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very clear, friendly staff, nice rooms shower kind of tiny, no parking space other than paying, not even for the first hour in which people come loaded with luggage and have to choice but to pay for the parking.
small room, but clean, modern, and convenient location
We really appreciated how clean and functional the room was, a very small micro-studio but designed well with clean countertops, a very clean bathroom, and easy to use controls for blinds/shower/tv etc. The large bed and towels were very comfortable. It was also helpful to have a casual restaurant/bar onsite, we had everything we needed after a long drive to the airport. The computer check-in was new for us and confusing at first, but the attendant was extremely helpful with all of our questions.
Very modern and clean. Good service and in-room amenities. Free wifi...and easy check-in-check out Walking distance to the Airport price was a little higher
Hands off but fully available approach to customer service. Fully digitally connected as well as humanly connected. The staff is always available and extremely friendly. Fantasic rooms with great digital access on both entertainment and communication/internet. This is in my top ten hotels ever. I have been travelling for over 25 years worldwide. There was nothing I didn't like excecpt maybe the price of the brekfast buffett.
The staff was very friendly and helpful, highly recommended and great price.
Brand new Hotel with a very Chic attitude. We didn't stay in paris Long enough. At least 3 nights is needed to get a sense of this Beautiful City.
Very modern. I loved the lights in the room and the view of the runway. The restaurant/bar was great. The staff was very friendly and helpful. Overall, this was my favorite place to stay on business so far.
Very close to cdgval, efficient and clean. Many dining options but basic food. Rooms are very basic.
Easy, convenient access to Charles de Gaulle airport. Free wifi. Rooms are small but use space efficiently, so there was enough room for everything.
Had an amazing time :))) and experience :)) great staff. I had to give a good for location only reason because it is not in city but!!!!! Shuttle leaves Hotel like every 45 min to train station literally 20 min from Main City I would do it all over again with Relais Hotel ! Beds were super comfortable!!! Amazing rooms, clean, pool and facilities amazing!!!!!! Free water in rooms :)))))) shower and bathroom really good!
big bed. the room had nice furniture. very nice pool and spa area. room shower smelled mouldy.
Decent hotel. Clean, safe, friendly desk clerks, convenient to CDG airport, which is why we booked it. The Golden Tuplib uses 2 twin beds pushed together in lieu of an actual Queen or King sized mattress. This is not as comfortable, due to the seam and rigid area between the beds. This is a common trend in European hotels, and it is lamentable. Have they not heard of larger mattresses? Do they not experience the same discomfort?
Free wifi. Free airport shuttle. Friendly staff. Near a walkable town/neighborhood. Nothing negative to say. It was a nice overnight rest stop before heading to the CDG airport.
We had a 7am international flight. Their first shuttle was 5:15 putting us to airport at wrong terminal at 5:45. Had to take a taxi. Wish i had stayed in paris central. I stayed at an airport hotel for their free shuttle service but ended up taking a taxi...
The buffet at the hotel's resturaunt was quick, tasty and convenient. We stayed at this hotel only to catch a very early flight. It was very close to the airport. Minor items only like no tea kettle and s shower head that would not stay up.
Nice staff, good rate, not fancy but adequate` I asked for a morning wake up call that never came which caused me to almost oversleep and be late for the airport.
Clean. Good shuttle service. Close to the airport only takes 10 mins to get there. Space age tablet room control was more of a gimmick than functional
The fact that we only had to stay here one night. Gross.
The staff were really great. And the Room was nice and quiet. Everything was great.
The shuttle from the airport to the hotel pases frequently and is a short ride. The room was great, clean, and spacious. The staff was very nice and helpful. Would definitely recommend and would come back.
Nothing special It is located not at the terminal but in 15-20 minnutes away by shuttle bus. It is not clearly mentioned that actually there are 3 different Novotels there and you need to carefully check which one is the right one.
Friendly, helpful staff, comfortable room, convenient to airport. Loved being able to walk to the little village for dinner.
