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Staff was very helpful, polite, always greeted with a smile. Maitre d' at the Italian restaurant takes pride in his job and has an enjoyable and fun demeanor, and food and service were excellent. Liked the various themed restaurants. Server at the wine bar gave me "blind" tastings so I could guess the wines served. One of the few hotels in Germany that delivered on its claim of 5 star service. No WiFi in Residences and no cables available because it was a busy weekend. Was told the best restaurant was Marios to celebrate our anniversary and never a mention of Der Butt Gourmet restaurant, which would have been more our style. A remote bar on the beach with cocktail service would be an upgrade.
Facilities Yes - children could only use the pool for 2 hours during the day (even the kids pool). The rest was dedicated to adults only.
The location, pool, restaurants,free ferry and comfortable room. The reception staff were extremely helpful and friendly at all times. Excellent.
the strategic situation in the baltic sea and the flowing of ships in seaport.
Very nice location, expecially for those who like ships going in and out of the harbour. Breakfast food and location are super. Spa is nice.
Place, Spa, rooms, breakfast Not enough information in English!!!
I was there on business, and did not have time to enjoy the hotel fully, as I came late and left early. The breakfast was excellent there was not wi-fi in the room, but only cable.
The children's boat club is excellent; children can stay for a few hours or the whole day and receive lunch for a small fee. Our son really enjoyed his few hours there, and this facility makes the hotel very attractive for families. There is also a great play park. The hotel itself is well presented and the food is excellent. The first room we were given was small and had no view of the sea, but after speaking to reception we were relocated and the second one was wonderful. The staff were very helpful, particularly porters and dining staff. The spa was great too. We waited for 25 minutes to check out - in a hotel with over 300 rooms there were only 2 receptionists at one time. Some of the staff did not speak or understand English very well. Restaurants were quite expensive
The beautiful room, the nice and friend people, the see view and Spa-World... No
Wonderful place, a lot of facilities, helpful staff, very nice bars and restaurants The shops were nice, but more "Moderate priced shops" would be nice - Tiffany's prices are a bit high for holiday shopping
Moderne hotell med meget sentral beliggenhet. Svært god frokost. Vedlig bra rom.
Hotellet er ganske sentralt plassert i Rostock, og det har parkeringsmulighet i kjelleren, hvilket alltid er å foretrekke.
Jeg likte at det var et luksuriøst hotell med perfekt beliggenhet i gamlebyen. Topp service! Det eneste jeg savnet var gratis kaffe til gjester som ikke skal spise frokost.
bra beligenhet, fin innredning, dyr internett, ingen kjøleskap på rommet
God beliggenhet tett på sentrum. Bra rom med gode senger og air condition. Vi booket 3 rom og kun to av disse lå i nætheten av hverandre. Synes personalet var litt lite imøtekommende.
The view from the room and close to all amenities Parking difficult and limited, No coffee or tea available in the room.
everything, especially the kindness of the personnel
Wellness center with seaview!
Great Buffet Breakfast, hot and cold selection, Spa area with indoor pool saunas and steam room, location right on the beach, cleanliness of room and facilities generally, secure garage parking. Only that the wine in the hotel was very expensive. Although you could "take away" from the bar for half price which we wanted to do the first evening because our young children were tired after the journey. Bar man reluctant to uncork the bottle so take your own cork screw!!
Sentral beliggenhet og god frokost. Kunne med fordel hatt air condition, særlig i aneksets øverste etasjer der vi bodde.
Svært sentral beliggenhet og behjelpelig respsjonpersonell. Nær parkeringsmuligheter og shopping.
Veldig hyggelig personale og god frokost
frokost og beliggenhet bedre lysskjerming og resepsjon
God seng, fin dusj, hyggelig personale og sentral beliggenhet.
The staff was extremely professional and it every detail was important
only the breakfast the room was too small, at the pictures on web the rooms are different. The payment of 110e per night is not equal to the facilities and the environment.
Reception staff, maps, fruit, coffee The distance is a bit far from the historic centre to walk in the rain.
Helpful staff, large rooms, quiet surroundings, location near the railway station, relativly cheap prises, access to internet free of charge. Parking place far from hotel, no fridge in the rooms, reception closes after 10 pm, no dinner possibilities nearby after 10 pm.
The best value for its rate. Free WiFi, parking, 24 hours access if booked. Large double room with TV.
Beliggenheten i forhold tilstranden var helt perfekt! Rene, store strandhåndkler hver dag i koselig strandkurv var en hyggelig gest. Hyggelig personale, god mat og stille rom. Vi koste oss veldig! Dårlige engelskkunnskaper hos personalet, men det er jo også litt av sjarmen. Vi fikk det fint til med engelsk, tysk, norsk og tegnspråk.
Gjestfri, hyggelig, ekspeditt personale. Nydelig frokost. Stort, luftig rom for oss (familie på fem). Grei gangavstand til sentrum og togforbindelse til Warnemünde strand. Det oppsto en lei misforståelse da vi skulle sjekke ut. Vi trodde vi hadde betalt oppholdet på forhånd ved å oppgi kortnr, utløpsdato og cvc på nett og ble opprørte da hotellpersonalet ville ha betalt ved utsjekk. Misforståelsen ble oppklart ved en tlf til bookingselskapet. For å unngå tilsvarende burde hotellet enten ta betalt på forhånd, eller opplyse ved ankomst at de praktiserer annerledes enn andre ang dette. Vi reagerte sterkt på at våre opplysninger om kortet lå åpent på fakturaen vår som var lagret i hotellets perm. Dette kompimenterer sikkerheten for kundenes betalingskort.
The room was not too cheap, but I had to pay additional fee for the Internet. In other hotels it is for free.
This hotel is excellently clean, comfortable, and convenient. 1. The hotel internet system should be free of charge. 2. Some channels of the pay tv could not see.
location near central station; free public transport (very useful and attractive asset)
the room, the bed, the cleaning of toilet mm. breakfest The lightning
Location is perfect Hotel's staff speaks only on German. In general they were unfriendly.
The hotel was convenient to Rostock (we enjoyed the walk into town). The room was comfortable and very clean. We would ask for a different room next time. Ours faced the street which had buses unloading late into the night, This was very noisy.
Wewere there so briefly - en route from ferry to Berlin, but the welcome was friendly (in English) and rooms clean and comfortable. And in the morning access to the station was very good.
the room very nice and cleany. the hotel is next the station, its very good form me. the receptionist are so glady the room it was too warm and the conditionated air there isn´t, it was very a sin!
Very close to the train station, great breakfast, and free public transportation in the city.
Unbeatable location right next to the Hauptbahnof (Railway Station), Included all-mode city transport pass valid upto Warnemunde, wheelchair-friendly access which is good for rolling heavy luggage too :-), rooms available for smokers too who are not considered outcastes, included breakfast, 24-hr (wo)manned reception and unlocked door means, unlike some other budget hotels in this area, a guest won't get 'locked-out' if they return late or their keycard doesn't work for any reason to let them in their room. Exorbitantly expensive Internet, deceptive log on policy and validity. This is also the case at InterCity Bremen, which I just now browsed before booking at Best Western.