Friendly staff I thought booking a hotel right next to the water that I could be hearing waves in the tranquility of the evening. Instead I hear cars and foot traffic because our room is all the way back and faces the garage. This hotel was almost three times the cost of any equivalent hotel if it wasn't next to the waves I didn't get to hear.
Great location, helpful staff. All around nice place to stay in Monterey.
The location was great. Right in the middle of Cannary Row. The pool was small.
I really loved the location !!! And the beds are comfort , lobby was nice . Jacuzzi closes at 10:30 even on weekend :(
Mainly the location. walking distance to shops, restaurants and the Montery Aquarium. We enjoyed having breakfast and watch the sunrise. The bathtub was too small even I am 5foot 115lb woman. The pillow top was too thick and it was too hot for me.
Nice rooms, and great restaurant attached to hotel with an extensive wine menu
Lovely location right in the heart of Cannery Row and on the waterfront. This is not an inexpensive hotel but let's face it this is an InterContinental brand not a Motel 6. If you want to splurge this is a good choice however if you don't need a waterfront view and stay in the connected bldg. across the street you can get a room with a fireplace for less. I found this hotel to be relaxing and the staff helpful. Even without a waterfront room they have a large deck area looking out into Monterey Bay where you can sit in front of a fire pit with your friends or by yourself and sip your favorite beverage and enjoy the view and some down time from busy Cannery Row.
You can't beat the location- just a block away from the Monterrey Bay Aquarium and right on Cannery Row. Staff was all very nice and the facilities were top notch. The restaurant was not pricey and not very good. This is a small complaint, as the view was outstanding and there are plenty of better places to eat within easy walking distance. Would have been nice if wifi was included with room.
This was a great location within walking distance of phenomenal dining and wine tasting rooms. Room was exceptional, the service excellent and the spa personnel accommodating. First deep tissue massage I ever tapped out for a slightly lesser pressure. We will return over and over again. You have to stay here when in Monterrey! Nothing
Excellent service Noisiest hotel in Monterey
Liked how we could purchase 2 day aquarium tickets for the same price. That was very convenient. I didn't need a mini bar in he room. But would of liked a microwave and mini fridge.
The location It was no better than a holiday express, but much more expensive. Beds were miserably uncomfortable.
When I'm paying $1400 to stay 4 nights and get told that they can't possibly give me complimentary wifi or breakfast or ANYTHING... it's annoying to say the least. Interested in squeezing out every last cent possible while offering less in terms of amenities than most other hotels that are a fraction of the price.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
Price Outdated hotel.
I love the decor of the bathrooms and the bedding. That the elevators were broken.
Amenities and style of room During my stay there was construction being done to the hotel, normally that wouldn't bug me except they put me right next where it was and since I sleep with the windows open, constructure woke me up super early in the morning. Even with the windows closed I could still here it. I was on my anniversary with my way during that day and it Kindof put a damper on my experience, especially since I paid over $200 each night I was there.
Location and price
Location My room was not ready on time. Extra charges for parking and internet.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Location was good, close to the wharf. Our one and a half year old daughter found a pill (presumably from a previous guest) in the room and ate it. We rushed her to the ER and thank goodness she was okay. Guests with kids should be aware of this danger.
The guest rooms are large and nicely appointed. The bed is comfortable. Breakfast is very nice in Jacks restaurant. The entire staff is quite accommodating. We've stayed here many times in the past and will continue to stay here. Our room was in a noisy location--on the second floor overlooking an open area where people walked, sat, rode bikes, played music and generally enjoyed the outdoors. The windows were not double-paned and the room was noisier than we would have liked. The bathroom was remodled with a lovely marble countertop--unfortunately it was rather tall for me to use (I'm a 4'11" woman.)
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
Power was out, and even though it's not their fault, I wish the staff did more to make us feel welcome.
Clean facilities, close to Wharf and other fun activities. So noisy! Do not get a first floor room. You can hear EVERY footstep the family above takes.
No AC in room.
Quick drive into downtown Monterey. Nice rooms and property.
The grounds were really beautiful! Green and well landscaped, the pool area looked like a lot of fun. There were games by the pool, and fire pits near the hot tubs. We went to our room, and the first thing we noticed was a very large yellow stain on the bed. The top sheets were white, you couldn't miss this stain! Bluntly lazy on house keeping's part. While we were calling down to get a new room, we noticed water damage or mold around the ceiling fan, the counters in the bathroom were dirty, the shower stall was dirty and the computer desk had something sticky on it. When the gentlemen came to help us with our bags and escort us to our new room, we expressed our disappointment in general with the rooms, outdated and no where near as nice as Hyatts we'd stayed at before. His response was " well, it's a whole other standard here". Our other room was clean. However, after that gentlemens response our disappointment with the quality of the rooms and the negligence of the house keeping, we decided to get our money back and stay at BW. For the cost of staying at Hyatt, I expect clean rooms and accommodating staff. I always try to point out the good, but the room condition was just unbelievable....
