Good breakfast and facilities. Room was fine and practical. After 2 nights stay, the invoice showed that the first night was already charged into the credit card used for reservation waranty. As I made the reservation for a group, the first night of every member was charged to my card. Hotel Staff just mentioned that the first night was already paid without further information. It is a complete non-sense.
Too few towels for 2 persons
The restaurant food was excellent and the staff were very attentive.
The rooms open to each other and the staff. Yes. The room were not cleaned and made up and the shampoo, soup..etc were not replenished on the second day.
Very calm and silence. It was good for sleeping but facilities was not enough good. for ex. can not see the international broadcasting, like as CNN, BBC & no refrigerator, but staffs are all excellent. It was very nice for resting and good service of staffs. There was not so versatile menu. This hotel is a little far from city so I had chance to have dinner but there is not enough menu. I hope to stay again this hotel within very soonest time.
Very good and safety place!!
Comfortable - no issues, good temperature V expensive - hi rate due to interpack but that is supply and demand
Excellent price, nice sized room and great food. The perfect hotel when you're just passing through with a couple of small children.
Staff were outstanding.
The hotel was nice and quiet for a really good price. it might not be the best hotel if you dont travel by car.
Cleaned and well located
Clean hotel, calm ambiance. Minibar free of charge. 1. The bar was closed at 23H00! That does not fit into a 4-star hotel service. 2. When we received the room key, the hotel employee advised (without consulting us) that they would bring an extra bed to the room for our 10-year old son. The next morning the xtra bed was on the bill! It would have been correct if she would have asked us if we wanted an extre bed and that it would involve extra costs! At the end, we did not pay the extra bed, but I do not like this aggresive sales-approach.
Friendly staff & rooms furnished to a high standard. Just a short taxi ride from Duesseldorf Airport.
Because we were leaving VERY early the next morning (well before breakfast!), the Front-Desk Staff arranged for bagged lunches to be available on our departure. A very nice touch; and greatly appreciated.
I barely had time to sleep and go, but the breakfast was very good! The hotel had some construction works undergoing in the main lobby. When i arrived at night, it looked like it was closed. There was no information at the main entrance regarding the construction works and an alternative entrance.
Food, Service was of a high standard The double bed having 2 single mattresses instead of a double mattress
The telephone was broken and nobody fixed it
Rooms are not much big but fine for a business trip.Cleanliness of the room is perfect.Wired internet is free and speed is fine. LCD or Plasma Tv will make the room much prettier.
Overall a good experience.
Location Ample parking Very clean Modern interior Air conditioned rooms Gym next to sauna and very humid and hot Outdated and partially defunct gym equipment Restaurant overpriced
Although small, it was perfect for me and my family for visiting the Christmas Markets. Room was perfect for what we needed - just a place to crash overnight and be safe and warm. Wifi didn't work in the room; but did work in the reception.
it was very comfortable and pleasant before travelling i had sent them mails a couple of times but hey was no response to those mails from them only after calling them i got a response from them .
sleep, drink, shower, breakfast. Nothing.
Correct and clean room/bathroom, central location. Expensive and not really functionnal internet connection(didn't work in my room), staff wasn't always helpful or even nice...
Location, price, clear, bathroom Cost for paying by creditcard! There isn't anybody on reception for about 20 minutes when we arrived.
The hotel is located very near the Centralstation and the room are at least very clean. The term "Hotel" is misleading.
Clean and convеnient hotel with good location.
Great breakfast (costs 4 euro). Good location (right between Central station and Konigsalee). Cheap, great for young travelers. Feels like student's dorm. Noisy occupants. On some floors there were problems with WiFi Internet connection (for 5 euro a day).
Location, price, staff.
Cleaness, good education of the staff, good room I think it is abusive to pay for internet and for breakfast. The hotel has too many noises. If you want to sleep early it is praticaly impossible, because ou hear everybody everywhere.
Everything, it is a top class hotel. A courtesy bus to airport/fairground would be helpful.
This hotel was excellent from the staff, the service, to the quality of the room down to the sandwich that we had very late at nite. Nothing was too much trouble, they exceeded themselves and our expectation. Would definately stay again and recommend this to everyone. There was nothing that we didnt like
very poor very poor wellcoming,they gave it to me wrong key and I tried to open another room which is unbleivable and they gave wrong room then what they confrimed to us.
comfort Credit cards Pre-authorization: Amounts blocked on the card were too high
nice as all hotels of the chain not close to centre and area around is somewhat inhabitant
Perfect business-hotel. Highly recommended.
