No cleaning at all during our 8 days stay. We had to search for the staff to get toilet paper. There is no staff available before 10am and after 8pm. Telephone in the room did not work. Night noise of some engine working downstairs. In front of the building some open air game club generates lots of noise. For the price we paid I expected much better service. / Pokój ani łazienka nie były sprzątane ani razu podczas ośmiowego pobytu. Musieliśmy szukać obsługi, żeby dostać dodatkową rolkę papieru toaletowego. W hotelu nie ma nikogo z obsługi od godz. 20:00 do 10:00. Telefon w pokoju nie działał. W nocy roznosił się hałas silnika jakiegoś urządzenia. Za tą cenę spodziewaliśmy się dużo lepszego serwisu.
Perfect location, just on the main street Krupowki
Good and acceptable room. great location. Availability of front desk.
The location is perfect if you would like to see the market street and evening activities. Finding the hotel and the way how to come there by car is tricky.
Very good location, very good staff.
We were greeted by a very sweet young woman who immediately took us to our room, i.e., without showing passports or filling in a form. She was also in the dining room at breakfast. Noticing the espresso machine, we asked her whether it would be possible to have a cappuccino rather than the pre-prepared coffee; she obliged with a smile and the cappuccino was excellent...and at no extra charge. The guest house is quiet and conveniently located both for Krupowki Street and the National Forest. As seems to be the norm for guest houses, there was no elevator nor soap and shampoo in the room.
The location of the villa is reasonably good: it is about 10-15 mins walk to Krupowki, the main, pedestrianised street of Zakopane and 5 mins walk to a local bus stop, which connects to both Kuzinice cable car station and the main bus/coach and train stations, as well as other local destinations. The service at this hotel/guest house was friendly. Breakfast (included) was generous (fresh local food) and there was an option to buy "home made" dinners - an option for those not keen to go out. Rooms were clean and warm. Most twin (vs double) rooms are located on the second floor, which is in the attic section of this purpose built guest house, hence they are very small (beds are also relatively small), No soap was provided in the rooms (although could be purchased from a nearby supermarket).
In a good position in Zakopane handy for access to the mountains and only a short distance from the main facilities. We had to ask for a towel change and no one cleaned the room even though we were there for six nights.
staff was very nice and helpfull .room was very clean and hotel was only around the corner of the main street :) at the time of my stay there was some biulding work near by but they were late starters so wasnt to bad
Great Hotel, friendly staff However they dont speak english.
Rooms were clean and warm with very comfortable beds. Breakfast was very nice and plentiful. Staff were friendly and helpful. The bar in the hotel was not open during our stay and there was no wireless internet access in the rooms.
Flott bygning. Flott parkeringsområde. Gratis minibar(alkoholfrie varer). Enkelte av personalet virket lite kundevennlige. Trådløst internett var veldig tregt og falt ofte ut. Lyspærer på rommet virket ikke. Tv virket ikke. Vannet fra dusjen sprutet utover hele badet pga. manglende beskyttelse. Brødet til frokost var gammelt/seigt. Brukte tallerkner fra andre rom ble plassert ved inngangsdøra til vårt rom og ble stående der i mange timer. Vannet i bassenget kunne gjerne ha vært et par grader varmere.
Hyggelig betjening og bra hotell
Flott hotell med sentral beliggenhet, spa-fasiliteter og serviceinnstilt personale. Stille og rolig. Passer best for voksne eller par. Kort vei til handlegata og utelivet.
Nydelige rom i et vakkert, gammelt, ærverdig hus. Flott spa-avdeling. Kort vei til hovedgata i Zakopane. Ingen klager - alt var helt topp!
beliggenheten Likte ikke dusjen.Den var plassert helt feil og hver gang en dusjet ble det vann ut over hele gulvet. Skulle vært dusjkabinett
It is nice hotel and quite comfortable. Nice restaurant, good sizre rooms and courteous service. Breakfasts could offer little bit more.
the comfort of the hotel,its location, the views, the fish tank
Very helpful staff, great pool and changing area, great prices, very nice food, easy parking, nothing too much trouble. No wheelchair access to front entrance, only steps and problems connecting to wireless internet.
wonderfull and helpfull staff,very clean room and faccilities,great breakfasts and good evening dinning,goood location and parking lack of CNN or BBC english TV
The recreation facilities were excellent, very comfortable and spacious room. Nice breakfast buffet. Chicken wasn't cooked properly when we went for a meal in the restaurant, but they didn't charge us so it was ok. We couldn't order desert after our meal as it was 5 mins after 10 o clock and they said the kitchen was closed.
