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Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
Our room was so nice. In the lake tower on the 14th floor. Great views! There nothing we didnt like.
The rooms were very nice; great bathroom, comfortable bed, and the casino was nice as well. Strange arrangement of the electrical outlets. No real easy place to charge your phone and be able to access it in bed unless you happened to bring an extension cord with you.
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Cleanliness and Friendliness of the hotel
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
Too many broken down elevators
bathtub and shower feature is good, bathroom counter space is good, two separate vanity/sink areas is good, refrigerator in room is good, chaise was uncomfortable, mattress was uncomfortable, pillows were not comfortable, they were down and they flattened out to nothing, lighting was poor and the drawer space for clothing was poor, dresser is old outdated and banged up. Rooms need updating.
Room and bed
Cleanliness of the hotel was consistent. I had to stay at two nights in two different rooms in the 18th floor which they gave me a perfect view of the fireworks during the opening of the gold tournament. Especially the cleanliness of both rooms was satisfied. I loved the valet free parking except tips only. The second night I thought the front desk would rush the room to be ready within the time I checked out the first night but they called after fee hours. Also no one ever answered the front desk when I called from the room in the morning.
The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
I would stay there again!!! The Valet Was Very Friendly and the room was very cozy. Great Beds! Wonderful place to stay.
It was a very nice experience at the Hard Rock hotel for my family and myself. Hotel personal were very helpful. Room didn't get cleaned, while our stay there.
Hotel was ok nothing outstanding but overall good experience. Check-in seems to take forever, luckily when we arrived there were only three people in front of us but it still took 20 minutes. After we came back for dinner it was packed and it probably took over one hour at that time.
location is great. Hotel overall was smokey and crowded. Unfortunately we had a very loud neighbor who decided to have a late night loud party. I think being associated to the casino, probably not the best place to stay with kids.
We left a blazer and it was stolen either by the next guestor the staff
Had 12 people in front of us in line. Waited for 1.5 hours in this short line. Don't understand why ????
We been wait for 4 hours to get the room and the room was not clean and the receptionist was very mean.
It was pretty loud and not very friendly customer device
Hotel was fine. Staff was very friendly. Food was decent. Check in took to long. Bathroom in the room needs updating.
Don't know. Weven were turned away 15 miles from Lake Tahoe. We never got there. Driving a rental from Sacramento to Lake Tahoe on Christmas Eve, we were turn away about 15 miles before Lake Tahoe because state Highway patrol was requiring snow chains and or all wheel drive to continue on. We called Hard Rock as well as KAYAK / Get a Room - they agreed to cancel the reservation but would not return any $240 nightly room charge. Do the right
Bed was comfortable. 45 minute wait to check in. Two $6 waters had already been opened, asked for new ones, never got them. No hair dryer, called 4 times over two days to get one, finally got one and it didn't work. Had to flip out on the phone to have them bring another one. Three of the five lights in the place were out, called to have them fixed, but no one came. Aside from a made bed and fresh towels it were as if housekeeping hadn't been there in weeks.
Covered parking Room smelled Heater/AC didn't work properly, so sleep was not great due to temp in room Staff rude and abrasive with myself at check in and with others waiting to check in and check out For the OBSCENE PRICE OF $300/night for what you get, including a $22 undisclosed Resort fee which is a joke because this is NOT a resort---blatant rip off of customer that is not included in KAYAK on line reservations, I would not stay here again.
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
Location Horrible service
Nothing Room smelled like smoke.gym was outdated.
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
Poor check in service. No comps.
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
Staff was friendly. Rude noisy neighbors kept us both up from 2am until 430 am both nights!
room and view were pretty good the house keeper ignoring the "do not disturb sign", ringing the door bell, walking in and walking me up at 830am. the counter agent ignoring this complaint and not even offering a discount or anything more than "i'm sorry sir, how would you like to pay the resort fee?"
The location is great. A bit run down.
Got reservation done through kayak. Hotel did not have reservation request till day of arrival till I reached front desk. Getaroom customer support was called multiple times but had no way to help. Finally hotel VIP service manager helped to give us the room at 7 pm. We arrived at the hotel at 4.00pm. We wasted our evening at the hotel front desk.
It's was good hotel I think I liked it a lot
They were overbooked so they had to send us somewhere else to stay. I am waiting on my refund.