The hotel was extremely comfortable, we especially appreciated the 'Wellbeing Centre' - gym, pool, sauna, steam room, etc. It was a great way to end a four week Eropean tour and prepare for 24 hours travel to Australia. As we were checking in, the desk clerk efficiently offered information about our departing flight the following morning (ours was an overnight stay in preparation for an international flight). She confirmed the terminal for us and that the flight was on time. While the airport shuttle bus isn't specifically the hotel's responsibility, the route it takes is rediculous if one seeks terminal one. We spent over 50 minutes on the bus and even began picking up new passengers and returned to a stop immediately beside the hotel before getting to terminal one. The desk staff should be encouraged to advise guests heading for terminal one that the route is impractical and that they should either use a differnt shuttle bus (if an alternative exists), or take a cab. The actual distance from the hotel was under ten minutes, but we took over 50 minutes on the bus - and were late for our flight as a result.
Nice room, very friendly and helpful staff. Will definitely return!
Location provided goos access to CDG airport, hotel was clean, modern and with good services; front desk staff were pleasant and efficient
Clean no-smoking room,comfortable bed Having to pay for the shuttle to fair ground maison&object
easy to live even with a 21 month baby The service maid is knocking at the door at 9 am, we were sleeping, they should check before if the people are at the breakfast or not. The shuttle system is very poor, why don't you stop at CDG 2B ? long run on foot through CDG
the room was very good. (soffa and bed) it is the kind of room that can be used as an office out of office for a couple of days The internet connection (wirless by orange) did not work on my mobile device.
Shuttle bus driver was very helpful. Attractive lobby. Business type hotels are sometimes not particularly friendly to the ordinary traveller. This was the case at this hotel. Internet access cost 5 Euros for 15 minutes ( in the lobby) Many hotels I find give this as a free service now. Room was clean but not exceptional.
A nice evening meal at a reasonable cost Price of beer in the restaurant was rather expensive
staff was not very competent food was expensive and mediocre
Comfortable bed and shuttle service to the airport. The room was very small, difficult to move about with four pieces of luggage.
The hotel was fantastic, having extremely comfortable and relaxing rooms. There was a very nice tub and shower, with a very plush bed. The facilities were also fantastic, with a nice pool area. The bar is directly downstairs as well, where you can have them uncork you a bottle and enjoy it in the comfort of your room. What a great refresher on a long trip! Probably the best hotel I've ever stayed at. Nothing.
The free shuttle bus to the tgv station I felt the staff could have been more friendly
You don't hear one sound there, not from outside, nor from hotel inside. It was great for rest.
The general atmosphere of the hotel was excellent. The room was clean and comfortable. The food at the restaurant was excellent and prompt to arrive. My sister and I wanted to eat breakfast at the bar in the hotel (since breakfast was listed on the menu as a possibility) but it was strangely not open and we had to find food somewhere else. Otherwise, there was nothing we didn't like.
All of the staff were very welcoming & helpful. Especially Sandrine @ the front desk who was nice enough to upgrade our room & give us a late checkout! All the other staff were equally accomadating. The hotel was clean quiet & well maintained, it was a nice preflight stay.
Very nice service in the Hotel I had a old room with bad wallpaper and a very used bathroom.
Proximity to airport. Great place to stay if you have an early morning flight. The service in the restaurant was painfully slow, and the food was not worth the wait.
Transport to the airport, great beds
The closeness to CDG, which made our start on Saturday am so much less stressful. When we checked into the room, there was no coffee, no sugar, no milk available for us to make a drink. There was only 1 set of towels visible, the others were in the wardrobe, but had not seen these.
Only its location It was very overpriced. It was also a very poor quality room and very small. We have stayed in much nicer rooms for 1/3 the cost.
Shuttel bus to exhibition ground. Very bad language skills in the restaurant and you shall not expect to receive what you think was ordered. The shuttel bus driver could not speak english and sometimes the route is different which can be a serius problem when not told.
Rooms were warm and comfortable. Proximity to CDG was perfect. The restaurant was surprisingly excellent! The price of breakfast was too high. We instead went to the local McDonalds.
The food at dinner time was very bad and poor and the breakfast was also not the best one.
Tea/coffee making facilities in the room. Also thef friendly, relaxed atmosphere in the bar.
Convenient for early morning flight. Modern bright hotel. Large bedroom
Professional service and good facilities + convenient location Old restroom
Ease and convenience to CDG airport. Good restaurant. Pillows were too small and soft.
practical, good basic room
After a long drive I stayed for one hour in the Sauna witch was very good. It was a pitty that the drinking water in the Gym was empty.
Good shower Hotel did not receive notice from Booking.com with my reservation until late in the day of my arrival. Promised shuttle to cdg airport (every 15 minutes to af terminal) did not come between 7:40 am and 8am, causing others to miss their flights.
