Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
location and very well run
The staff was fantastic in both courtesy and smiles.
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
it is just in center what i want
the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Friendly staff and excellent location. Safe and pleasant
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
Everything was priety nice, very rich breakfast
The best attitude that I strechal in hotels.
Very nice breakfast with a big variety of food, the personell was really kind and helpful, the room was very clean and the location of the hotel was about 15 minutes walk from the center The food served in the hotel's restaurant didn't meet our expectations and was not as described in the menu
The hotel was very clean and modern and the breakfast was very good. There was no tea/coffee making facility in the room and the hotel was a bit far out of the tourist centre making going out in the evening for a meal a bit of an adventure as most menu's did not have English translation.
For the standard of hotel, the service from the personel was disappointing. Very casual behaviour.
Nice hotel, new, clear and quite. Good location.
nice, helpful staff spartan
It was our second staying in this hotel and soon we plan to come back again. Wonderful location, 5 minutes from metro. Really good breakfast. Friendly receptionists. Last time they made us free upgrade from Standard till Studio room. Thank you, guys! The only thing that I'd recommend to improve is room cleaning. Sometimes, even after our room was cleaned, we still had lumps of dust.
Clean, colourful, friendly english-speaking staff. Situated a little away from the center (but 5 minutes from a metro station, one stop to Nevsky Prospect) in the middle of "real life".
A very professionally run establishment. Excellent English spoken by friendly and helpful staff. Modern and up to date (ahead of most in the UK!). If one enjoys eating in hotel restaurants (this one is good) in the evening do check first if it is being used for private functions - there were 4 during our stay of 8 nights. The full restaurant menu was however available in bedrooms on these nights.
The food in the evening was not good at all. They charge extra for using the swimming pool at certain hours. Extra charge for internet.
Everything was fine Breakfast too expensive.
Pleasant people at the reception. Quite convenient location -right nearby Usupov palace not far from centre. Quiet rooms with comfortable matress. Clean. Perfect view from restorant at atrium(where the breakfast is served). Pool. No
high transportation service
The room was great, the bed is very comfortable. The view at the restaurant on the top of the building is so unique and amazing. Location is good as well... St.Isaac Cathedral is 5-7 min. walk as well as Mariinsky theatre.
The hotel and the staff was very pleasant and nice!!Very attentive and punctual! No
Good and correct English speaking staff. All the facilities are there. The souvenir shop is excellent. 15 minutes to Mariinsky theatre. Have to walk to city centre 5 - 20 minutes. 20 min to Hermitage and to the water front. 20 min to Nevsky Prospect. But did not bother us. The taxi fare to Airport is double the regular price. The breakfast extra charge is way un proprtional. Had a better breakfast outside for 1/4 price
The hotel staff were very attentive, punctual, nice, pleasant!!!! No
Centrally located. Never again... Internet connection very complicated, almost possible only from Hotel's business center. Airconditioning on in a freezing room with outside temperatures of 15o C.
Very nice reception area. Good for business travel, located very close to the main transportation artery of teh city - interconnection of 3 tube lines makes it easy to go anyway very thin walls, I could hear my neighbour using hairdrier every morning as well as hotel event that was held 2 floors above me
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
Vi ønsket et hotell med inkl. frokost. På nettsiden deres stod frokost inkludert i prisen, og for å forsikre oss om at dette stemte ringte vi dere for å få dette bekreftet før bestilling. Når vi ankommer hotellet, så stemmer ikke dette og vi får en sint telefon fra en av lederne på hotellet om at vi ikke kan komme å forlange å få frokost til den prisen vi har betalt. Hotellet har et svært dyrt frokost tilbud, så vi endte opp med å spise frokost ute. Dette er noe uheldig når man reiser med barn, samt at det var ett av kriteriene for at vi valgte hotellet. Ber dere derfor bedre nettsiden deres hvor at hotellet og informasjonen som står på deres nettside stemmer overens.