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
The location of the hotel is very nice. It's surrounded by trees and up a hillside. The views aren't all that spectacular, but we could see the ocean off in the distance from our 3rd floor room. It's very close to the highway, but it wasn't noisy, so that was nice as well. When we got to the lobby, the hotel staff wasn't very friendly. They weren't rude, just not as friendly as you would expect from a stay at a decent hotel. Three of the two counters were open with attendants, but not one of them looked up to say anything to us until the third finally did when he was done helping another guest. It would have been nice to get at least a "Hello, we will be with you in just a moment". When we got to the room, there was a huge puddle of water that was leaking from the AC to the floor. It's not like it was tucked away in a corner either, you had to step through it to get to the balcony. The room also felt very damp and muggy as a result. We were not impressed, but since we were only staying one night and completely exhausted by the time we reached the hotel, we didn't want to go through the hassle of moving all of our stuff into another room. We informed an attendant upon check out, and all we got was an "OK, thanks for letting us know, we will do something about it". Wasn't quite sure what that meant, but I haven't heard from the hotel since. It would have been nice to get an apology at the very least.
Great location, just off hwy 1 and easy to get to. Card reader on room repeatedly rejected keys, but front desk was helpful!
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
Beautiful surroundings. Nice lounge and fireplace. Great place for drinks I little too kid friendly, since we were an adult couple with no kids.
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
The location was awesome
The Monterey Bay Inn has great bay views and is located centrally to downtown, the wharf, and Cannery Row - within easy walking distance. No report.
Hotel was a nice location next to the quieter side of Cannery Rd. So we thought the construction across the street ruined the Bay watching during the day, We were gone most of the day. But other than that everything was wonderful!
Location and the seals in the background hiding the bowling alley that was in a room above us. Bad plumbing. When a bath was taken, the drain took forever and would occasionally burp up some black junk that stunk. Had to rinse the tub out after it drained because of the smell.
Great location, beautiful room...would stay again for sure!!!
No crowds at the end of Cannery Row, and close enough to walk to any style restaurant or pub, shopping, etc. Very slightly disappointed there weren't Bluetooth speakers to plug into for music, however the soothing sounds of the ocean water washing against the rocks below our balcony was much more enjoyable!
Location, nice room, great staff Mandatory $10 fee for a five year old to get a $2 crummy breakfast -we ended up paying for a breakfast at the Monterey Inn down the street instead. The place needs a power washing! Gull excrement all over the place and not enough nets to prevent them from hanging out to poop
I enjoy staying here...hot tube on top floor where you can see Monterey. Comfortable stay and always clean. Definitely staying here again.
We enjoyed everything about the Monterey Bay Inn. It was right on the water and was close to all the shops on cannery row. The room was beautiful and very clean. We will stay here again in the future. N/a
We heard the barking of the sea lions the first night - all night. The second night we were prepared for it. Charming!! The buildings surrounding the hotel were creepy to walk by - especially at night.
Great location I would definitely stay here again!
The hotel was fantastic. The view from the forth floor spa was outstanding. The hotel is located just off cannery row to be quiet and comfortable, but we'll witching walking distance to all attractions. They need a restruant or step up breakfast.
Location is convenient close to frreeway access, fisherman wharf, and shopping malls. Check in was done rather quickly. When we needed assistant, Inn staff was quickly to respond. Our bathroom door was not able to close, lock was not usable, and the heater/cooler was not working. There was a video tape player but was not working. No dvd player to use.
Did not feel safe there. The bed spread and drapes were dirty, no place to plug in coffe maker, lamp was broken and other lamps had missing light bulbs. Bathroom had malfunctioning shower head and tub mat not clean. Continental breakfast was not very healthy.
Easy check in & nice staff. Nothing fancy. Bed was comfortable & room was clean but no air conditioner just a fan which was ok since it wasn't too warm. The breakfast area is in the lobby and was so crowded with no place to sit. Had to dodge many people just to get a bowl of cereal!!
I liked the price. Location not bad. Breakfast was hour later than stated at check in. Nothing made this place stick out. It's just a place to sleep. Will stay elsewhere next time.
The man that checked us in was very helpful. He let us know about the special package they offered for the Aquarium. Another worker told my boyfriend to put out his cigatette when he was outside. We wete aware that all of the rooms were non-smoking but didn't understand why he coyldn't smoke outside.
