even though we had the fan on.
Easy to find, good location, comfortable room and bed,easy parking,
nothing booked a double room and got a twin room with a big lump where the mattresses join, told this is normal practice, absolutely unbelievable and awful, wudnt recommend
the hotel in general has a tired look to it as the building is now fairly old. The public area and the dining room are bvery basic
very disappointed in standard of room for the price paid. overpriced bar with no atmosphere. breakfast room staff not very interested in guests. buffet style breakfast items barely warm. would not stay in this hotel again.
Spa was ok Bed was uncomfortable and decor was fading.
lovely quiet room
The food was excellant. We were not advised of the wedding reception happening right below us. The room was very hot, we could not open the windows due to the noise.
Room faultless with all conveniences. Staff very helpful. poor location for eating out; nowhere within walking distance.
Old manor house with character. Bedroom was large, airy and tastefully decorated. On suite was excellent. Breakfast was individually cooked and very tasty, with fresh fruit, not tinned, available. Highly recommend.
4 poster room , everything available from coffee milk to cold beers from fridge bit noisy from grandkids and traffic and squeeky floorboards! [but added to charm]
beautiful place, well kept. the price of the drinks from the honesty bar.
This hotel is an excellent place to stay. It is full of old world charm and full of character. I was very warmly welcomed and settled into an excellent room. Breakfast was excellent and grat value for money. I will definitely be staying here again.
Owner very nice and friendly, really good choice of breakfast, room very comfortable, enjoyed the numerous books on offer to read. Is a beautiful house. I think the hotel would be more suited to the more mature person, but have nothing bad to say about it at all.
The privacey that we were given, the freedom to come and go as we pleased, the facilities and relaxed mode.
Convenience - near to coast and Norwich - comfort and facilities in hotel itself no
We stayed at Old Catton Hall for 3 nights as we were going to a wedding nearby. The history of the place was very interesting and the luxurious rooms were fantastic. Dianne the owner was very attentive and the breakfast were very good. We would definatley stay there again.
The frendliness of the owners / staff and excelent welcome and service
The wonderful polite staff for who nothing was to much trouble I would have liked the windows of our room to open a little to let in some fresh air
staff were approachable, polite and without fuss helping me with changes in my requirements during my stay
Helpful staff, comfortable bed, location - younf people hanging around outside in evening only one member of staff doing breakfasts - toaster broke and while she was fixing it plates, cups and other food all ran out. She did a good job in the circumstances but it was too much for one person to do Non-smoking room smelt strongly of smoke
The staff were very helpful We ended up with a disabled room, and we requested a cot but never received it.
I Liked the cleanliness of the room. Probably the fact there was only 2 hot options at breakfast.
Comfortable Bed Not being able to open windows
value for money and very friendly
A clean hotel with modern facilities. Reasonable bar prices, but the restaurant leaves something to be desired! Very helpful reception staff. Microwaved expensive restaurant food.
It was very accessible,staff were friendly and helpful. Also the cost was good value for money. We spent two nights, the breakfast was a bit monotonous a bit more variety would be nice.
Friendly, helpful staff and comfortable bed!
Relaxing and comfortable love the pool and sauna facilities A little noisy in the corridors.
The room was lovely and the extra bed for our daughter was ready when we came and comfortable. Very overbearing, fake friendly receptionist. She needs to learn to slow down and calm down and let guests breath a bit before launching into her standard patter.
Good location Friendly staff Good parking facilities Good Gym No fridge in room
Hotel conveniently situated on outskirts of Norwich but within easy access of city centre. Leisure facilities used and enjoyed by my daughter.
Hotel room was not ready for check at two pm. Heating and air con temperatures are set centrally so couldnt warm up the room only with a radiator located under the window.
The main problem was that our reservation with Active Hotels was not on record at the hotel itself. The hotel reception staff photocopied our printed confirmation in order to investigate. Fortunately there was a room available and the confirmed tariff was honored.
Opportunity for later, buffet style breakfast-excellent standard of housekeeping open plan lounge area straight off entrance too busy & noisy - no quiet areas
It was not possible to have only a cup of coffeee for breakfast without paying the full £13.95 charge.
Very pleasant and helpful Reception. Very comfortable room. Early check-in and late check-out appreciated. Shower took a while to warm up!
Very friendly & helpful staff at front desk
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
room was comfortable and location was excellent reception was small and not obvious
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
Wonderful staff that go the extra mile.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
The decor no
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
Me3al was excelent
The staff was very nice and helpful. The room needed urgent updating. Specially the bathroom. No minibar. Above all, they put a perfume in the rooms and corridors that is so strong that makes you sneeze. The bed is not comfortable.