Bra standard og god service generelt. Hyggelig personale. Aircondition på rommet virket ikke, og ble ikke reparert til tross for at jeg varslet samme dag som jeg kom. Var der i 4 dager! Dette gjør at jeg har bedømt komfort til dårlig under punkt 1.
the hotels is simply ok, nothing special i do not like smell in then room and internet was niot working in spite that it was advertised, you can have internet only at the lobby, restaurant
Room, restaurant (breakfast+dinner), staff Parking is not sheduled
good breakfast, decoraton and service - standard of Novotel same as other cities I stayed. location fairly good. No some amenities in room - shower cap. Bed too tiny for 2 persons.
Extremely helpful staff, both in arranging visa inviation and during our stay. Good breakfast and very comfortable room in a new hotel. Terrific location near Nevsky Prospect but protected from that road's traffic noise. Convenient for the metro.
Good location! Hotel needs for renovation, rooms are a bit old-fashioned! Not value for this money!
Good location in the center, large room, free of charge tea and coffee in the room, friendly staff, free wi-fi. Breakfast is not included in Junior Suite rate, it's really strange. Carpet near the sofa was not really clean. In the toilet there is no sink, it's necessary to go to the bathroom that is situated in the other end of the room so as to wash hands.
Proximity to Nevsky avenue .Very good and rich ( Novotel style )breakfast .Cosy cafeteria with good choice of deserts , comfortable sofas and lighting. ATM 24 hours. Polite and well-looking staff . We got smaller room without sofa ( just double bed ) in building 2 .Carpeting was somewhat ( heavily ) spotted . This summer we had a couple of nights in Novotel Edinburg . Same hotel chain and hotel age - but adding some fragrance to air fresheners makes you feel staying in valuable place. You know this feel ...
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
specially for business trips - breakfast should be erlier as 07:00AM
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
big DeLuxe room for reasonable price. some construction works in progress. poor ventilation in the corridors, halls. bad view to the inner court. hard to find because of covered up hotel's signboard.
internet facilities sport facilities were very poor
Excellent rooms. Good location for the business traveller but stil handy for the metro to the city centre Faciliies at the moment only adequate but inprovin every day as the hotel fills up.
location and friendly staff, cleaniless, good undergroung parking, subway station just 1 minute from the hotel, hotel still not finished 100%, looking for attestation from Holiday Inn, seems that some of the fire-exits unfinished and long corridors - distance of my room (almost last room on the floor) longest in my experience from elevators. Please don't charge additional money for using internet in rooms.Air-conditioning little bit noisy - NB! All of my comments are just notices for improvement, we were still satisfied.Thank you!
Nice and clean, friendly staff, good location - airport bus stops by; 10 minutes to downtown by the subway. Breakfast rather overpriced (~EUR 15); also the canteen is overcrowded during the breakfast time. Free wireless available only in the lobby.
Check in was impolite.....but after that everything was fine and very polite!
very good far from center
Nice english speaking staff, the hotel it self rather new, located not far from the city centere, close to the metro station close to the hotel is located building uder constraction and the view was not so spectacular
Very good hotel, european style and level of services the price could be a bit lower since the location is far from the downtown
Transportation convenience and comfort Reception clerk promised to wake us up in the morning but failed to do this. Registration of our immigration cards was not performed in time for checking out.
If you need a hotel fairly close to the airport, this is an okay option. Check in took 45 minutes. They will try to impose a registration fee for $40!!! This needs to be done away with Park Inn. You are the only hotel i stayed at that tried to use this scam. Also, the rooms are small and very outdated.
Close to the airport Had to run the water a long time before it got hot
clean everything was fine
I've been in this hotel for few days during a business trip. The hotel is very close to the airport. Is a tipical very big russian hotel, lots of rooms, lots of people. The reception desk emplyees are a bit slow due to the few people that are working there. The guests must wait to much time before receive assistence.
