Pretty rooms and the chance of good faciliies. The staff invited us for a breakfast one day wich was really surprising as it is an all inclusive hotel. They took 3 hours from our life to sell a Melia Group vacation right for only 175.000USD. does not worth it??? We had to call every day for cleaning of our room. In these quite expensive rooms we had to wait 5-10 minutes for warm water. Otherwise everything was cool...
staff, location the food was horrible
Good seaside view. Nice big beautiful room (I had platinum suite). About 10 different tipes of fresh juices for the breakfast. The room was full of mosquitos! Was impossible to sleep. The food at the restaurant was really too salt. Some of the items were impossible to eat.
Some of the staff tries to do their best but they are poorly trained, hotel is understaffed, inconsistent with services provided from one day to the next, ie cleaning rooms. Maybe a 3* hotel, not more!! Bar service was poor (except Serapio) and premium alcohol was hidden for those who have a right to it and one had to constantly ask for premium alcohol to be used in drinks - answer was sometimes "I don't have any". Food was mediocre and there was no variety. The beach bar was not open, restaurants were open arbitrarily when they felt like it (not every night), meals were not served as we were told - no breakfast at all at the restaurant by the beach. My companion got food poisoning on our last day - the manager (Diana) refused to take responsibility for this and had an attitude. Additionally, the sister hotels were not accessible to us (renovation??) and the VIP beds were occupied by people who should not be using them. Dissapointing
all inclusive and food is excellent difficult to get to from Santo Domingo airport
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
Almost everything the food was great the drinks was also great the pool bar tender there are the best juan,jose and front dest carlo. It took 4 days to them to change the remote control for the tv if you want something to get done in your room they will take for ever.
the staff the rooms
Location was great Rooms were okay, we had to wait beyond check in when arriving, then there was no towels, we went to the beach and they were out of towels as well. There were crazy rust stains in our bathroom. The food was not that good (Fruit was amazing!) but I couldn't expect more for the price and it was included.
We loved the overall experience of the Resort. We had golf cart transportation all over the property and all the food and alcohol you could consume. Also for the guests of the Royal Suites we had access to top shelf liquor and swim up suites. The things that we did struggle with was the taste of the food and we also felt like the Resort was catering to the American way of eating instead of giving us the foods of the Dominican Culture. I also will say that when is comes to the rooms they are in need of new furniture you can see the wear and tear on them.
A really excellent hotel, the buffets were lovely, the staff were friendly and helpful and the resort is right on the beach. There was nothing not to like about this resort. I would definitely return. Some of the amenities in the room were beginning to look in a state of disrepair.
Tidy room, hospitable staff, good bar and lounge, nice entertainment, tidy rooms. Very good restaurant with superb selection of meals. The beach was very shallow.
The room was very nice, the beach too, food - good, prise - excellent! Never give them your clouthes washig and pressing for! And ask the room far away from the evening activitis playses - impossible to sleep :)
Very nice gardens, very testy meal, the value for money is exelent! Attencion!!!! Never give them your clouthes for washing and pressing - they spoiled my wife's two evening dresses! Make reservation throug the booking.com the local price is higer for 25%
Complete heaven after spending 3 days in Santo-Domingo. Staff is friendly and non-intrusive. Almost everything is already in the price, including cocktails. We heard from others that sometimes valuable things like mobile phones get missing. Hotel provides safe in the room, use it and then you will not have to worry.
Loved the staff, they were all so friendly. The variety of food was very good too. We loved the cleanliness of the beach, we were in the "Privaleged" area, but I feel if we didnt go with the honeymoon suite it may have been a different story. Cleanliness of the room was disappointing, and they never cleaned at the same time. One of the buffet places was terrible, there was always bugs flying around the food. We had a leak in our ceiling at midnight one night, and ended up having about 50 gallons of water that had to be let out in our bathroom so we had to move everything out & we didnt get compensated for any of that. It was frustrating.
