well equiped, employees are professional and service minded
Very elegant and comfortable. Hotel staff very kind and gentle. A bit expensive
The hotel was excellent, modern, high-end rooms that you would expect from a Swissotel with excellent views over Osaka. The hotel was and right on top of a Subway station and a major shopping and food precinct right in the heart of Namba. If I return to Osaka I will absolutely stay here again.
Location, room size relative to Japanese standards Fee for internet access, expensive breakfast
For the hotel like Swissotel should include wifi internet service and free of charge but you have to pay and expensive.
Executive rooms with inclusive full service, business facilities, breakfast & evening cocktail lounge Located into Smoking Room on arrival & having to pay an upgrade fee to locate to a No Smoker
Great service and fabulous location
The location above Namba station was excellent. The hotel staff weren't always so helpful (front desk/bell desk).
wonderful location of the hotel, easy access from every where
I got a lot more than I paid for at Hotel Nikko. The room was comfy with great dimmable lighting, quiet AC, and clean. The staff was incredibly helpful- carrying shopping loot all the way from my taxi to my room, and generally available for any questions I had for them. One pet peeve: a power outlet closer to the bed would have been nice, but this was not a problem.
The location is great! Just right next to the train station and with the bus interchange you can go to many different locations, including the airports via the airport limousine. Overall its been a good deal, but if you don't mind walking 5 more min, you can get better value for your money in the Hotel New Hankyu ANNEX, which is run by the same company, yet offers rooms that are cleaner, newer and the ANNEX hotel overall is more quiet, not to mention you can safe around 1000 JPY per room. I found the Hotel New Hankyu (not ANNEX) a bit too noisy and I was unlucky with the view and even though it was a non-smoking room, I got a fair dosage of cold smoke thru the aircon system.
Very convenient location right next to Osaka station. I was staying on business and it was a very basic hotel - would recommend more for travellers/backpackers.
This is the best location hotel in Osaka, Hotel located in young fasionable area in Umeda, direct access from Midosuji underground and Hankyu Umeda line which can direct to Kyoto, Nara, Kobe of major sightseeing city 30min. Many nice restaurants in the hotel and outside hotel. Most enjoying things is that Largest electrice depatment store in front of Hotel and fasion department. Nothing
Very nice hotel! Great staff, very clean, and within walking distance to Dotonbori and tons of restaurants and shops! They validated our parking fee as well! Very happy!
Although the chapel on the 22nd floor was a little kitschy, the hotel was grand, clean, and had great views over the city. It was difficult to find the entrance the first time. The is a subtle entrance where you take an elevator up to the main lobby on the 22nd floor.
Excellent service from Concierge and front desk staff. Convenient location to OCAT, JR Namba Station and local subway lines. Walking distance to Dotombori, Shimsaibashi, and other shopping streets. Good local restaurants in alley ways close by.
When you arrive at Universal City, you simply have exit the station and you are less than a minute from the hotel. Then to make it better, you are just across the from the park. Food, staff, and area were great. Bed a little hard, it is to be expected. Very easy to get to the aquarium and huge ferris wheel (only 10 mintues by ferry, which is across the street). Truly enjoyed the hotel and because of this, we were able to enjoy our time in Osaka.
Best hotel to stay at when visiting Universal Studios The smoke coming from the smoking lounge gets into the elevators.
The location can't be beat if Universal Studios is your destination. It is also right next to the Universal City train station. The lobby is grand and swanky - reminded me of the recent Great Gatsby film. You can buy your Universal Studios tickets and Express Passes at a desk in the lobby. We were not able to check in early, but they did hold our bags, and even delivered them to the room when we came back at check-in time. The breakfast buffet is expensive; it is not included in the room price.
The staff was very friendly and accommodating. It was clean and quiet. The room was disappointing. The beds were very hard and the room was all the way on the other side of the building away from the elevators.
Conveniently located by the subway station Friendly, English speaking front desk Great lobby and hotel facilities You get what you paid for! The hotel lobby was so nice that I was very disappointed when I got to my room. The carpet was sticky and towels were stiff. The room was pretty run down and I felt like it was not the same vibe I got from the hotel lobby. However, for how much I paid, it was well worth the location.
+ Stayed in the 41st floor of the hotel... Amazing view. + A/C button on the control panel near the beds was also a heater! (Warm & toasty) + Was always greeted with a nicely made bed and replenished amenities. Drank roasted green tea every morning during my stay. + Convenient location! JR and subway lines are a short walk away from the airport! + Remember to check the drawers! I missed out on wearing a hotel yukata to sleep. + Shampoo, conditioner, and body soap, as well as other amenities included in the room. + Comfortable beds! - I paid a price that was a little higher than advertised. However, the price is still good and I wouldn't mind staying here again!
I loved the location of the hotel. Being close to all the food and shopping of Dontonburi. There wasn't anything specific that i disliked during my stay.
easy access to shopping and only few minutes walk from subway station. will definitely stay in this hotel again..........
The room is really big compared to the other japan hotels. The decoration is modern and the bathroom is so big !