Good location for airport and metro Very busy with tour groups, Unhelpful unfriendly staff. Price fixing between hotel staff and taxi drivers.
Location is near airport and can avoid the traffic jam in the downtown. Hotel building is a bit old and we can not operate the airconditioner in the room.
The good breakfast, round the clock is on duty the doctor In advertizing there was an information on working pool and Spa-SALON, at registration in hotel the manager it was confirmed. But upon it has appeared that the pool and Spa-SALON don't work a month and even a month won't work.
Close to the airport and easy to get to the downtown by metro. Staff and management is good. WI-FI is for additional payment.
Room was ok at the price offered and the nearness to the airport. During sheck out the front desk forgot to give me my passport back and they could not find my receips from visiting the restaurant the night before.
There was no ref (mini bar) in the business room.
Nice room, nice staff Billiard and swimming pool closed everytime you need them. And we chose the hotel cause my son likes swimming. Three star breakfast.
Idea business base with prices that werefair by Russian standards
The walk to subway (metro) is 10 min. The staff was very courteous. Breakfast was excellent. I did not try to use spa/swimming pool. Location for me was very convenient, but for tourism may be a bit far from the main sights.
the breakfast is very good and the Service of cleanliness are excellent. the fitness gym are something you do not see generally in hotel this gym is Equipped properly and excellent. no
Front staff is friendly for concidering in Russia.
all was ok, but the problem they do not have a bell man, I mean theoretically they have, but in reality nobody helps you with the lugagges.
One of the best hotels in S.Petersburg. The staff was very friendly. The room reflects the 5* comfort and was equipped accordingly.
The breakfast Hot water is brown! No air conditioner.
Availability of WIFI Inadequate lighting in the room and non availability of fridge.
breakfast, restaurant small room and bathroom
Good rooms, good location, nice restrant I thing bath is to old - from soviet union time
Breakfast Not clean water
Good value for money hotel. Breakfast buffet has enough choice and flexible hours. It was very busy, as there are always busses passing through as well.
Rather nice Sky bar on the 17th floor. There is some smell on the first floor and red carpets.
Everything is ok!
Nothing Comfort rooms are not in the main new building but in the old one (4story offices building, very old, scuffed, maximum no stars at all). Awful spring bed. Yellow water in the bathroom. No WiFi at all. The worst I've ever seen...
On arrival we were upgraded to an apartment room with a huge bedroom! That was really nice, breakfast is really good, the choice is very wide, although the variety of food could be more different everyday, but still this hotel a good value for money. Hotel is situated not close to the metro station, nearest is about 10 min walk. It was my 4th time staying in Azimut and i will go there again, because its the cheapest good accomodation in the city with good breakfast and friendly staff. If you have more money, kindly advise you to book Business room, Comfort room is more simple and furniture is different. Bathrooms must be upgraded.
My family stayed there for one week. We really enjoyed our stay. The hotel is conveniently located close to the Metro, just two stops from the Nevksy Prospect. You can get to Nevskly Prospect in 15-20 minutes by metro or in about 45 minutes by walking. The hotel staff was very helpful and they talked good english. The room was very clean and spacious. Compared to other hotels in St Petersburg, this was reasonably priced. The free wireless access was very convenient. Overall, we really enjoyed our stay. The breakfast was quite expensive, so we ended up not getting it.
I liked the design of the restaurant, especially the fireplace. The food was excellent. The staff was very attentive and friendly. The only small minus, not all menu dishes were available.
The dining facilities were convenient and well presented with pleasant and helpful staff. Ambience good. The sink in the bathroom did not drain well so it was hard to get any hot water to shave.
Nice Finnsih quality Hotel
I liked everything but the price. breakfast was too expensive.
My room (on the 7th floor) was quiet, had an opening window and was not too hot. The bed was extremely comfortable and I slept very well. As my stay was during 'White Nights', the thick curtains were appreciated! Room fittings are tasteful and high quality. The spacious 'Provencal' style restaurant/bar area is relaxed and cosy - good selection of tasty dishes to suit all appetites and... No complaints!
