Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
Expensive Valet only
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
The valet parking took to long to get your car
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
Very nice hotel! N/A
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
Very convenient to the Olympic Park. And loved the trendy style.
The room was great, very comfortable bed. It can be a bit noisy as it is on a busy street. Sounded like we were in NY.
Rooftop Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.
The hotel has a nice boutique feel. The bed was comfortable. We opted to pre-check the day before arrival and requested a spacious room from the options. The room we received was so small that there was no space to place our open luggage! Also, the shower was fairly small and no bathtub.
Rude staff. Small rooms, that felt unwelcoming. Poor location for anything outside of every touristy sites.
Next door to all of downtown Atlanta.
Clean and modern looking rooms. Enjoyed the rain showerhead and the view from the rooftop bar. The staff was friendly and handed us mojitos at the check-in counter. Parking is way over-priced. Rooms were a bit small but still comfortable.
Very near to the place where I wanted to go House keeping was poor,for examples not proper bed making, no shampoo refill and no bottle opener in the room in spite of minibar facility, not enough help for sightseeing information.
The location is perfect....steps to numerous restaurants and shops. Also a 10 minute drive to Atlantic station. The facility is beautiful with comfortable guest rooms and snooze adjust beds making your mattress meet your sleep needs. But the best part is the staff. Everyone was so friendly and helpful and really made us feel at home. Definately staying here on all my atlanta trips
I enjoyed my stay
It was very close to the Georgia Aquarium and the Coco Cola Museum which is what we wanted to see in Alanta. I never like being charged fo parking.
Room and amenities were comfortable and quality. I didn't like the $30 valet parking charge.
The comfort of the rooms. Cleanliness. We had money disappear from our room while we were away.
We loved our city view from our room. The staff was extremely friendly. The location was in near walking distance to restaurants and entertainment, and right across the street from the Georgia Aquarium & Centennial Park. No continental breakfast. You had to pay an additional $12.99 per person to eat. Also, you have to pay for parking (which is common downtown). Check your car once valet bring it back to you. We had scratches and scrapes on our back bumper.
Location, location, location. I didn't like that hotel had no complimentary breakfast. I understand that the hotel has a very nice restaurant, but if you have to spend $15 on breakfast you can't afford to eat dinner in the evening at hotel. I think you will find that more would frequent hotel restaurant and bar if could have a little breakfast on the house. bagel, muffin , milk, juice , something simple for pregame. 24 hr pantry is nice for midnight cravings.
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
Staff at front desk were outstanding. Very friendly and helpful. Great location. Room was dusty in places and A/C made a rattling noise. Lamp shade had hole in it. Plugs on lamps only worked when lamp was on.
Situated adjacent to Aquarium and CC World. Good choice of Restaurants in the neighbourhood
Central location, friendly staff, good value for money
This hotel is very well placed in central downtown Atlanta, I was able to walk to the World of Coca-Cola, cnn and the Centennial Olympic Park, as well as Phillips Arena and Georgia Dome. It is conveniently located to a marta station as well (as I had no luggage, I came straight from the airport). The room was very comfortable, there was a well-equipped gym room, and breakfast was awesome, with a chef that would cook eggs, pancakes, waffles etc at your request. Well... I was woken up at 1 am by the noise of an electrical drill in the neighbor room just outside my door - the guest there got locked out of the room and they couldn't open the lock with the magnetic card. I called the front desk, which explained what was going on and the noise stopped some 5 minutes later. The next morning, nobody seemed to know or remember what happened, but during check out, when asked about my stay, I mentioned the episode and they promptly excused themselves and offered hh points on my card as a minor compensation, which was the least they could do.
The Air kept shutting off all night.Motion sensitive. Poor system to stay comfortable.
Being close to all the sporting events arena's
It was near tourist attractions. And it had valet parking. The alarm went off twice in the middle of the night. After evacuating twice we did not get a good explaination as to what was going on and we should have gotten a discount or something for being woken up by an emergency alarm twice!
The hotel was very pretty and clean and the complementary breakfast was really good. The parking rates are outraeous .....
Excellent staff, very friend and accommodating Rooms a little dated
The Location Nothing
The staff could not have been any more helpful. They were never too busy to stop and answer questions or help us with anything. The breakfast buffet was wonderful. The location was wonderful as well - easy access to the aquarium, coke museum and centennial park.
The convenience of the location.
Polite staff. The parking fee was $30 per day plus tipping valet each time you came and went. Traveling with two vehicles made us leave hotel.
I stayed here because of its close proximity to the Georgia dome.
The two room suite is great when traveling with children. The breakfast was absolutely wonderful. There was a sign on the door to the pool stating the hot tub was not working. However, it was but it was full of children. It would be good to have stricter rules for the hot tub. The corners of the room (behind the lamp and furniture) were full of dust.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
Staff were very friendly. Room was clean and adequate. Breakfast was good.
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
Location and parking were great. The bathtub would not drain. Very gross.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
restaurant was nice Only valet parking available; one-hour free wi-fi only
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
Close to alot off attractions room beds were hard no heater and last day had no hot water
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff was friendly. outdated and not well-maintaied building; mold stains in bathroom; broken coffee maker; broken alarm clock; complemetray breakfast was not ready on time; inefficent front desk (only one person); midnight noise from outside.
location, staff, breakfast
Location and beds Free continental breakfast was horrible. I've traveled all of the world and have stayed in many hotels. This was by far the worst breakfast I've experienced.
This guest did not leave comments about this hotel.
Location The nasty hair in my tub and the hard beds
Location, I think they should keep the water filter machine on. Specially night time.
Location ok I was price gouged during storm evacuation. Normal rates were closer to $---.
Location and price Elevator
The staff was exceptional!!! The building was older and dated.
free internet access; downtown; convenience store nearby the water failed twice in one week; i reserved a smoking room and a non-smoking room was assigned to me; the breakfast is not very good.
It was clean, inexpensive, and it had free wi-fi and breakfast.
Excellent, polite customer service Clean rooms Elevators behaved erratically, and the doors kept closing aggressively on boarding passengers.
close to coke and georgia dome work out room closed
The only good thing I enjoyed while staying there was the location. Staff wasn't helpful at all. We were also charged for a half day because we checked out 10 minutes late. They didn't even tell us we were being charged it just showed up on our bank statement. Very unprofessional.
Location of hotel - neighbourhood.
the location and breakfast bar The suite I stayed in had a window that was not covered and let light in all night long. Also the electrical outlets were loose. It was difficult using them. The room was clean on the surface but the hidden places were not clean; ie beside the bed and night stand. You could use new pillows for the beds.
location needs to be remodeled
The breakfast The bathroom was very small. the facet was not attached to the sink.
Very clean, friendly staff, close to attractions. Only valet parking, nothing open after midnight around that area.
The kindness of the reception staff.The vicinity to the convention center and the metro (MARTA) station. MARTA transportation to and from the airport is more efficient than taxi. The rooms are not so clean. The environment seems unsecure.
Central location, good value for money compared to other hotels around. The sink in the bathroom detached from the wall! Water was flooding, I called the staff, but no one showed up for at least 40 minutes! The walls were not very clean.