The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Real chocolate milk at the breakfast buffet
Beautiful decor, friendly staff, excellent location
Good matress. Excellent breakfast. Friendly staff. Close to station.
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Very helpful service. Parking servce good. Very central location.
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Location and staff made this a great stay even though it was short
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
all of these nothing
All. Especially was pleased kunya.
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
It is not a four star hotel. Three Star with a swimming pool.
The period interior, its a proper old 19th century hotel. helpful reception staff. surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.
Convenient way to the lake and city center Nothing
Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.
Clean bathroom and firm bed. Housekeeping came too early in the morning 8am and litlle warning before barging in.
Room style was dated.
good location Internet access was limited.. in the room...
You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it. The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.
It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed. I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.
Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic. The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
The spacious room & toilet. Honestly , all was Ok.
Great views over the lake. True to star rating.
Excellent views Hotel was split into two with the reception area on one side
very clean. no faults
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
The Hotel is located in very quiet place, facilities of the hotel is excellent, all staff are very friendly and kind.
everything was fine , the phone at the room wasnt working ! Staff is friendly but not helpful
Exceptional 5 star quality. Unrivalled location
Nice hotel, large Room, there is tow part of the hotel one is Luxury anther one in deferent location so. Clean, relax, But need new furniture Bathroom very old, old Ceramic Not clean (black between ceramic) they have to change it, You need car to transfer
Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service. It's well maintained but a bit outdated.
I liked everything, excellent hotel Everything was perfect, no complaints
service was good the hotel is situated at the top of a mountain. unfortunately most of the rooms are situated in an otherpart, down the backside of the mountain with no view at all. premises are very old.
Beautiful place, stunning view on the lake from the Hotel and the wineyards from the Residence. Large and very comfortable renovated room. Sauna was under repair.
Beautiful location, walking distance to the centre of Lugano. The Residence is separate from the actual hotel and therefore cheaper.
The view, interior design, and the restaurant. I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.
The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it. Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.
Beautiful hotel with goo views of Lake Lugano. he room was a little small for the money.
It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff. No
Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful. Very light colored carpet - showed dirt
Staff very kind and helpful. Well located in the park and not to fare from the towncenter.
It was beautiful, clean, and the staff was super helpful. The room was cold at night. Perhaps a heating system needs to be in place?
The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings. Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.
It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable. It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.
The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!
very close to train station, even it is uphill but not that bad. The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.
Sentralt - midt i Lugano by Air-condition.
Fin beliggenhet i byen - kort vei til bane/tog. Fleksibel betjening ved svært sen ankomst.
Sentral beliggenhet. Hyggelig betjening. Litt vanskelig tilgjengelig med bil. Noe vanskelig med av- og pålessing av bagasje.
The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake. Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.
Good selection of tourists sites which are readily accesible.
The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves. They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.
they upgrade me to a bigger room they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that
It rooms were very calm and quiet. The beds were comfortable. The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.
Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.
all well the rain!!
The staff were very pleasant and the hotel had very good facilities
Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.
The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful. We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.