The food in the hotel resturant was very good, with an extensive menu. The Spa and pool facilities are impressive. In the evenings, the resturant was a little cold, so to be comfortable we often took meals in the sitting area adjacent to the bar, by the fire place (nice).
This hotel is fantastic in every way. Definitely worth a little splurge.
Excellent facilities, great location, helpful staff, excellent breakfast. n/a
Booking.com didn't forward my reservation details to the hotel, so I didn't have a room when I arrived, but thankfully the staff were very helpful & found us a very nice room - then made it up to us with a few little 'rewards'. The hotel was one of the best I've stayed in without a doubt. Elegant, comfortable & clean. The buffet breakfast was the best I've had. The only downside was that we didn't have enough time to utilise the spa facilities. Overall, an unbelievable experience!
locations, friendly stuff grate food realistic pricing n/a
extremely friendly hotel within easy walk of town centre and cable car to the mountains. a lot of children during christmas period. great for families. for romantic weekend, not as perfect.
There is a good swimming pool. Cleanliness of children play room was poor.
Good breakfast, swimming pool, Jacuzzi and 3 saunas. Nice café next to the lobby. The air in the room was very dry making night a bit difficult.
Beautiful historic building with all the bells and whistles; spa and pool, beautiful bar with an attentive bartender, multiple cozy sitting rooms and a grand terrace. The breakfast spread was fabulous. The location a few short steps from the bus station and a quick walk to the Main Street. We loved our stay for our honeymoon and would come back here in a heartbeat.
the staff were very helpful and went to a lot of trouble to change our toom when we asked for it. the spa was excellent - very comfortable and lots of facilities. the rooms are large and comfortable. a very elegant hotel. traffic noise in a lot of the rooms as they face the road but that is a problme with the location.
It was like home form home ..the staff were friendly and helpful ...you could have tea and codffee free all day long.
Good breakfast and the lounge was good because it had a piano and tv. Hot Eggs for breakfast would have been nice. Gin Bottles under the bed was poor.
The hotel has very good location. Staff was very helpful. Delicious breakfast!
Breakfast was great. Too far away from the train station by walk.
A friendly atmosphere, beautiful old house, good breakfast, tolerance of dogs, quiet position near restaurants.
Very convenient for main shopping area and within easy reach of walking opportuities.We also liked the bulding The hotel was furter from the rail/bus station than advertised. It is about 3km.
Good location, quiet but convenient to walk into main street (5 mins) Old style villa but decor tired but you could imagine how luxurious it was in tttimes past. Free parking a big bonus. Room decor tired. Our loo seat was in need of replacement, plastic and badly scratched.
The hotel is located a few minutes walk from the main street in Zakopane. A good selection of items on the breakfast buffet. Free tea and coffee available all day and evenings. Bedrooms are quite small
Near center, parking on site, Good Breakfest. Small Rooms, Rooms were not furnishet at high class. One room was smelly at first night. At first the reception did not find our order and told us to pay full standard rate (we payed site rate only after we showed them our reservation from the site)
There was an extensive breakfast included in the price and it was quite close to krupowki street The lady at reception when we checked in was extremely rude, even though I spoke to her in Polish and we had no problem communicating. I booked a room for three, but the third bed was not made, and the sheets on the other bed was dirty (they did change the sheet after I complained) The beds were very worn down and the bedding was old and stained. The bathroom was dirty.
Breakfast room was delightful and buffet very good. Everything was new and spiffy and rooms were quiet. It was a little hard to find -- address was on the main street, door was just off the main street. Also quite alot of stairs and no lift. Not a deal breaker for us, but might be for some.
Friendly staff and good location on the main street of Krupowki in Zakopane and good value for money.
Excellent location at the end of the main street. Our room was very spacious with a lovely large bathroom. Clean and comfortable with free wifi and a free safe. No noise despite the location. Excellent hotel. Basic breakfast was ok but no toaster was a disappointment.
Super Location at main Zakopane street! To find hotel, cause Krupowki is closed for cars and there is no traffic indicator to find it. And of course small parking
Very clean hotel, very good breakfast, within walking distance to everything I wanted to see Some building work was carried out at the time outside (front facade covered) made hotel a bit difficult to find and a bit noisy from 7am. But was offered 5% discount
Very clean apartment. Was adequate for our two night stay, location was good near to amenities and short walk from town. We shared with a friend, it was not very nice to have somebody come through your bedroom to use the bathroom. Apartments were cramped with little room on the balcony. The kitchen area was almost non existent so even if you wanted to eat in- there really were no proper facilities. The lady in charge was very friendly but did not speak english; this was a problem.
advertized view in to the mountins is far away from reality - at least from our room. Dificult to find reception, i had to look for hotel workers, even to give a ring to get down somebody to the reception...
