great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
very clean. no faults
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
Great views over the lake. True to star rating.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
Excellent views Hotel was split into two with the reception area on one side
The spacious room & toilet. Honestly , all was Ok.
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Location and staff made this a great stay even though it was short
Real chocolate milk at the breakfast buffet
Beautiful decor, friendly staff, excellent location
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Very helpful service. Parking servce good. Very central location.
Good matress. Excellent breakfast. Friendly staff. Close to station.
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
all of these nothing
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
All. Especially was pleased kunya.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
Fin beliggenhet i byen - kort vei til bane/tog. Fleksibel betjening ved svært sen ankomst.
Sentralt - midt i Lugano by Air-condition.
Sentral beliggenhet. Hyggelig betjening. Litt vanskelig tilgjengelig med bil. Noe vanskelig med av- og pålessing av bagasje.
Beautiful hotel with goo views of Lake Lugano. he room was a little small for the money.
The view, interior design, and the restaurant. I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.
Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful. Very light colored carpet - showed dirt
Staff very kind and helpful. Well located in the park and not to fare from the towncenter.
It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff. No
The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it. Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.
all well the rain!!
Good selection of tourists sites which are readily accesible.
they upgrade me to a bigger room they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that
The staff were very pleasant and the hotel had very good facilities
The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves. They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.
Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.
Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.
The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake. Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.
It rooms were very calm and quiet. The beds were comfortable. The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.
The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful. We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.
Staff was pleasant and helpful. Plenty of parking. Room amenities minimal for *** classification, minor maintenance issues (dripping faucet, faulty shower door). Breakfast not included in room price.
Rare original 50'ies typical icon in spotless shape and wonderful owners. Great surprise! Only 15 minutes by car from center of Lugano. Will absolutely come back.
closeness to the city city while still enjoying the country life environment
Swimming Pool Room was small
Location and comfort
- check-in and check-out services were fast and efficient. although we didn't stay in one of those rooms which had garage box attached, parking in the public area of the hotel was convenient and easy to find. bathroom was clean and large. lots of nice facilities for family in the hotel. - we couldn't open the window as we stayed in the first (ground) floor, so ventilation was a bit of a problem. but the hotel provided a fan in the room so this was fine.
The style of the hotel/motel, the swimming pool (where you can take a beer from the fridge and make a note on the list), the friendliness of the staff are very nice. The restaurant was not very good. Plus I believe that in this price range a (modest) breakfast should be included in the roomprice.
Value for money and a good family atmosphere No Complaint
It was unexpectedly good, comfortable and well located. Just 5 minutes by car from center of Lugano.
The staff were very helpful and friendly. I liked having a garage for the car to park in. The room was smaller than was depicted in the pictures - so a little disappointing. The street where they are located is quite busy and had continued traffic noise all through the night.
You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it. The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.
Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.
good location Internet access was limited.. in the room...
Room style was dated.
It is not a four star hotel. Three Star with a swimming pool.
Convenient way to the lake and city center Nothing
Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic. The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.
Clean bathroom and firm bed. Housekeeping came too early in the morning 8am and litlle warning before barging in.
It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed. I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.
The period interior, its a proper old 19th century hotel. helpful reception staff. surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.
The view was lovely !
lake view&staff hotel furnitchr old style need to renew need more stuff one lady only woprk 4 resipshion restrent room service &nobody to carry bags
This was a nice hotel with a nice view of the lake.
It was really close to citycentre, and the breakfast was to the most beautiful view.
Great location, beautiful lake views.A 5 min walk from the main part of town. It was nice to be at the quieter end of the lakefront. Its an old style hotel, like an italian grandma's mansion. Lots of character ideal for a short stay.
Great view and location, staff helpful and friendly. Breakfast is good Wooden floor creaks. Next rooms' voice disturbs because of thin wall. Broken bed needs renovation.
The location is very good, in front of the lake. Very old Hotel and noise, you can hear the noise from the street and from the restroom of other rooms. In general not a very nice experience, despite the fact we didn't have any specific problem.
Tle location - the room - the restaurant - the service No
Staff friendly and helpful. Room was spacious and they fulfilled my request on the booking (lake view room) Some of it is a bit dated but for 1 night I am not worried. Was good value.
Nice and modern furniture in the apartment. Big and clean. The food in the restaurant was good. Old style furniture in the main lobby and restaurant. No easy internet access
Apartment was spacious, very clean. Easy to get to. minimal but essential facilities were catered for. No one on reception when we arrived. Catering showed us to our apartment. The apartment did not have a balcony, or the view of the lake that I expected. I would have liked compensation for this. We had no view at all.
We enjoyed our stay at the hotel very much, it was very calm but not to far from the lake Lugano. Breakfast was simple but copious and served at the table, not buffet serve yourself, a nice change. The furniture was a little sparten, meaning no chair in the bedroom or bathroom.
The apartment was fine and the view from the balcony was glorious The breakfast was extremely basic and not value for money
The value for money was excellent as this is a fully-equipped apartment with separate and generously-proportioned rooms.
Ease of access to town centre. Very comfortable room with large balcony and lake/mountain view. Very quiet being at the rear of the hotel. For us Brits - tea & coffee facilities in room was a bonus as not generally provided in European hotels The breakfast room was somewhat Cafeish - plastic tables and chairs - lacked ambience and breakfast offering were a little on the meagre side considering the room cost. Very expensive mini bar and no prices in room listed for that.
la grande cortesia dello staff la distanza dalla stazione in caso di bagaglio pesante
Check-in too early (6PM). We were late because of an accident on the highway. The Hotel called us and was incredibly unpolite.
The staff was friendly and helpful with questions on the area. There was no air conditioning in the room, but the fan they provided was sufficient.
Very Clean hotel, very pleasant and helpful staffs
The staff and the short distance from the city center and the motorway too. The building oldness.
Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake. Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.
Convenient location, friendly personnel, tea kettle in the room was a great advantage.
Warm welcome / cheerful staff / Breakfast at 12:00 for the nightclubbers ;-)
Location was great, easy to shopping and restaurants, boat launch, our balcony view was beautiful They did not having parking for us so we had to park in a city ramp and it cost us extra
Size of room assigned. Secure Garage. They accomodated several changes of date efficiently. Could do with a re-furbish of the bathroom, if cold am not sure central heating would be up to it. It is expensive as is Lugano.
Secure parking and location Heating was not working but they quickly supplied an electric oil radiator or change of room
Senational views combine with an ideal location to ensure an enjoyable stay.The balcony is a real bonus. The hotel is really rundown and really needs a serious renovation. The breakfast was very ordinary.
Lovely view of the lake, good service and clean room Price was abit steep
the design of the hotel was really elegant style and really cozy. Location is the biggest strength, easy to access to the city center and train station. Room is comfortable and big. Price is a little bit expensive for this standard hotel, breakfast has narrow selection.
excellent, personal service by the owner and hotel staff. bed and breakfast, personable feel, and unsurpassed location in the heart of Lugano. absence of good air conditioning in the summer.
we really liked the view from the balkony and it's position. we did't like the behaviour of the front desk
Excellent location, parking, kind staff and suitable furniture. It was pleasure for us to sty in it.