Osaka Hoteller

Fordeler: Nice view and comfort room. Especially the location is good to everywhere.

Fordeler: This hotel is almost impeccable - super convenient location in terms of transport (from the Kansei Airport; or to get around in the city; or going to other cities like Kyoto); loads of department ...

Fordeler: Great location. Easy access to subway and shops. Excellent view of the city. The view in the room is stunning! I highly recommend the corner rooms. Excellent with great value.

Fordeler: Amazing staff & room was really nice

Ulemper: Nothing i can think of

Fordeler: coziest bed with the best view you could ever get from Japan

Fordeler: almost everything

Ulemper: no swimming pool and airport pickup unavailable

Fordeler: We were provided with the room with spectacular view facing to Osaka Bay. Location is very strategic as very near to subway station and surrounded by shopping complex Definitely will stay in his ...

Ulemper: A bit difficult to find access to the hotel lobby when we arrived.

Fordeler: Awesome panoramic of the city from checking in at lobby to the hotel room. Totally magnificent views.

Ulemper: Everything. Staff was friendly. Checking in was smooth. And great gesture of compliments ticket to the 360° view

Fordeler: The hotel is located at the tallest building in Japan, Abeno Harukas which provides unblocked ,breathtaking panoramic view from each room. Basement of hotel is connected to Tennoji JR station and ...

Ulemper: Nothing

Fordeler: The room was beautiful - we had a special corner twin. The wetroom was great, the beds big, the hotel lobby gorgeous. We ordered special breakfast in bed and that was really hardly any extra cost. ...

Ulemper: The hotel entrance isn't very welcoming or easy to find. It needs a pool. Staff could possibly speak better English - that would be useful.

Fordeler: Shnnsuke Usui is a good staf worker he help me with wifi and cell data connection thanks a lot for help...:)))))))))))))

Ulemper: Every thing is good

Fordeler: Everything was excellent. Highly recommended and will stay again in St. Regis Japan.

Ulemper: I'm a tea addict. Needs more japanese greentea in the room.

Fordeler: The location was very convenient for us where it is not so close to all the sights but pretty easy to walk/train/taxi.

Ulemper: We had to wait for 20min to be checked in and was told that 3people were not allowed in 2br. This is totally understandable and expected to pay extra for extra bed when one more person joined.. ...

Ulemper: breakfast quality not good !

Fordeler: The design and material used for the room. Very nice staffs.

Ulemper: The breakfast could be better.

Fordeler: it's great!

Fordeler: Every thing in the hotel

Ulemper: Nothing

Fordeler: The location was really good. The staffs were very friendly.

Fordeler: We were given a very warm welcome and the hotel staff were very helpful. A totally 5 star experience.

Fordeler: Facilities, Cleanliness and superb staff

Ulemper: Coffee machine was not working well.

Fordeler: Hotel is clean, most staffs were attentive and helpful.

Ulemper: My family and I were extremely disappointed of the services provided by the breakfast restaurant. It was poor and much below standard compared to other 5 star hotels. Staff were unfriendly and not helpful, in fact rude to a certain degree. I would not recommend having breakfast or dine at the restaurant. Otherwise services from guest services, front desk and butler services were outstanding.

Fordeler: BEST SERVICE~~~~!!!!

Fordeler: Excellent location and service. The gourmet shop is a great one. It's peach cake is the best one in town.

Fordeler: As always first class service. Lounge food and drink always interesting, the staff go that extra mile to make your stay comfortable. Lots of different entertainment in the hotel.

Ulemper: Suite a little noisy due to location of elevator.

Fordeler: great staff at reception

Ulemper: lobby is like a maze, very congested and confusing.

Fordeler: Beautiful room Lovely heated pool Good gym

Ulemper: Couldn't have a guest join me at pool For an hour - I even offered to pay

Fordeler: Not much.

Ulemper: The buffet was not very good. The TV control did not work properly. The staff is snobby. The whole place is overloaded with objects.

Fordeler: It would be perfect if each individual room also has as much gorgeous decor as the lounge and bar do although the room was lovely.

Ulemper: We stay at the hotel with our sons, but they gave us the SMOKING Floor. It smell so bad all day and night. And the staff at the hotel treat Japanese guests better than oversea guests. It's not 5 ...

Fordeler: Everything was good

Ulemper: Nothing

Fordeler: I like how Ritz Carlton Prepares the bed for you before we go to bed. It was my first time and i really enjoyed it. Very clean

Fordeler: everything

Ulemper: nothing

Fordeler: Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.