Comfort of the room
lovely room and bathroom facilities; quiet; near village centre; free internet no cups, plates, glasses or cultery for snacks or own food
closnest to airport
It seemed efficient
healthy foods,new clean big and stylish suits, free movies , 15Euros with taxi to Exhibition Center, lovely staff, well equipped fitness room,what else to be! oh may be a a sauna! it may not be the right choice for people want to enjoy Paris but definitely good for Villepinte Exhibition Center related stays.
The hotel is located conveniently to Paris CDG. The hotel is comfortable and the prices are reasonable. The shuttle to the airport runs on time. The value for the money is very good.
The room was large, comfortable, immaculate, and very beautiful. I would stay there again because of the beauty and size of the room and the underground parking was a "godsend" because we were exhausted and had to repack all our luggage and it was pouring rain. There was only one coffee packet in the room and the hotel DID NOT!! have anymore. Not good when you have to get up at 6 am after a 2 week vacation driving all over France. Unfortunately, we only left the maid 2 euros because we felt it was her responsibility, however a female staff member was not at all helpful in trying to find us another coffee. Couldn't they get one from another room? We were very upset about this, and frankly, I don't know if my husband would stay at the hotel again because of this.
the shuttle service, the free internet ,the rooms decor etc were great
Location is close to airport and exhibition center. Parking possibility with security. Breakfast: only some fresh croissants. For the rest some sandwiches in plastic pots (quality very poor). On top there is not enough space (tables and chairs) for the breakfast. Empty minibar in the room. Bad smell at toilet. Television not functioning. Empty soap not refilled.
location No resturant, no free wifi
concept and design, I like it. flatiron, hope there is one.
The staff at this hotel is the worst I have ever seen,
clean, excelent, good breakfast
The staff were friendly and helpful, the room large and clean. Free shuttle bus to CDG, You can then get a train or bus into Paris. I didn't realise before booking there wasn't a dining room? I wasn't expecting to have to go eat somewhere else. There are 2 other places to eat and the food was good.
rooms, staff, very far from city center, no transportation access near it,
the design of the room , the Staff was mostly unkind, very unprofessional , Brakfest was the whorse i have ever seen !
Spacious and nice layout, equiped with microwave. Very clean and quiet. Hard to get a live receptionist thru the phone.
Nothing absolutely nothing the service was poor TV and internet did not work and staff at front desk was aatrocious. See above
the room was overheated and the staff wouldn't care and they were rude.
Modern and clran.
easy access to airport and free transfer no resturant
The bed,size of the room,the executive lounge,restaurant and the breakfast. internet should be free at least for gold and platinum members
The shuttle bus do not go to each terminal of the airport, it goes to the tgv station and from there we have to walk a lot (very hard, specially when we have many bags).
Being nickel and dime for internet. 9 Euro extra if you did not book through Marriot.
The friendly greeting, comfortable room, excellent breakfast.
Helpful staff, well maintained, great breakfast. You must pay to use the computers to get online.
That it was near the airporti in a City I did not want to visit due to lack of time and that I had free transportation to the hotel and back to the airport The personnel at reception were great. The personnel at the restaurant were not so great. And unfortunately I was coming back from Portugal where the prioces were a lot lower and the personnel was so kind that the difference was too notorious.
Close to the airport, shuttle was convenient and free to the terminal.
Size and cleanliness of the room
Lovely room, excellent bed and bedding- luxurious.
Convenient close to CDG although you sometime have to wait for the shuttle, which is supposed to come every 20' Lobby bar; lively and with good food
Convenience to the airport and the great shuttle service. Enjoyed and early dinner and the buffet breakfast before our flight out Tuesday morning. No
Location close to Paris CDG Airport Hotel rooms, particularly the bathrooms need refreshing. Windows are inadequate for a hotel close to an airport (soundproof insufficient). Price of wine glasses too expensive.
The breakfast was the best we had in three weeks of travel in Europe.
Good-sized comfortable room. Messy breakfast room. Booking.com said wifi connection was free-of-charge; instead it had to be paid for, €22 for 24h.
Food was good. Bed was comfortable. Room was a bit small but adequate for a short stay. Did not like wooden platters used insead of plates in restaurant because of concerns about hygiene. Breakfast was not as good as I expected and did not like staff clearing and spray cleaning around me whilst eating. Wine list was over priced.
