Excellent from the valet parking, front desk personnel (who remembered our name), wait staff and all others. Location was ideal and could walk to most everything.
More than the hotel, Jacksonville downtown was very disappointing. Felt that it was not worth the cost of hotel to stay in down town. Hotel facility was okay but also was not worth the price I paid for.
Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
Bed was very comfortable, and room was clean. Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
Ease of proximity to concert events; Like being in the building with a major restaurant which is always first-class...Ruth Chris... Suggest you consider a shuttle bus (perhaps WITH a small pay rate) both "to and from" major concerts which happen quite often. That would be a perk for your hotel, and it it were a "reservation only" situation, then that would be fine...That would top having to hail a cab or other options which can be kind of stressful. Pass this idea on to their management please! Cal Duke St. Simons Island, Ga. 31522
Parking was chaos. And they make you pay to park at the hotel. Also no hot water in the morning
The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
All the staff were very friendly, welcoming, attentive and accommodating. I love the warm cookies at the front desk, along with hot chocolate. Breakfasts were great, one of the best I've had. Very convenient. Room was clean and comfortable bedding, with a microwave and fridge. Great location, easy to find, within walking distance to my conference, and centrally located, close to the Landing. Definitely would stay here again. I would recommend this hotel.
I did not like the use of throw away dishes. First it is bad for the environment and second it is not nice to eat from it.
Location was great as right around the corner from fun!
Nothing There was a suspicious looking man outside and a car was getting towed when I was checking in. That was already making me feel uncomfortable. The hallways were dark and my room was all the way at the end of the hallway which made me feel trapped. The elevator was old and rickety and very small. The room was smelly. The kitchen area looked dreadful. I did not feel safe so I immediately checked out 10 mins after I checked in. My reservations were prepaid for a three night stay and non refundable. I didn't care. I would never recommend this hotel to any unaccompanied woman.