Casino was decent although table minimums were incredibly high for this area. I mean on the strip in Vegas it's common to see $15 tables at nicer hotels but $25 here at Montbleu is a joke especially for the level of service! Staff was incredibly rude and offered no help to guests! A member in our party paid for early check in and was told his room would not be available until 10:00PM! They said they would refund the resort fee (which let's be honest..what the hell is the resort fee really for) and his room NEVER became availble. He slept on our couch. Unacceptable! They said there were only 2 housekeepers on staff to clean rooms and that they were going as fast as they can. No managers were available to speak to for 2 1/2 days (they told us they had too much OT so no one was here except the hotel manager, which ignored all guests requests to speak to him.) Unfortunately we were not alone...there were at least 25 other parties in the same situation as us!
Nice manager and Diego at the front desk. Cafe Del Sol breakfasts were great. Very, very dirty. Rooms were dirty. Nobody to clean them. Many public bathrooms dirty, no toilet paper. Some front desk staff were rude. Not good customer service. Poor communication. No manager on staff until after noon. A lot of angry customers complaining about the no maid service and dirty rooms. Stained sheets and pillow cases.
Newly renovated rooms are spacious, high-end vibe, and don't smell like smoke (as a non-smoker,that's always a concern of mine staying at a casino)! This is a great spot for a weekend of skiiing at Heavenly: walking distance to the gondola,a fantastic hot tub, and even a Starbucks inside for a cheap breakfast! Very affordable if you're sharing the room with friends. Customer service was slightly lacking...the front desk often didn't pick up when we called and check-in was a bit hectic. It felt like they couldn't handle large surges of people checking in along with people getting coats from coat check. In that respect it felt like they were prioritizing the casino over the hotel...
Spacious rooms. Smoking allowed in casino. Lingerie shop in elevator hallway.
Rooms were nice with a view of the lake. Lagon pool area was nice. Waited in line for 20min with about 10 other people to check in. That wasn't the problem, a group of African American women come barking up making a big fuss about their room and step right in front. The staff didn't tell them to wait like everyone else they just helped them out first. At montbleu you shouldn't wait like eveyone else, just be loud and obnoxious and you'll get what you want. Won't be staying there again
When we arrived they did not have our reservation in the system. They told us to have a seat for 15 mins while they manually enter the reservation. When we got to our room it had not been cleaned from the prior guests including beer that was stilllaying around. They offered to come empty the trash but could not confirm if the bedding and towels had been changed out. If you make a reservation I would call and confirm they have the reservation and have cleaned the room.
Within walking distance of restaurants, gambling and night life. Housekeeping staff were very helpful Room did not have a seating area or bath tub
We had to call multiple times because the room next to us was partying from 9pm-130am and only finally stopped because we called for the 3rd time. At one point we couldn't even get they to anyone from the hotel and ended up having to call on our cell phone to reach security. We could also smell smoke from there room too. Our air conditioning also didn't work and we were so uncomfortable and hot all night. the jacuzzi had so much chlorine in it it was stinging our eyes and we had to get out.
Requested rollaway bed and it took them 5 hours to bring a completely old, dirty and torned rollaway bed without bedding...
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
The free breakfast The overly expensive room service
Hot tub, free breakfast, spacious rooms. Slow / unreliable internet, especially during busy weekends.
Great sized rooms Wifi poor Kept cutting out and needed rebooting
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
Close to restaurants, entertainment and gondola to Heavenly resort
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
The rooms were nice. It's very much an Embassy Suite style hotel. I believe that it was at one time. So we had a bedroom and a living area with a couch, chair, tv and dining table. It was nice having a microwave and small refrigerator. The front desk staff was very nice and the valet were super nice! It was an extremely busy weekend and even after working all day non-stop in the freezing cold, they greeted us with a smile and were very friendly. I will definitely stay there again. Normally I don't post negatives but there were just two things that really bothered me. 1. We attempted to eat that the Echo restaurant in the hotel. We waited at the podium for at least 15 minutes and not one of the staff came to help us. As a matter of fact we counted at least 6 people that looked at us and just kept doing what they were doing. No "we will be right with you", no "let me get someone for you". Nothing! That was completely uncalled for. 2. When the maid came to service our room, she did not do the greatest job. No vacuuming, which the floor definitely needed, and the bathroom floor should have been cleaned too. That gave me a little bit of an uneasy feeling about cleanliness. I realize they were busy but they need to make sure that they are thorough when it comes to cleaning.
