location and helpfull staff room very small no air condition
Location; cleanliness. Very comfortable
the staff were very helpful, the location is excellent, the breakfast was good, the room was comfortable and clean
comfortable beds,clean room, good service. hotel on good transport routes across the city. also within walking distance of most sights. we felt the breakfast was rather poor for this class hotel.
The location, the people and the overall atmosphere for the price was great.
The staffs were very friendly and helpful.
The quality of service at the front desk was outstanding, the rooms were modern and very clean, and breakfast was great!
The friendly and helpful staff and the clean environment was a big plus. Lack of service with luggage resulted in my husband injuring his foot with the heavy trolley. There should be some help with luggage, if necessary.
Location excellent with great value for money. Staff very helpful. Just situation outside the old town area with very pleasant and interesting walks. Wifi was a challenge with no access in rooms, however public access points reliable.
Near the bus stand, easy to find. Nice hotel staffs n knows the ins n out of the city. No Internet connection in room. No kettle in room.
centrally located, very nice and helpful staff. Tour companies come to hotel and transport to the tours. Good breakfast too. all rooms are non smoking and no provisions made for smokers.
Meget sentralt i forhold til den gamle bydelen Var der på den varmeste tiden av året. Savnet litt air-condition
Store rom. OK beliggenhet. Kunne ha vært frokost ink. i prisen.
Flott, nyrenommert rom. Sentralt beliggende. Veldig behjelpelig og hyggelig personale. Gratis kaffe og mineralvann hele dagen
Sentral beliggenhet, kort vei til gamlebyen og alle attraksjonene. God frokost, valutta for pengene.
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
Mixture between traditional austrian style and luxury Nothing to complain
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
Great location - easy to walk to everything.
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
Restaurant was good but too pricy. For the rest, excellent stay!
charming small hotel in centre of town very noisy at night
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
Sentralt beliggende i forhold til Gammlebyen. Deilig frokost. Resteurant med en utsøkt vinkjeller, god mat i intime lokaler.
Kun en natts opphold etter vinterferie i Obertauern. Sentralt og godt hotell. Ingen ting å klage på.
Meget sentralt i Salzburg Ingen mulighet for å kjøre til hotellet. En måtte parkere et stykke unna.
beliggenhet rom rett ovenfor diskotek som ikke stengte før kl 4 (dunk-dunk og umulig å sove). det andre rommet jeg booket var mot en bakgård og veldig fredfylt.
Better Internet services
We spent only one night here as we traveled across Europe but it was well worth it. The hotel is very clean, comfortable and convenient to the sights. But the best part was Rene, the muli-lingual front desk clerk who gave us advice on what to go, when to go and how to get there. His Bavaria ticket rail advice saved us lots of commuting cash and carried forward into Germany. We watch him give advice in German and Spanish and help people with events and directions. Fantastic staff. It is not a luxery hotel very nice with the staff and location making it a great place to stay.
Nice view and good price The fact that there was no internet access in the rooms
Very professionnal poeple at reception for information and recommandation Rooms on street side are noisy, there is no air conditionned so windows have to stay opened with bus and trucks underneith
The staff was exceptional in every way. We have never stayed at a hotel anywhere in the world where the staff has been more friendly and hellpful. We only have positive things to say.
The hotel was in a quiet location but close enough to walk to points of interest. There were some good restaurants around and the staff gave some good pointers on where to eat.
The beds were very nice and the staff were very friendly. The hotel is in a good location, walking distance to everything. The breakfast was an extra 10 euros and not worth it.....go somewhere else for breakfast.
quitness, respect to the guests,
the staff was incredibly friendly and accomodating. They made the stay like a pleasant bed and breakfast atmosphere. We will come back!!
Great staff - super friendly and helpful, lovely room with great view, quite location, but close to old part of city
Fantastic - we really enjoyed our stay here - staff were fantastic and the rooms were very clean. Bonus was that they played sound of music every night on the TV at 8pm.
Actually not that much! The room was plain , wifi did not work and there was one laptop for all hotelguests, breakfast was a battlefield if you arrived afyer 9 am .
The room was great -- a studio, but it was just me, and there was enough room to spread out a bit. Stayed four nights and never felt claustrophobic. There is no concierge per se -- rather, the front desk staff acts in that capacity. I had one question that was either ignored or forgotten and got bad information about booking the shuttle to Munich. A concierge shouldn't have to google everything.
Very nice Hotel in the best location in Salzburg.
Restaurant staff particularly friendly and helpful. Food (breakfast and dinner) very good and very good value. Eat outside if you can. Reception staff a bit 'stressed' [need more staff on duty at busy times]. Although our room had aircon, it didn't function fully [cool air, not cold air]. We also overheard other guests commenting on the same problem. The staff 'pretended' they didn't know of this problem. They urgently need to upgrade the aircon...for a town centre location [with the noise you would expect] you need to have the windows shut at bed time, without melting!
Extremely helpful staff Noise-spill from other rooms. Below average bathroom. Price when compared with other similar hotels in W. Europe.
The receptionist"Dietmar" is very nice and helpful.The location is in the heart of Salzburg, wouldnt be better than this. -
The rooms are spacious, clean and well conceived. The location is splendid. Staff is very efficient. Difficult to find your way when you arrive by car as the official address indicates Getreidegasse (pedestrian zone, no access for cars). The hotel has a second entrance at the opposite side of the building where you can shortly park the car for unloading. The public garage is very close and easy to find.
Location. Great staff. Breakfast buffet was amazing. Pillows are useless. Shower has a really low ceiling.
Its position. It's near the old town and you can have everything in your sight in about 5 minutes. my room (wasn't in a good spot - 1st floor) and the smell from the kitchen in the hall. The breakfast was just good but according to the room rates it should be more qualitative and rich.
Location was excellent & staff extremely friendly & happy!
The hotel was very central and had a lot of ambiance. The bar area allowed smoking which was a bit of a shock now that Britain is smoke-free!