Fordeler: concierge is very good

Ulemper: no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.

Fordeler: Thouroughly enjoyable, perfect staff and facilities. The room had the best shower ever ! Hotel is connected to the Grand Front Plaza which has everything one needs.

Fordeler: The bed is very comfortable , the room is very nice and the room service is great

Fordeler: We liked the discount rate that was available for breakfast prior to 8:30am Gym facilities were fantastic and complimentary. Staff were extremely friendly and helpful more than normal in Japan.

Ulemper: Hotel is situated an 8 min walk from Osaka station, but the newness of the hotel made up for the walk back to our room. Reception being on Level 20 wasn't very clear upon entry to the hotel from ...

Fordeler: Service was exceptional

Fordeler: great service and best location,everything is great

Fordeler: Spacious room;best location, close to shopping areas

Ulemper: Some receptionists are not as friendly as expected

Fordeler: Quiet, serene, delightful atmosphere, including the perfumed air. Elegant, spacious room, with premier fixtures. View - especially this time - I had a corner room. Most of all, the courteous, ...

Ulemper: Leaving

Fordeler: The hotel staff were friendly and helpful, The location is very excellent and the food quality is very good

Ulemper: Honestly nothing I loved it

Fordeler: Great view from the room thanks to the helpful member of staff that gave me a room with a view. Friendly staff and lovely room.

Fordeler: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Ulemper: Nothing

Ulemper: The pillows were very uncomfortable

Fordeler: Loved the room amenities & the minions/t Rex theme. Location amazing! - so close to universal studios/train station/ restaurants/ships & airport transfers. Great brekkie &amp...

Ulemper: Pillows were pretty hard

Fordeler: Location to Universal Studios and train station

Ulemper: All pillows too hard, lacking English translation in hotel

Fordeler: This hotel is in a top location. Very close to the train station and Universal Studios. The room was comfortable and the ensuite was great too. Loved the slippers! The restaurant downstairs next...

Ulemper: The pillows were very hard, almost like they had rocks in them. We tried the restaurant upstairs for breakfast one morning and was a bit disappointed with the selection for the western breakfast. We...

Fordeler: Caters for everyone, children, teens, adults. Separate smokers area, good size room, fantastic toilet, great variety in shop, lovely reception area, bonus having a coin laundry which made life easier ...

Ulemper: Possibly add another rail in bathroom to hang wet towels. Pillows bit hard for me.

Fordeler: The room

Ulemper: Expensive breakfast

Fordeler: Close to walk

Ulemper: They charged by the hour for parking after 1 pm although we didn't check in until 5 pm previous day and they said it was one price 24 hours

Fordeler: Clenlinesss superb. Love the amenities.

Ulemper: Staff's english not too good. Hardly understand their english.

Fordeler: Fabulous breakfast. Great location. Perfect hotel for usj visitor with kids and teenagers..

Fordeler: Location was perfect

Ulemper: There were better restaurant outside of the hotel

Fordeler: Hotel Universal Port is a nice modern hotel catered to families. The minute you walk in your are faced with all types of minion characters as part of the decoration. Our kids loved it. They also have special Minion rooms which we did not know about ahead of time. Staff was professional and attentive. One of the few hotels we could find that could accommodate four people in a room.

Ulemper: Breakfast buffet was ok. Very little western food. We expected an omelet ststion but they didn't have one. An abundance of Asian food. location of the hotel is out of the way from the center of Osaka so takes a couple of trains to get to Dotonbori but you get used to it.

Fordeler: Beautiful room. Room service and breakfast was delicious. The service from the hotel staff was second to none.

Ulemper: N/A

Fordeler: Bedding very comfortable.

Fordeler: Hotel staff were able to understand my requests clearly in English. Very close access to the Subway and the best shopping/dining by being in Shinsaibashi.

Ulemper: Pretty darn expensive. Rooms are quite small for the price paid, though that's just the result of being in a popular shopping district. WiFi is spotty (bring a laptop and ask for a LAN cable for a...

Fordeler: loved the location. Fancy shopping quirky shopping and cheap shopping all just around the corner. The area is a good place to be for everyone. Rooms were large and bed was very comfy. Service was ...

Fordeler: Location, big rooms, comfy bed, toiletries.

Ulemper: Aircon could have been cooler.