Staff members were very warm and welcoming and the free breakfast was better than similarly-priced hotels, offering cereal, mini muffins, fruit coffee and even (really good) do-it-yourself waffles. Our room came standard with an extremely large king-sized bed. An added bonus was the mini fridge - great for keeping our camping groceries cold as we traveled through California. Only real downside was that while taking a shower, I noticed that there were stray hairs on one of the walls - remnants from the previous guest(s). Not a huge deal to us as the rest of the room was spotless and we were staying less than 24h, but a bit off-putting nonetheless.
Our hotel room was very clean and neat, late arrival was not a problem, and it is partially renovated. We skipped the breakfast though, so I don't know about that. The town center is a 5 minute drive, or a nice walk from the hotel. Overall, great value for money. I would be happy to stay here again.
Nothing Everything, rude rude rude manager and very dirty and daited, maids were super loud , never stay there again. Worst place we've ever stayed at. I can't believe there are decent reviews of this dump!!!!!!
Clean, sizable. Good location for quick access to downtown Monterey, Carmel-by-the-sea, Big Sur, etc. The internet was surprisingly fast, and free! The microwave and fridge were also quite convenient. Noise was the biggest issue: the ceilings creaked a lot every time the people above us moved around. It felt like we could hear everything they were doing. If you're thinking about staying here, definitely try and get a 2nd-floor room. Since our room was very near a busy street, we also heard a lot of noise from traffic and passing cars.
I really liked that their was breakfast in the morning. That the room was clean and that the pool was near the room. I really enjoyed all the plants outside and the balcony. I did not like that when we got their late they were very few options on where to dine and that our heater wasn't working.
Was one of the cheapest hotels in the area. The hotel is dated but if you're not looking for much its quite acceptable.
Great location, decent hotel for the price The floors didn't seem like they were vacummed.
Staff The price!
This place is amazing. Although ostensibly it doesn't look over the top, it is a quietly classy place. Our receptionist, Tiana, helped us throughout our stay and she is the sweetest and most accommodating representative (although everyone we met just went over the top, from the concierge to the bellhops to Ryan the cars concierge). The rooms are huge. They easily fit all of the stuff for our 8 month old with tons of room to spare. His packnplay was no issue at all. Everything is very clean and it was quiet and relaxing. We ordered room service , and it was pricey as expected, but the food was DELICIOUS! I doubt we would have found better food elsewhere - the crab cake Eggs Benny was delicious! We checked out and had our car brought around (valet parking is surprisingly included in the resort fee) and Ryan, our car concierge , told us if sightseeing (we were headed to the aquarium), to feel free to leave the car there, no problem, till 5. That was really nice and we did not have to worry about parking. Overall this is right on the end of cannery row and is apparently about a 10 minute walk from Fisherman's Wharf as well (we didn't have a chance to get down there). You can't beat the location, the customer service, or the amenities here. We would only stay here when coming back. Thank you!! Nothing!
Beautiful hotel, great location. Comfortable beds. Rooms need maintenance. Lock didn't work and needed to be replaced. Phone wasn't working properly.
Very nice decor in room and everywhere. Staff is friendly and helpful. Nice view of Monterey Bay from lobby and lower level lounge. WI-FI is free and works well. Expensive! Breakfast not included, 10% extra tax, and $25 extra for 2 queen beds instead of the default 1 king size bed. Only one night table. Parking is valet only, front bumper came back with a dent. I prefer to self-park. Getting my car back took 10 to 30 minutes. Driver expects to get a tip each time. There is a spa but it is not free. Someone placed a couple of calls from our room, I had to prove they were not mine.
Location Room service
Very clean & well appointed. Nice live evening music. Convenient peet's coffee on premises. Nice outdoor firepit and beautiful "plaza area" / patio for all to use....very open-air views of the bay. Spa facilities did not accomodate the numbers of people using, it very well. Overall,hotel was a bit over the top for our needs, and I hate always having to figure out tips without feeling like a cheapskate, but I guess that's just part of "high livin". On the whole ,staff was extremely understanding & accommodating of a few problems that arose and were more than fair in resolving them.
Geat ocean view , nice evening music , the staff was helpful , we love the restaurant , we love the valet parking . and the price of the room includes it The price of the ocean view rooms is very expensive , and it doesn't include the breakfast
I liked it's location and convience. Bed uncomfortable and gave me backache.
Excellent customer service by all staff.
the bed was very comfortable charge of $25 resort fee.
We enjoyed the spa and the attentive staff.Please write at least 15 words Valet
The bed room was very confortable and the spa was good the valet parking was a little expensive, the resteraunt was only average in food quality and expensive for what you got.
