Jacksonville Hoteller i Arlington

I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.

Poor greeting upon entry. Was given a filthy room. Went back down for new room. Same thing. Another filthy room. 'X' came up to let me into the second room ('X' is really the staff person's name) and it was almost as bad as the first. 'X' told me to wait and someone would be back up. Wel, after standing up eating my dinner and waiting a total of 15 minutes I went back down stairs and left the hotel. The hotel still billed me even though after speaking with 'X' he said he couldn't waive the charges, but I got the fact the manager could and 'X' said they'd have charges removed. They didn't. American Express is working to fix a four night billed stayed from this miserable thing called a hotel. I didn't want to spend another minute there. I didn't like anything at all.

--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room

Location was great and passes to gym were great also Bed and shower were dirty ... Not up to pair and definitely not how it displayed online. Would not suggest hotel to anyone nor come back

Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.

Unprofessional staff

The staff was super friendly and helpful. I got the sense that the hotel was going to be shut down soon. Lots of repairs need to be made. None of the vending machines were full or working and the rooms needed serious upgrading. Our room had a slashed carpet and no lamp beside the bed.

It where close to my sister house. Everything, The Front Desk Clerk was very unprofessional. I book 3 room under 3 different names and he charged 2 rooms under the same credit card and refuses to correct the problems. Rooms carpet were filthy, bath rub had stains.

Great staff and service from them.