Very nice and clean beds Pool to chlorinated and cold
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
The views, locations, the rooms and some staff members. Check in too late and check out too early.
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
I don't like this place too much.just stay one night.
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
Great food! pleasant room, comfortable bed. Plenty of towels. convenient free bus pickup for skiing Heavenly Valley. Tiny bathroom, tiny bathroom counter.
The parlor room was spacious. Our 2nd story room had water-stained exposed ceiling beams. My husband worried about mold. I woke up with a lot of itchy bites and wondered if the previous room occupant had a flea ridden dog in there.
That I checked out early.. The room smelled terrible. The staff charged me 80 extra for bringing my pup..and downgraded me to a smoking room! I booked non smoking!
Timber house restaurant was so much better then "timbers". Food used to be so much better such a shame
Great price for the room
The room was quiet, had two beds, and ample room to move around; however it was very dated, the bed spread was old, and seemed very dirty. We took it off and laid it aside. the nite shade was old and had holes in it. However the restaurant attached to the Inn was amazing, we have eaten there several times, even on drives through the area, a plan that will not change even though we may never stay there again.
Nice location, clean, simple room. No wifi, fair casino, facility.
Everything is perfect even staff very helpful
Phone did not work during our stay and was never repaired. Fan blades rattled in air conditioner and took 2 days to fix. in general the entire facility meet upgrading. Casino and restaurant however are good.
You can't beat the beach access! With two young sons, having the pier, pool, beach and bar (for mommy & daddy) all within footsteps of our hotel room was amazing. Convenient and SO much fun. The grounds are great. We sat around the fire pits and ordered dessert one night:-) Love everything about this place. Oh, and it's affordable!
Location on the lake front was excellent. Hammocks to enjoy the views and outdoor. Dock excellent for watching the sunsets. Buildings are old. We stayed on 1st floor and heard every creak and Crack as the people above us walked around. I was aware of their bathroom and showering habits. Our room was not the cleanest. Walls had lots of spots on it, smelled like bug spray but they tried to cover up with lemon scent. Our bed was extremely firm and so we're the pillows. With the noise from above and the uncomfortable bed it was difficult to get a good night's sleep.
I like the location, very clean and exciting, the room setting was nice and comfy, the pool my children loved! and enjoyed and landscaping was very nice maintance plus, the beautiful fire pit in the evening my family and I seat around and talked and enjoyed. Also the walk way to the beach close to the pier! beautiful view! We had our fur baby and he loved it just as much as we did! so happy the retreat is pet friendly great Plus
Due to the staffs clerical errors charging us over $200 in room service fees which were not ours "but looked close to our room number" caused an embarrassing and uncomfortable situation when our credit card was declined at lunch, due to the staffs eronious errors, and also not having access to our money for 2 days which is an extreme inconvenience when you are traveling.
The staff made our stsy Rooms were a little small but with the fireplace and deck made up for the room size.
Close to everything and even has its own beach with a pier and restaurant. Rooms desperately need to be updated.
The staff was very nice and accommodating! Since we decided to not stay there for our vacation they let us cancel without any pay! Our room was next door to house keeping. Washing machines were right next door which were very loud. Outside our door was the delivery dock with lots of confusion. The beach was not as groomed as I was expecting from a resort. Dog poop and cigaret buts. The water there was full of algie which I'm not sure if that is due to the dock? The Ticki bar was full of people which is great for young party kids. But we were looking for a resort with a pleasant, clean and family friendly!!
Perfect location on the beach and in town. There wasn't sugar or creamer provided for the coffee, and there weren't any wash cloths.
Loved the fireplace in the room. Loved the efforts made to save - with the shampoo, conditioner, body wash, hand wash, and lotion. Also, loved that we had the option not to have towels and sheets changed to save on water. The staff was very friendly and helpful!
Loved being right at the beach! We went midweek and pretty much had the beach to ourselves! The rooms were nice. The staff was great! The only thing I didn't like was the smell of the soap, shampoo, etc. provided. It had a weird medicinal smell.
Great staff and location. Very close to the water and shopping. Clean accomodations overall. Very small rooms, rather cramped spaces, and no complimentary breakfasts. The drinking water carried a $3.00 charge, ridiculous. At night the jacuzzi party was allowed to carry on until very late, noisy.
Great location, right on the beach. Great views. centrally located. Very good value for the cost.
