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we really liked the view from the balkony and it's position. we did't like the behaviour of the front desk
Size of room assigned. Secure Garage. They accomodated several changes of date efficiently. Could do with a re-furbish of the bathroom, if cold am not sure central heating would be up to it. It is expensive as is Lugano.
the design of the hotel was really elegant style and really cozy. Location is the biggest strength, easy to access to the city center and train station. Room is comfortable and big. Price is a little bit expensive for this standard hotel, breakfast has narrow selection.
excellent, personal service by the owner and hotel staff. bed and breakfast, personable feel, and unsurpassed location in the heart of Lugano. absence of good air conditioning in the summer.
Secure parking and location Heating was not working but they quickly supplied an electric oil radiator or change of room
Excellent location, parking, kind staff and suitable furniture. It was pleasure for us to sty in it.
Location was great, easy to shopping and restaurants, boat launch, our balcony view was beautiful They did not having parking for us so we had to park in a city ramp and it cost us extra
Lovely view of the lake, good service and clean room Price was abit steep
Senational views combine with an ideal location to ensure an enjoyable stay.The balcony is a real bonus. The hotel is really rundown and really needs a serious renovation. The breakfast was very ordinary.
Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake. Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.
la grande cortesia dello staff la distanza dalla stazione in caso di bagaglio pesante
Very Clean hotel, very pleasant and helpful staffs
Check-in too early (6PM). We were late because of an accident on the highway. The Hotel called us and was incredibly unpolite.
Convenient location, friendly personnel, tea kettle in the room was a great advantage.
Ease of access to town centre. Very comfortable room with large balcony and lake/mountain view. Very quiet being at the rear of the hotel. For us Brits - tea & coffee facilities in room was a bonus as not generally provided in European hotels The breakfast room was somewhat Cafeish - plastic tables and chairs - lacked ambience and breakfast offering were a little on the meagre side considering the room cost. Very expensive mini bar and no prices in room listed for that.
The staff was friendly and helpful with questions on the area. There was no air conditioning in the room, but the fan they provided was sufficient.
The staff and the short distance from the city center and the motorway too. The building oldness.
Warm welcome / cheerful staff / Breakfast at 12:00 for the nightclubbers ;-)