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The attitude of the receptionist was not becoming of the warm Spanish reputation of the hotel...
Excellent service, comfort, bus connection to city centre, and value
breakfast and free goodies
convenient hotel, cleanliness, very friendly staff, great food rooms doors are slamming.
The hotel itself is fine, and the location is great if you need to be cloe to the MECC. The hotel is horribly under-staffed, so the simplest transaction (do you have a pen I could use for a moment?) takes at least 10 minutes. Check-in took 30 minutes because there was only one person on the front desk, apparently even at the busiest times. When I asked if there was an ATM machine close by, the woman at reception answered, "I don't know. I don't use them." When I had to come to obtain a new pass key card because the first didn't work, I had to wait in line (again for over 10 minutes). Once I reached the front, it took 2 seconds to get the new card. If you value time or service, this is certainly not the hotel for you.
Location is bad. Out of the city with no services (bars, restaurants, etc.) around. The staff was not helpful. The internet is really bad. Take only rooms with breakfast included because it will be impossible to have breakfast close to the hotel.
quiet yet good location
It is good to reach by car. The breakfast has a lot of choice. The room was old and dirty. You have to pay for the use of extras like wifi, fitness and sauna. The first night our tv was broken and they promised us a new one. The next night we still had the old broken tv which was then, finally, replaced but this one couldnt be switched of the standby. The scrumbled eggs at the breakfast were cold. After we told the waiter, it was solved and new eggs were delivered.
friendly and helpful staff
The breakfast was great, lots of fresh products, we even skipped lunch after all. Also the beds and pillows were very good; slept like a baby :-). It was a pity that the room didn't have a bathtub, just a shower was available.
Cleanliness of the room and design of the room The hotel is actually far away from the centre. On booking.com, it said that it is 10 minutes to the centre, at the front desk said 25 minutes.It was also written that the hotel is right outside the centre, while you have to take the train to get to the town. I changed the hotel and chose a hotel right in the center and enjoyed my stay in Maastricht a lot anyway, despite of the bad experience with NH.
The staff were very welcoming. All the staff were polite and helpful. The babysitter was excellent and the service allowed us some free time. The hotel was well situated and the history of the hotel made it an interesting place to stay. Parking instructions could be made clearer on the hotel's web page.
Great value for money and good location, underground parking close by. A cosey hotel with good staff I will stay again.
The feeling of hospitality in the Mabi hotel is great. In the afternoon there is complimentary coffee/tea and cake and in the evening wine and snacks. This means that everybody does use the 'salon' and that improves the atmosphere. The artwork in the hotel is great. I would stay again and recommend others to do so.
nice location, nice breakfast, fun atmosphere, rooms ok
They know well what hospitality means and they are generous in on-the-house offerings. We were glad to get little extras that we weren't expecting. The pillows were not comfortable to sleep on, and the promised double bed was in fact two twins put together.
Breakfast and service
Very central, easy to find from the train station and close to all we need.
Friendly helpful staff, good selection of food at breakfast. It is 13 euro but buffet style so eat all you want. Free wireless internet a big plus. No restaurant but several within 2 minutes walk. Comfortable bed in a room that was certainly large enough for a solo traveler. Hotel is on a quiet street close to several Maastricht attractions. I would not hesitate to book this hotel again. No heat in the private bathroom. No air conditioning (could be a factor in the summer).
Room was perfect, very comfortable, very clean. Slightly boring, but hey, your typical hotel room. Staff was very nice and the hotel is in a really great location. I think for the price of a single stay it's expensive since breakfast is not included. All hotels in Maastricht are expensive, I know (why, I wonder), but I thing it's a bit too much. Not even tea facilities in your room? City tax applied on top of the price etc etc.
Location was perfect for a city trip. The staff was friendly and very helpful. The breakfast was far better than what we had expected! And the bowls with sweets next to the reception :o) The room had not been aerated before we came and it was a little bit stuffy. After aerating it for 15 minutes it was all good. Given we were told that the rooms were being checked when we arrived and that we therefore couldn't check-in yet, I would have expected that rooms would also be aerated. We had a room on the third floor and the hall in front of the elevator had a very strong smell. It's not a big downside but a little annoyance when you are waiting for the lift and when you get out of it.
Lett å finne. Følelse av at de var til for gjestene. Utmerket service når det gjalt å komme til byen på konsert. Kunne godt vært kjøleskap på rommet
Store rom, god mat. At de ikke setter opp en annen pris ved utsjekking enn oppgitt på reservasjonen.