The bed and spa The location!
Wireless internet included in price. Good breakfast. Good air conditioning of the room. Good bed. They have to include price of the breakfast in the price. Lack of TV programs.
Nice hotel, not far from the city center. Probably too expensive without special offers. At least breakfast is 3-4 times expensive than in cafes 3 mins away. Rooms are neat and furniture is new. Ask for a room on the highest floor to enjoy the beautiful view - Sokos appeared to be one of the highest buildings in the area
superb interior and comfort nothing I suppose
The level of service, friendliness of the staff and level of assistance they were willing to give.
calmness and romantic of enclosed restaurant area (beer + wine), excellent staff members
The staff were very helpful and friendly, the courtyard is lovely
A really nice hotel. Rooms comfortable and food in both restaurants very nice. Well placed for visiting the city centre and tourist attractions and just a couple of minutes away from the nearest metro station Tea and coffee making facilities in the room would have been handy.
TV Japan was available. No elevators. Having filled the bath with hot water, the water turned cold halfway. I could not use hot water for several hours !!
Hotel staff very helpful and all aspects of the hotel very clean and tidy.
Absence free Internet (Internet is payed by special card - it's no comfortable)
Good location, good food, good service high price
Everthing was wonderful at the Helvetia. The service was excellent - polite, helpful and understanding of foreign travellers who cannot speak Russian. The only little thing that I did not like was the bed. It was 2 x double beds to make 1 King Size bed, which meant the mattress was not suited for the bed. I think to make Helvetia even better, this will need to be addressed.
Absolutely everything nothing
The Helvetia has an excellent location very near the metro and the main shopping street, yet is is very quiet. It comfortable and clean, while being less pretentious than other hotels in the area. The food served at breakfast is very good and their restauants are praise worthy.
Only the bathroom was good.It is not far from the main interesting sites. We arrived late at night and nobody helped us with the luggage.Our roon was in the third story of the bullding but the elevator did not worked, so we had to carry our luggage up.They did not clean the room at all for 3 days we stayed there.Some of the stuff were unkind.Every time we opened the water there was a kind of snoring and noise. It is not 4 stars may be 2-3 stars.
Great afternoon tea and cheesecake!
Just the place and interior of the hall and room, they gave me after my request to change the previous one. The girl on the reception was really terrible, unpolite to me in everything:in talking, in pose, in explainig the rules and for the other request with check-out. it took me 25 minutes to get the reciept.
bed, dressing Very thin walls, audibility, just as if the walls are not quite. Sleep is impossible due to the fact that any sound is heard. This is a critical parameter.
The hotel is very close to metro station Vladimireostrovskaya. Also a lot of busses are located at the metro station. Quiet area.
nothing it was old ,derty and much diffrent beteen photoes and realety
Nicely decorated clean rooms, good location, quiet. Good breakfast buffet, especially the sausages)) Polite restaurant staff. Smelly water, the reason of which the staff failed to explain. awful elevator that's not big enough for two people, let alone two people with luggage (especially important if you live on the 5th floor). No 24-hour room-service and malfunctioning Wi-Fi during the whole 4-day stay. Restaurant closes early, too often used for corporate events. Low-key service that's sometimes too "low".
It is perfect place to spend the weekend in St Pt. with husband or with children. There are some interesting tours especialy for kids (visit to warship and doll's museum, aquapark). It is not center of city, but it is very cozy place, close to Neva river. The room was very comfortable and spacious ( for me was very nice the floor heating in bathroom), the reception girls were open and friendly. Breakfest is smorgasbord, with diiferent choice of snack ( may not so much as in 5stars hotels:) We have a little problem with electronic key ( it didnt work, when we came back from night walk), and also we awaited for our omlet at the breakfast too much time:(
The hotel offers a very homely atmosphere.