The wireless LAN was not included in the price. The breakfast was not impressive at all, not many items to select between and the food didn't taste all that good.
Good service, punctuality, clean rooms, acceptable dish. Very expensive internet. I could accept if it were an under developed country but unbelievable for Europe, Germany in particular.
Location, Liberty, Facilities.
Staff were very friendly and cooperative on one occasion only, a number of people were 'stuck in the lift'. despite each person swiping their cards in turn it refused to move for some minutes. This was a little worrying for my father, who is 90.
The rooms were comfortable and clean with a nice bathroom and the hotel staff were very friendly and efficient. Close to downtown via taxi or tram. Baked treats in the lobby were irresistable. Cannot think of anything that I didn't like at this hotel.
Classic furnutures, Wide TV, big room, We felt a littel cold in the room in spite of heat up.
The size of the room was fantastic, absolutely huge with everything you could possibly want , hairdryer, trouser press, small kitchenette, tea and coffee making facilities etc There wasn't any room service available for late arrivals or bar facilities
The breakfast was excellent! The room was big and very well furnished! The room had smoke (cigarrette) smell. It's not possible to watch tv from bed.
small and friendly service, quiet. older hotel had a few minor problems - such as squeaking floors!
location, not too close, not too far from the city centre; safe parking, underground parking, spacious rooms... parking garage too tight for a normal car;
Breakfast was great
room size was very good and the staff was very polite.
Very good breakfast
It is very near Main Trainstation (Ratingen Ost), very friendly staff, good sauna.
Calm, efficient atmosphere Not the best breakfast buffet we've ever had - terrible Not the best breakfast buffet we've ever had - scrambled eggs were awful with a burnt taste
correct and normal hotel, no negative points,
Convenience and ease of use. Could not get a decent cuppa tea and all but 2 tv channels were in German or 'Dubbed' in German, the remaining 2 were 24hr news channels...not much for the single, business traveller to do or watch!
Early Check In was possible, room and bathroom very clean. Very expensive Breakfast buffet (16 euro) but of good quality
The food was especially good. Most of the staff were very helpful. I did not like paying 338 euros per night because of some lame excuse that there was an event in Dusseldorf. This I will not tolerate again. When I found out that rack rate is 118 for deluxe, I was not at all pleased.
great location to airport and business district, garage space, restaurant with nice / interesting menu
Spa and the cleaning
Everything is new, very confortable, kind staff Internet is not free of charge and one hour is 8 € !!
small elegant family hotel in fantastic location
The homely feel about the place
We really enjoyed our stay at Hotel Haus am Zoo. The lady at the reception guided us through Duesseldorf over the phone because we had lost our way... The triple room we had booked turned out to be one of the suites in the farmhouse in the garden, so we had one room and one extra room for our daughter aged 11. She felt it was really luxurious and so did we. ANd so quiet!!!! It felt like a spa resort actually to be there.
Atitide, high service
Good breakfast and nice view from the restaurant. Nice reception and convenient location. very small room and no modern bathroom
Very clean and well equipped Hotel with friendly staff Room a little cold
this is not a hotel . its guest house . or in english bed & breakfast
the staff were very nice , nothing was any trouble,the hotel was great value..and very clean.
Very pleasant hotel, friendly people, great breakfast buffet -
shuttle to interpack was cheap Taxi to town was expensive - suggest shuttle
tea/coffee and kettle available in the room no air conditioning; expensive breakfast (Mc Donalds across the street is an option);
quiet transporation problem - epensive shutle services compare to similar hotel - low quality heat system
Nice atmosphere, good rooms and very nice selection of breakfast There was no free internet in the room. I think the hotel should have free wireless internet in the rooms.
Very good food at the restaurant and nice service - the waitress was polite and friendly even if restaurant was full. The room was really smelly. Difficult to sleep, I had horrible headache after the night in that 'no smoking' room
Good and firm beds, easy to park outside, good restaurant, good location with car to work in Düsseldorf and Essen areas small rooms, no Düsseldorf city map at the reception
hotels staff friendly. breakfast was good, though expensive for what it was. Location exactly what I needed, functional, and room reasonable value
bedding was made up for a single...one pillow etc...although I had booked a double
break fast is paid for and not as expected, the Airport shuttle was to be paid by the visitor. the distance from the Messe exhibition is not accurate as in the booking.com website.
