When we have checked in at the hotel upon our arrival, the check in representative walked us in our room. While he was walking in front of us, he was picking up his nose which took at least 1 minute, and he than throw what he find inside his nose. Nose picking is a accepted behaviour and a veey dirty habit of Vietnamese people ..however it is not exapted at the majority by the world and it is discusting and gross. Especially in the service business where foregin guests are hosted it is just unacceptable unspeakable do and ruins everything....
Lovely hotel and located right on beautiful Cua Dai beach. The gardens and the design of our room was gorgeous. fantastic swimming pool and plenty of sun lounges! Unfortunately the bed was way too hard for our liking and even though the ensuite bathroom was beautiful, the shower recess was grubby and in need of a good scrub. Also, the buffet breakfast was very sub-standard. Warm fruit juice and stale cereals.
The architectural design of the hotel is spacious, airy and light and gave a feeling of high end luxury and of being in a lovely resort, it also had an asian design feel which suited the environment. The amenities such as the pool were lovely and we did the cooking class which was also very good. We had been travelling for several weeks and it was great to arrive to such a luxurious hotel - the bathroom was particularly large and very nice to use. Everything was great, only one comment and that is that the mattress could have been a little softer - we found all of the hotels in Vietnam had very hard matresses - maybe offering an option/choice of firm or softer mattress would be a nice added extra luxury.
The resort was one of the best I have ever been in. Location, staff, amenities and the pool and the food! Just marvelous
good service. kind people water in minibar too expensive.
Perfect sea view, friendly personell, very clean beach, free shutle bus to Hoian city/
Excellent location on the beach, but still close to Hoi An. Good facilities and very pleasant staff. Good, clean room. Free WiFi also a positive. Pricing for most aspects was on the high end for Vietnam, but felt resonable for the standard of service. Exceptions was prices charged for laundry which were felt to be overly excessive and only tend to create business for all the little laundry places down the road. If you are a business person with a shirt or two to be laundered, it's not too bad, but when you are on holiday with lots of laundry to be done, it gets ridiculous.
The staff was very attentive with good English skills, very comfortable and relaxing stay. The bathroom slats allow the person inside and the person outside to see each other, I would have perferred a closed off bathing area.
. Your staff,the gardens the pool we enjoyed the resort and will come again breakfast v good selection dinner menu was disappoiting, only had dinner once at hotel
It was an excellent 4-Star Hotel in all aspects. Had no issues, problems, or concerns. They even provided a complimentary shuttle to the beach where the had partnered with a nice little restaurant on the beach so we had free lounge chairs (the really nice ones) and free umbrellas (the really nice kind). Could not have been more pleased. The price of the items in the mini bar were also most reasonable. Hotel Spa services prices were a bit high compared to my earlier 4-Star Vietnamese hotel.
Walking distance to Hio An Old town. Complimentary bikes to go to the beach (which was very windy) - in good shape and good availability.Very friendly staff. Rooms very nicely furnished - luxury bathroom. Beautiful pool area. Overall we were very please with this hotel.
The hotel is really great, halfway from the beach and the city, very quiet and perfect for families and couples. Rooms are luxurious,big, and clean. Definitely, a very good experience that I will repeat if I come back to Hoi An
The first impression on entering the hotel is very favourable. The reception area opens up on to large airy atrium with a sweeping staircase on either side leading to the first floor. Our room was a junior suite - room 103. It was huge with two double beds in one room and an equally large living area separated by a sliding door. The decor is Vietnamese / Chinese. Our room had an enormous balcony looking out over the lush gardens and the swimming pool. There were two spacious bathrooms and two TVs with English language channels - great for the kids! The breakfasts were excellent with a good selection of Asian and western foods. The pool is great, although it is quite deep - minimum depth about 4.5 - 5 feet. There are some signs of storm damage to some of the roof in parts of the hotel and I hope they manage to keep up with repairs as this is a super hotel and it would be a shame for it to become delapidated.
Nice and clean pool. Shuttle to city/beach at no extra cost. Rooms are not so sound insulated. You can easily be disturbed by neighbours or noise from the adjacent buildings or gardens.
beautiful vietnamese style hotel, excellent breakfast buffet,Spa and swimming pool, also excellent location,half way from beach and hoi an town, along beautiful river; highly recommended. nothing really bad except maybe the front desk staff ,not always concerned by our requests but we managed to do without help.
The location was great being just outside the town, they offer free shuttles and bikes to access the town. The pool is a fantastic get away, drinks were great and the people super polite. The food was the only thing that needs improvement. Other than that great vale The food
Perfect location between beach and town, lots of nice local restaurants outside hotel. Staff remeber you and treat you very well. Stayed in suite for small upgrade fee, definitely worth it. Free bike rental means beach only 10 minutes away, or 1 usd in taxi. In terms of price vs. what you get, a super hotel. f
The room was nice, enough space for 2 people. The staff was quick with accommodating a change from one king to two twins. Breakfast Buffet was nice with many offerings. The massage and facial offerings were nice. The massage was just okay. My friend felt like the facial was also just okay. They both left something to be desired, however we cannot complain about the prices. both were economical compared to US prices.
Veldig bra verdi for pengene. Vi ble oppgradert fra Superior til DeLux Villa da vi kom. Stort, fint rom. Stort, fint basseng. Grei gaatur inn til byen og gratis shuttle - buss hver halve time. Litt irriterende at man blir sluppet av utenfor deres egen skredder. Skredderne er generelt veldig paagaaende og vi foelte vi maatte lure oss forbi deres egen skredder hver gang vi skulle ta bussen. Vi ble lovet fruktkurv som vi ikke fikk og en kveld kom ikke shuttle - bussen. Alt i alt et bra hotell med god verdi for pengene.
Good experience at Hoi An Riverside Resort. Comfortable and clean. In a good position near the city. Not on the beach but in wonderful place in the middle of nature...
The beauty of the setting; the friendliness of the staff, and the attention to detail. We stayed an extra day!
Excellent staff, including Chau at reception and Tony at the bar. Half- way between HoiAn town and AnBang beach. Perfect.