Fordeler: Bed and pillow are very comfortable. It can get very hot with the blanket on as they don't provide sheets. The room size is very big in relation to Japanese standard. The breakfast is reasonably ...

Ulemper: The arrangement of the seatings at the breakfast area. It is busy in the morning and we did not get a table in the restaurant but resorted to taking our food to the lounge area instead. There was a ...

Fordeler: the staff was really nice, my son was sick and they actually help brought him to the doctors

Fordeler: The buffet was far below the Nikko in kyoto and dearer

Ulemper: Very small room 7 x 2

Fordeler: Big rooms, nice view. Good for family travellers like us. Convenient and very accessible.

Ulemper: It would have been a lot better and easier if you have one or two staffs in every shift and every department who can understand and speak English fluently. NO baby bottle sterilizer.

Fordeler: Very good location and the staff were to nice and helpful , nice restaurant.

Ulemper: Very tiny room if you have two big bags you will face problem small bathroom!! I hate the rooms

Fordeler: I got a lot more than I paid for at Hotel Nikko. The room was comfy with great dimmable lighting, quiet AC, and clean. The staff was incredibly helpful- carrying shopping loot all the way from my taxi to my room, and generally available for any questions I had for them.

Ulemper: One pet peeve: a power outlet closer to the bed would have been nice, but this was not a problem.

Fordeler: The location is excellent for travellers. 8 mins walk to universal studio theme park.

Ulemper: Nil

Fordeler: Super room with 4 beds, large and comfortable.

Fordeler: Booking for the hotel was easy and with good information on how to get there from Kansai airport. We choose a luxury room for 5 days with a city view. The luxury room was on the 27th floor which gave ...

Ulemper: leaving there...

Ulemper: Beak fast have to include European breakfasts as different kind of cheeses and bread types

Fordeler: Very friendly & helpful staff. The location couldn't have been more perfect for our visit to Universal studios. It was literally out the back door. The restaurants & shopping were ...

Ulemper: If airport shuttle would stop here, it would have been convenient and less expensive.

Fordeler: Location was excellent, a 2 minute walk from the Universal Studios gates. Staff were so nice, smiling and helpful.

Fordeler: It was very new, clean and spacious. Service was efficiently excellent and helpful. There was a lot of wow factor, i.e.: photo opportunities in the lobby. The staff was very polite.

Ulemper: Even though I am a smoker, I think the area provided is too small and at the wrong place ( too close to the lobby). I saw a mother who brought in their child into the smokers room.

Fordeler: Loved everything

Fordeler: Comfortable room for family, especially the connecting room they have.

Fordeler: Very family friendly close to everything near theme park with easy access to the city

Ulemper: No room service

Fordeler: Best hotel to stay at when visiting Universal Studios

Ulemper: The smoke coming from the smoking lounge gets into the elevators.

Fordeler: When you arrive at Universal City, you simply have exit the station and you are less than a minute from the hotel. Then to make it better, you are just across the from the park. Food, staff, and area were great. Bed a little hard, it is to be expected. Very easy to get to the aquarium and huge ferris wheel (only 10 mintues by ferry, which is across the street). Truly enjoyed the hotel and because of this, we were able to enjoy our time in Osaka.

Fordeler: Customer service is superb staff very accomodating!

Fordeler: The Imperial Hotel was truly a luxury during our stay in Japan. Our rooms had EXTRAORDINARY views of Osaka and the concierge was very helpful booking an omakase sushi reservation. The hotel was also ...

Ulemper: The coffee was overpriced... I don't care how luxurious a hotel is, coffee shouldn't be $13!

Fordeler: The size of the room and the staff

Ulemper: The AC wasn't cold

Fordeler: Surrounded by beautiful parks is quiet location

Ulemper: Not very many restaurants or shops in the local area. Had to catch a train or bus into town

Fordeler: Loved the pajamas . Very helpful and knowledgable concierge. Ended tge stay with a drink in the top floor bar looking out over the city

Fordeler: Room size very good by japan standards..very clean n comfortable. .excellent value for money

Fordeler: The staff, especially the concierge was exceptional ! And, there was limitless supply of mineral water for drinking !

Fordeler: This was a fabulous experience, ending our trip in Japan. Our room had a beautiful view, and the staff were incredible - courteous, kind and warm. It was delightful and luxurious. I cannot fault ...

Fordeler: There was a better room available when I arrived then what I had originally booked so the staff gave my wife and I a room facing the city and river with no additional charge. It was so beautiful! Also...

