The room was nicer and more spacious than those you would find in the city proper, the location was clean and safe, and the pool was very nice. Terrible check in wait, staff was rude, shower curtain fell down on me, food/bar were massively overpriced for Morocco, and they charged my credit card twice for the same stay. Also a drive from city, and they call the gouging cab service unless asked.
The room is overall very clean, nice room design very modern , really good location next to beach, shops , eating places and mall. The hotel staff was helpfull when I had a problem. Good value for money. Close to train station as well. Small pool if there is a lot people if your with yourself than its ok. Some things in the room are hard to figure out like how to turn on the lights ( i figured out you had to put in your room card into a thing ) and took a while to figure out shower which only gave hot water ( management helped me figure out how to get cold ) the shower kinda floods the bathroom because it has no shower door. Wish they were more towels. Breakfast was extra. Bit pricy for laundry. But that's it
It was extremely easy to hail a taxi from this location, and it was relatively close to the water. The room smelled of cigarette smoke even though the rooms are no smoking. The pool was closed because the staff said it was 'windy'.
The room was clean, provided enough space for me as a single traveler and the hotel had a nice breakfast bar. Credit card payment wasn't an option, resulting in an atm fiasco. And their cab driver demanded a 30% tip. Whatever.
Close to the train station and beach, large clean room. Nice cheap breakfast. Noisy construction going on right next door
Historisk sus Plassert i gamlebyen - med utsikt over havna.
A very basic hotel, without any good standard. Nice breakfastroom with splendid mosaic decorations. Close to city center, and bus terminal. Pricy for what we got. No AC! Internet facility did not work properly.
The best part was the location; so close to so much to see.The grandchildren loved the breakfast , the food and the attentive service.Very clean and well keptand some staff were very helpful he rooms we booked were not those we got. We booked 5 rooms 3 family and 2 double. The family were the double plus a cot not as advertised. Disappointing.Some staff members were unhelpful and disinterested.
access to the city centre the 'middle-eastern' ambience of what shout be an 'international' hotel
shockingly poor breakfast
location is there a maitenance service in this hotel...? (internet not working, lift do not work ...etc. may it's like the staff just busy to talk together ...!
Comfortable room, and very convenient location Only one lift working during my stay.
The hotel was excellently located overlooking the sea, the bedroom was beautifully spacious & the bathroom was well equipped.Public rooms were spacious & welcoming. The breakfast was dreadful.....for a 4 star hotel & charged £10 each person there were no 'basics' - ham, cheese or fruit!
Close to beach Did not have our reservations. A/c did not work, room smelled like sewage
I liked the room, its being very comfortable and clean. The breakfast buffet was delicious and fulfill.
Stopover on way from Spain to Marrakech Breakfast too late for early train. Internet was not working.
Location Large rooms Cleanness Outdated TV
very close to the port and in the centre of tangiers.
It was well organized and the room had amenities such as reading lights and had a place to store two suitcases. I couldn't figure out how to use the TV. However, watching TV was not a priority.
Excellent view. In any case is one of the two acceptable hotels there Bad sheets doubtfull clean. Prices not reflecting the confort
The location of my room with the Bay of Tangier, the palm trees, the swimming pool and the rising moon over the water. It was really spectacular. Mini bar was really nice and very handy as I was exhausted.
Service in general of the hotel The guide recomended.
Staff were incorrigibly self-promoting: I.E. referral to a rental car company with a new car which turned out to be a 2006 repainted sedan with seat covers and 85000km! Incompetence punctuated by outright lies would be a solid description of some staff.
The stay has been extremely pleasant and the staff was very nice and helpful
The old world style and traditional Moroccan vibe it has, it has a style and timeless quality that has sadly disappeared from most hotels today. The girl in the spa reception was so rude when we enquired about prices. She turned her back on us and when I asked a question she shouted 'what' at us. Got the feeling we were really bothering her as she chatted to her friends.