Didn't spend too much time at the hotel but the staff were helpful. Couldn't trun off the central heating properly so the room was roasting. A member of staff had to disable the radiator (which they did promptly)
It was very handy for where we needed to go while at norwich No food was available as you arrive, restaurant shuts as you are allowed to book in also room service stops very early
Clean room with good bar facitities and friendly staff. Room was far too hot even with radiator off. We had to sleep with window open wich was not a great feeling because we were on ground floor. Also the rooms were noisy with other guests well into nigt and airconditioning/heating running.
Good, friendly staff. A clean and comfortable hotel ideally situated to visit the city.
Room was large enough for 2 of us.
The breakfast staf were wide awake and cheery even in the morning!! i certainly wasn't! Although requested non smoking my room was the only 1without no smoking sign.I think thats why i had a pervading smell of airfresher.
Good value for money The room was very hot
it was restful and enjoyable
good location clean modern hotel good gym and spa The food at the bistro was the worst i have ever eaten at a 'decent hotel. only one other person in the whole room should have been a clue. After a bottle of corked wine the prawn starter arrived to be followed 15 minutes later by the wine. The prawns went back and a new plate appeared. the sauce one could only describe as a mix between daddies, HP, tomato and jerk Truely revolting! But the fish and chips was to follow. For £12 i expected a large fresh piece of fish. Sometimes small is better and the flacid piece of cod arrived with mccain chips and a pile of lime green dollop. Use the hotel and the main restaurant (where i have had a good mean previously) by avoid the golf club bistro.
All staff were polite and help full
Fantastic luxurious accomodation> top class hotel close to the city for a relaxing weekend. nothing.
The location was stunning and there are certainly a lot of things to do. The staff were very friendly and the ambience of the hotel was very relaxed. Most areas were clean and tidy as was the room although with two Queen beds it was a little cramped. The food in the separate 'Zest' restaurant was better than that served for breakfast which was very run-of-the-mill and appeared to have come straight from cans or packets without any creativity. Our general impression was that the hotel has pretentions beyond the reality.
Nice well appointed room. Some friendly staff. Attractive setting. Good swimming pool and spa area A coach party of noisy people ruined the dinner atmosphere, were given the best dining slot, crowded out the breakfast room and caused queing. Breakfast older maitre'd was rude and offhand and did not give way to my disabled wife.
The pool area was very impressive, and the staff in the pool area very helpful. The bar was very impersonal and was furnished in an inappropriate fashion. The breakfast we OK but tea was almost undrinkable.
I enjoyed the facilities and the hotel had lots of fine qualities. My partner and I thought the food was the worse meal we ever had, how they can get the meal so wrong twice is unbelivable. The cost for the food was way over priced for the quality and I could recommend near by resteraunts that were far superior and at half the price.
Reception staff were very polite and efficient, a pleasure to deal with We had a snack in the golf course cafe and what an experience that was. We sat outside overlooking the 18th green we ordered food but when it was delivered we had to ask for the table to be cleaned, cutlery was dropped on the floor and no condiments were offered. In the morning we went to go for breakfast, nowhere is it indicated where to go to eat, when we found it there was a sign on the notice board outside it. We were greeted by the manager who said "she will show you where to go" whilst he fiddled with his mobile phone and took a call on that, I would assume it to be a private call as he said "yes mate" None of the waitresses were very polite and certainly not attentive, a very limited selection of food was available on the buffet.
Relaxing, good service, good food, lovely hotel & grounds No air conditioning, cost of drinks etc from the mini basket in room, mattress bit hard
Location of Hotel, ease of use and good facilities Room Service for Breakfast (didn't arrive!)
Not very much to our disapointment Breakfast was a disgrace
Lovely decor, nice room. Quiet. Very helpful friendly staff. No probs at all.
The hotel is in a good location for norwich,easy parking,quiet.
Location with friendly staff. Needed more people serving in the bar in the evening with training on how to deal with customers in their correct order. I was overlooked when it was "my turn" three times
Comfortable relaxing weekend break in a modern coveniently located hotel. Staff very friendly & helpful
Comfortable, clean modern and spacious rooms, all the facilities you'd expect from a good hotel, helpful staff and good food. No
no late night revellers n/a
Excellent staff, couldn't be more helpful and location to Norwich City Football Club perfect! Breakfast and lunch also very good. Overall a bit expensive for a Travelodge on steroids. Lacked atmosphere and character, and for the money we paid I've stayed in better hotels.
Big comfortable beds
Dessverre så kan eg ikkje finne andre positive ting enn at detta hotellet var billig i forhold til andre hotell. Men så forsvant noke av rimeligheta med ein dyr taxitur frå jernbanestasjonen og til hotellet. Nb! Personalet var veldig hyggelige og vennlige, og dette bør dei få honnør for. Eg likte ikkje sengene som gjorde at nattesøvnen vart øydelagt av ein rygg som gjorde vondt. Ein anna sak var reklamen hotellet brukte om eit svømmebasseng, som viste seg å være tom for vatn og i staden fullt av grønske som ikkje var innbydande.
