Portland Hoteller

Fordeler: This was our first trip with an infant so we weren't sure what to expect but the room was perfect for our needs and staff were uber-friendly. We could not believe what a great experience we had for the price. Parking is an additional charge but the valets are super responsive and you can get your car as many times as you need- it was worth it.

Fordeler: The hotel was very clean and the staff we had interaction with were nice and accommodating.

Ulemper: Only complaint is with other guests, but that's not the hotel's fault.

Fordeler: Excellent customer service. Comfortable and well appointed rooms.

Fordeler: Very clean, new and modern.

Fordeler: it was clean. the room

Ulemper: THEY DID NOT INFORM US THAT THE ELEATOR WAS BEING WORKED ON AT 9am .Not even housekeeping know.

Fordeler: The general atmosphere of the hotel

Ulemper: Having to ask 3 times for towels for the swimming pool, therefore having to go in the hotel lobby in a bathing suit. No toilet paper in the hotel bathroom on the first floor.

Fordeler: Great location. The spa was good.

Ulemper: Our room was on the first floor and it sounded as though every toilet in the building was directly above us.

Fordeler: All of the staff - from valets to room service, desk clerks to lounge staff, housekeeping to spa staff - were friendly, knowledgeable, professional

Fordeler: I loved the location and the hotel/room was very clean.

Ulemper: There was a continuous noise above the bed. It sounded like a pipe clanging. Thank goodness for the sound machine feature on the alarm clock. Also, the bed was very firm with starchy sheets. The terry cloth robe had a large rip in it as well.

Fordeler: I liked the historical nature of the building, and the architectural details. I found the hotel to be big on comfort, cleanliness, and friendly and helpful staff. Loved the complimentary coffee delivered to your room in the morning, much nicer than having to make substandard coffee in the room. The Mill St. restaurant on the premises has wonderful food and a lovely ambience. I didn't take advantage of any of the spa offerings, so I can't comment on those.

Ulemper: It would be helpful for rooms to have a small fridge. The lighting in my room was not great for reading, but the huge windows let in a lot of natural light. The internet was painfully slow. I didn't understand the need for the valet parking, since the lot was just across the street, and I would have happily parked on my own and walked over. But it was inexpensive, $12, so this is not really a complaint, just an observation.

Fordeler: location

Ulemper: would have enjoyed a fridge and coffee maker in room

Fordeler: I am a female and was travelling alone to see my son. I got my room and from then on, felt comfortable, secure, close to conveniences and within walking distance to great shops, restaurants and more. I was also given the gift of a spa treatment while there, and that experience was heavenly! The dining room was decorated for Christmas and was absolutely lovely! I was also quite comfortable eating alone here, with a seat by a warming fire. I will be returning to Portland shortly, and would like my same room and experience. Loved it.

Fordeler: Everyone at the hotel was so nice and went above and beyond to be helpful. The location is perfect right in the center of the city. There are so many great restaurants just around the corner. I also really enjoyed the spa at the hotel. The facilities are very relaxing and everyone that works there can help you figure out exactly what you need. We had a great stay and will definitely be coming back.

Fordeler: Great location. Walking distance to the old port and lots of restaurants and bars. A great stay.

Fordeler: The room service staff and valet were super friendly and extremely helpful. Other than that, it was a horrible experience...not a bit relaxing!

Ulemper: I work in the hospitality industry, so I know what great service is. When I got there, the TV wasn't even plugged in...then I went out with some friends, came back to a dark room, and when I tried to turn on the lamps on the side tables, I found that neither of them were plugged in. It was as if the room hadn't been used in months! When I called the front desk to complain, the woman at the front desk blew it off like it was no big deal! I ordered room service at 8:30 in the morning (which was great) and then put the do not disturb sign on the door. Well evidently it was irrelevant...I had fallen back asleep after I ate my breakfast, then at 10:30 I got a call from housekeeping seeing if I was still there...she didn't even apologize for waking me up, but at 11 I got a knock on my door from housekeeping! Check out was at 12, and I felt very rushed! For the money I spent, it was a horrible experience! I will never go back, and I will spread the word about my awful experience.

Fordeler: Perfect location in downtown Portland - a very short walk to the wharf and local restaurants/pubs

Ulemper: A bit pricy, but it's in line with other hotels in the area.

Fordeler: Staff were very friendly and helpful. The Inn itself was quaint and charming. Location was a plus.

Fordeler: Old world feel but up to date amenities. Large room. Didn't feel like a "hotel". Loved it.

Ulemper: A little away from the harbor and restaurants. Walk, cab,Uber solves that issue.

Fordeler: The friendly and helpful staff, and the ambience. And the price.

Ulemper: I agree with a previous reviewer that the bed was not as comfortable as it could be - a little stiff with hard pillows.