Ulemper: Breakfast wasn't included. 2,800¥ but worth it!

Fordeler: I like The bathroom, the rattan shelf - to put the towel, drawer to put all my toiletries and all my accessories. Also the chair n hooks at the entrance, very convenience. The bed is comfy.

Fordeler: Location and transportation

Ulemper: can hear the voice from the room nearby

Fordeler: Good location train station was just below hotel. Takashimaya Daimaru is near, and just across the street is the long stretch of shopping choices until shinsaibashi and dotonburi. Wide range of ...

Ulemper: Breakfast buffet had few choices.

Fordeler: The room, staff attitude, hotel services, location, non holiday season price, teppanyaki restaurant

Ulemper: Should have smoking room

Fordeler: The promptness of the in room dining staff when we needed buckets and buckets of ice since we visited during the hot summer season.

Ulemper: Only thing we noticed was the aircon's coolness was not enough. Also, we had a big group of 24 and so we stayed for sometime at the lobby waiting for check in. Since we had kids and they were ...

Fordeler: Great location! Conveniently to go anywhere~

Fordeler: Location, close from the airport if you take the limited express rapi:t

Ulemper: Interior is bit outdated, carpet looks old

Fordeler: Food was delicious.

Ulemper: We left our room 9am and came back 2pm. We were expecting our room to have been cleaned by the time we came back. It was not cleaned yet.

Fordeler: Very clean and nice place to stay. Near shopping area.

Fordeler: Spacious and clean room.

Fordeler: The hotel is fancy and quiet. It is right beside the train station and donburi district. The hotel room is very nice and comfortable.

Fordeler: friendly people

Fordeler: Fantastic location.

Fordeler: The size of the room

Ulemper: The facilities, no safety deposit box and ironing board in the room which is very unlikely in Japan, even 3 stars property has these facilities. Staff were totally unfriendly especially during check ...

Fordeler: Lovely hotel, staff excellent

Ulemper: Nothing liked it all

Fordeler: The free shuttle to and from the train station.

Fordeler: The good service and the size of the room. Bus shuffle as well. My daughter posted a photo taken from the room and posted on instagram - and the hotel liked it immediately.

Ulemper: The pillows (they gave me a stiff neck) and the ice pick was dirty.

Fordeler: Service was good. Spacious room. Location quite a walk from Osaka station though shuttle bus is provided

Ulemper: Location

Fordeler: Beautiful hotel. Very comfortable bed and spacious room. Staff most attentive and friendly. Good English spoken 10 min from station on foot shuttle bus to and from station stops at 10pm. Old ...

Ulemper: Extremely disappointed that there was a cover charge to use the only bar in the hotel!!!!!! It was expensive enough without that insult So go elsewhere to enjoy a beer or wine

Fordeler: Rooms were comfortable. Staff were pleasant.

Ulemper: NA

Fordeler: Room was a comfortable size for 2 adults and 2 kids below 12 years old. Each twin bed could fit 1 adult and 1 child. Shuttle bus takes you to and fro Osaka Station which is convenient if you are ...

Fordeler: Best light blocking curtains ever -- great for global travelers. Nicely appointed with standard Westin linens. Wifi was easy to connect to for unlimited devices.

Ulemper: Location was 15 minutes' walk from train station and many shops and restaurants. Just a bit far with bags. The public airport shuttle bus originates at hotel with one stop before the main ...

Fordeler: Love the bed. Slept very well

Ulemper: Limousine bus fm Kansai airport to hotel more frequent

Fordeler: Standard, beliggenhet og service

Fordeler: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.

Fordeler: great location. comfortable bed. small but great view. staff were very friendly and helpful.

Ulemper: booked non-smoking but were forced to stay in smoking room. although the room didn't smell of smoke, the hallways were unpleasant. Room's walls showed cigarette smoke stains on walls and ...

Fordeler: Excellent location. Reasonably quiet despite proximity to Dotonburi.

Ulemper: Windows that open for some fresh air would be nice.

Fordeler: The location couldn't be better. The hotel was also very chic. Loved the hotel toiletries. The price to quality ratio is also amazing

Ulemper: Some of the walls were a little marked up and the rooms were on the small side.

Fordeler: Perfect all! Esp bathroom so fantastic like we are in onsen. I love brunch time at tables cafe and restaurant with deliciously pancake cream cheese. Comfortable pillow too! Wanna buy but cannot carry ...

