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the personell, the room yes, it was not possible ot have the internet connection in the normal room , and I had to took a superior room. I probably will not come back to the hotel for that reason
Good restaurant and very friendly staff. Sometimes it is hard to order a drink at lobby.
Where is free wifi ? Small ,old style tv.
service is awful service
Very good restaurant attached. Staff were very helpful and pleasant. Room was very clean. Only two pillows for a two bed room. If there had been two of us it would be been a bit uncomfortable. Room was quite hot at night, although there were two hot days, not sure what could be done about it though.
the breakfeast no possibility for dinner
Very peaceful and charming hotel in the middle of nature but near Ratingen.Excellent welcome. Must be reached by car.
Very friendly and personal service. Beatyfull and quiet scenery and at the same time convenient location.
I stayed there short tiem only one night and I can not enjoy it enough. Difficulties to find the hotel. Beatiful gardens.
Good quality of services and warm atmosphere, very pleasant place, perfect for nature lovers which are looking for a comfortable break. I would recommend this hotel particularly for mature couple. The price, a little bit too much expensive, in comparison with the location and services of the hotel.
excellent rooms, very clean, friendly and professional reception staff
Environment, staff, breakfast, Room sapce
It is very near Main Trainstation (Ratingen Ost), very friendly staff, good sauna.
Everything is new, very confortable, kind staff Internet is not free of charge and one hour is 8 € !!
great location to airport and business district, garage space, restaurant with nice / interesting menu
Early Check In was possible, room and bathroom very clean. Very expensive Breakfast buffet (16 euro) but of good quality
The food was especially good. Most of the staff were very helpful. I did not like paying 338 euros per night because of some lame excuse that there was an event in Dusseldorf. This I will not tolerate again. When I found out that rack rate is 118 for deluxe, I was not at all pleased.
correct and normal hotel, no negative points,
Spa and the cleaning
Calm, efficient atmosphere Not the best breakfast buffet we've ever had - terrible Not the best breakfast buffet we've ever had - scrambled eggs were awful with a burnt taste
Convenience and ease of use. Could not get a decent cuppa tea and all but 2 tv channels were in German or 'Dubbed' in German, the remaining 2 were 24hr news channels...not much for the single, business traveller to do or watch!
This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
Clean hotel, calm ambiance. Minibar free of charge. 1. The bar was closed at 23H00! That does not fit into a 4-star hotel service. 2. When we received the room key, the hotel employee advised (without consulting us) that they would bring an extra bed to the room for our 10-year old son. The next morning the xtra bed was on the bill! It would have been correct if she would have asked us if we wanted an extre bed and that it would involve extra costs! At the end, we did not pay the extra bed, but I do not like this aggresive sales-approach.
The telephone was broken and nobody fixed it
Location Ample parking Very clean Modern interior Air conditioned rooms Gym next to sauna and very humid and hot Outdated and partially defunct gym equipment Restaurant overpriced
Friendly staff & rooms furnished to a high standard. Just a short taxi ride from Duesseldorf Airport.
Cleaned and well located
I barely had time to sleep and go, but the breakfast was very good! The hotel had some construction works undergoing in the main lobby. When i arrived at night, it looked like it was closed. There was no information at the main entrance regarding the construction works and an alternative entrance.
Rooms are not much big but fine for a business trip.Cleanliness of the room is perfect.Wired internet is free and speed is fine. LCD or Plasma Tv will make the room much prettier.
Overall a good experience.
Because we were leaving VERY early the next morning (well before breakfast!), the Front-Desk Staff arranged for bagged lunches to be available on our departure. A very nice touch; and greatly appreciated.
Food, Service was of a high standard The double bed having 2 single mattresses instead of a double mattress
Good breakfast and facilities. Room was fine and practical. After 2 nights stay, the invoice showed that the first night was already charged into the credit card used for reservation waranty. As I made the reservation for a group, the first night of every member was charged to my card. Hotel Staff just mentioned that the first night was already paid without further information. It is a complete non-sense.
The restaurant food was excellent and the staff were very attentive.
Excellent price, nice sized room and great food. The perfect hotel when you're just passing through with a couple of small children.
Very calm and silence. It was good for sleeping but facilities was not enough good. for ex. can not see the international broadcasting, like as CNN, BBC & no refrigerator, but staffs are all excellent. It was very nice for resting and good service of staffs. There was not so versatile menu. This hotel is a little far from city so I had chance to have dinner but there is not enough menu. I hope to stay again this hotel within very soonest time.
Too few towels for 2 persons
Very good and safety place!!
The rooms open to each other and the staff. Yes. The room were not cleaned and made up and the shampoo, soup..etc were not replenished on the second day.
Comfortable - no issues, good temperature V expensive - hi rate due to interpack but that is supply and demand
Staff were outstanding.
The hotel was nice and quiet for a really good price. it might not be the best hotel if you dont travel by car.
Slept in a smoker's room. While all of Europe has a ban on smoking all over the place (Workplace, bars, restaurants, rental cars, etc) Still hotels allow to smoe in rooms????????? I thought hotels rooms are just for sleeping. Is there really a need for someone to smoke. You go to bed, you wake up, take a shower and leave. Is it really needed?
Convenient for my needs. Large room. Very clean. Friendly. Free parking. Breakfast was very expensive, so I did not take it.
Relaxed atmosphere, clean, friendly staff, free shuttle bus to location of work If using shared breakfast tables they need to be cleared quicker than they are
Helpfulness of staff.
Breakfast was very good. Room could be slightly bigger.
