nothing It was gross! I felt things crawling on my all night. The headboards were disgusting. The shower tiles had paint a few inches down like the didn't even try to not get paint on the. Sink was too far to the left, we would run into wall washing face. Towels are cheap. Bed spread smelled like smoke, even in non smoking room. Never again! Spend more money and go to a better place. Pool is filled in.
The staff was friendly. It's getting pretty run down. The room wasn't the cleanest.
price the rooms are extremely quiet with thin walls, so we heard or neighbors coming in and out all hours of the night (and we have 2 small kids) slamming their door, talking loudly and even the beep each time they scanned their card sounded as if it were our own door being unlocked. My daughter dropped something behind the bed so as I went to grab it, I saw used earplugs on the floor, a plastic lid to a cup, etc. Very dirty. Our nightstand had ants that were crawling on our drinks so we had to set them up by the tv so that we could still drink them. Our bed was very hard and slanted to where I felt as though I would roll into my husband al night, and he felt like he would roll off the bed.
The staff was very nice. Breakfast much better than I expected. Loved the pine trees all around. The A/C took some time to cool the room down.
The morning assustant manager was fantastic. He was apologetic and seemed sincere in his desire to right the wrong that his morning staff had caused. When we arrived our room had been given to someone else. After 45 min of discussion and showing our receipt we had our room, "supposedly for 2 nights." Next day we het a call that our things were being removed from room. We missed part of our event, "state wrestling" due to phone conversations about the mistake.
Great size rooms. Clean n comfortable. Walking distance down town. Would definitely stay here again.
Front desk was helpful and put us in a quiet room away from their conference guests The room was comfortable and spacious with two double beds, sitting area, desk and frig Staff helped us with the morning breakfast. We liked the fresh make-your-own waffles! That we couldn't stay longer
STAFF throughout - dining room to front desk - all super friendly and helpful. The breakfast lady walked around welcoming guests to the buffet and offered suggestions. The reception lady helped direct my grandson and me to the local library. Yes, yes, I know...they were doing their jobs. But they stepped up each day to say Hello. Only wish I had had more time to enjoy the POOL!!!
Quiet location. Room clean and roomy. Comfortable bed and linens. Air conditioning and heating was quiet and controlled by thermostat. All dinner menus expensive. Coffee shop had good coffee but dried out unappealing pastries. Breakfast in dining room was good and beautiful setting. Setting is not walking distance to any shopping or dining.
Room was great, close to town,room faced Prescott great view. Food and drinks were expensive
Room was very nice. Did a king suite. Staff was very courteous. Facility was clean. Nice pool. Ok jacuzzi. Room wasn't ready till after 6 pm. Restaurant choice was the very expensive one or the burgers / hot dogs casino. Needs a mid level place. We don't all want to shell out $50 or $60 per person for dinner or eat in a smoke filled casino.
For the most part the staff was wonderful!! Some annoying snags during our stay. Management needs to get on the ball so they can better strengthen their team and get them on the same page. Heck, just be present. I called front desk to ask for a late check out and the attendant said the hotel was not checking guests out late that day. I told her that we were checked in very late the previous day (we arrived at 12 to hang out and relax and to just see if we could pop in early....our room wasn't ready until around 6!) and she said she was sorry but no. I asked to speak to a manager which she said there were "none on right now". I replied, "you don't have a MOD?" ***Why aren't your Managers On Duty actually on duty? She told me we could stay until 12:00. Lunch was nice, although it seemed the servers were making the bar drinks themselves that afternoon probably due to slow season, which is understandable. There were three big events in town that weekend though and I believe the hotel was sold out, so taking that into consideration and also considering the $240 we paid for our room, one would think all facitilies would be available. The beverage came with a slice of orange that looked like it had been cut with a butterkife and dropped on the floor. Cleanliness and presentation are only a couple of the obvious expectation one would look for in an establishment such as this, right? We booked this hotel because of it's great reviews. I didn't want to be a jerk and send the drink back so I gave him the benifit of the doubt and did drink it and I am pretty sure I drank the floor. And woudn't you know, the last sip I took, I bit a tiny piece of dirt. **** I have been in the hospitality industry for the better part of twenty years. I get that things slack off some during the slow season but come on guys there is a line..... There are also standard expectations that have to be met.
Location had easy access and a beautiful view of the area and the accomadations were very nice Really nothing not to like ....
