Vi ønsket et hotell med inkl. frokost. På nettsiden deres stod frokost inkludert i prisen, og for å forsikre oss om at dette stemte ringte vi dere for å få dette bekreftet før bestilling. Når vi ankommer hotellet, så stemmer ikke dette og vi får en sint telefon fra en av lederne på hotellet om at vi ikke kan komme å forlange å få frokost til den prisen vi har betalt. Hotellet har et svært dyrt frokost tilbud, så vi endte opp med å spise frokost ute. Dette er noe uheldig når man reiser med barn, samt at det var ett av kriteriene for at vi valgte hotellet. Ber dere derfor bedre nettsiden deres hvor at hotellet og informasjonen som står på deres nettside stemmer overens.
Bra standard og god service generelt. Hyggelig personale. Aircondition på rommet virket ikke, og ble ikke reparert til tross for at jeg varslet samme dag som jeg kom. Var der i 4 dager! Dette gjør at jeg har bedømt komfort til dårlig under punkt 1.
Excellent location. The staff is not well-trained. The room does not worth such a huge price. Internet is very expensive. The interior looks cheap. There were no bathrobes (5* hotel).
Location is very central to Saint Petersburg, all around appearance is pleasant, nice bar and restaurant. Breakfast is not included in room rates, Internet is charged extra and is expensive. For the price of the room you would expect a bit more
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
specially for business trips - breakfast should be erlier as 07:00AM
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
Top service, location We didn't get the room we booked. The prices were untransparent.
Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
location is fine - price is too high overpriced
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
The staff shows absolute incompetence as far as client satisfaction is concerned
It has an excellent service!
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
Ok rom, flott beliggenhet. Veldig hyggelig betjening i ekskursjonsskranken, men også her var det stor forskjell på kunnskapen i forhold til alder på de som satt der. Flott butikk. Mye støy fra byggearbeider utenfor. De unge jentene som jobbet i baren, kunne lite med ordinære drinker, de kjente ikke til hva dette var. Internettkiosken (på engelsk) funket ikke, bare den russiske, og da jeg prøvde meg på denne, ville den heller ikke funke. Tapte 100 rubler (ikke all verden), men irriterende. I resepsjonen sa de at dette ikke var deres problem, da det var et utenforstående firma som hadde satt disse kioskene opp der. Ikke bra. Taxituren fra hotellet tilbake til flyplassen var 50% dyrere enn turen til hotellet, enda det var en egen taxistand på hotellet. Litt slitt hotell.
Varm og bra hotel rom, frokosten var bra. trådløs internett bra og lite mer service innstiling til de som bor dere.
Meget bra resturang. Maten var god og var billig. Rommet var helt Ok. Kjempebra frokost. Det kunne godt vært wifi på tilgjengelig på rommet, men dette er ett 3 stjerners hotell så da så. Wifi var forøvrig tilgjengelig i resepsjonen.
Nice hotel, not far from the city center. Probably too expensive without special offers. At least breakfast is 3-4 times expensive than in cafes 3 mins away. Rooms are neat and furniture is new. Ask for a room on the highest floor to enjoy the beautiful view - Sokos appeared to be one of the highest buildings in the area
My room (on the 7th floor) was quiet, had an opening window and was not too hot. The bed was extremely comfortable and I slept very well. As my stay was during 'White Nights', the thick curtains were appreciated! Room fittings are tasteful and high quality. The spacious 'Provencal' style restaurant/bar area is relaxed and cosy - good selection of tasty dishes to suit all appetites and... No complaints!
I liked the design of the restaurant, especially the fireplace. The food was excellent. The staff was very attentive and friendly. The only small minus, not all menu dishes were available.
The dining facilities were convenient and well presented with pleasant and helpful staff. Ambience good. The sink in the bathroom did not drain well so it was hard to get any hot water to shave.
Wireless internet included in price. Good breakfast. Good air conditioning of the room. Good bed. They have to include price of the breakfast in the price. Lack of TV programs.
superb interior and comfort nothing I suppose
Nice Finnsih quality Hotel
The bed and spa The location!