I really liked the afternoon wine tasting - not necessarily for the wine but for the snacks for the kids which made dinner less stressful. Convenient walk to aquarium.
wireless/ Wi-fi connection
Good location, quiet, balcony, big bed room and accomodations such as fridge, coffee maker...
location is excellent. rooms were big and clean and well equipped. the staff is nice and helpful. they did everything to make us feel comfortable. nice happy hour and breakfast. room for breakfast to small to accomdate the guests
Very close to everywhere we needed to be. Fireplaces in each room, large, clean comfortable rooms. Free wi-fi, breakfast and wine/cheese hour in the afternoon. Great staff, secure parking. Rooms facing the street are a bit noisy. No minibar, so we pucked up a few waters, snacks and sodas to put in room fridge.
turn out i was issue a room which smell dog, clerk seeing that I didn't have a pet or even ask if i had one issue me one, When we checked in we where surprised with a 15.00 a day parking charge. When checking out I had told the same receptionist about dog smell and noisy traffic side of the room, he apologized and remove one of the 15.00 parking fee. Did question him if he new I didn't have a pet why did he issue me a room for who have pets
- good continental breakfast - good location (walking distance from Cannery Row) - clean - accommodated an early check-in for us - friendly staff - stuffy room (smell) - housekeeping left dirty towels in the room (on the floor) - bed is SUPER soft (not comfortable for me)
The room was beautifully clean & presentable. Unfortunately we missed the wine & cheese evening but we were welcomed with a glass of wine even though we had missed the required time. A nice touch
Our shower didn't drain properly and after several calls and waiting it was never resolved.
I do not know how it is that this place is getting such a high rating... They obviously pay people (or give rooms away) in exchange for a positive review. The stay here was equivalent to Motel 6 experience at best. I won't ever stay here again
Cleanliness, convenient walking distance to Canary Row and Money Bay Aquarium,restaurants, ocean...awesome location Street noise was a bit much, i would request a balcony room,that's the only reason it isn't five stars across the review
Clean begging and towels. Good location, big room. Convenient parking in the basement (additional fee). Breakfast is fair, wine/cheese time is complementary and pleasant. We had a room on the first level and the room above had squeaky floors so we could hear when guests staying above waking in their room. This could be really annoying especially at nights. Patio is tiny and not private as offered.
good location, spacious, nice staff, good calue/price ratio The height of the rooms on the 1st level is too low. Avoid taking rooms on the highway side. No chance to eat anything after 9pm (you can buy some super market food at the reception and cook it by yourself in the room's microwave.
The lady at the front desk when I checked in was very pleasant. Too much money for the room, which was not all that. I've stayed at other hotels where i don't pay that much money and i get a free breakfast, nicer room. DOn't think i will stay there again when visiting Monterey.
All modern amenities Rooms are a little small, but adequate
the hotel is located in a very good location
Friendly hotel staff and cleanliness Wall were paper thin. Could hear talking and walking in the am.
Nice accomodation, nice food
Cookies at 5pm Bad pillows. Parking fee when plenty of parking around the hotel. Hotel is not within walking distance to any Monterey sites. Loud rooms near highway on ramp. Wouldn't stay here again.
Room was in a nice location. Checking in was easy and staff was helpful. I happy overall with my stay. Beds were not comfortable nor the pillows. I thought there may be more discounts in regards to Monterey Bay aquarium in the Warf, but I was told Marriott does this not Hilton.
I really like the pool and the location of the Hilton Garden Inn Monterey, it’s was very easy to locate. The staff was very good, I actually asked for a late checkout time and a few other things and they were very willing to accommodate me. The room was clean and had almost everything I needed.. What I dislike: This really is not about dislike it’s more about the comparison of value based on price. Hilton Garden Inn Monterey (“HGIM”), is expensive and maybe too expensive for what you really get. I travel a lot for work and with my family. And basically I would compare the HGIM with high-end Hotels in the Napa Valley and Santa Barbara. One: I would say if you pay upwards over 250 a night, a water bottle (just one) in your room would be really nice, the breakfast buffet was really good but again if you’re paying $$$ it would be nice if it was included and it would probably create more buzz for the property. The bar was fine but seriously it’s just a bar. The other thing is and this is not exclusive to the HGIM, a lot of hotels have this issue the doors for each room when they close are so loud that if you’re trying to take a nap or just concentrate on work it’s very difficult. I found myself hanging out in the lobby to do work. The room itself was not bad two queen beds they were very comfortable, the mini-fridge was loud, the TV was fine, the bathroom, was poorly designed the door scarcely had a enough room to open without hitting the toilet the detail work in the bathroom was not done well and the wardrobe it’s a wardrobe. I know I’m being critical in this statement but it’s because I hold the Hilton brand at a high value, because it asks for a high value for the dollars you pay.
