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very nice staff very accommodating liked food in bar and lctaion was perfect for us high price, nothing special about the room or bathroom, early turndown very poor value for the money
Everything!! Especially how they accommodated my 10 yrs old granddaughter and made her feel special. They even made her and her stuffed animals name tags. That was just too precious!! With there was an ATM on every level.
Very hard to get a waiter at the Sunday brunch. Not used to having to search for help at Four Seasons hotel.
Was all good
The hotel is perfectly situated in mid town. The staff is wonderful, facilities great, and great food. The bathrooms are a little dated and need to remove the tubs and put in bigger showers for two
Location was convenient. Noise - walls are paper thin. Loud guest noise in hallway and elevator area. Amenities. Had to ask for shampoo, etc. Coffee was not replenished.
Friendly Staff Good Location Room very comfortable It was after 3pm before I could check in and it would have been longer if I would have waited for the double room I requested when I made my reservations.
I arrived only to be told that they had over-sold that evening and that they could not honor my reservation. They moved me to a lesser-quality hotel up the street for the same amount of money.
We were happy with the location and how quiet it was. We did not like the cost and we were disappointed in the cleanliness. The room was not filthy by any sense of the word, but when we arrived in the room there was an empty coke bottle sitting out and we were missing soap for the sink. We stayed several days and one day the room did not get cleaned. The carpet needed vacuumed and the furniture was dusty.
The hotel's restaurant, Fork & Juniper, has great cocktails -- try one of their gin drinks.
Great, friendly staff
This is our second year booking a room at Hyatt Midtown for the Midtown Music Festival. It is a few blocks from MARTA Midtown Station. After checking in it is only a couple more blocks to Piedmont Park. Friendly staff, comfortable rooms, great location. No complaints. Our stay was perfect!
Close to anything. Enjoyed my stay very much Some areas had strong smell of marijuana or weeds.
Great location. Perfect rooms.
Hotel was modern and staff was incredibly friendly. I read previous reviews stating that the fire station was loud. I heard it once or twice, but I didn't find it to be a concern. The hotel provided ear plugs in the room for those that are light sleepers. We were attending a festival in Atlanta as we do every year. We haven't stayed that this location, but I definitely will again. For the money paid, the hotel stood up well against several other higher priced hotels we have stayed at in the area. It rained and they provided umbrellas for us to use during the festival as well. There wasn't clearly marked hotel parking... we used the valet, which turned out to be somewhat comparable in price. Valet staff was very friendly and fast.
Very friendly staff but there was dried blood on my sheets. Needless to say, I was unable to sleep comfortably after finding the dried blood in the sheets.
The staff is always friendly and the rooms are great - comfy bed, modern, quiet, and an outstanding shower!
Having to pay 32 dollars a night for parking.
The staff were very kind. the room very clean.
Staff was rude.
The extra charges for internet and the mandatory valet parking was a bit much.
We liked the lounge & the room. It was a great atmosphere. There should be drinks in the rooms.
Staff were very accommodating. Parking fees are greatly overpriced. Price of parking should have been included in price of room. A/C did not operate properly during visit. Staff offered room change or box fan. While this was a nice gesture, QC (Quality Control) was not performed to insure all functions and features of the room were properly operating prior to the arrival of guests. In the future, this function and quality check should be performed before the checkin of guests.
Good staff, valet was very prompt, rooms were comfortable and very clean. Would probably stay again if I had some kind of coupon but coupled with the valet charge, it was too expensive for me. I can't stand places that charge $200/night and don't give you free wi-fi in the room. Also, the $32/day valet (while we knew about it in advance) still stung... there was pretty much no other option around though.
Great quality especially for price. Walls are super thin
Really nice hotel. Would visit a again. Parking is expensive but probably the norm for downtown.
Staff were very helpful and concierge was extremely good at recommending services in hotel and local tours and as we were only staying one night we found this information very useful and time saving. hotel as a whole was beautiful especially foyer and balony outside was lovely for late night drinks rooms were huge but room we had could really do with a complete overhaul although it was clean it was very outdated towards rest of hotel.
I was not there a lot but the shower was clean and spacious. I had a great view of midtown Atlanta. I felt secure because of the valet parking and floor accessed only with your room key. The beds were clean and fluffy but supportive. When it was time to get my car the valet did not provide clear communication. There was a crowd because the hotel was having an event and it was raining. He took my card and never said anything else or what to expect.
close to theatre did not get room type requested. room poorly furnished, no refrigerator as promised, no king bed as promised. very disappointed
The doormen were excellent and so was the concierge, Brent. Very nice room and it was very comfy!! not a thing
Clean Hotel. Frount desk staff very helpful.
