Lapu-Lapu City Hoteller

Staffs were kind and some even funny but it was almost no wifi. Ok breakfast but so so restaurant. There was nothing around...

This hotel is excellent for a resort holiday. We had our own cottage with a lounge, bedroom and two bathrooms. The unit looked over the water and had a big verandah with an outside table and a hammock. The water in the sea was very warm and great for swimming. The staff were very friendly and helpful. It is too far from shops for shopping so we just decided to make the most of the resort facilities. The drawback of this is that we did not have much contact with the local Philippino communtiy. The Philippines is also a very poor country. When we did go for a walk outside the hotel we were constantly approached by people wanting to sell us something or asking for money. Although people were polite I don't think I would like to walk outside by myself at night.

relaxed atmosphere, friendly and helpful staff the time it took before our room safe was opened (it was broken a=and held our money and passports) - it took most of the day before the safe was drilled open which meant our room was occupied by staff for the entire time. No compensation was offered for the inconvenience

Free airport shuttle, comfortable beds, mini kitchen Lighting controls are quite confusing

staff are very good, efficient & very accomodating. the disco pub down the hotel; you can hear the loud noise during the night.

I love the airy feel of the hotel, the white and pastel interior colours, the beautifully designed furnitures, the outdoor terrace and the view down directly to the pools and beach. there's some sense of infinity. hotel staff need to learn to stop acting like 'slaves' and stop treating guests like we are disabled and cannot carry a single tea cup or adjust the air cooler on our own. its over the top customer service that it kind of defeats the real purpose. it is already annoying. as well as a simple smile would be good enough than greeting guests good morning or good evening the whole time, like every 1-2 meters someone is greeting me. too much. keep it real, we are all equals. also, the hotel needs to stack brochures of side trip tours i.e. island hopping, diving, boating, etc., on the front desk so guests can easily choose which tour company to go with. make it transparent with the end goal of assisting your guests in fully enjoying their stay