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Location of hotel on streetcar line, availability of wifi, on-site dining options, interior atrium atmosphere. The front desk was understaffed for a busy Friday check-in time causing huge delays. Staff in gen were not very friendly in the hotel. Bathroom was very small and chrome fixtures were rusting. Not enough washcloths, hand towels in room. Pillows on bed were uncomfortable/too hard.
Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!
Parking was too expensive!!! Limited unloading space But wonderful cleaning staff, bell service and front desk TOP NOTCH!
The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous. The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.
Friendly staff I've paid for an upgrade to a room with a city view. The so called city view was blocked by the adjacent Hyatt House. If you want a city view, move on to the near by Holiday Inn.
Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants. Nothing!
Very nice! We came for our anniversary and it was amazing. The staff made our night special. Layout can be a little confusing from the parking garage to the rooms, but once you get use of it it's a little easier.
The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,
Location Cleanliness Comfort Nine
Everything Had trouble with my keycard several times but no biggie
Thought I was staying at a 5 star hotel. It was very clean and upscale.
We stayed here for the Rock n Roll Marathon. It was located right near the starting line, which was very convenient. They allowed us to have a late check out time so we did not have I rush after the race. The staff was friendly and the hotel was extremely nice. The room was a little small.