My family stayed there for one week. We really enjoyed our stay. The hotel is conveniently located close to the Metro, just two stops from the Nevksy Prospect. You can get to Nevskly Prospect in 15-20 minutes by metro or in about 45 minutes by walking. The hotel staff was very helpful and they talked good english. The room was very clean and spacious. Compared to other hotels in St Petersburg, this was reasonably priced. The free wireless access was very convenient. Overall, we really enjoyed our stay. The breakfast was quite expensive, so we ended up not getting it.
I liked everything but the price. breakfast was too expensive.
The staff was very friendly. The location is almost perfect. A very comfortable hotel. The temperature of the shower was not very constant.
I spent 4 nights there from 12 to 16th September. There was a serious issue about what I expected when I booked the room but I do not want to expose the details to avoid harming the business of the hotel because this is an error cause by the booking.com website. Anyways, when I realized the problem and escalated it and showed my irritation, I was really shocked at the way the receptionist (Yulia) handled it very professionally and then the great booking manager (I wish I still remember her name) did not only solve the problem but... exceeded my expectations as well!!!! Again I cannot give more details but I can simply say.... I will surely go there again and again and again. Small entrance but luxury inside and excellent location! The entrance is very irritating, a very tiny elevator exactly the size of an airplane toilet! That's all.
The hotel have a nice location in the walking distance from the many attractions and sights of the downtown. As well it’s close to subway station. The single room is very small. I would not recommend it for business stay, because there is no table in the room to work. The bathroom was a regular size, but washstand and toilet bowl were almost useless due to the smallest size I ever seen in the 4-star hotel.
Friendly, helpful staff; good location; good breakfast; clean Small room (standard), no wardrobe
Perfectly situated and excellet SERVICE... Well above any of my expectations ahead of my arrivle
There are provided excellent brackfast, even if the place only provides brackfast not a official restarant. Nice service and very sweet. Thank you!
Location is excellent, comfort in the room also excellent (great bed, bathroom, TV), also excelent breakfast and good staff who speak engish, which is great in that city.
Our room was beautiful, clean and comfortable, althought small. The breakfast room was very nice decorated and the ambient, service and the breakfast good. We ordered taxi to the airport at the reception desk to be sure to get a liable taxi. After 25 minutes there was no taxi and after urging the reception tried to get an other taxi, but she did not manage to do it in time. We got the money back and went out. Our luggage was taken to the street taxi. The personnel was pollite, but a bit unexperienced (as very often in Russia) for a 4 star hotel.
The hotel is situated right in the centre of St Petersburg. My room was comfortable and the reception staff very helpful The lift - very small and slow
The staff was very quick to react and very friendly. This is very assuring in Russia. Excellent location for visiting places, can walk to major attractions easily. It seems the hotel was freshly opened and some facility and service process was not properly established. However, judging from the prompt reaction of the front staff, I expect this will be more or less resolved in matter of time. The classic room was little too small for two of us, may be better for single traveller on a short trip.
The breakfast Hot water is brown! No air conditioner.
Nothing Comfort rooms are not in the main new building but in the old one (4story offices building, very old, scuffed, maximum no stars at all). Awful spring bed. Yellow water in the bathroom. No WiFi at all. The worst I've ever seen...
Everything is ok!
Rather nice Sky bar on the 17th floor. There is some smell on the first floor and red carpets.
breakfast, restaurant small room and bathroom
On arrival we were upgraded to an apartment room with a huge bedroom! That was really nice, breakfast is really good, the choice is very wide, although the variety of food could be more different everyday, but still this hotel a good value for money. Hotel is situated not close to the metro station, nearest is about 10 min walk. It was my 4th time staying in Azimut and i will go there again, because its the cheapest good accomodation in the city with good breakfast and friendly staff. If you have more money, kindly advise you to book Business room, Comfort room is more simple and furniture is different. Bathrooms must be upgraded.
Availability of WIFI Inadequate lighting in the room and non availability of fridge.
Breakfast Not clean water
Good rooms, good location, nice restrant I thing bath is to old - from soviet union time
Good value for money hotel. Breakfast buffet has enough choice and flexible hours. It was very busy, as there are always busses passing through as well.
It's the 4 Seasons)) This is an odd criticism I know, but Russia can be cold and sometimes it's nice to stay in and watch a movie. I had never heard of the movies available for rent (they all looked pretty bad) so I looked them up. The reviews of most were like 'basically unwatchable' and not one of them was a movie that anyone would actually want to watch. They were all made in English, which I also thought was unusual.