very comfortable yet stylish. welcoming shell lei warmed my heart at the check in. simple but well designed kitchen made me want to stay longer and enjoy cooking. the pancakes i ordered for a breakfast at the cafe at the lobby was pretty salty. i was not familiar with pancakes being salty...
Staff was very professional and catered to every need View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
The pool is really nice! The rooms were luxurious and the staff were very helpful. It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.
The style of the hotel was very chic and contemporary. Nice quality and style. The staff are very friendly but need more training. The service was clumsy - not 5 star quality. I was told that this was Honolulu and to drink tap water when I asked about bottled water for our room. I had to keep asking for bottled water, which is complimentary, but forgotten in our room more than twice. My other requests (bath products, champagne in room on arrival) were not carried out accurately. They didn't refill the bath products and when they did the turn down service, they removed the dirty bath mat but did not replace it. We often stay at the Mandarin in Tokyo where the service is simply perfect. Lots of kids in the pool which I didn't expect but at least all of the parents were extremely attentive and polite to us.
The hotel was extraoridnarily clean and you hardly ever saw the staff; but should you need someone of something they were there very quickly to assist the concierge was perfection and the bell captains were super helpful...This hotel made our honeymoon fabulous everything was perfect
Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us. Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
The staff was wonderful and the Mai Tai bar was a great place to sit and watch the sun go down. Rooms were very comfortable This place is expensive, it really helps to be in the mindset that you aren't bargain hunting when you stay here. If you are here in peak season and want to take advantage of beach chair or umbrella rentals you may want to book them before you are onsite.
The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location. Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Really good rooms and service. The gym was not good!
Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids. AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
on the beach They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us. This space intentionally left blank. :-)
The beach the ambiance Everything else
Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices. Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
Historic, iconic hotel, still the best Nothing
Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor. Pool attendant was rather rude.
Excellent location for beach access, shopping and dining.
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
Breakfast buffet is a little poor considering its cost $30 per person
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment. The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
Nice and clean modern bathroom Beds were just awful and uncomfortable... Spa was not a high value experience
I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
The bathroom had a bidet! Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
Everything That we had to leave so soon haha
It has pretty nice view and close to beach. I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time. I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
THE BEACH ACCESS, FAMILY FRIENDLY, AND LOCATION. THIS WAS ONE OF THE VACATIONS OUR FAMILY HAS HAD.
Excellent stay overall.
Being charged resort fees at the hotel when I was told in my reservation / confirmation email there were none.
The beach and the warm ocean breezes The service was excellent. Traffic and congestion in Honolulu.
Valet service, Maint, check-in was great. Didnt like the room too much...had cityview...but not city just a wall ..also was on 3rd floor.
Nice views and great location in Waikiki. Not much going on at night or at the pool. Not even music at the pool.
The room was very nice and the comfortable. We ate at the Kani Ka Pila Grill 2 evenings and for 1 breakfast. Everything we ate was very good and the service was good. The Mai Tais were awesome. Be sure to go for Happy Hour, great food and drink prices with live entertainment. There is more live entertainment in the evenings.We heard 3 different groups and all were excellent. We were disappointed in the Shore Bird Restaurant. The mai tais were so good at the grill that we ordered them here and were very disappointed. We regretted ordering the buffet. It was okay but not for what we paid (even considering island prices. Can only hope ordering off the menu would be better. It is very difficult to walk in the water in front of the hotel, water shoes are highly recommended. we later learned that just down the beach it was a sandy bottom. Wish someone had shared that with us,
Key location to other touristy areas Way too much emphasis on Timeshare resort purchase!
Located right on the beach with plenty of activities avail. Much more secluded and private compared to downtown. I think this location is more upscale compared to the other Outrigger Beach. We did have a great view of the pool and could leave the door open for the lani then listen to the nightly entertainment. Everything to eat and shop is in walking distance. They were very welcoming upon arrival with a cool towel and a mango drink. The staff is very accomodating and friendly. This is for sure my go-to place in Waikiki. The only think I could say.... Would be the servers poolside. I gave him my money and it took about 15/20 mins before he came back with my drink.... I ended up going to the bar myself the rest of my stay and the bartenders were excellent, friendly, quick, and much better.
Location, restaurants, room, pool, hot tubs Price
Even though it was only 1 night. It was amazing! I've stayed at the Sheraton Waikiki before and each time it just keeps getting better and better.
The line to check in/out was very long.