Pool excellent staff very helpful. Residents bar closed 9pm very early if you are returning from dinner and would like to extend your everning.
the rooms were very comfortable but a lot smaller than the pic leads you to believe. The bar is open until 9 pm. the room service is for dinner only
The staff was competent, friendly, and helpful. The room was nothing special, but it did have a fridge. The wireless Internet worked well. There is a quaint Italian restaurant just across the street. All in all, this was a good hotel for a very reasonable price. We stayed over a weekend, and on Saturday night there was loud, bass-heavy techno music coming from a club nearby. We could hear/feel the bass even with the door and window shut. This probably isn't an issue during the week, and it may not be an issue every weekend, but if you're sensitive to this sort of thing (admittedly, I am), you might want to check for further options in Monterey. This was only a minor annoyance, however; the hotel is still a solid deal for the price.
Clean & newly renovated Breakfast could be better. If you are a carb loader, fine. Add choices of eggs or sausages pls for a more a complete breakfast experience. Add a few choices of fruits as well. Am I asking too much?
I love the location. The room was very small but clean. I would stay there again. The room size
Good value for basic accommodations.. I did not realize that i.t was in the flight path of the airport
Great value for the money, nice staff
Good price. Nice breakfast. Polite and helpful staff Noisy between rooms
Very friendly staff really clean and comfortable
Room was OK. Location was OK No soap or shampoo in the room when I went to get in the shower the first evening. It was in the room the second day. The motel charged my credit card on Thursday, PRIOR to arrival on Friday. When I checked in, I was charged for both Friday and Saturday (we stayed two nights) so I was charged for three nights instead of two. On Saturday morning when I discovered what had happened, I called the hotel to asked why. Instead of an apology for an error, I was told that this was their standard business practice and the double charged night should be credited back to my account in 3 to 5 days depending on my bank. This is not a practice that I have run into before but think that in a place like Monterey where the vast majority of guests are tourists, this is a good way to increase profits. You collect the extra nights fees and collect the interest on the money until you have to give it back.
Everything.. We stay thr a lot and each time is good experience. The only thing I can think of is to have fresh fruit for breakfast.
The room was spacious, clean, and recently renovated. Everything was well-kept and in good condition, we thought it was delightful. Excellent value for the price. The pool is an oversized bathtub and breakfast was minimal.
We we're in a freshly remodeled room. It was nice and clean, and it had a continental breakfast. The staff was kind of badand the remodel was poorly done.
6 pillows on the large, comfy king-sized bed...plus, the refrigerator, microwave, iron...appliances that provided added comforts of home!
I loved the look and feel of Casa Munras. Once we drove off the street, it felt like we were in a very private resort. The staff was very friendly and courteous, and we really liked using the Esteban Restaurant for some of our meals. We especially enjoyed the Happy Hour! The food was delicious, and the wait staff was very pleasant. We also took advantage of the spa while we were there, as they were running a very good massage/facial special. We probably had one of the best massages we have ever had and did not feel rushed or like one in a long line of customers that we have felt at other spas. The outdoor hot tub was a lovely, relaxing way to end our spa services. My daughter and I came to relax for a couple of days, and that is exactly what we were able to do here! We look forward to returning!
A compromise with the loudness but Im super sensitive. Nice staff, good location and very clean.
Central location, walking distance to downtown and nearby restaurants/shops. Easy parking. Under construction (not noted prior to making reservation). Bed and pillows were uncomfortable. Shower over tub did not drain appropriately.
The staff was very friendly, room was very nice with it's own fire place, happy hour at the restaurant was also very nice, location was perfect- just a few minute walk to downtown Monterey Only had one restaurant
Cute place with neat history. Staff is wonderfully helpful and friendly. Quality of facility and service is a great value. A bit of rennovation in progress, but staff was aware and considerate in room selection to minimize impact.
I liked the cleanliness and the feel like home of the place. I also enjoyed dining in the fine restaurant the hotel provides. The personnel was was polite and very accommodating. The proximity to to everything in the city was very much appreciated.
The hotel lobby set a very good first impression. However getting to the room it was outdated, walls were thin and just okay on cleanliness.
Nicely appointed rooms, ours had an electric fireplace. Beds were comfortable. Hotel had a nice pool area and an outdoor lounge area. We only stayed one night, would have liked to stay longer.
Staff was so nice. we told them we were in Monterey to celebrate the bf's bday and they were nice enough to upgrade our room and send over a bottle of champagne for free :). It really made our trip special. The staff at the spa were great too, pretty much left us to do as we wished The food at Ernesto's (restaurant located in hotel) was a bit overpriced. Food was still good
The service was great and accommodations were perfect for our needs. The fireplace was a nice touch :)
Good central location in area for what I come to do every year. Drop my daughter off at CSUMB and do some golfing. Walking distance to plenty of dining options besides restaurant on site. Small spa on site is nice. If you catch one of their many specials, the stay is a great value for the money. Beds & pillows are a little too soft for my liking and parking is a little tight if you drive an SUV or minivan.