Lication, comfy bed Noisey room attendants
nothing. it was terrible. staff were rude. tv in the room did not work. door did not lock. bathrooms old. they overcharged me by 50 dollars on my room rate. door didnt lock. room service food greasy and too heavy. film crew filming in hotel so guests could not use the main lobby or bar. awful experience for business related stay. business center not working
location across from the Fox our friends got super huge spacious rooms with suites and KITCHENS!!! We asked for an upgrade and had a small room way way down the hall and around the corner, what is up with that?? No one answers the phones - called room service, front desk, conceirge, and the operator---VERY ANNOYING THAT NO ONE WOULD ANSWER REPEATED PHONE CALLS will not stay here again..,.,
The staff and the front desk went out of their wayto make surely stay was perfect.
The staff was exceptional. Room was worn. For $200 a night, I expect furniture that is unscratched and a bathroom free of rusty hinges and moldy silicone.
The location to the Fox Theater I stayed in a suite and it had a kitchen but no wine glassed or any kithchen supplies. Was not very nicely decorated for a suite.
The views Staff ans Services
I liked the TRACE restaurant the food was great!!! The location of the W was wonderful restaurants and entertainment was just a walk away. The rooms where outdated and dirty had to change rooms because the one I was in had dirty sheets the door panel was falling off and only half the shower spigots worked. The furniture was dingy. The new room was not much better.
the staff were polite The In Room wifi was pitiful. Insuficcient capacity when it was able to be connected to. The room lighting was very poor. Very dark in the room with all lights on.
The hotel location was great. The bed was comfortable. The valet was pretty good. The service was not very good. We requested a refrigerator and had two broken ones brought up. The food at the restaurant wasn't very good. The service overall was very subpar.
The location is the best thing. It's within walking distance to almost everything. Seemed like there was a charge for everything..WiFi in room wasn't free..there was a mini fridge but it was packed with liquor so couldn't really put anything in it unless you tool all their stuff out. The upchages on roomservice was crazy. No exhaust vent in the bathroom..so whatever happens in the there ..you and whoever is staying in your room will get wind of it..no door to the bathroom except a sliding door that didn't really give privacy
I love the interesting and inspiring designs. Beautiful interior and great location in midtown Atlanta. The wifi isn't free, The food is way overpriced with 22% service fee, an additional $4 charge for room service, 8% sales tax and 18% gratuity. i ordered a $10 entree which ended up being around $22. The staff isn't that friendly and just seems to be standing around chatting with each other, way too unprofessional. The room was a little dirty and it looks like it never really gets a good deep cleaning or even just a basic surface sanitizing would have been nice. There was food smudges on one of the lamps. Overall, I'm glad I got a discount of Kayak but that price still wasn't worth it.
I loved every minute of it! We loved how it had liquor wine and snacks (saved us a trip to the store) . The staff was friendly the food was AMAZING will be back next weekend!!!
There were plenty of elevators to accommodate guests and the location was convenient. Loud, leaky pipe kept us awake. We contacted front desk because we saw carpet in hall was wet from it. They obviously ignored us because by morning the carpet in our room was soaked and the hallway carpet was a 15 foot puddle. God knows if was water or waste. Staff made zero effort to make up for negative experience. Valet pickup took 45 minutes because they "forgot" to call in our ticket number. Furniture was chipped, room smelled.
Location Walls are so thin that you hear people talking in hall and rooms next to you. It was unbelievable how bad it was. By far my worst hotel experience in my life.
I was put in a handicap room and I'm not handicapped
Staff were really friendly, as well as the valet staff. Good location. A couple of the pieces of furniture were worn & ripped. The air in our room was pretty dry & the shower needed a deeper scrub. Paid over $4 for a small bottle of Coke.
We had a fantastic stay here at Stonehurst Place! It was very conveniently located near Piedmont Park, the rooms were immaculate, and the home is beautifully restored and incredibly charming. Most of all, the innkeepers were some of the friendliest people I've ever met and made our stay so special. Also, breakfast was delicious! We wish we had more time to spend at Stonehurst Place. This is definitely much more than just a place to come home to sleep at night. We had a lot of activities planned around Atlanta for the day, so we felt we didn't experience all that Stonehurst Place had to offer. They have cozy lounges you can spend time in, lots of interesting artwork you can look at/learn about, etc. If you come here, make sure to spend time exploring all this place has to offer!
Perfect location and a great value. Our toilet leaked a little but other than that, a very satisfactory stay.
Staff was helpful. Exterior is gorgeous. Nice to have the kitchen in the room--it was like an efficiency apartment. Tidy. A fine value and while it's mostly office buildings in the area, the location by the MARTA station was otherwise excellent. Wi-fi was very erratic, especially on my tablet. I met other guests who said the same. The key card lock on the door from the courtyard to my section of the hotel didn't work, which meant a longer walk around to my room.
