lovely staff, very polite. rooms were very clean and the pool area was beautiful
Layout and the territory Substandard service for a five star hotel. The guests are charged for absolutely everything and these charges are unreasonable. The SPA facilities and the service are appalling and much overpriced. This is the first 5 star hotel we stayed in where we were charged £20 for a basic finish sauna and where used water from the pedicure was brought into visitors’ changing rooms and flushed down the sinks in front of you!! Overall it is a pretty hotel with beautiful views of the ocean, however it is very poorly run and for the same money you will have a better experience elsewhere.
Pleasant and helpfull Staff, Easy to Relax around the hotel, pool, garden and the beech area, Food was expensive therefore we would eat out.
From my POV, the territory is the best what this hotel has - very stylish, plenty of space, several swimming pools. Taking into account that this is some sort of business hotel, there are not many people during the day outside, while in the evening the hotel has very lively atmosphere. Please those who wants to book standard room - be aware that it overlooks whether constraction or the other hotel (window-to window). And only the most expensive rooms have the balcony. The other shortcoming - that it took very long time for stuff on reception to response to our simple requests - very often they just ignore us (obviously - not the level of the luxury hotel)
The staff were very friendly and helpful on all matters; Nothing was too much trouble. The rooms were spacious, comfortable and clean. The pool and surrounding facilities were exceptionally comfortable and the location was beautiful. Highly recommended.
The outdoor facilities were excellent, really friendly and helpful staff, the rooms might need a bit of updating to equal standard with the hotel facilities (E.G. swimming pool, beach, restaurants) As mentioned above, the rooms weren't as great as the rest of the hotel.
Good beds, quiet, nice swimmingpool and beautiful beach with facilities in front of the hotel (private beach) Ridiculous that you have to pay almost € 30 to be able to use the internet during 24 hours which meanwhile is even slow...
beach and swimming pools I didnt like restaurants, rooms but they changed after lot of discussions
hammocks in the yard room was smaller then i expected. also had to change the room after check-in since i was ordering kingsize bed but reception gave me twin.
This hotel is absolutely beautiful - even more so than the pictures indicate! Everyone was extremely friendly and helpful, services were fantastic, and location was very good. There were a couple of time periods during the day when its difficult to get anything to eat (even a small snack) - with young children this was a little difficult. Perhaps having a few more snack items for sale in the gift shop would help. Also, as this area of Agadir is still being built the hotel was a little far from any other shops (although, admittedly, that is also part of the appeal)!
The rooms were spacious comfortable. Staff were helpful and service excellent. I've stayed many times in Agadir, each time at different hotels but this is the hotel I will return to on my next visit. The only down side to the hotel is the lack of outdoor breakfast tables. Taking a holiday in Agadir where the sun shines from early morning it would be a novelty and advantage for those from less sunny climes to enjoy breakfast outdoors on holiday.
The pool and the spa was very relaxing and that is where we spent most of our time. Took us 1hr to get a room after being changed twice. The maintenance of the hotel is very poor. I would not give it a 5 star rating.
Pool is big. Staff was incredibly rude. From room service to check out. Very ignorant and disrespectful. Waiters at restaurant have zero knowledge. Food was bad and all three times they tried to over charge us. When we corrected them they got mad, as if we were mean or stupid for wanting to pay the price on the menu. Watch out for "city tax" 20euros more than hotels.com said I should have to pay.
helpful & pleasant staff, ideally located in Agadir, lovely hotel while hotel is 5 star the rooms were 3 star, bathroom tiles could be updated
The garden view . 1.The bussines center there are only 3 computers and it always full with kides . 2.when we check in the beds were used and not clean . 3. the room servicse dosnot work after 10 pm and thay charege you 295 DHM for every room service . 4. there are no inaf parking . there is no wireless in the rooms . 5. the staff are not kindy and is talking to much .
Spa facilities and staff Rooms were very basic and did not live up to rest of hotel facilities. Over priced throughout, eg 3.50 Euro for a can of coke?
Nice welcome. Huge hotel. Friendly staff. Comfortable room. Very large swimming-pool. Casino, restaurants, live music, night club. Wireless internet.
We were treated like a king and a queen. The staff were amazing The room was a little outdated, but that did not take from our enjoyment.
the nois in the hotel shoud be less and the food smell should found away to make it less
Nice view onthe top of the hotel on all Agadir They charged me duble by mistake ....so low when its come to resuld any problem ...no manager on duty
Tennis, live music, the view. Very n asty and rude reception-staff. OK security and excellently kind tennis-staff.
As a last moment booking, we opted for this so called 4 stars hotel due to non availability in Sofitel Agadir or any others and it's location was near the beach Well few points to sum up the hotel services: -Any complaints were met with indifference from the management. - The room was adequate but nothing exceptional and was not cleaned to a satisfactory standard, room’s decor was straight out of a 1970’s & a shocking look for the 21st century (Almost broke my bones when falling from a broken chair. - The staff lack enthusiasm and generally failed to show any initiative. - The service in the restaurants was of a poor standard but overpriced and the restaurants were always empty and lacking any energy or life. - The pool area is fine but a little cramped without much thought to design. The waiting staff around the pool area were very slow and it always took ages to order food and drinks.
The room was huge and had a balcony.Excellent value for money You had to pay extra for the safe. The tv reception went when it rained, that is after all when you want the tv
huge spacious apartment no information in apartment ie room servce. pool not heated
The different activities for kids. The quality and shape of the equipment like TV not working, leaks at the toilet, etc..