We really enjoyed how spacious the one bedroom suite was. It felt like home away from home.
Beautiful, relaxing stay. Place was beyond expectations - peaceful, nicely designed, great amenities, and enjoyed view into the woods - away from it all! Staff very courteous and friendly. We enjoyed the outdoor bbq, the woods, the comfy bedroom, the total ambiance and appreciated the covered parking. Really, not a thing we didn't like and had no idea of how wonderful place was. The summer weather a bit warm but we managed by keeping windows dark and closed during day; then opening up everything at night and using fan if needed. The place would be excellent all seasons and especially winter while skiing. The morning show with the blue jays and the evening coyotes plus other wildlife made it even more special.
wonderful staff, beautiful hotel, great location, nice decor and amenities, awesome value! we had a very pleasant stay, thank you!
interior. Fact that it has kitchen and living room. It feels like home. Exterior
The surroundings were very nice. The hotel was clean, it was very quiet. Yes, the staff upon checking in were rude, also the spa was awkward and not set up for privacy or comfort the sauna was grose. This was some sort of time share and they seemed to set aside rooms for nightly rentels. The coffee pot was broke no cable the screen door fell off the first time we opened it.
The hotel was really good. The staff was very friendly. The pool was out of order.
For the price we paid, the hotel was excellent. It had everything we wanted. The room was great (I think we got the best room in the hotel). We had a balcony on top floor overlooking the forest where we enjoyed watching the wildlife. The hotel was within walking distance of the lake, shops, restaurants, etc Liked everything
The Lodge at Kingsbury Crossing is a little gem, great location, lovely staff, good facilities and lastly beautiful apartment style rooms with top range furniture, lovely bedding and well stocked kitchens. Certainly a place to recommend to anyone NO !!!
Clean comfortable accommodations. Close to skiing. Very good value for money.
Would like to see king beds?
This was our third stay. We wen for a birthday celebration and introduced the lodge to three other couples. Like us, they will book again I wish the spa was available (not your fault) and when it is complete it will be wonderful
Great views, very spacious, comfortable amenities and everything in between! Spa on the roof with a sauna. Indoor pool and spa at the clubhouse. This is a must stay!!!! Having to check in at another site
Location to Heavenly Ski resort is great, and the accommodations were nice. I've stayed at 2 different locations and in both found that the sofabeds at each location were terrible for our child to sleep on.
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
All was perfect Except the restaurant
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
The owners are so welcoming and always remember us! It is has a nice home like feeling. It is a short walk to the casinos and in summer there is a private beach, which is also a short walk/drive. Each cabin comes with table,chairs, queen bed, tv, mini electric fireplace And heat. It just a overall relaxing great place to stay it.
Very clean, friendly staff and you can't beat the location. Also dog friendly.
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
It had a nice cabin feel to it while being far from rustic
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
The facilities -- kitchen was complete, indoor heated pool was great, the rooms were clean and the bathroom had jacuzzi ( we didn't use it ). I'd like to bring my friends sometime in July or August and stay in this hotel. I booked 2 rooms. No complaints.
The room and beds were comfortable and the mini kitchenette was a nice feature. The lobby and activity rooms seemed nice for families.
Family friendly Na
it was excellent located property...with easy access to water front and cruise.. why do they charge for parking?
-Close to lake -Clean and rooms seem renovated -Shower didn't work in room -HVAC unit in room VERY loud and disrupts sleep. -Left watch on bed and left 2 messages with security/lost & found about it -- never heard back -Staff is annoying and tries to sell you on timeshares for your next trip -Overpriced for what it is
The view, the outdoor pool, the consierge. There is no shuttle service from Truckee (connection to Greyhound stop). I spent $270 for taxis for both directions and would appreciate being refunded for this. Instruct me how to go about it. My e-mail: email@example.com .
The room was clean. The location was convenient for my stay. Paying for parking whether we wanted to use it or not. I did not like that when I arrived the time share sales staff tried to put the fast talk sales speal on me. They should know when someone says no and lay off. Too many kids in the lobby area. Great for families but not for couples looking for a quiet weekend!
had spa, pool, and sauna location was good. room was clean and nice. when we check-in, the room was cold. heater and refrigerator was broken. After an hours, they changed the room.
Great value for money. Well located. Nice swimming pool and jacuzzi. Parking fees a bit steep @ $16 per day.
Nice stay. Great location Third party check in was extremely slow and my reservations we're lost