The front desk staff could not have been more helpful. She gave us restaraunt ideas, walking tips & even placed phone calls to the airline to try & help us trace our lost luggage. Also the breakfast was really great! The floor of the shower stall was not clean.
The elevator wasn't working, the AC WASNT WORKING and the hotel wifi didn't work either...and the few moments that it di was weak...poor service overall. The light switch was behind the door making it impossible to switch on the lights when you first come in. They also charge you for the safety box?! I wouldn't stay here even if it was half the price. There are much nicer hotels for the same price. We tried to talk to a staff member about our issues and all
We found the staff most helpful, with many extras that you would expect to find from a higher priced hotel such as good toiletries in the bathroom, this included toothbrushes and paste!! Free Internet was also helpful too! We found the walls very thin, but I am told this is 'Italy' also the breakfast was a little thin on the ground, but still very nice and fresh.
Stayed at the hotel twice, and will properly do it again. A clean and okay hotel with a central placement. City center can be reached within 3-5 minutes with tram. Breakfast is a bit boring. Cheese, ham, eggs and good bread is missing. Can be a bit noisy at night when workers cleans the tram tracks and dustbins are emptied.