The cleaners were more helpful than reception staff if you needed anything. Bar and entertainment staff were very good too so it made for an enjoyable stay. Couldn't get much help from reception and it didnt help that they didnt speak much english either. They checked us in to a dirty apartment after making us wait 3 hours in reception and not even speaking and explaining what was going on. Our apartment was facing a very busy high street so we asked to be moved and were completely ignored. Finally after requesting a move again we were shown an apartment that was smaller and facing the same noisy road!!
Great location, very reasonable rates. Great pool and entertainment for kids. Rooms dated but otherwise comfortable and clean
Nothing, its very expensive and does not deserve its four stars. its not even a 3 stars. the rooms are very old, AC not working, durty carpet, price, poor breakfast....its a good 2 stars but not a 4 stars at all.
Utrolig hyggelig betjening, Veldig bra beliggenhet, rommene var rene og fine, frokosten kan bli bedre
Hotellet har en flott beliggenhet like ved stranden. Rommene er store og komfortable med en romslig veranda. Det var godt trykk på vannet på badet. Dessuten var det ingen problemer med varmtvannet. Frokosten kunne ha vært bedre. Litt dårlig utvalg av pålegg. Glad vi ikke hadde all inclusive på hotellet, da maten virket ensformig.
The warm welcome and valuable treatment from the front disk manager Mr. Abdul ghani and his team jamila and yazid and others who I don't remember their names right now and the room services . the maintenance to the rooms need more attention such as lightning and the bathroom
The comfort: the apartments are quite large and well furnished. They serve no wine, no beer and whatever alcolic drink neither
Large appartment with practical lay-out. Nice swimming pool in the backyard. 5 Minutes walk from the beach.
Really large(!) room with see view, clean swimming-pool, nice staff, calm place for relaxing... The window of our bedroom was on the terrace...not good for our safety. Wi-fi is only in public places (not in the room)...but general feeling was OK.
There was musty smell in the room most likely due to mold. Otherwise fine.
The Hotel was a very suitable for us. Our room was very large with see-view. This hotel was not expensive, but it was very clean and cozy. The city center is pretty far away, but it's cheap to take a taxi. There was a nice pizzeria in the hotel. The way to the beach was very short. They didn't serve beer or wine anywhere.
lucation & the suits sayeis the tv chinals
The Staff are excellent very helpful especially the reception staff, pizzeria downstairs and supermarket, nice pool.
I like bedrooms number 408 4th floor and niceentrance pretty swiming pool although is not indoor ther havent Bar, no Alcohol and cooking is very low standar spcialy pasta is awfull and expensive for they offer , not taste at all . plus minisupermarket doesnt open early
The front desk needs to be more serviceminded and welcoming.
big apartment with lots of space,balcony.Ours could fit 4 people. very good value for money,nice swimming pool and close to the beach.has all you need. no complaints
Meget vennlig mottagelse, de hotellansatte gjorde alt for at oppholdet skulle bli vellykket. Fantastisk service i bar & restaurant. Menyen var variert og smaksrik med godt utvalg av gode marokkanske viner. Til slutt må vi også skryte litt av en liten, men behagelig spa i kjelleren. Her får du en deilig behandling til meget hyggelige priser sett med norske øyne. Nei
-The staff was very good compared to the other hotels in Morocco. Special thanks goes to receptionist “Amina” whom I mostly dealt with. She was very cooperative. -The hotel is not directly located on the beach like some other hotels. But very satisfactorily centered on the Cornish in an active area close to restaurants, stop station of city tour train, the birds valley and other services. -Rooms in the high floors on the pool and sea side have fantastic view during the day time. (for these reasons, I extended my stay for 5 nights as the hotel overall worth staying in and the service deserve the rate ) -I booked one deluxe double room. I travelled single and I expected some Moroccan ( boy or girl) friend. I was surprised to know that I was not permitted to have a companion in my room. -I was charged for two taxes. Although during my booking it was mentioned that taxes are included except one. -I was given a room in the first floor (city side) for two nights. Location of this room was not good at all. I asked to change it from the beginning. I was tooled there was no room available. They changed me the room on the third night. -I was charged for using the Safe box in the room. That was not cleared during my booking. -Corridors are not very clean. Rooms are good. -Breakfast menu remained the same for five days.
Help full staff and good location near the beach
Close to the beach and to tha main attraction of the city I did not like the hotel because the standard was much lower than expected and for the value of money charched, for eample: low standar of the room, poor breakfast, extra payment for safe box and to wait for someone to operated, water run for long time before getting hot.
room desighn no
Good location This hotel should not be more than 3 or 4 star maximum. It is not a 5 star hotel as advertised on the site
Staff were friendly and helpful.
the facilities were good the room could be updated
Close to the beach and enough pubs, restaurants etcetra in the area. This Hotel is from the 60's or 70's so everything is really old, on the pictures it seems more modern.. :-(
good location,nice staff no
The outside area & pool Not too keen on some reception staff a bit too pushy
The hotel's proximity to the beach. Pretty much everything about the hotel was very disappointing. Our room (room 534) smelled like urine during the whole stay, the room conditions were dreadful (old rugs, worn-out blankets, broken fixtures...etc.), we didn't have any hot water in rooms 534 (the first day) and 322 (the third day), room 322 totally lost tv and phone signals on day 3 (we had to call the reception 4 times to get it fixed), the line for breakfast was always very disorganized. The building is old and doesn't have any elevators, which can be a big problem if your room is on the 2nd or 3rd floor. The rooms are way over-priced considering the quality of service. This hotel is definitely not a 4-star hotel... Honestly, I wouldn't even give it a 3!!
Nothing in particular. The Room need to have some restyling.
This hotel was very close to the beach, and of good standard. quite large rooms and cleaned every day
good food and nice direct location for beach. rather noisy at night.
Location, cost, services, staff