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well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
Location and friendly staff. The hotel was very dirty.
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
good service, quiet location
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
Hyggelig personale, greie rom
Lav pris og beliggenheten passet meg bra. Det er kun 15 minutters gange til kontoret.
Luftige rom. Bra service under matservering. Jeg hadde faktisk store problemmer med å finne frem til Hotellet. Var innom 3 andre hotell for å spørre om veien. Kjørte rundt i 2t, så der angret jeg nok litt på beliggenheten i forhold til utdelt kart.
Var naert Heatrow, enkel transport til/fra. Men bussbillett automat paa Heatrow var ikke brukelig. Aksepterte ikke visa kort. Bedre lydisolering mellom rommene, raskere bestillig av taxi fra hotel til Heatrow, ikke opplyst at taxi ikke aksepterte visa eller mastercard som betaling, kun kontant.