Staff was great and the hotel was clean and hip. The facilities were a little dated as were the fixtures in the room (sink, shower, etc.). My sink would not drain. It was moderately annoying. I should have called to have it looked at, but didn't have time. My feeling is the cleaning staff should notice things like that and alert the maintenance crew. It should not be left to the guests.
We had a wonderful stay at the Artmore. The staff was friendly and the decor and atmosphere were great. The only drawbacks were the tub and tile in the bathroom had been recoated at some point and the paint has begun peeling and chipping. The dresser in our room was missing the bottom drawer (which wasn't a big deal-it just made the room feel less cared for). And last, the chain bolt on our door was held on with a single screw that when touched, wiggled and nearly fell out-had it not been so late and had we stayed more than one night, I would have requested a repair be made or a change of rooms. All of that said, it is a cute boutique type hotel. The courtyard is fantastic. Even with Gide little issues, I would stay there again. We walked to Starbucks as well as to the art museum. The location cant be beat.
Nice ambiance, the courtyard is fun, but the staff made our stay extra special. Friendly and personable all around. Great value for midtown Atlanta.
This is a great boutique hotel - reminded me of traveling in Europe. Great courtyard area, live band at the bar, great room. I didn"'t expect the kitchen area and it would have been very useful for a longer stay. Perfect picture of Marilyn Monroe in the room and a great little alcove with an Wlvis print for a mystical moment. Incredible location in Midtown close to the High Museum and Peachtree Street/Piedmont The only thing that I didn't like was that I didn't stay longer.
Very polite and very helpful with ideas of what to do in the city and with restaurant ideas.
The staff is uniformly friendly and helpful throughout our three night stay. The bar is modern, yet cozy. This hotel would be a fine romantic get-a-way in the heart of Mid-town Atlanta. Walking distance to the Marta (across the street), High Art Museum and Symphony. Lovely courtyard with azaleas still in flower in Dec. The room was nicely laid out with wonderful, luxurious bedding. Every bit as advertised, quiet and thoroughly comfortable. Would not hesitate to return. The exercise room is small, but it is a boutique hotel. Plumbing in tub had a minor faucet leak.
Warm, inviting, friendly hotel
Clean and quiet hotel with nice and responsive staffs that made the stay quite comfortable. There was a problem with bathroom sink drain on the night of arrival, but the staffs fixed it while we were out on the following day. Room air was extremely dry, which must be fixed to the entire HVAC system in the building. While the room and all facilities are clean, some facilities are getting old and failing already - bath tub water control was loose, temperature control buttons weren't quite responsive, etc.
The hotel is in a very good location. It's easily accessible by car and the MARTA (3 blocks).
The staff was great, the location is the best, very close to everything and within walking distance to great places such as bars and places to eat, and be social. Who wants to pay for parking when you attend a hotel, no one, so I really don't like that we had to pay $15 a night for parking, but I get it. Also, I hate when hotels put holds on your debit cards, then you have to wait for the crazy fee and amounts to be refunded, it's like hello, why are you locking up my funds to begin with.
It was a great hotel, big room, It was in the middle of everything.
Clean rooms A little warm
We were very impressed with how wonderful the staff were -they were always polite and willing to help .
I had a very good experience staying at Georgia Tech Hotel. I will recommend it ot any colleagues traveling to Georgia.
yes, I asked for a non-smoking room in which I received, but the room smelled and reaked of smoke. our clothes smelled like smoke the next day and our luggage smells like smoke too. This was very disappointing.
I was very satisfied with the customer service. I also appreciate the cleanest of the room as well as how decorative it was.
Great rate, nice location. Covered parking next to the hotel, only $15 night. Most hotels in the midtown/downtown area parking is $30 or more. Affordable restaurants and bars within walking distance. Starbucks and Barnes and Noble across the street. Atlanta's own Waffle House next door. Easy access to all ATL landmarks and tourist attractions. The room was clean and spacious enough for a couple. King bed was comfy, bathroom clean with nice soap. The hotel bar was not overpriced with a decent food and beverage selection. I am an ATL native and stayed one night to attend a party downtown, used Uber as transportation to the party. I absolutely recommend this hotel, especially at $126/ night including taxes. What a deal! No complaints
My daughter cried on the way out that she didn't want to go home - and she loved the hotel. Although a professional conference was going on, the staff were fantastic and really great with our kids.
Wonderful location. Fantastic bed and linens. Extremely clean. No
The staff was very nice and helpful. The room was very attractive and comfy. Close to Fox Theatre. Enjoyed our stay. We need a tub.
Rooms are clean, comfortable, and nicely decorated. Small bathroom had nice walk in shower Staff was not that friendly, the bar area was not willing to serve us at closing time, simply stating that "We're closed."