Great last minute stay here! I was really bummed that on the day we checked out, we couldn't use the pool at all. Didn't get to spend a lot of time there, because check in the day before was not until 3pm.
Adults only Pool. Beautiful room. Great Bar service at pool. drunk lady from Chicago in Pool.
View, location, pools, spa options
Overall very gd!! Infinity pool was perfect! Our room card was not working eventhougn we have not rven checked out. So we wasted our time wating security and got new card etc..
We stayed in an ocean view room. The view from our room and the pool was lovely. Great room service. Soft linen. Nice tv. Room is just ok for the price. Infinity pool for adults only. Internet connectivity in and out.
- Interior design and grounds right on the beach - Adults-only pool - Friendly, professional service - Great hotel entrance - High speed elevators - Rooms were clean and good, but not luxurious - Resort charge of $31/day seemed steep for wi-fi usage - Breakfast buffet of $28/person was overpriced for the quality
The adults only infinity pool. Amazing!!!! 10/10 The location 10/10 This is my second time staying here after visiting 2 years ago with a friend. The most trip with my fiancè. The price seems expansive however I can assure you it's definitely worth it. The pool and location best in Waikiki. We had a standard city view room. And the room was a decent size with all standard features. The location and adults only pool, make this the best hotel I've stayed at. They also have a great kids pool if traveling with a family, with slides. Loved everything.
The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki. Nothing.
The location and retention of the old architectural features in the lobby. The rooms were average at best for a Westin. Everything was a bit dated.
Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
Great location with great views. iPad in the the room was a cool touch Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
Location was amazing. Staff were very friendly! Pool is not the nicest.
Pretty much Everything! Pool and beach seating was very limited
I loved it all. Room was comfortable. Great location. Beautiful hotel.
The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
Smack dab on the beach in the best part if Waikiki. Staff was super friendly. Pillows were the best. Pool area too small.. Difficult to get a chair. Piol, hot tub closed too early. Bar so crowded difficult to get a place to sit.
Location, cleanliness,amenities,value No dislikes
Comfortable, clean, and excellent location. Hotel restaurants are good and have a great view of Waikiki beach. The gym is almost nonexistent.
Excellent location. Nice that there is an available laundry available. Decent size rooms. Friendly staff. Not crazy about Duke's. Mediocre food and service. Pool area is on the small side.
Centrally located hotel with a very popular restaurant/bar located on the ground level. This is a very busy hotel that lacks a "real" lobby. Some people might not even notice this, but it may the stay feel odd, sort of unofficial since the only time we interacted with any staff was when we checked in.
Great location on the beach. Some of the staff tried but didn't know basic things. Elevators have a strange call system and are very slow and crowded.
The staff was amazing!!! Everyone was willing to go the extra mile to help out. The location is amazing and in the heart of Waikiki! Wifi Connectivity is limited to 3 devices and customer support cannot change this. The lack of a full bath tub was disappointing.
When we first pulled into the valet, I reached for my bag out of the back of the vehicle and was told, "Please let me get that. You shouldn't have to lift a finger here at the Trump." That sense of service and attention to detail defined every aspect of our stay. The facilities and service were top notch.
Staff is super friendly. Suites are roomy and having separate living room is convenient when partner wants to rest. Market street shopping and numerous restaurants are right out the door of hotel. Beach and other resorts are across the street. We have stayed here six times and will return again.
Its location was excellent - easy walking distance to key city attractions
Courtesy room to be used after you check out (30 minutes on a first come first serve basis). Large and comfortable room. Service from Staff was outstanding. Daily parking fee, breakfast was just OK. Slow and small elevators.
The hotel is at the middle of Waikiki. It's not right by the beach front but less than 5 mins walk. The hotel is very clean. The bed and pillows is clean. Kamaina free parking Slow internet connection
Proximity to beach and shopping Request for a delux ocean view prime room with king size bed was not handled well. Room with king size bed was not available on arrival even though room was booked in February 2010.
Service was great and staff very friendly and helpful. Not beachfront and the room I was in was a little bit in need of an update.
Close to beach - staff tried to be helpful. Location fine for shops. The loading bay for neighbouring hotel was next door resulting in lorries parking and unloading throughout the night. Very noisy indeed.
Ocean view + staff awkward bathroom too ight
Friendly staff and close to the beach.
Nice room, nice hotel. Cocktails in lobby in the late afternoon. We were told at reception that they had stopped including free parking, even though our reservation paper said our price included free parking. It was resolved in our favor then and there.