This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,
Truly fantastic location in terms of access to nightlife and hundreds of bars / restaurants close by. Very convenient to Namba main station and metro. Good size rooms , very clean and lovely bathroom. Although not cheap - great value for what you get, reasonable breakfast cost and no hidden charges.
Nice hotel, great location, friendly staff. Good value. Will use the hotel again. Shower/bath arrangement not typical for western traveler. However, completely acceptable
The location of the hotel is great, so it allows you to do alot of things The staff in the reception, they were very complicated, regarding payments with a visa card
The staff were amazing. They were extremely helpful with tourist information and all of them spoke excellent English. The room was amazing. Very clean and all of our needs were met beyond exception. An excellent experience and I would recommend the hotel to anyone.
The Guest Relations were very helpful in providing maps to places I wanted to go. They would checked for information from the internet and made sure we knew our way around.
very nice hotel, clean, kind personnel. very comfortable bathroom. nice view to the city, although the castle view room doesn't offer a direct view to it (you have to bend your head quite much...). The hotel is close to 2 railway stations and one subway station, close to the castle and to the aqua-bus (right in front of the hotel). Personnel in the Four Seasons restaurant not english speaking and not kind with the clients...
Old room, accessories, location of the room etc, far away from a 5 star hotel.
Close to castle and good views - close to station also Had to pay large fees for everything extra ie internet and fitness facilities
The staff at the front desk was very kind as everyone is in japan The entire hotel smelled like bleach and smoke. The rooms were absolutely disgusting. Walls were stained, rooms smelled over bearing like bleach and cleaning products I had to leave early. The carpet smelled I felt dirty after leaving. None of the previous reviews held up to the facility. Like staying in a run down hospital. Will never book a hotel through kayak again. And I travel for work and pleasure very regularly. Might be the worst experiment at a "4 star hotel" I've experienced in my life
Dirty. More like 1.5 star motel.
Location was great - right in the middle of entertainment district, near Namba station.
We were part of a wedding party from Guam sothat it was convenient to be with our friends. The rooms were very small and we could not cnn inEnglish.
The hotel is well positioned if you want to enjoy the busy night life in Osaka, in the "young" part of the city. This means that it's close to Dotombori and Shinshaibashi, where youngsters gather to go out at evening and night. The staff has trouble speaking english and also do not smile that much. The breakfast menu does not have many options and the recipe for the omelet was one of the worst I have ever tasted. The elevator from the street to the reception lobby smells of cigarette smoke like no place on earth.
I liked the staff. They were very friendly and they do their best to accommodate you. The facilities were good and they have everything to meet your needs. Best of all, the hotel location is at the heart of the shopping district of Osaka. It would be great if they had a bit of variety in their breakfast buffet. It would also be nicer if you can watch TV with an option to have English subtitles at the very least. They can also improve the wifi because the signal was very erratic. Other than those, everything was great and we had a wonderful stay.
Location is excellent. The air conditioning can be improved. Room is stuffy at time.
Property is nice great staff. Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.
Free bus to station partly compensated for distance. Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.
how all the staff were willing to help at all hours of the day and their english was superb!
Friendly staff, great lounge on the 35th with live music.
Friendly staff, excellent service, not to expensive, great loacation
Great location for a great hotel Wifi not complimentary. At a rate of $17/day I think it is too expensive...
The location was great and the breakfast was excellent. No free wi-fi, and the fee to conect to the internet was such a rip off!!
Location is great! Front desk staff always has trouble with reservation. I've stayed here several times and it's always a problem at check-in.
Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.
concierge is very good no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.
Location at Osaka JR station very convenient
Located above railway station. Also high enough to keep above city noise so a good sleep.
The location. Close to the train station Had to take smoking section
Nice rooms, strategically located, very convenient and close to everything. None
the comfort of the bed
Location, staff, cleanliness None
Room was nice/clean, great view, connected to main train station. Staff were very helpful (accidentally booked in a smoking room, they found me an alternate, non-smoking room despite being very full).
The location is really convenient, and there is free internet facility at the hotel room. The room is super small, smallest hotel room I have ever been, lucky it was quiet modern and clean, although I would have preferred Hilton if I knew it was just across the road. Also while there was free Internet, the PC was super slow (My room was AMD 1 Ghz with 512MB memory)..
Hotel staff are well trained and they communciate with each other well. They are efficient and at the same time hospitable. Great location for those travellers, using railway or bus connections to other cities. No individual safe deposit box in room. No business centre facility.
The hotel is in the Osaka railway station which is very comfortable. The shopping center is located around the station. Perfect for a short stay where you have direct access shopping, transportation, restaurants and amusement. The rooms are more spacious than an average business hotel in Japan. I had a nice view from my hotel room. Most rooms are located on 20+ floors. You could hear some street noise from the amusement area, but it was still okay for me.
The location of the hotel, it's really in the entertainment area
Excellent location and room. If I ever be in Osaka again, I would be in this hotel.
Modern facilities Spider in the ice-bowl, poor breakfast select and over-priced
Staffs not well in english communication and no wi-fi available.Only LAN cable provided.