Ulemper: None um... don't have restroom in lobby area.

Ulemper: Difficult to make any special requests, check in staff a bit impolite, check out staff is ok

Fordeler: Absolutely fantastic location and room, breakfast was nice too. Staff were excellent.

Fordeler: Location is great

Ulemper: The service is like the name of the hotel - Cross Every request made was rejected with a cross Non smoking room/lobby/lift smell of smoke

Fordeler: Great location with good service

Ulemper: No gym or swimming pool

Fordeler: Excellence location for shopper and foods

Fordeler: Fantastic Location... right beside Shinsaibashi, Dotonbori & Namba Station.... lots of Food, Shopping and centrally located to get all around Osaka.... Rooms a bit tiny but cosy and comfy nice ...

Ulemper: Everything was perfect......

Fordeler: Nice hotel, great location, friendly staff. Good value. Will use the hotel again.

Ulemper: Shower/bath arrangement not typical for western traveler. However, completely acceptable

Fordeler: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Fordeler: Generally ok consistent quality

Ulemper: The lounge is disappointing with not much choices of drinks and food

Fordeler: It's very clean and comfortable

Fordeler: Much more room than other hotels Room set up great Bathroom was fantastic

Ulemper: Pillows were very uncomfortable

Fordeler: They placed me on the ladies floor. Love the room

Fordeler: The bath on the top floor is clean, quiet, and relaxing. Staff is nice and some of the views are great.

Ulemper: A bit off of the beaten path. A ten minute walk to main subway lines.

Ulemper: Resturant on 2nd floor serves very good food, but staff not really comfortable with English only speakers! Otherwise outstanding!

Fordeler: Everything!

Ulemper: Pillows were most uncomfortable.

Fordeler: The room is very clean and the hotel offers public bath though I did not have time to go there. The room space is satisfactory. The shuttle bus is very convenient to go and come to the hotel.

Ulemper: The breakfast finishes too early and the shuttle bus finishes a little bit early too.

Fordeler: the crew where nice and informative the shuttle service to the hotel from Osaka station is very effective due the distance of the hotel from main stations the bath at the top floor is grate!

Ulemper: the human engineering of the room wasn't so comfy the Frigidaire is in at a closet under the sink of the shower....

Fordeler: The staff in the reception were very helpful and polite. We had great views from our room and the beds were comfy.

Fordeler: The room is very clean. The staff is very nice. Onsen nice. Good breakfast even if it is not included in the room price.

Fordeler: Cleanness

Fordeler: The location itself is superb. Very quiet neighborhood. Walkable distance to the supermarket, train station. There's 24hr 7-11 right across from the hotel. Very convenient!

Ulemper: None

Ulemper: We went here in the golden week, therefore the rooms where way to expensive for What they are.

Fordeler: The staff were super friendly. The bathroom was the best ever. Room service was fab for the room cost.

Ulemper: Couldn't afford the breakfast.

Fordeler: A step above most hotels at this price point in Japan. A very generous sized room, comfortable bed and nice facilities. Very, very professional staff.

Ulemper: It wasn't a problem for me because I know Osaka well, but 1st time visitors might not find Honmachi the most convenient location unless you have meetings in that area. It is the business district ...

Fordeler: The size of the rooms are exceptional compared to other places we stayed at (different cities). Provided the most comfortable room and bed so far. If we come to Japan again, we will definitely prefer ...

Ulemper: It wasn't a must for me but my partner wanted to go to gym - it wasn't advertised so we weren't expecting one anyways but still he thought it would be 10/10 if there was one.

Fordeler: Close proximity to the Osaka Castle (20 min walk) and a quick subway ride away from Doutonburi. Top class bathroom and very comfortable and spacious for a Japan hotel room. The hotel also provided ...

Ulemper: There were not many restaurants very close to the hotel but there was a 7 Eleven and Lawson right there. The bathroom door took some getting accustomed to as it opened awkwardly into the room, ...

Fordeler: The room was very comfortable and quiet. The hotel is well situated in Osaka, easy to reach from the station and close to important site-seeing.

Fordeler: Everything except the windows :)

Ulemper: You can't open the windows :/

Fordeler: Quiet location, convenient to walk to main areas of city. Very nice, large, new rooms with a great shower.

Ulemper: The mattress on the bed was super hard.

Fordeler: Amenities, location, cleanliness. Bathroom/showerr