Fin utsikt, stille og rolig, god frokost. Litt kjapp rengjøring, fjernet håndklær men glemte å gi nye, fikk ikke nye glass etc.
vennlig personal, Pent rom, svært gode senger. hyggelige oppholdsrom; resepsjon, bar, spisesal værelset vi fikk hadde vindu mot bakgård med sjenerende støy
Sentral beliggenhet. Komfortable rom. Svømmebasseng. Hyggelig personale. Måtte evt. være at frokost ikke var inkludert - selv om romprisen var deretter. Muligens litt mye trafikkstøy, men beliggenheten tatt i betraktning ikke et stort problem. Forøvrig kan jeg ikke svare på om andre gjesters vurderinger på nettsiden stemmer overens med mitt inntrykk, da jeg ikke så noen/leste noen.
The staff were very helpful and the small touches were lovely - fresh fruit and cakes in the lobby were very nice. The breakfast selection was good. The location was great and there was lots of information about nearby restaurants. The room we stayed in wasn't quite as clean as it could have been, i dropped something on the floor that rolled under the bed - wasn't very pleasant to say the least!!!
The location. And the bed was good. We arrived later Friday. At first we got an awful room. No views and it was as if you were standing in the kitchen itself. After some discussion we got another room which was much better. I don´t understand though that they ask the same rate for such different rooms.
Good location, good breakfast. Was a little bit too cold. No air condition.
Breakfast and location of the hotel Reception from the staff was poor and no hospitality, hotelparking was full I should have made a reservation for the parking, no suggestions from the staff, I had to ask for other options to park. Further the minibar : only 2 bottles of water nothing more (if you make advertisement with a minibar than it must be full in my idea.)
Good price and very friendly staff Rooms a little bit noisy
Room comfortable and stylish, fabulous evening meal in the restaurant, and excellent breakfast food Very busy at breakfast, felt a bit like a canteen
Perfect location for visiting Maastricht. Right next to the Saturday flea market.
Breakfast was good; very nice and helpful staff; room was clean and quite large which made me feel like i'm in a house and not hotel (nice feeling) Beware that some rooms are in the second building across the road (10 meters apart) and for some people it might be inconvenient. Personally, we didn't have problem with that
great breakfast, great position in city. we love the room with a comfortable terrace. almost nothing, only the temperature inside the room at check-in, too much cold. But it is quickly heated.
the food and the easy walk to the shops beds were to hard
to have room with one big bed
uncomplicated to expensive for what you get
confort and wireless facilities
Location in city center The breakfast on sunday was really crowded
Hotel was close and cheap, rooms were comfortable. Two chambermaids walked into our room without knocking !!
Closeness to main square and facilities Restaurant food in the evening is not of a great standard
Easy to find and park nearby, friendly staff, good breakfast. I think they could supply more in bathroom shampoos etc.
good breakfast, nice reception, excellent location small rooms
room had strange smell,very loud noises throughout night,room was dirty,have stayed in better 1* rooms,1 very rude member of staff,no way a 4* let alone 4*deluxe,i even cut my holiday 1 day short because of this place,take your money & custom elsewhere
everything was amazing. I love it! room service and valet parking service too expensive.
The design. It's really awesome to see how they build in the church a beautiful design hotel The price for one night stay of € 275 including parking (€ 30) and without breakfast (€ 27 for one person) is much to high for what you get.
Very nice room, decoration of the hotel, nice ambiance, unique hotel as it is a renovated old monastery, walking distance from the city's centre. Staff were very friendly and helpful. Our room was ready when we arrived and were able to check in from 12 instead of 15 which is the official check in time. The baby cot was already in the room, together with baby blankets, towel, baby cleaning staff, etc., which was a nice surprise compared to the service of other hotels with regards to baby cots. One night, we were late to eat at the restaurant and ordered room service. The quality of the room-service food was not at all equal to the standards of everything else in the hotel. I would say more like a fast-food.
It is a magnificent architectural experience. The atmosphere was pleasant and the staff very professional.
nice spacy room with unique interior. Good beds, excellent breakfast Staff was relatively junior for the service standards - compared to many hotels I see accross Europe
Evening meal and attentive bar staff. Amazing hotel experience The breakfast was very, very poor for 24 euro's each. So bad we didn't stay after looking at the offerings
We were overwhelmed by the warmth of the welcome. We had seen on Booking.com that the hotel had four stars, but actually it's a five-star hotel, and this was evident from the moment we arrived. The service was superb, the building is a work of art, the rooms were spacious, elegant and very comfortable. The breakfast was lovely. We didn't actually want to leave the hotel to go sight-seeing, we were so happy there. We did go out, of course, but we were glad to be coming back to such a lovely, welcoming place. There is nothing we did not like about this hotel.
convenience to the vrijhof, the room was comfortable and clean, staff was very accomodating and friendly For the price, there was no workout facilities or sauna/spa or rooftop terrace where we could look out over the city. Breakfast should have been included with the room rate and there was no option for a la carte for dinner.
