Soaking in the public Jakuzi My room is next to the staff lift & above the PUB. No sound proof. It is very noise. The PUB music very loud play till 1 am despite I made a complaint. Not considerate at all.We could not sleep well during the stay.
The hotel is quite near to the kuantan town. Best of all, the beach is just 200m away. Lack of variety for breakfast.
Staff were friendly and helpful. Room is clean and comfortable. The beach is nice too.
Swiming pool and beach side. The fees for breakfast, lunch and dinner is too expensive.
The short distance walk to the beach and the depth of the pool is ideal for the children. It is nice to see a lot of greenery but if they are blocking the nice view of the sea. I think it is a pity. I paid for the sea or pool view room but when I checked in, I was disappointed with the blockage of the trees. I was on the first floor and I understood the hotel is fully booked for the long weekend.
The environment and the place.... it is really peace and harmony. The food is so good like in heaven.
the hotel ambiance, convenience with local seafood restaurant and city Food especially the chicken rice, the rice not cook well and the Nasi Goreng Kampung is to much of water, very soft and like porridge. might be need some improvement on that
I like the overall of the room. Although the toilet wasnt that superb but is bearable. The distance to town was okay too. I think the breakfast need more varieties especially weekend. During my 3 day stay, they serve the same breakfast.
Mosquito in the room, no separate water host for toilet.
Clean A/C very weak Horrible customer service. Rude front desk lady (with braces). Asked her about the way of the elevator, but she showed the wrong direction (towards restaurant???) Makes me think she did it on purpose!!!painful when u have a lot of luggage! Took a while b4 they confirmed my online reservation! They haven't even apologized for the wait!!!her boss (Chinese), was careless about the situation! Not Muslim family friendly! Will not recommend! Do yourself a favor: give your money to someone who makes you feel welcome! Overall trip experience: Malaysia is not good destination for Muslim family tourists!
We went there during the weekend of Kuantan 160km Century Ride and we needed a late check out and they gave us free of charge for it. definitely will come back and promote it to other cyclists if policy still the same next year.. The registration check-in is painfully slow.. hopefully can speed it up for customers' convenience. During the weekend we stayed there, we were told the hotel was fully booked and disappointingly only 2 lifts were working (while there were 4 lifts total).
cheap, money's worth. I guess i should not complain about the buffet breakfast since the rate was low. Buffet was nothing to shout about. They also forgot to put in new towels. However, called up and the housekeeping came within twenty minutes or so to give new towels.
Nothing much 1. Manners of staff during checking in 2. Basement car park closed before 11pm 3. Room settings are old 4. Limited choice of food in the breakfast buffet
The complete hotel's water-heater was down for already few days for whatever reason. It wasn't informed upon my check-in. Very frustrated.
Central to the bus station and business districts & shopping mall The multi-storey carpark is dimly lit and wet with many spots have water leaking from upper floors
front office staff is not friendly
The restaurant was ok. Hotel looks run down on the inside; bathroom leaking, carpet dirty, air-cond not cool enough, cupboard broken.
Convenient parking, walking distance to shopping mall, Upon booking rooms over the internet,the hotel did not specify or mentioned bed preferences of the room to customers.Problem happens during check-in due to unmentioned bed preferences.Many customers feels unsatisfied with this.kindly take action regarding this problem, thank you.
Proximity to shopping centre, food outlet and parking convenience. I could not get the non-smoking room as requested earlier. The magnetic door key was not easy to use.
room is in a run down state
I like the convenient shopping malls, and the food at Swan Restaurant was very good, and prices reasonable. Going up the carpark ramp is very narrow. For an inexperienced driver, the car will get scratches.