Great room, Friendly staff. Great central location
Rooms were beautiful, view was outstanding, spa quality toiletries in bathroom. Parking could be difficult because of next door casino, paper products in bathroom were very poor quality.
Great views over looking Prescott. Nice inside pool and jacuzzi. Less than 10 minutes from downtown. Fridge in room.
The location of the Hotel was the primary reason we booked it. We liked the nostalgia of the hotel, and the staff was very helpful, polite, & courteous. The rooms were quaint, but they had what we needed. The bathroom felt like a closet. A little pricey per night.
It was charming for an adults only kind of place. I think for how old it is the wear and tare of children would be hard in a place like this.
Beautiful hotel in great location with friendly staff. Highly recommend staying here! Pet friendly but pet owners are required to be responsible so the animals don't disturb other guests which is nice. Good parking close to all the action! Historic hotel = small bathrooms & little louder than normal.
The hospitality was awesome. It was very well kept. The extremely small bathroom. It was hard not to drop things in the toilet it was so tight. Also, because this is a historical building you can hear everything through the walls and windows. I would say this is a great place to stay overall, you just have to understand the age of the building.
Loved the historic atmosphere, antiques, old pianos. Music made for a great atmosphere. Service was very attentive and cheerful. Hotel bar and restaurant also good options. Thin walls, loud neighbors
Quaintness of lobby. Very small bathroom. Knees just about hit the wall when sitting on toilet.
Location, the historic .hotel has been.well preserved, the nostalgia.
Nothing Everything, small rooms a ridiculous elevator, rude and judgemental staff. No management on duty at night. Will never stay there again, nor will my family.
The staff were personable, accommodating, and friendly. The staff to help us to plan a hike for ourselves. We ended up walking around Lynx Lake which was only a five minute drive away. Though the location is not right downtown it's only a brief drive to the downtown area. For the price and the location and the amount of time it would take to get downtown, it's worth the stay. We enjoyed the freshly made cookies at 6 PM. The breakfast was standard, clean and fresh. I appreciated having hot drinks (water, tea & coffee) available 24 hours. The pool area had an incredible chlorine smell in the air which maybe standard for the industry but not pleasant initially to one senses. It was clean and there were people enjoying themselves there.
Very good and varied complimentary breakfast in the morning; certainly better than most hotels provide. Extremely loud water (pipe) noise in our unit when toilet flushed in another room.
Very clean and attentive. Location is excellent - 10 minutes away from everything in Prescott. Breakfast included more items than you normally get from other chain. Will definitely return.
Staff was friendly and welcoming
Owners and staffare Amazing! Super clean and comfy :)
Clean, good location, adequate breakfast, heated indoor swimming pool, easy parking Front desk lady had no idea what she was doing
Great value for the money. Super comfy rooms lots of amenities and super breakfast!
Clean, friendly staff. Power went out. No lights in the hallways on arrival for several hours.
We took our pets and they were welcome there. Some places advertise as pet friendly but are not. The breakfast room is large and inviting and they let us take some food for our pets. Great place to stay.
The only purpose of a room for me is to sleep and shower. The shower was clean, the bed was a 4 out of 5 on comfort. Very stiff is the best way to describe that bed. The ladies that checked me in and out were very friendly and forthcoming with information about navigating the traffic and making sure I had everything I needed. Great stay.
Staff, breakfast. Clean room. Felt more busines orientated.
Spacious room, cleanliness; magnificent breakfast, and great breakfast staff!!!!!!!!!!!!!!!! Hard to exit parking lot...no stop light.
best breakfast we've seen for a long time. great value for the $$
Our stay was wonderful. Friendly and helpful staff. Very clean and quiet. We'll be back!
Took 18 year old granddaughter there. She just loved it , as I. The breakfast could have been a bit more of a variety but we got by. Staff was very nice and accommodating.
This was the best hotel I have ever stayed in. It was so charming and had a Mediterranean feel. The bed was so comfortable and the breakfast was great! I would highly recommend this over any chain hotel!!
Despite the following slight irritations, our stay & the rate was fine. We had a week of negative events one after another so maybe our/my sensitivity was elevated... but hopefully you can use my observations to become even better than to hear it as criticism or a guest who complains... 1. They boast/advertise a "buffet" when in reality it's continental w/cooked eggs & sausage. I've traveled many years on business & leisure, this is far from a buffet. Beyond that disappointment the breakfast was adequate. 2. $200 fine for smoking yet someone was smoking in a nearby room. The staff was very concerned & could have investigated the rooms in question, but my room began filling with the stench as well as only the section of hallway near my room... 3. Printed out my boarding passes for return flights & received unusable copies due to low toner. 4. Keys didn't work on exterior doors, requiring walking around building to gain entrance, which required waiting for someone to unlock the door.