Jeg likte det best og helt utmerket. Ingen forslag til forbedringer. Hotellet er veldig bra.
Godt hotell ok beligenhet iforhold til messe fly sentrum,Hyggelig sportsbar og helt ok restaurant. God frokost.Rent og ordentlig
Vennligst skriv minst 15 ord
frokosten var det beste
Det var trivellig personell . Trivelelig og bra standard på fellesområdene. Rom 201 virker noe slitt og "gammelt", bør pusses opp.
Beliggenheten av hotellet var meget bra. Gå avstand til mange fasiliteter.
Vi var veldig fornøyd med hotellet og kommer gjerne igjen! Nei
Bra beliggenhet, god service
Pga byggearbeider i sentrum, og vanskelig ankomst, burde vi vært gjort klar over det. Vi kunne også fått veianvisning.
Et elegant og hyggelig hotel med vektlegging på gode opplevelsetr
Veldig bra service. Taxi døren blir åpnet, bagasjen ble båret til rommet og badekåpa hang klar i skapet. Rommet var stor og med god takhøyde. Frokosten var også bra. Men hvor ble det av muligheten for å stryke buksa? Og hvorfor har de 40 tyske, 10 arabiske og 1 engelsk kanal? Flere engelske tv kanaler og mulighet for å stryke buksa
Sentral beliggenhet, store gode rom og vennlig betjening. Det var likevel noe som manglet for å kunne forsvare hele 5 stjerner.
Quiet well maintained hotel within easy reach to Duesseldorf International Airport.Excellent breakfast and facilities. Reception staff may be more friendly and efficient
room was a reasonable size internet costs were very expensive, swimming pool only open to 10pm, sauna extra 12 euros plus small and not open in morning, food very poor, drinks in room a rip off 5.5 euro for .5 litre of still water! stayed in many dusseldorf hotels as there every week and this is by far the worst.
nice rooms staff bar facilities, cleanliness the price of the breakfast
I was unexpected surprised when we turned up at this hotel. It is a lovely 5 star hotel with everything that you would expect and I was only disappointed that it was a quick overnight stay. We got incredible value for money and the staff were friendly.
It had everything that was needed, to make a short break shopping and sightseeing trip comfortable. The cost of breakfast was rediculously expensive and so was the wifi, hence we spent very little on extras in the hotel.
It's a decent looking place. Charge for absolutely everything
Value for money, only 15 minutes from city center
Hotel staff were very friendly. Hotel in good location as quiet but still close enough to the city. Shower did not work
It was top class I take acception to the exhorbidant price increases during times of Trade Fairs
Breakfasts were rather good. But we were on the honeymoon and staff was informed about it but they gave us twin room...!!! and also their operation with our credit card was very unsatisfying... double amount was blocked when we checked-in and it was unfrozen only 3 days past our check-out...
to improve TV becouse most of channal Germany languge and modifay any arab news channal
rent og trivlig. sentralt
Personalet var vennlig og hjelpsomme. Litt sommel ved ankomsten. Rommet var rent og holdt en grei standard. meget god og omfattende frokost og for oss en meget sentral beliggenhet. Midt i hyggelige " Japan " og en passe lang gåtur til Altstadt . Rolig strøk . God valuta for pengene.
Svært hyggelig betjening. Hotellet hadde perfekt beliggenhet for shopping.Rommet var enkelt og rent.Det var ingen trafikkstøy,vi sov godt. Prisen på frokosten var forholdsvis høy i forhold til oppholdet.Den burde vært inkludert i prisen på rommet.
God beliggenhet, rolig område med kort avstand til severdigheter.
Imponerende frokost, og trivelig besetning, fikk ikke opplevd så mye på den korte tiden vi var der, men virket som et veldig bra hotell og fornuftig distanse fra flyplassen. Nei, i grunnen ikke.
Hyggelig stort rom med gode brede senger nei
Topp komfort.Kort vei til flyplass,messeområde (ingen flystøy).God mat, og positivt personale.
Rene rom, god beliggenhet til både flyplass og messeområdet.