Montevideo Hoteller i Centro, Cordón

Good location, reasonable facilities including fridge and free use of internet computer. If you ignore the awful front desk service, it is good value. Front desk service was dreadful. I arrived on time but was asked to wait. Over the course of an hour I had to ask three different people what the cause of delay was. Each time I had to give my name. One of the staff just went home during this time. An elderly gentleman trying to change his room said the hotel was worse than anything he'd experienced in World War 2. He was exaggerating... After all this I was surprised tha the room was quite acceptable.

There was nothing that I liked about my stay at the Hotel Lancaster. The hotel is dirty and seedy. In the dead of winter the heat did not work.A staff person could not help nor were there free-standing heating units that could be brought to my room. The phone in the room was completely dead and flithy. The bathroom sink was loose and coming off the wall. The hotel is understaffed and clearly no care goes in to maintaining the facility.

Excellent location on one of the main city squares with views along the main shopping street and down to the sea. Guest computer was useful. The cleaning staff did not clean and were rather rude. The cleaners would hold the lifts (elevators) for hours meaning that guests would have to walk up and down the stairs. We were on the 10th floor and so this was not much fun! In addition on one occasion when I walked up the stairs a cleaner swung the elevator door open into me - this hurt but the cleaner just laughed and offered no apology. The reception staff were not much better and would pander to the large noisy groups that the hotel seemed to like having while ignoring the needs of couples and family groups.