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Everything except the little water pressure in our bathroom sink. Little water pressure in lavatory
loved the convenience to everything in the garden district and magazine street our room and bathroom was clean and well made, however, the carpet had not been vaccumed-only on the left side of the bed and was still not vaccumed during our 3 night stay-even after requesting maid service-I just put down towels-carpet had grass and debris and king size bed had very worn spots were people had slept that had worn mattress down-Oh, there seemed to be only 2 tiny elevators that hardly fit you and your luggage-and housekeeping had to use same elevator-very inconvenient for them and guests.
The staff was very professional. Continental breakfast left much to be desired but coulis is just around the corner and is a top notch breakfast restaurant. Best hotel in uptown as far as I'm concerned. Still a bit pricey despite not being at full occupancy.
Very nice room overlooking St Charles Ave. Very helpful staff.
The breakfast was nice. Loved the lemon water touch. Bed was more comfortable than mine at home. The hidden taxes. I asked for the total amount when booking so I would be prepared. My bill was $55 more than I was quoted.
Staff courteous and helpful, amenities (cheese/fruit @ tea, to go bags, sweet and savory breakfast items with protein) were bountiful, coffee excellent with mild and BOLD option. Right on street car line, out of touristy area, public transport connections r easy to make. Room was spacious enough, bed was ever so comgy, shower head options were very effective Yikes! Roomwas by ice machine and elevator shaft. It worked for me bec. I needed to be up and out. Were i on a pleasure trip that early am HUMMMMM would DEFINITELY be a room changer request.
Location, Restaurants, Bar Uncomfortable Beds, no extra pillows
The hotel is quaint and historic but updated with all the modern amenities. It's the best of both world's. Also, I don't think I've ever met a friendlier staff. Folks in NOLA are typically very friendly (and genuinely so), but everyone at the Pontchartrain, from the front desk to the bar to the housekeeping staff, seemed delighted to have us there. The Garden district is a little removed from the CBD/Quarter area. Prepare to spend $$$ on taxis/Uber if you want to live it up.