The room was clean and had a nice decoration. Comfort bed and spacious room. The food quality was very good and good variety as well. The Steak restaurant was great. The staff was very nice and helpful but very relaxed, they were not harassing you. We felt very relaxed. The surroundings of the hotel are very nice with lots of birds singing and fishes... Very natural and relaxing. Check inn and check out were very easy. The beach is full of algae as all of the other beaches in the area due to the problem of El Niño. Very sad as this area is known for its beautiful beaches. But this is not a something the hotel can control. It is a general problem. I talked with a service manager from Cap Cana and he told me they have the same problem there for almost a year now. What I did not liked from Catalonia was a terrible odor that comes from the water they use for sprinklers on the green areas and gardens. I don't know what kind of water they use but is smells awful.
There was so much to do that I couldn't do it all in my trip! The food was really good and there were many places to eat. The staff was very nice and helpful. I spoke some Spanish and I think that made a huge difference. I was there alone and the staff adopted me like I was part of their family always making sure I was having fun and had what I needed. The room was beautiful. I met someone from Spain who had been coming to this hotel 7 years in a row after trying other hotels. I would love to do the same! There is a lot of seaweed on the beach. But they have a truck that comes by to clean it a few times a day. It wasn't something that would ruin my trip.
The staff was very sympatic. The food was great with a lot of choice. The room was nice. The show in the evening was boring
The Lobby and Restaurants are very pleasant. The food is O.K. but not exceptional. The staff is very nice. Even though I have certain complaints below, I would still recommend if you are in a tight budget as the rooms were clean and in a general pleasant stay. It was impossible to get a hold of them prior to my stay for a clarification even though I tried on many occasions via phone & email. We also requested via booking.com that all 4 rooms be located together and they had us all spread out in different buildings I assume because they were separate bookings. I had to wait over an hour at check in before they came up with something a bit more acceptable. Primarily I think because one of the rooms was for my 87 yr old mother and they had her clear across the other side of the hotel. There were other minor inconveniences. There was also constant loud music in the pool area with a rowdy crowd. Not sure if this was an exceptional weekend or they cater to a rowdy crowd.
surroundings were loving, cascading water sounds, very nice walk to reception was long, wifi did not work in villa
We loved the entertainment team, the service was amazing. Everyone was respectful and they made us feel at home. The shows they had every night were amazing, and very professional. There wasn't wifi everywhere, and the wifi in the lobby wasn't great. It limits is from contacting our family outside of the resort.
We had a wonderfull vacation. The hotel was what i expected.Great!!!
Hotel is fully consistent its price.Hotel rooms (especially bathrooms) need to be repaired. The beach is quite good, quite clean, sun beds and towels are enough. Animation at the hotel mainly for adults and focuses more on the Russian tourists,those are too much now in the hotel.The restaurant is open at almost all times. Also, the beach has a snack bar for 24 hours. In my opinion the hotel is not suitable for families with young children, it is more for adults. Also recommend to take a safe at reception. Better to take a room for 2 or 3 rd floor.
Nice beach. Too many russians. Really appalling selection of meals for dinner. Insects in the room roaches and ants. Awful smell of some kind of swamp in the room. Yet very friendly personnel. Too many Russians. Really appalling selection of meals for dinner. Insects in the room roaches and ants. Awful smell of some kind of swamp in the room.
The beach was wonderful, they have 5 different restaurants (Mexican, Italian, Brasilian, Dominican), very friendly people, the room and decoration was beautiful The food in the main restaurant is terrible. The bathroom was a bit rusty.
Amazing resort, but hands down the The staff definitely made this experience amazing! Super accommodating, eager to go above & beyond. Took my boyfriend for his birthday & he felt like a king. Jose Minaya was helpful the entire trip, he showed us around, was our personal driver & on the last day he even surprised us with a bottle of wine. On my boyfriends actual birthday while we were at dinner, the maids came in & decorated our room with rose petals, balloons, & set up the jacuzzi with bubbles with champagne waiting! Beautiful surprise. Out by the pool, we met Domingo, who was so friendly & escorted us to a personal bed by the water. He brought us drinks & even offered to bring us food. The property itself is beautiful & the experience was great, but hands down the staff went above & beyond! Very grateful Need More vegetarian food options at dinner