Beautiful spot, rooms and dining areas. Lovely views and feeling of the old world. Recently dropped from 4 star to a 3. We were welcomed warmly but when we didn't want to partake in the expensive tourist services (mainly guides bring you to friends shops and over priced restaurants under the pretext of being helpful, inflated taxies etc) we were treated a little rudely. Service seems to have declined with the decreasing stars. Shame, such a beautiful building and nice spa.
hotel run by very friendly staff. very clean rooms, everywhere in fact..hotel had a lovely old fashioned moroccan feel , with attractive decor and styling throughout. great use of wellness centre for hamman and massages. a little bit expensive, drinks and food. easy to get carried away with putting everything on the room and bill at the end. but for this quality of service, partly expected.
it was a pleasant, well-located hotel with a special character.
No mirror in the room....when they have families with kids they should put them in the same floor as kids disturbs the other guests with their noise..running in the corridor of the hotel and knocking the doors of the rooms!!!
Nice view , clean , nice welcoming , good location
The facilities, and the receptionists at the Casino. The price is very high comparing by other hotels rates.
The food was wonderful! Very nice pool area. Several bars to choose from. Well staffed hotel. They charge extra for jacuzzi and internet. This surprised me.
Decent swimming pool. Paying to use fitness facilities despite already paying 150 Euros for the room. Break is more like 3 star hotel than 5 star. Staff at reception were arrogant and unhelpful and do not show any concern about customer opinion. We were charged for laundry services but we did not use any laundry service during our stay.
The hotel location, the view, the manager being present at the time of problem. 1- I was checked in to a room that has not been cleaned by house keeps. This happened at 3am after my wedding and a drive of 1hour. After a complain to reception, the room was cleaned and the hotel manager turned up and assured that he will look into the matter. I was offered a free night stay. 2- No Iron and I was not provided an one after 2 phone calls to reception - disgrace for 5 stars
The rooms were comfortable and it was quiet.The breakfast was good and the staff friendly.It was within walking distance from the old town and the Medina.
The staff was extremely helpful and friendly, the location was excellent, 5 minutes' walk to the city center.
Close to airport Staff not helpfull, food not good
I liked courtesy and readiness to help some representatives of attendants, and also kitchen and service at hotel restaurants. When we had to reduce for day residing term in hotel, to us have kindly met. The indifference of other part of the personnel of hotel was not pleasant. Also in number at arrival the old towels, some open space fragmentary, other - in stains hung, however under our request this problem has been operatively solved.
The hotel was close to the beach and several restaurants. The pool was very relaxing. Outside of the hotel was very loud during all hours of the night and into the morning even with the windows shut. It was very hot in the rooms and the airconditioning did not work. The hotel front desk told us several times that they would have someone come fix the airconditioning in both rooms we had and no one ever showed up. The were of no help at all. The rooms have a look of a low budget hotel but the hotel prices were not low budget. We would "never" recommend this hotel. Also a note to all visiting Tangier. You only need one (1) day the see all of the sights.
The staff are very cooperative, atmosphere is good
Breakfast was good The receptionist was not help full, actualy they refused to let any visitor come to my room !! The bathroom was poor small and the shawer was malfunctioning.
The location is excellent nothing
Copious breakfast with traditional morrocan dishes, but continental also; quite nice decoration for a hotel from north of Africa; the swimming pool and the garden around it; the location near the port; the beach at 5 min unfortunately good only to walk (at least in the 3 days we stayed in Tanger it was quite unclean) A little bit far from center; noise from AC and street, furniture with dusting aspect
Relaxed and friendly atmoshere all staff very helpful large rooms and bathrooms Our room was on the 3rd floor a bit too far out of the way and a heck of a climb
The proprietor and staff were delightful in this beautifully renovated house in the old quarter. Old world ambiance, with a rooftop terrace that overlooks the medina.It felt like an oasis.Do not try and find this hotel without help. Staying the Medina is for the adventurous; we were always glad when we made it back in the door
The owners have paid wonderful attention to detail in terms of design and the little bits and pieces that really make your stay special. The rooms are beautiful and it has a very nice roof terrace. A little more explanation of the nearby area on arrival would have been useful.
The staff was helpful beyond words. The rooms were nicely decorated and the place was well done, but the staff was great, from the woman who served breakfast, the maid, the woman who cooked and Moustaffa, they made the difference! none
i think its over price the room very small
Good location, beautiful rooms which were quirky and romantic. The room had no air conditioning and the fan that was supplied did not work so it was unbearably hot at night. Didn't sleep very well due to the heat and also very noisy as our bedroom window led directly onto the street below where peolpe seemed to mill about until the small hours. Would not stay again.