Fordeler: Everything

Fordeler: Very sweet and quaint. Some of the accommodations you share a bathroom, but you save money when you chose one of those rooms. Very clean and comfortable. Staff was excellent!

Fordeler: Beautiful quaint little inn

Ulemper: No elevators: not an issue for me, but maybe for others.

Fordeler: Warm decor , free and convenient parking

Fordeler: Clean, friendly,not too far from town

Ulemper: External bathrooms won't be to everyone's liking , wasn't a big deal for me

Fordeler: Clean, comfortable room-beautifully decorated!

Ulemper: Location wasn't the best but that was a minor setback.

Fordeler: Employees are super super nice and kind. Comfortable bed. 200% worth money

Fordeler: Very welcoming, very nice.

Ulemper: Internet was in and out often.

Fordeler: Something different

Ulemper: The bed was uncomfortable

Fordeler: Great location. Downtown Portland is very nice Great staff Free coffee

Ulemper: Bed/Pillows weren't the best, but did the job

Fordeler: Room was very clean and was ready early.

Ulemper: The restaurant wasn't very good and their wait staff was horrible.

Ulemper: It was a big disappointment. The hotel was very dated, and the front desk staff was cold/unfriendly. This hotel should have cost below $100. Instead, we paid approx $375.

Fordeler: Location is ok, on the edge of easy walking distance to the Old Port area.

Ulemper: For the price would have expected bigger, nicer rooms. It was just "ok", not a great value for the price paid.

Fordeler: Best all around hotel stay in the area

Fordeler: Good location. Spacious room. Great view. The window in our room needed replacing, could have been an even better view. Good TV, comfortable bed with choices of pillows. We didn't eat at restaurant in hotel since it did not get good reviews.

Fordeler: There were no frills but my overnight stay was comfortable and refreshing. location right between Old Port and the Arts District was great.

Ulemper: No snack machines, just soda machines

Fordeler: It was clean, quiet and had a great view of the bay. The staff was professional ,friendly and helpful. Loved the snacks at the front desk.

Ulemper: Was not happy at how much the room price was for the weekend we were there. Looked like a great deal until I put in my date of arrival. We went after Columbus day to avoid the crowds and high prices. No crowds but hotel price was high.

Fordeler: Location.

Ulemper: Poor value. Super expensive for what you get. I was stuck in a smoking room because Kayak's system (or the booking one - whatever) doesn't make it obvious that the room is smoking. There shod be a huge notice that the room being booked is a smoking room. Weird smells throughout... Room "mostly" clean. Internet didn't work and when I reported it I was given a support number to call. Sitting on the phone for an hour (which didn't solve the problem) was a big waste of my time. I stayed at the Westin after this place and it was night and day. They obviously train there staff at the Westin because from checkin to cleaning people they were helpful, courteous, and friendly. Everything about the Holiday Inn lacked, the Westin excelled at . Stay there instead.

Fordeler: Flott beliggenhet. Downtown Portland er veldig fint Flott stab Gratis kaffe

Ulemper: Seng/puter var ikke de beste, men gjorde jobben

Fordeler: Rommet var svært rent og var klart tidlig.

Ulemper: Restauranten var ikke veldig god og deres servitører var forferdelig.

Ulemper: Det var en stor skuffelse. Hotellet var et svært utdatert, og personalet i resepsjonen var kalde/uvennlige. Dette hotellet bør ha kostet under $100. I stedet, vi betalte ca $375.

Fordeler: My 9 year old son and I went for two nights and had a great time. We loved the room it was clean and comfortable. We spent many hours in the pool which was also clean and just a neat room. We ordered room service for dinner both nights and the food was delicious. We had breakfast in the restaurant in the morning and it was also perfect. Overall we would definitely return to this hotel or others in the chain!

Fordeler: Location, cleanliness, pool,

Ulemper: Bartender was REALLY slow, and when I asked the front desk for a re-print of my receipt from dinner the night before, she told me she couldn't do it, and didn't offer to figure it out. She did tell me to have a nice day...

Fordeler: Most everything. Fun to have Starbucks right there and the Mall across the street.

Ulemper: Toilet clogged before retiring and we were too tired to call the front desk. It made the morning unpleasant to have a clogged toilet. I'm sure they would have fixed it right away but we were only there for the night and checked out early. That's our only complaint.

Ulemper: Overall the room was great. It was very clean and the staff was nice. The walls however are very thin and we could hear our neighbors that kept us up through the night.

Fordeler: The room was wonderful and the beds were very comfortable. Every convenience was available to make us comfortable from an upstairs sitting room with home-cooked snacks to a fantastic breakfast. It was very close to all the places we wished to visit and the host was very helpful and friendly. Obviously, he cares deeply about his business and his guests because everything was done to ensure our stay was pleasant. The contrast between this establishment and other bed and breakfasts where I have have stayed was enormous in the best way possible.

Ulemper: We liked everything.