It was clean and kept up. Good location. On employee was a little strange in mannerisms. We spilled some a drink on a table and asked for some paper towels or something to wipe it up with and was told they did have anything. But.. They did in the little breakfast area. Guess the guy had to put his cell phone down and put his shoes on the help us out. We could of just left the mess on the table but we're not that way. We had packed up a bag of trash and I asked where I could toss it? And the employee was a bit snarky about we don't have trash cans for that but I guess I'll take it. I mean geez. I picked up a mess and such and this was that attitude I got. I remember seeing this guy when I checked in and he was all fluster when a bunch of people came to check in. Got to work on handling things buddy. Otherwise, everyone else was very nice and professional. Guess this guy has off days a lot.
I liked the size of the room, the bed was comfortable enough, there are plenty of pillows, ice machine was within close proximity to my room, and the staff at the front desk were very approachable and friendly. The air conditioning unit blew air that smelled like old socks, wouldn't be too much of an issue on cooler days where it wouldn't be needed, but I'd hate to find out what the heater setting smells like when in use. The sink and bathroom area could have been cleaner as you could see a film from where a wet rag was used to wipe it down. The included breakfast quality was not great. The eggs tasted reheated, the sausage tasted as if perhaps it was past the sell by date, the French toast was cold and tasted stale.
Need a big sign for the hot tub button location
we liked the breakfast and also enjoyed the whirlpool very much We enjoyed our weekly stay very much and would recommend LaQuinta to our friends and family
Good property, outwardly well maintained, and nicely appointed room. Breakfast service needed more attention to keep up with demand.
The pool and dining was nice. Front desk was very unprofessional and the young staff treated you as if you were bothering them. Our room was the most discussing of all. The hide a bed had very used sheets and a pair of mens dirty boxers in side. Also our king bed had used sheets that appeared to have sexual stains throughout. I called the manager to explain to her and she treated me as if i was wanting to stay there free when i was just informing her about the situation. She also sounded young and very unprofessional. Ive always enjoyed La Quinta until now.
The staff was friendly and attentive. Room was clean and quiet. Enjoyed having a private patio. Location was perfect. The heated pool was a little chilly. But we enjoyed it anyways. And we found a half loaf of bread on the top shelf above the fridge. Breakfast was mediocre. But ok for a free breakfast.
Very clean and loved the pool area. Breakfast eggs and sausage not hot. Staff states the flame went out "again". Bath towels like sand paper.
The beds were nice - fluffy duvets and good pillows. Not enough lighting in rooms - very dim. Not enough breakfast items and warm orange juice. Girl staffing it appeared worn out both days. Not enough staff - we tried to eat at the restaurant/bar and no one was working there! But people were drinking at the bar!? Also this hotel was billed as the Wyndham Gardens Prescott and no one told us it had changed names and was undergoing renovations - lots of dust!!!! Plus people consistently put a rock in the door so anyone could come in and out - no security whatsoever. I won't be back.
This hotel is quaint, clean and user friendly. The staff was very good and fun to visit with.
Comfortable and friendly environment with close proximity to downtown Prescott's dining and entertainment options.
The welcome. The bright colors. The room was small and the bathroom even smaller.
This guest did not leave comments about this hotel.
Friendly customer service, upgraded our room and we're just generally kind and helpful. None.
I would say this hotel did make us feel very welcome. I had never been to Prescott and the people were so nice including the hospital my husband was in. Thank you for your wonderful customer service.
This hotel was beautiful.Very clean, & we even had a full kitchen.The biggest perk was the hot breakfast. It was fantastic & all the staff, especially the breakfast cook, we're so accommodating & friendly.We got an amazing deal! Would definitely recommend
Great breakfast and very large rooms Hotel was under renovations but the overall experience was great. Just would have been nice to know before booking the hotel.
This guest did not leave comments about this hotel.
This is one of the nicest rooms I've ever stayed in! And they're about to remodel! New carpet and drapes, that sort of thing. The kitchenette and the living room were spacious and comfortable. I was VERY impressed!
Staff was friendly. Room looked very clean, well kept, new. The bathroom could use a nicer texture and lotion.