Clean and comfortable beds, bathroom clean, service great. and close to the boardwalk, we walked everything therefore, did not have to pay for any parking down town. very nice, will stay again next year and whenever we go there. very nice that we didnt stay longer!
I enjoyed the room. It had a fireplace, it was right on Cannery Row and was right on the ocean. It was a lovely old building with lots of character and charm. lots of birds throughout the night. Next time I would not sleep with the windows open like I did this time.
Views of the sea and wildlife. My wife adored the room decor Smoke from other peoples fires did come into our room, but not much of an issue. Didn't like paying for internet- most places this is now free. I also found out that we paid quite a bit more for our room than others staying at the same time (I was upstairs waiting for the lift when the receptionist was calling someone to advise that a guest was disputing how much they were billed (the amount was considerably less than we were paying))
Relaxed friendly luxury atmosphere.
My favorite in Monterey. The entire staff is delightful and made us feel welcome. Karen made our stay perfect. We did not turn on the TV; Sit in the window seat over the ocean, light the fire, and enjoy. Everything is perfect. The only suggestion? A hot tub on the roof among the beautiful potted plants would be ideal.
Personal attention that was given to me.
The fireplace was amazing. The service was top notch and they seemed to really care about the people. A bottle of wine was placed in our room when we were out because they overheard us say we were on our honeymoon. The bed was the best I've ever slept on in a hotel and the pillows were like little clouds. Nothing this place was wonderful
Room was a little cramped.
Love, Love, Love the location! Staff is excellent. Appreciate the daily delivery of complimentary breakfast to the room. Room 308 is great. Over heard other guests complain of smoky smell in their room coming from unused fireplace. We didn't experience that.
I loved the promptness of front desk to my every request.
Having a sauna & fireplace in our room! Help and friendliness of the staff The bathroom was cleaned good enough when we returned from an outing.
The price was the best feature. We had a last minute reservation and the hotel fit our needs.
Basic breakfast, but fresh and quite good. Room was comfortable, but simply equipped. Close to shopping center. No fridge and microwave in the room. Close to main street so a bit noisy. Far from Cannery Row and Fisherman's Wharf (long walk so need a car to go to restaurants and pubs)
The rooms were very cozy and welcoming. Staff was very friendly
Got a good deal on Kayak (through Priceline), and the hotel is good for the money we paid. It's close enough to everything else in Monterey (by car). It was pretty quiet, not noisy at all like some reviews said. If you're just looking for a place to crash for the night, this hotel will fit the bill. Do not look for anything beyond that though. The entire facility is pretty dated. Rooms are very old, and there's not enough lighting inside the room.
Beds are comfortable and clean
what sucked the most is that nothing I read about the hotel said that all the planes coming and going fly right over the hotel and if the plane was big enough the building shook sounded like it was coming right though the window. that would go on all night. would I stay there again NO
We loved the suite location and personal parking spot. Great room, very clean. Didn't like that the telephone didn't work to reach lobby.
Maybe at most the employees were nice. So first of I gotta say I hate giving reviews or surveys, so if I do it's because I was left with an impression...and I'm sad to say this was not a good one...I advise for you to spend a little bit more money for a better hotel. The place is near the fwy which could be convenient, but walking in you know probably not the best place...the room doors alone look like prison cells, you walk into the room and it smells horrible, our sheets were stained and looked nasty...the heater didn't work...even though I called and was promised someone would come look at it...but never showed up...the toilet made a horrible noise. If ur sensitive to sound not a good place to stay as you can hear the airplanes at every hour. The breakfast was sad...and they honestly shouldn't even advertise it. It looked dirty.
They overcharged me $140 and refused to refund me. It has been a nightmare dealing with this establishment. Their customer service is the worst I've ever experienced. Stay away.
Personal is pleasant. For those of us who require a service dog or have pets this motel has a specific area where they put you. I've stayed in this motel in the past and had complained about the nasty carpet. This time around was worse than before. I stayed in room 149 as soon as I walked in and over whelming stench of dog urine. I don't understand how this is acceptable. It was so strong how can housekeeping overlook this and clean the room and report it as "ready." This carpet really needed a shampooing if not ripped out. JUST BECAUSE WE HAVE AN ANIMAL WITH US DOESNT MEAN WE RE OK WITH THIS. I went down the street to the market to purchase deodorizers. I pulled a bed sheet and layed it down so that my dog and I could walk around. Please upkeep cleanliness in these rooms!! You may want to rip out the carpet and use laminate flooring in these rooms.