It was very close to the Sporthalle Arena which was under 10 minute walk. Under 10 minute walk to the tram, that took you into Dusseldorf, great deal for taking train into city. 3 person for under 15 euros or 5 person for under 15 euros The old part of the city was also under a 10 minute walk. Perfectly located. A very quiet hotel and would recommend it to anyone The staff was extremely friendly, professional and accommodating. We were a large group of 30 people! Team Canada Women's National Ball HockeyTeam. The breakfast buffet was awesome. Lots to choose from and even some North American food.. ie.. eggs, bacon, sausage and a toaster!
Definitly has to be the breakfast. Outstanding is the only word to describe it. Staff was excellent even though we were a bilingual couple.
the breakfast was brilliant at such a low price. the staff was very friendly. rooms are close to the street.
Very good food at the restaurant and nice service - the waitress was polite and friendly even if restaurant was full. The room was really smelly. Difficult to sleep, I had horrible headache after the night in that 'no smoking' room
quiet transporation problem - epensive shutle services compare to similar hotel - low quality heat system
break fast is paid for and not as expected, the Airport shuttle was to be paid by the visitor. the distance from the Messe exhibition is not accurate as in the booking.com website.
Nice atmosphere, good rooms and very nice selection of breakfast There was no free internet in the room. I think the hotel should have free wireless internet in the rooms.
shuttle to interpack was cheap Taxi to town was expensive - suggest shuttle
Good and firm beds, easy to park outside, good restaurant, good location with car to work in Düsseldorf and Essen areas small rooms, no Düsseldorf city map at the reception
tea/coffee and kettle available in the room no air conditioning; expensive breakfast (Mc Donalds across the street is an option);
hotels staff friendly. breakfast was good, though expensive for what it was. Location exactly what I needed, functional, and room reasonable value
bedding was made up for a single...one pillow etc...although I had booked a double
The location and parking were great in regards to the town of Ratigen, a lovely little town with great shopping and restaurants. Just across the street from the hotel, there was a direct tram into Dusseldorf which was very convenient.
Good location close to highways and town centre. shopping area and restaurants are nearby. Weak staff Not speak English Room of low class was provided and no explanations given why
Clean room, good breakfast. The staff didn't speak English. At arrival the receptionist didn't care to tell us all the necessary things (e.g. strange two key system). Parking area was hard to find and there were only seven places. While we were eating breakfast someone (with the key because we had locked the door) had entered the room and left the door wide open although our things (including laptop) were in the room and clearly seen from the corridor.
The center is few minutes from hotel, good location,very secure, room big and every day they changed towels and cleaned room, quite. Staff very friendly and helpful. The pillows and blankets are fill with feathers.For breakfast fruits were not fresh.
It is a nice, country hotel, but closed to Dusseldorf, with very pretty center and main street , on another hand it is closed to the airport what is very convenience for the travelers.The staff is kind and pleasant.
Modern rooms with comfortable beds, good selection of tv programmes, good continental breakfast Hotel locked down 24/7. Guests have to exchange their room key for the front door key or vice versa every time they come and go. No coocked breakfast. Minibar not replenished and there's no one there who you could ask.
Staff very friendly & helpful. Very modern & spacious room. Beautifully decorated & furnished Breakfast room with excellent choice & quality of food. Wish they were all like this !!! Absolutely nothing !!!
Location is very nice for a walk, plenty of bars and restaurants near by. Neat and clean with nice personnel. It's a bit far from Dusseldorf. The hotel is very simple with not that many services.
During our stay we liked the very warm atmosphere and the really kind and helpful staff. We also liked very much that the surrounding are of the hotel is very alive and beautiful, the centre and especially the busstation are within several minutes walking. N/A
That it is like home.
Imponerende frokost, og trivelig besetning, fikk ikke opplevd så mye på den korte tiden vi var der, men virket som et veldig bra hotell og fornuftig distanse fra flyplassen. Nei, i grunnen ikke.
Topp komfort.Kort vei til flyplass,messeområde (ingen flystøy).God mat, og positivt personale.
Rene rom, god beliggenhet til både flyplass og messeområdet.
Hyggelig stort rom med gode brede senger nei
Nice large rooms, spacious bathroom, great breakfast buffet, very friendly staff Room and Bathroom very cold, despite keeping central heating on full power Reception no manned when I checked in. Instead key had to be retrieved from secured key locker
The bedroom was large and comfortable. The price of the breakfast was too high.
There wasn't parking place.
The Hotel was very central to Ratingen and all the points of interest were within walking distance. Also, there was secure parking behind the Hotel.
Spacious clean room, very good bed. Digibox is not as nice as a real person, but we did arrive late in the evening
Great room exclante staff 250Euro is too much even in Medica time!!!
It had a friendly atmosphere. It had a good location regarding the Düsseldorf airport and Messe Convention Center. It was out from the mess of Düsseldorf and its traffic. On the other hand, it was very pleasantly located to train station, airport, Messe and the downtown. I learned that it has recently changed hands. It is in the process of a decent renovation. With some guidance, I am sure it would be a boutique hotel. The breakfast hall, the service and the workers were very kind, professional and friendly. I did enjoy staying at that hotel, although the price during this time of the year was quite high. Not much to say. I would love to stay again next year. If some artisan applications could take place, I would love it more.
friendly and extremely helpful staff. cleanliness was superb. the lift was a bit scary but used the steps easily.
The friendly staff, the clean and comfortable room, and the abundant healthy breakfast choices.
That the owner was willing to serve breakfast earlier than scheduled.
the staff was very welcoming, rooms very clean, breakfast very good and there is excellent restaurant nearby, I will come back definitely I could not find anything
Breakfast is excellence. Dinner at the restaurant is amazing.Great value for your money. Very friendly, Clean. Quiet. love the location Not crazy about the key-door room system