This guest did not leave comments about this hotel.
The staff was wonderful!
Clean spacious rooms. Shuttle from Phoenix airport takes you to door
The staff was amazing and it was very clean.
the size of the room was quite good think next time will try for a wheelchair room bathroom was small. no breakfast but restaurant next door. bed were comfortable for the price
Location to downtown. Don't get complimentary body products,no hairdryer,rock hard beds,smokey rooms,limited housekeeping.
location to town no coffee maker in room no small frig in room no radio clock alarm
The rooms have just been remodeled. The Pic on line does not do it justice. The room was very clean, however, you can smell stale smoke in a smokeless room. The mattress was acceptable No hair dryer or shampoo etc. But it tells you that on their web. I would go back . As you might guess at this price point there are a few undesirables. Dogs barking and kids running wild. When we did go to bed at 10:30p it did quiet down. We turned the fan on to coverup any future outside noise. The pool is dirty maybe because it has not warmed up yet.
The attendant on duty took one look at me and gave a room to her right and told the gentlemen in front of me to go to the left. I later realized that the rooms to her right were older, smelly, un-vacuumed with ugly hair on the bed. Totally disguisting! This was not the room advertized on the internet. I went straight back to the office to complain. The apologizing attendant gave me a room to her left. This time, the room looked alot cleaner and smelled better. We rested ok, I guess Do not recommend anyone staying there. Was a little scary, being a bit away from the town setting.
Very polite, friendly staff, good location, room was very clean. This is one of the nicer, old-style motels where you park right outside your door, which is great when you are on a motorcycle. Grocery store right next door & good restaurant across street. Mattress was a little uncomfortable and coffee not available in room; available at front desk but not until 7am, which is too late when you are on a long road trip and need to leave early.
The location was okay. The rooms were dingy, the bad was the hardest I have ever experienced. The door was a patio sliding door instead of a door and window. The air conditioner was either High super cold or warm. High or low fan setting didn't work. Coffee was an hour late.
Cozy, great vibe, friendly owner and staff, very welcoming, everything you need for a great value! It's small and doesn't have much for amenities, and the parking lot is a little difficult to use for a big truck. If you don't need much, though, this place is PERFECT! Adorable and affordable.
It was more home like then chain hotels, very welcoming. Pastry and coffee were in the lobby/check in desk area every morning. Very very small rooms and bathrooms, can't emphasize that enough. Check in/out was smooth and he stay was quiet. Small rooms and bathrooms
Location, location, location. Once you're here you won't need a car. Albertson's, Starbucks right across the street, and of course downtown restaurants and bars just a few blocks away. For being right on a busy street, it was quiet enough on Memorial day weekend for us old farts. Our room was tiny and dark, but very clean and nice in a funky kind of way.
Very nicely decorated vintage motel, short walk from restaurants/bars in downtown Prescott. Small room, tiny bathroom, right off of busy street in Prescott, room door didn't do a good job of blocking outside noise. Note, not all room doors directly face the street, but mine did.
The room was nice, the bed comfortable. Good size bathroom. Very charming porch, nice to sit in rocking chairs and enjoy a drink. Love the location, a few minutes from downtown, close to restaurants and shops. Wish the breakfast had more options, like yogurt and granola or more fresh fruit.
On Memorial Day weekend we waited until Thursday to book a room in Prescott. It was our 39th wedding anniversary and my wife did not let me that she really wanted to get away until Thursday. I personally like to avoid travel on holidays
Walking distance to everything down town. Hotel is historic and has a lot of charm. The staff is excellent!
The hotel was clean and the staff was super nice! It was walking distance to Whiskey Row and all sorts of little restaurants and shops! There was a restaurant on one side and a coffee shop on the other. It was perfect!! They have refrigerators in a little room where you can keep leftovers. We marked our leftover box as requested and the next day we went to retrieve our leftovers and it was gone. We were a little bummed by that. We were excited to eat the leftovers the next day.
Great location to stop on my way to Jerome, Sedona and then the Grand Canyon. Can't beat the cost, and the room was safe and very clean. Obviously could use some updates, but for less than half the cost of other establishments, I am willing to deal with an outdated shower head. Not a huge deal, but the ice machine is inside of the neighboring gas station. (It can be used at no cost to hotel customers)
Service is excellent, room are a lot bigger than expected. It is very clean. But best of all. It is a great value
The room was great. It was overpriced for what it was. It should be a $55 a night motel, not $75.