Nice balcony, fridge and micro, updated furnishing and decor, lighted parking lot and view of vehicle, were able to purchase tickets in lobby with bonus day to the aquarium, breakfast (continental) and kid/ family friendly. A great value for family comfort and convience!!! Initial check in hostess was not pleasant, the other hostess for tickets the next day was extremely helpful and polite, breakfast could have had maybe waffles to jazz up the breakfast selection and "cooked" hard boiled eggs, SHOWER was definately in need of remodeling, 70's style but clean and in good working order. Oh and yes, right below the jets/ planes flying over but it didn't bother us, we enjoyed watching them, and it seemed to only be early in the evening not when we were sleeping.
IT was dirty, it had no phones and or wifi. IT had used soap in the dish, hair on the bedspread
To get 5 stars from me 1. Keep your staff, the young girl needs more energy the middle aged Caucasian lady was great. Sorry didn't get names. 2. Replace the carpeting throughout the hotel. 3. Replace the wall paper and paint. 4. Add scrambled eggs or waffles to the breakfast. 5. Make reservations room-type specific, not what happens to be available, not sure if this is a kayak issue or hotel.
Friendly staff our dautgher received teddy bear as a welcome gift, swimming pool with nice water, breakfast was also good. The only one thing we didn't like was, we couldn't extend our stay with the same price.
Location was great Staff - The asian desk clerk made me wait for an unreasonble. She saw I was waiting, walked past me twice, would not look my way after I sat down due to my health. She helped the other clerk in minor talk twice, she realy butted in. Having taken a behavioral at the FBI Academy, she gave a false front. with a demeaning attitude. I parked in the handicap zone and carried two suitcases, three medium size carry on bags. I had to carry my luggage up stairs (no elevator) which I maneuvered up two and down one set of stairs. I lost control of my luggage as I entered, an exited the hotel. I had to rest awhile before I started to drive. The bed needed to be replaced a few years ago. I'm really disappointed
Price was a good deal. Room was spacious, with a small kitchenette. Neighbors were quiet. Staff was pleasant, if not very efficient. Breakfast was minimal, but ok. Smoke detector in empty room next door had low battery & beeped all night. Asked at the office that it be fixed, but it beeped all the next night as well. Finally found a worker to fix it. Housekeeping didn't start til 6pm which made it awkward coming back for the evening. the garbage in the room never got dumped. The shower curtain and bathroom window had mold; the windows got condensation very easily. There were cigarette burn holes in the top comforter and the mattress sagged a bit. Had hoped to be able to use the hot tub as our vacation involved a lot of walking, but it was drained.
Staff was nice. Thete were Roaches! Television did not work, refrigerator broken, no screens on windows. A very nasty hotel.
Lage und Ausstattung waren in Ordnung. Völlig überteuert, Komfort und Sauberkeit lassen zu wünschen übrig
staff is sometimes very nice and accommodating staff is sometimes rude, condescending, and unhelpful
Nice cozy for adorable pricing Nice cozy for adorable pricing
Nothing Poor customer service, security problems, dirty rooms and furniture.
Bed was comfortable, room was fairly nice for the price. Location is good. There was a loud noise coming from the wall, I'm not sure if it was the neighboring room, or if it was something else, but it was a loud buzzing for about 30 minutes at a time, and it happened 3 times over the course of one night. There was also a large window at the back of the room with no curtains, and a very bright light was on all night on the other side of it. I had to roll onto my side and face away from that wall with a pillow over my head in order to sleep. The parking was terrible outside my room as well. It was on a steep hill, and there wasn't enough room to back out and turn around. I had to back all the way down the hill and into an empty space just so I could leave. The complimentary breakfast was some prepackaged cinnamon rolls and toast, and the orange juice machine only had water in it.
The staff is extremely friendly and accommodating to any and all problems there may be. The rooms also had nice air fresheners in them to keep the dank hotel smells out. The first room we were put in was completely drenched due to a leaky ceiling, so that was pretty nasty. But like I said before, the staff was very accommodating and upgraded our room for the trouble.
We often stay in Monterey and we very much like this place. It's location is great if you don't mind walking a little, and the rooms are nice, clean and well-equipped. The amenities are small -- workout room, pool, etc... but when in Monterey there isn't a reason to stay at the hotel anyway. During peak season, the rooms are a little pricey here
Pool, hot tub I paid $200 for basically a motel with a cuter looking front. The place seems like it needs a fix up and not just cosmetic. I've NEVER stayed in a hotel with no a/c..you should at least advertise that there's no a/c. We heard every footstep of the guests above us. I'd never stay again
The check in person was helpful and friendly. The check out person was defensive. Room is too crowded with stuff. Lack of space for luggage and yourself. We were on first floor where they recommend locking windows plus people could see in. Two small windows on the parking/alley side did not provide enough air considering there was no A/C. Also very noisy in the morning on that side. Add to that was the fact the screens were ripped. TV had a cheap, crappy remote. The location is only okay. Price too high for the product.