Our room smelled pretty bad. Running the AC didn't help. And the bathroom is the smallest I've ever seen. Staff was great, but I'd never go back.
Location to the FOX theater Bathroom was very small
The staff was very accomodating, for example I was allowed to review several rooms and to select my preference and they were patient with my late dparture. Parking can be a bit of a hasssle and is rather expensive.
The hotel was perfect for our stay and very comfortable and clean.
Easy to use wifi was provided. Location was great. Room was a little shoddy. Cracks in the wall, worn paint and the flooring had large gaps that didn't meet the wall.
Parking cost way to much. I was there a day n half and was charged 50 to park. When I checked in wasn't told that parking was extra!
Everything was nice just needed a place to sleep really but it was pretty nice
Unexpected $23 for overnight parking
Great midtown location. Easy walking to Marta, restaurants, nightlife. Interesting mix of people staying there.
Room was not as clean and smelled of smoke. Price was too High for it not to be fresh and clean.
nice room, good breakfast, easy access to public transportation, good location for sightseeing
Cleanliness, room size and amenities. That I didn't book a longer stay, lol.
Very friendly staff, large bathroom/sink area, kitchen area, flat screen TV. Underground parking was a little inconvenient, especially having to pay extra for it.
The location was perfect. There were children running through the hallway in the evening.
A lovely hotel - extremly clean, the rooms are beautifully outfitted (extra touches like extra pillows and blanket), wonderfully comfortable king bed (pillowtop), nice sheets. And a great location at a great price. I would highly recommend this to anyone. No, there really wasn't anything at all. I thought it was just great.
I liked its location , cleaniness , services and it was good over all
None Everything from position to service. Even tv in room could not be fixed or moved
Clean, Safe, and Convenient.
The hotel was very comfortable and easily accessible to all the activities downtown. The parking garage was very cramped.
reception staff very helpfull but the maids very dis-honest passport went missing and turned up in the hotel trash area found by a senior member of staff so on this point will not stay there again maids
Great water pressure & hot water $28 a day for parking Hotel bar closed at 9
Charged too much for daily parking and that wasn't mentioned until arriva.
Comfy bed, good shower, nice staff, totally clean, good location, good deal. Be aware: Valet is only parking option at hotel: $28 per day.
Location is right off the highway.. Very convenient Parking is horrible & they shouldn't charge guest...visitors maybe
The complimentary breakfast each day was wonderful as was the dinner on Mon-Thur. Overall, it was great...BUT it would have been nice to be able to call for our car ahead of time. But that was so small compared to everything else that was wonderful!
First, it is almost brand new...so very clean and modern. Loved that there is a full kitchen, sitting area and a walk in shower. Close to Marta and grocery and liquor store. it was difficult to get my suitcase into the closet...opening too small.
Location was easy access to MARTA, room, nice breakfasts lots of choices and staff very knowledgeable about the area. Free Wi-fi was a nice perk Advertised year around pool--we figured that meant that it must be heated in the winter months. Nope! Freezing no way you could swim. Outdoor Hot tub was also not heated. It was kind of a bummer.
Very friendly employees and they were very helpful No
updated furniture and cleanliness Parking was not free
Staff from the front desk clerk to the concierge was courteous and professional. The shower in my room had hair all on the curtain and walls ewwww
The staff was very helpful, made me feel at home and were good at answering questions. The rooms had enough kitchen stuff to cook with, although I didn't use it. Definately could save money on a longer stay by cooking for yourself here. Breakfast was good, pretty typical stuff - waffle maker, a couple choices of hot food. I'm vegan, so I filled my plate with roasted potatoes and fresh fruit. I couldn't find any way to adjust the temperature in the room. It was very cold in there and there were no extra blankets in the room. I ended up opening the electrical panel and flipping the switch marked "AC" off and piling pillows on my side where the fan air was blowing. That worked, but it's hardly an ideal solution. You do have to pay $25 for parking each night, which I didn't realize at the time. Also, they have limited spaces and you're expected to leave the space by 2 pm on checkout day. If I had known, I might have parked in the deck next door and had a longer time.
Great breakfast. Friendly staff. Full size fridge Noisy.
Clean, great breakfast. Very comfortable bed. Great midtown location. Secure parking. Strange loud noise coming from bathroom whenever the air turned on, had to close the bathroom door.
Great location, nice staff. They are clearly making an effort to overhaul the place, I couldn't get past the room smellinglof cigarettes. Booked six nights. Checked out after one. i was put in the wheelchair accessible room so I give them props for having those accommodating, it has been decades es since I've known a hotel to permit smoking.
Hotel is being renovated and looks like it will be very nice soon. Our room was perfect for a one night stay. Comfy beds. Hotel was nice to let us check out late.