Friendly greet and rooms modern and clean - breakfast delicious and the hotel itself was ideally placed for shopping - the purpose of our trip
Breakfast was good,Jim made us feel at home,relaxed. Central heating miles too hot,could not adjust it.Could not open window,seemed to be sealed shut which made the situation worse.
Friendly welcoming staff, very comfortable room, and excellent breakfast.
Clean, warm and comfortable and a good breakfast. The proprioters were not there to welcome us and although the lady who was there was very pleasant and kind, we felt that our welcome was rushed.
Personal service, rooms well equipped. Breakfast very good and parking provided. Room temperature could not be adjusted, it was a little warm
The room was pleasantly designed with modern furnishings, the bed was extremely comfortable, the shower was wonderful, everything was immaculately clean and there was a good variety of hot and cold foods for breakfast.
I loved everything about this hotel. Location was fantastic right in the heart of old Norwich. Breakfast was superb and freshly cooked. 1 would certainly stay at Number 17 again. Car parking was expensive but very convenient. Always a problem in city centre location and not the fault of the hotel.
Allowed us early check in to leave bags in our room None
Comfortable, warm, good interior décor, good quality furnishings, nice bathroom, great breakfast, excellent location Tv difficult to work despite instructions, overnight parking great but having to move car by 9am when checkout was at 11am inconvenient
very clean, staff extremely helpful and friendly, the food was cooked fresh and of a good quality and the wine list was good. rooms were of a high standard
Quietness, comfort, friendly staff, good food.
Very nicely kept inside and outside; welcoming hosts; thoughtfully provided facilities; good food Breakfast timings (7.30-8.45am) possibly a touch early for a restful break!
A perfect break
The hotel stands in a delightful,tranquil setting. The owners were extremely welcoming and attentve without being intrusive. They clearly know their business. The quality and presentation of food was exellent. Couldnt identify any critically bad points.
Food was wonderful.Breakfast and dinner.Staff very helpfull and Hotel was just what we wanted. Internet booking did not go through to the hotel and when I phoned the staff they re-booked me changing the room and tariff to suit my needs for the weekend.So pleased that they did, first class!
Chris & Sally Entwhistle are wonderful hosts; welcoming and friendly. They were very helpful in helping me plan a special birthday surprise for my husband. The food was to die for. It's a beautiful building set in pleasent gardens. Our room could have been bigger.
Can't fault anything. Fantastic service all round, excellent food, thoroughly recommended.
Nice clean hotel, friendly staff. Large room with excellent en suite facility. Internet connection not included in the price of the room.
Beautiful rooms, luxurious bathroom, very comfortable indeed. Glorious Autumn gardens full of mature trees - our room had a balcony and we enjoyed sitting outside in the late evening sunshine. The birds were our early alarm call! The food was outstanding, we will become regular customers. David & Gaynor Griffiths. Ely, Cambridgeshire.
The staff were very helpful, I telephoned to inform them I would be late arriving. I had a superb meal awaiting me on my arrival. Bed rather saggy, but slept well anyway.
Nothing The room was very small, there was no room to move. There was a wedding reception in the hotel which kept us awake until early hours in the morning. The restaurant closed and preparation for the following day’s breakfast begun before we finished our meal. Staff was sweeping floor while guests were eating breakfast
General ambience Difficulty with entry to room with card. Long waiy for hot water to arrive at tap. Bathroom extractor fan not working.
Room was recently decorated Hotel going through a major refirbishment
Cleaniness of room and excellent food. Nothing
Sjarmerende og koselig hotell sentralt i Norwich. Romslig og rent rom og god frokost. Vel verdt pengene.
Fin beliggenhet i forhold til sentrum. Serviceinnstilt personale.
Hotellpersonalets evne til empati og god service når det hadde oppstått en feil ved endring av bookingen (booking.com?) slik at jeg ikke lenger var registrert på hotellet, som da var fullbooket. Meget profesjonelt håndtert av personalet! Nei, men det er klart at beliggenheten ved en traffikert vei gjør at det blir en god del nattestøy.
Strålende service. Hyggelig betjening og god frokost
This is hard to say - the staff were ok The room was very bad it smelt very strongly of smoke it had stains on the ceiling and paint pealing and tiles coming off in the bathroom, I would not recoment this hotel to any one
Fairly central, not too far from centre. Good lounge. Room cleaning should be improved.
Staff were very friendly and very helpful No.
A comfortable base close to city centre and, particularly, the railway station - with facilities which all worked well.
proximity to town centre, ample car parking room a bit tired, but for the price that was understandable
Basic but good value. radiators didnt work though but given an electric heater
Location - convenient for visiing friends in local area
Cheap, central, near to train station Couldn't get twin rooms as opposed to doubles, but a minor point
Close to town.
Decor of the hotel was poor and did not leave a good impression. Although the staff were polite they did not seem the most welcoming.