Our host at the hotel was charming and helpful, the room very spacious, comfortable very clean with great views of the mountains. The very large and spotlessly clean separate bathroom was a very pleasent surprise. The quality and quantity of the morning breakfast was again excellent. The dining room is just a little too small, giving a cramped feeling.
Reasonable price. Good location. Nice view to the mountains. Clean rooms. Kitchenette.
Great hotel room clean and a pleasure to stay there None
Location, view on the mountains, clean comfort and excellent room, great value for money.
I really can't fault the apartments. They were very clean, modern and comfortable. We had a good size balcony with great views of the Tatra mountains and enough space for the 4 of us and all just a short walk from the Szymaszkowa ski lift. The town is around 15 minutes walk but we chose this hotel to be near to the slope so this wasn’t a problem for us.
apartments were spacious comfortable and quiet. sauna was good and we didnt have an issue with this as it was accessible all of the time. Bit out of the way although still only 15mins walk from town, some of this was uphill!
The apartments are ample, with wonderful view to Tatra mountains. The bathroom is spacious with all new facilities. Beds are comfortable. The staff is nice and welcoming, with little English skills. Ski resort Szymoszkowa and the city centre is within walking distance. One of the electrical sockets was dangerously pulled out of the wall.
The views from the apartment are stunning. The apartment is about 10 minutes walk from the town centre.
Excellent service, place for car, good breakfast
excellent location, comfortable room, garage. very poor breakfast, swimming pool with cold water running from 16 to 21, closed bar
Very cheap in summer season, but the facility is really good. Breakfast is also good and all crews are very kind. .
The rooms are spacious adn we layed out, with an excelent bathroom. I loved he swimming pool and sauna. The breakfast was very good, but it would be a good idea to introduce a bit more variety.
A very comfortable and clean hotel, large rooms with kitchenette, courteous and efficient service, private parking, pleasant breakfast, very close to the cable car, 3 minuets drive to the town's center. Rooms are not cleaned daily.
Friendly and cheerful staff. They did not have tourist information such as local maps, local event schedules and town issued guide books.
We loved the views from our balcony at the south side of the hotel. The balcony and the room itself was spacious, fresh and comfortable. Staff were very plesant. The buffet breakfast was uninspired. The breakfast room is awful. Why has it been sited in a stuffy underground hall when the hotel has such wonderful ground floor possibilities???!!!
Excellent quality-price ratio. Nice swimming-pool and saunas, the breakfast was pretty good and our room wasn´t a room, it was an appartament, almost 60m2 : )
The quite big room was even equipped with a microwave oven, fridge, corkscrew, plates and cutlery (although no glasses for wine). The bed and quilt was very good (pillows might be better). Very convenient underground parking. Perfect location for trips into mountains while only 10 minutes walking to the town center. The hotel feels brand new, clean and has amazing quality-to-price ratio. The room design lacks style. The same for almost all of the hotel employees we met. In the room there are no bathroom amenities (not even a soap, not to mention a shampoo or a Kleenex). There is no tea, coffee and sugar even though there is quite a big kettle. In the bathroom there is only a shower (no bath), which made an intimate hygiene quite complicated. The weakest part of the hotel's offer is a breakfast. It is served only from 8 to 10 and when you come at 9:30 almost nothing is left to eat. Juices are undrinkable, There is no still nor sparkling water. Luckily scramble eggs, ham and bread are quite tasty. The pool is closed too early (at 21 - just when we came back from trips - so we never made it).
A comfortable and good value hotel with very helpful staff, in an excellent part of Zakopane that is close to good walks.
The hotel is conveniently located to the slopes and the centre of Zakopane. All staff were very friendly and helpful.
The friendly welcome at reception and hotel facilitirs especially the sauna after walking the mountains .The Resturant at Czarci Jar was excellent value and great food and music
Very close to the old city center and the new town also easily accessible. The staff were very helpful and friendly. They made bookings for us, from the brief town tour to taxi service -- even at 4:30 AM!! And we were able to pay for these things with our room charge. A bit of a walk to the castle, but within easy reach. Charming building; excellent rooms. Highly recommended - though we are not the typical American tourists. Really, no. The room sare air conditioned and it struggled to keep up, but it also was very warm those days - and it still was comfortable..
Personnel were very helpful and nothing was too much trouble. The buffet breakfast was lovely. The indoor pool was a welcome treat at the end of a long day hiking in the mountains. Having stayed for 9-nights I thought we would at least have had the sheets changed once but we didn't. The bed was not made each day.