The atmosphere of the hotel is unique: modern design that tastefully blends with the old monastery and church. Also, the location is just about perfect: an easy 5 minute walk from the Vrijthof, it is just outside the center. Excellent ambiance for a special occassion or if you are used to comfort and taste. The restaurant is excellent as well, with an amuse-approach that has you spend an extended evening enjoying and talking. In two words: go there!
The excellent renovation of the church, keeping the cultural heritage for the City and the people of Maastricht and other visitors. The personnel was very professional and helpful and was thinking of those 'little things' which you normally do not expect. The room in which we stayed was not very well divided: the bathroom too small for two people, the hallway too big, glass doors that were in each other's way, no space around the bed etc etc. A compromise of interior architecture and use of the room which did bring a positive result for the visitor. As we stay and dine a lot with the Oostwegel group, this way a bit of a disappointment for our first visit to Kruisherenhotel.
Friendliness of reception staff The hotel advertises pay for view TV this wasnt working in my room but I didnt speak to reception about this.
Spacious room, comfortable 2m long beds Frequency of nearby public transport (bus 51) dropped from 30 min to 1 hour service after ca 9pm.
The cleanness and friendly staff. Also the free bus shuffle to town and the taxi deal was brilliant for going to town and back
I booked two nights on line and was charged 62-30 euros per night & when I decided to stay another night which I asked for on first day of stay .so when I came to check out they charged me 79 euros for the extra night which I found a little steep!
Breakfast. Above all, decoration.
The location of the hotel was in accoradance to my needs. The unfriendly hotel personel at the reception desk.
Meeting people who were also stuck therefor their sins. Breakfast bread was good. Most of the xperience
We really enjoyed the breakfast, especially during the weekend Disappointed with the service at front desk, had to ask 3 times if our rooms could be on the same floor before she said yes; wanted to charge us breakfast for the children even though our bookings said it was free for them,; booked taxi and it was a group taxi with 15 people in it, so I arrived late at my meeting.
The friendly staff and the pool table. There was no swimming pool and the work out room was very small.
The service was excellent. The aircon in the room was too noisy and not working so well.
We liked everything; lovely room,great staff, ample facilities, safe / secure location and a great breakfast choice. [Please mail me the guide to other Golden Tulip hotels]. Nothing to dislike.
very relaxing and pleasant directions into the hotel from the main road were not very clear from the signage
The location and style of the hotel. Nothing, it was all good.
The entire staff was great
Hotel staff were very friendly and helpful. Loved the location. Bathroom door in hotel room. Glass is not a good idea. Too much light in the morning comes through.
The bed was very comfortable and I liked the room very much my view out the window was horrible....
The Hotel is in the middle of the centrum of Maastricht. The cleaness of the room was not as it should be in such a class of hotels.The entrance hall is missing and it is not very comfortable to check in
The hotel is in the centre of Maastricht - only a few steps to the shops. There is also a nice place to drink something just in front of the hotel.Very friendly staff. My room (deluxe room) was very small (ok for a short stay)
We stayed in the self-catering apartments which are quite spacious and located close to the main hotel. Great location and staff were very helpful. Suggest that need a few more cooking implements (especially a toaster) given cooking facilities are present
Good location, nice modern and trendy interior design. Clean and comfortable rooms Staff not very helpful. There was no room to sit for breakfast so we had to wait. The alarmclock went off at 6.10 in the morning and when we told reception the next day their only reply was that they could not de-activate this (without apologising). In the lounge area staff was very busy (doing what). They forgot our orders a few times and were not minding the tables (and it was not that busy). It is a pity that such a nice and trendy location is suffering from poor service! It devalues the perception of a luxurious 5 star hotel big time.Not worth the high price you have to pay for this...
The staff was very friendly. The location was perfect right in the centre of Maastricht. Could not have been better. No
hotel rooms in design. position was excellent. l'occitante products
value for money, middle of the centre of Maastricht and the room was very comfortable. Okay there is no bar but there more then enough bars in the area!
breakfast should be better
Partly business, partly leisure.
The maid was very friendly. They would not take a credit card; we had to pay in cash. The bathroom shower was a bit moldy, and there wasn't always hot water. The voices of owner/manager in office below our room was VERY LOUD.
bed was very high qulity the reception is anawailable in the evening and in the moring - as a result < I did not properly checked out, need to call a hotel o ensure that evrything was o key and to ask them to send a confirmation of my payment
The location was prime and the design very unique. Shower and sink were directly in room; we were girlfriends sharing a room so there was a lack of privacy for us during our howers
The modern design of the hotel and the central location in Maastricht Check-inn from 12hrs untill 15hrs was a bit short, but we we're told in advance
The hotel position is perfect
The best things was the room which was very minimal but very cosy and the location. The breakfast was pretty basic.