Osaka Hoteller

Fordeler: Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.

Fordeler: concierge is very good

Ulemper: no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.

Fordeler: Hotel Universal Port is a nice modern hotel catered to families. The minute you walk in your are faced with all types of minion characters as part of the decoration. Our kids loved it. They also have special Minion rooms which we did not know about ahead of time. Staff was professional and attentive. One of the few hotels we could find that could accommodate four people in a room.

Ulemper: Breakfast buffet was ok. Very little western food. We expected an omelet ststion but they didn't have one. An abundance of Asian food. location of the hotel is out of the way from the center of Osaka so takes a couple of trains to get to Dotonbori but you get used to it.

Fordeler: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.

Fordeler: Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable.

Ulemper: lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.

Fordeler: Very new and clean. Rooms average to small for Japan standards but very comfortable. A/C very efficient. Hotel staff excellent. In hotel onsen is most enjoyed feature. Approx 5 min. walk to subway station. 5 minute cab ride (700Y) or free shuttle to Namba station. Looking forward to visit again.

Ulemper: None.

Fordeler: I liked the staff. They were very friendly and they do their best to accommodate you. The facilities were good and they have everything to meet your needs. Best of all, the hotel location is at the heart of the shopping district of Osaka.

Ulemper: It would be great if they had a bit of variety in their breakfast buffet. It would also be nicer if you can watch TV with an option to have English subtitles at the very least. They can also improve the wifi because the signal was very erratic. Other than those, everything was great and we had a wonderful stay.

Ulemper: Dirty. More like 1.5 star motel.

Fordeler: The staff at the front desk was very kind as everyone is in japan

Ulemper: The entire hotel smelled like bleach and smoke. The rooms were absolutely disgusting. Walls were stained, rooms smelled over bearing like bleach and cleaning products I had to leave early. The carpet smelled I felt dirty after leaving. None of the previous reviews held up to the facility. Like staying in a run down hospital. Will never book a hotel through kayak again. And I travel for work and pleasure very regularly. Might be the worst experiment at a "4 star hotel" I've experienced in my life

Ulemper: Skittent. Mer som 1.5 -stjerners motellet.

Ulemper: No pool available. $3700 yen for use of indoor facilities

Ulemper: Ikke noe basseng tilgjengelig. $3700 yen for bruk av innendørs