The room and bathroom were exceptionally clean. The bed had an excellant mattress and very comfortable pillows and bed covers. The distance to the airport was minimal. The inclusion of a breakfast was a very high plus. No, I was completely satisfied with this hotel.
Comfortable relaxing room
Liked the design of the bedrooms and beds very comfortable. Also liked choice of pillows. Breakfast not that great. Service on the poor side.
The hotel is very conveniently located close to the aiport and exhibition centre. All was fine, I did not find anything I did not like.
It is clean and comfortable, nice hotel for flight transfer. Big distance from the city,
We felt that it was good value for the cost. The staff tried very hard to please everyone who needed help and were very friendly. A young man that worked in the restaurant tried very hard but appeared to need more training and mentoring by an experienced waiter. This isn't really a complaint so much as a comment. I didn't like being asked to pay 5 Euros /15 minutes on the internet when the most i paid earlier was 2 Euros/15 minutes.
The rroms are nicely furnished, and well equiped no mini bar in the room
Rooms were spacious and very clean. Well appointed. Dining Room did not start serving dinner until 7 PM. Hard to get up for an early AM flight eating that late. A few sandwich selections in pub but did not find them especially interesting. Tried the smoked salmon and it was probably the messiest sandwich I have ever eaten. Insides kept falling out of bread and dressing ran down my wrists. Would never order again.
Not even close on what I pay and I recieved back!!! Did not have any soap at my room, the bathroom was dirt
Close to airport. Comfortable room. Good value for money.
Very clean room. Good place to access the airport with the free shuttle bus. Hated the drainage of the bath. Couldn't get the internet access.
The hotel is close to the airport, which makes it perfect for those traveling early in the morning. The rooms are spacious and comfortable. The location is only good if you're planing on staying a night or two, not good for those who wish to visit Paris.
clean comfortable room very cool remote staff--felt like they were doing us a favor
it is close to the airport and has the service of "Airport Shuttle". It also has free wifi, which is great!
I find this Best Western Paris cdg Airport to be pitiful and awful. The staff did not care. They did not know any of the simple questions. They had no authorities to resolve issues. Most of all, they did not care how the hotel guests felt about their stay.I Would not recommend this hotel to anyone. Nor would I ever want to stay at this hotel again.
Resepsjonisten tok seg tid til å gi råd om nærliggende hotell hvor vi kunne spise, da det på Campanile var fullbooket og laaaang kø for å reservere bord. Frokosten var grei, med flere valg slik at alle i vår familie på 5 var fornøyde. Vi hadde ikke pute til ekstrasengen, og måtte selv hente denne i resepsjonen, noe som ikke er så greit når man reiser med små barn. En ekstra pute eller to i skapet (noe mange hotell har) hadde vært en god løsning.
Sengen var meget god
Staff was very friendly and all spoke English. Everything was clean and the staff has clearly been well trained for hosting business travelers and making people feel comfortable and properly accommodated. Service & restaurant charges were expensive even for location and level of hotel. Business center is equipped with old and slow equipment -- especially the printers.
Convenience for the Charles de Gaulle airport and ongoing flights. Good shuttle service. Well sound-proofed. Pretty impersonal - everyone was polite, but we didn`t get the impression that people liked working there.
Friendlyness of staff Internet did not work from check-in at 18:00 on day 1 untill check out at 11:00 on day 2.....although several promisses were made it would be fixed in "no time"....
Very nice airy, open lobby and bar area that made it quite pleasant to sit down and unwind at the end of the day. The staff at the bar were very friendly and helpful. Delay at check out, due to only 2 individuals at the desk and 2 customers who apparently did not have straight forward check out and required a lot of time.
room is clean, comfortable. staffs are friendly and nice. It is really hard to find the shuttle bus at the airport. The shower is the only thing not good in the room, the bathtub is dangerous to stand in.
Shuttle bus pick up from airport & easy public transport to & from exhibition centre Mini bar didn't work
This building is a joke. Each room has its own thermostat but they are just for show. It is "one temperature fits all" but the building is inconsistent. Some rooms much hotter/colder than others. No openable windows either. End result, miserable sleep. For those who like sleep cool with fresh air, find another place. Great gym though and food is decent too.