Good location, comfortable bed, very good location easy access to the beach and lots shops and restaurants around. The hotel staffs are friendly and helpful. The water of the shower is a little bit small, but is ok.
Staff went above and beyond to make sure our stay was enjoyable!
The staff were very helpful. We had our room upgrade due to availability indeed. The location is perfect either to go to the beach or shopping. The lobby and the pc rooms were very cold. The difference to the outside was unpleasant.
it is convenient as it s close to the beach and the shoppings and the restaurants/ food court. The hotel is clean and nice/ comfy. THe staff is attentive and show that they care. Good words about William who works at the conceirge who was really helpful and was willing to help us in many ways. I really appreciated his help. really good that they offer free internet use. the toilet is too small and abit squashy.
Staff couldn't be more friendly or helpful. Very accommodating. 1/2 block from Beachwalk Room smelled musty, other guests smoked in their nonsmoking rooms.
The rooms are well appointed for Hawaii, location is fantastic and close to everything you need in Waikiki. Construction noise was a pain. They start work from 7am so couldn't sleep in. The wait for the lifts was also slow but not too bad if your willing to have a chat with some of the other guests.
The location was great! Right in the middle of the shopping area. We didn't like how one of the staff was very rude to us. I felt I was bugging her with my questions. Our room key didn't work and I asked for a new one and she rolled her eyes at me.
Location & value. Parking in Waikiki was expensive.
I loved this hotel. It is very clean, very professional, they give a lot of attention to the small details. Housekeeping does an excellent job as well as the front desk people. I did not want it to leave. I will stay there in my future trips Everything was perfect
I enjoyed 2 nights here and then looked for a bit more savings. I actually went to 3 other hotels in the 100-150 range and looked at their rooms. Nasty. Old, outdated, musty, mildewed... the Shoreline Waikiki is not fancy, but it sure is clean and smart. So I went back and rented another room for 3 more nights. Rooms are small. Rooms were clean! First room, on 6th floor, was a tad shinier and newer than second room I rented on 5th floor. I suppose it had seen less traffic. Hotel staff was friendly, there's coffee and iced tea downstairs, there's a simple but clean and effective pool on the roof. All the design/remodel choices are one smart notch above budget. Hotel is a few feet off of Kuhio, in the midst of the Waikiki tourist district. Beach is a 5 minute walk. No complaints at all. Heartily recommended. Hotel taxes in Waikiki are high, so a $119 room bills out at just under $135.
The only thing I like is the location and have to say : you pay for what you get. Serious construction going on with their lower level restaurant, best to stay out of lower floor. I stay at 5th and still can hear the noise, start as early as 8am in the morning. Better to check and make sure they construction is finish before you make your decision, or demand upper floor room. The house keeping was horrible, 3 straight days without reloading the shampoo and facial towers... no washing cups, no wiping the table.. overall house keeping quality is poor.
Staff was nice, facilities were mostly clean, and you can't beat the price The floor was dirty, the room was small, the chair was rusty.
location close to everything ........ honestly I don't have anything negative to say. I would stay there again.
Location Bed was really small
Good location with easy access to waikiki beach. Has a Food Pantry supermarket next door. Has ethnic restaurants close buy like a very popular Udon place. Having a small balcony was nice. Gold/Platinum breakfast benefit included either a basic buffet with omelets and the like, or you could use it for a specific number of drinks with fruit or a breakfast sandwich at the market in the lobby. The buffets had good OJ and Pineapple Juice. Hotel has free coffee/tea and flavored water in the lobby at breakfast or during checkin time. Checkin agent didn't recognize status and would have not given us our breakfast vouchers if i had not asked, that also promoted the offer of two free waters based on our status (gold). Breakfast was the same both days. Also a bit surprised that the only asian influence to breakfast was plain white rice. I would have thought that there would be some other asian influence to the buffet.
i loved the overall hotel, stay was amazing , super clean , staff were really nice. parking!!! 35$ for valet parking each day you stay?? crazy!!!! def try and do street parking !!!
This was in a great location. Everything was new and clean. I enjoyed my stay. Would use this place again.
The activities desk. Spoke with one gentleman who was unable to arrange car reservations or recommend alternate modes of transportation and tried to get me to sit through a 90-min timeshare spiel, then waited a 1/2hr to speak to the Expedia lady, only to find out there weren't compact cars available to rent. Walked over to front desk & discussed options to get to Kailua beach. Front desk guys were super nice & gave great recommendations that made my trip great.