The Modern Honolulu

The most part of people working there are kind.

It is not a 5-star hotel (maybe 3-star would be more fair). Rooms poor and with zero maintenance, damaged by the passage of time and with a very poor cleaning. Services bad. The room cleaning team works poorly and is pretty rude. The chairs and table in the balcony were full of rust, the carpet on the floor inside the room was filthy. A lot of items listed in description are not present in the room. Then, a ”fun fact”. There is a coffee machine in the room. We had just 3 coffee capsules (1 normal, 2 deca), and 2 paper cups. They never refilled. Why? Because they SELL both capsules and cups at the shop at the first floor. I’ve never seen something like that in a 5-star hotel. It’s so disappointing and frankly unacceptable. Final ”fun fact”: we were supposed to get a Ocean view room (we paid for that!), whereas we got just a ”partial ocean view”. The price could be ok for a 5-star, but compared to everything, it is completely unfair. Never again.

Convenience of location. Staff in the lounge area by the pool was superior!

the rooms are "beat up" and the bathroom was not clean, especially the shower.

Super friendly staff at check in and very help staff at concierge desk

The plantation shutters between the bathroom and sleeping area are a design flaw as they let in light and noise which when someone goes to the bathroom in the middle of the night which wakes everyone else in the room up.

False advertising. The bathroom and room looked nothing like the photos. Stains everywhere, scratches everywhere. Old and worn down hotel with a gross bathroom. I can’t believe this hotel is allowed to operate like this. Felt like a shady motel.

Everything. The guest experience rep was not helpful in helping us. The room was gross. The time-share reps on site were annoying. Such a huge regret. Did not have a single king bed room avail for us on our anniversary. Just a double bed, so tiny.

location Was the only thing great. The mattress felt like a box spring no cleaning services they do not restock your items parking fee is expensive and you pay resort fees without the feel of a resort horrible stay hotel was under renovation as well

1. Cleaning service is not provided they only will make your bed although when you check in they tell you on day three they will clean. They do not and stated that they will not do it 2. You are only provided one initial bottle of water your room doesn