Location >Substantial black mildew in the bathroom >The room is basically empty; other than a bed, a desk and a TV. There was no drinking water, no water boiler, let along any supply of coffee. There was not even a garbage can in the bathroom (only one for the entire room) >The bottle water was sold at 5 Euro each.
Breakfast and bar area was so nice too small swimming pool
Everyone was so very very attentive, the rooms were perfect in every way. I wish there was a place I could of purchased personal items, I needed.
The room was comfortableeble and the service by the stuff was good. The hotel provided limited shuttle bas starting at 6:00 and we have an early flight at 7:00 and had to take a taxi. We requested early shuttle bas at 4:00 am in our hotel order but were not informed it is not going to happen. If we knew there would not be a shuttle bas at 4:00 we would have cancelled the order. The restaurant opened at 19:00 for dinner and we had to wait hungry. The bar could provide the same food but it was noisy and we gave up as the waiters did not come for a long time.
The air-conditioning was not working & it was not comfortable to sleep in the heat. The hotel was sold out & we were offered to stay in the hot room with a fan that the staff could provide as they could not fix the air-conditioner late at night. Not happy!
Two bedrooms apart No curtain on the shower
The front desk staff were courteous n helpful. The room was spacious, clean and the small kitchen was very useful (even comes with dishwashing machine). Free Internet access is a plus point. The only thing we dislike about the room is the hanging picture of a woman's face (i suppose is some art) which is so huge it covers the entire wall and it is not appealing at all when we have to face it right next to the bed. Complete turn off and uncomfortable to sleep in that bedroom.
Very spacious, well equipped appartment in this new hotel.
very spacious rooms, good value for money , free shuttle to airport - 20 min, confortable beds
No bar, no restaurant, no minibar, just some vending machines selling old sandwiches and soft drinks. Had to walk through rain and cold to a 'nearby' Marriott to get dinner :( Understaffed, just two persons at reception, who failed to record my order for a taxi the next morning, almost missed my flight. (There us a shuttle bus, but it goes first to other hotels and thereafter not to all terminals, would have taken ages to get to my 7am flight (and the taxi cost almost Euro 20 for the 3km (if direct) distance. Never again! Not a real 4 star hotel!
Very friendly staff
France what do you expect ...
I like the cleanliness of the room. The room was modern. Very friendly and considerate staff/service. The shuttle service to/from the other hotel. Free internet. There's no restaurant only vending machine. No tourist service.
good room, very friendly staff breakfast too expensive, room too cold
willingness of the staff knowledge of the staff. It is evidently very new and they are learning
The size of the room, the amenities like a hair dryer and the quality of the breakfast. I found the front desk staff to be indifferent about helping with my questions about where to find a petrol station.
Staff helpful. Had scale to weigh valises in lobby. Not a good food choice. I believe I booked for the other Hotel Mercure at the airport, but was booked into second hotel. Very difficult finding the place.
calm, very helpful staff, airport shuttle for 15 minutes, easy to go to airport. Don't have slippers, the shower bath overflows.
The free shuttle service, the large comfortable and clean rooms, and the fresh squeeze orange juice machine at breakfast The morning staff at reception could be a little more friendly, and a smile wouldn't hurt. When we asked about the time schedule for the shuttle bus the man at reception behaved as though we were annoying him.
Luggage scale in the lobby Refrigerator in the room Couldn't find a place for a work session for 4 people (table, place to plug in the laptops).
Staff and location Need to work on bathroom cleanliness
I have stayed at several of the CdG airport hotels. This one had, by far, the best value for money and the nicest staff.
Personal (staff). Close to airport. Food. Price
We sprung for the suite with a separate sitting room, and that was quite comfortable. The facilities were good, including a small fridge in the bedroom. They have a shuttle to the airport but NOT TO TERMINAL 1 (which is the terminal for most flights for US flagged carriers). Because we had a lot of luggage we ended up taking a cab to the airport because we didn't want to have to go to Terminal 3 and then transfer to the airport train to Terminal 1. Also, there are 3 Mercures around CDG and it is often not clear which shuttle to take.
The transport from hotel to airport and return are good and convinence. Big room and very confort
Very polite staff at front desk. Room very nicely appointed and clean. Convenient shuttle to airport every 15 minutes. Perfect for staying near the airport. A step up in quality for the price.
Unclear how to get there from CDG terminal. there are 2 Mercure's at the airport and the same shuttle does not take you to both. Also, where to get the shuttle is difficult to identify - but that is the airport's problem.