-We were allowed to check-in early (11am!) -The room was clean and the bed was comfortable. -The fireplace was very romantic and made the room toasty. -The outdoor pool was heated and clean.
Clean. Nice nice room.
I was looking for the best hotel for the most reasonable price that accepted dogs. This was the one that I found using Hotels.com and Yelp and other resources. They honored my reservation made late last year and I was able to bring my dog. That was really great. The rooms were very nice, very clean. It was an excellent value for the money. Some people complained about the noise but I did not notice any problems with that. Staff was very nice and allowed me to keep my trailer parked in the lot while my boat was on the water. That allowed me flexibility during my visit. The front parking lot was very tight and very full. The back lot was not accessible due to construction but I assume that would free help once construction ceased. They no longer accept dogs. I would go back again if they allowed dogs still. In fact, it would be the only place I would go while staying there. The fridge is a little small but many food options were nearby so storing food is not really highly necessary.
Modern room update. Extra sink/ mirror outside of bathroom which is always useful. Very clean. Comfortable bed and bedding. Fireplace which would be lovely in cool weather. Centrally located. The safe in our room would not open and my things were in it. The hotel staff could not fix it although the maintenance guy was able to get it open. The manager gave us a voucher for the restaurant which was appreciated. Small room size. No air conditioning which I realize they don't need very often, but it was quite warm when we were there.
Staff was fantastic- just very accomodating, friendly and really made an effort to make the stay enjoyable. Can't say enough about the staff. I was sitting reading on their pretty outdoor patio and they offered me a glass of wine, even though the bar wouldn't be open for another few hours. Room was really great- spacious, updated fixtures and hardware (felt like a swanky room), and without any ambient noise at all. Plush soft towels, comfortable bedding- the whole experience just made us both feel like "ok, we're staying at a NICE hotel." We were on the second floor facing the street and really didn't get any street noise at all either. If we're ever back in the area, we will definitely stay here again.
The location was good not great. Close to stuff but still a bit of a walk. I was happy with the value. Comfortable room and clean. It looks like the place has recently been renovated. A bigger pool and hot tub would be nice.
Great location. Great pool and jacuzzi. Well maintained. Checkout shoul dbe at noon. They moved it to 11 - which does not give enough time to enjoy the amenities of the hotel.
Um the room was big Very sloppy, if I was hungry there was some old French fries under the chair. There trying to fix it up but all the remodel work looks like it was done by a group 1st graders It could be a good spot just needs a lot of love and some owners who care. If you want real milk for breakfast you better bring it all soy menu
Great location and value for Monterey.
We stayed during the 4th of July weekend. The hotel location was close to downtown and only a few miles from Cannery Row. The Hotel charges $20 if you book online and the beds weren't very comfortable. Mattress felt old as if there was a perminant indention where people have slept over a couple years.
It is located right by the warf. Great location. Breakfast included. Rooms were small but clean. Rooms were outdated.
Located within walking distance to waterfront. Smal bed, not very clean, overpriced
Location Carpet was was uneven near bath - smelled like mold; doors and trim nicked and in need of painting; Caulking around tube done by an amateur; this hotel is in desperate of a remodel. Outside shrubs/plants overgrown. Would not stay here again with my wife. Only advantage of the place is the location but there are better hotels around. I have stayed in this Brand before back East and it was very clean and new - this hotel was not near the brands image.
Location is okey! but not coming back Didn't like reception service,and wrong information=had to wait almost 11/2 hrs for check in.As per itinerary check in 3pm but @ hotel reception shows 4pm so there is already discrepancy.I got there around 2.30 something and told me have to wait 45 min or so I said will wait in parking lot after waiting check @ reception couple times but said still not ready.So you can imagine how service I received. than I was not happy and want to cancel reservation and look diff hotel but she said you have to pay penalty. So you can imagen!!! Thank you
Nothing. Continental breakfast horrible. 2Nd night there was no power. There were no flashlights or candlles offered. No compensation for being in the total dark with no wi fi. or tv or even light to read. I don't care if the problem was PGE's. They should have taken something off the bill. I will never stay there again See above
Had my credit card number stolen after booking online. Was turned away while trying to check in. Only had the defunct card so they demanded $250.00 cash deposit. Still ended up paying for the room on my shredded Visa. What's in your wallet?
the staff were very nice and helpful. I like the two room setup instead of just two beds. The room was dirty. The carpet was filthy, the furniture was filthy and the room smelled really really bad. Rooms are not what appear on the pictures. For the amount of money I was hoping for something much better. I would not stay here again.
The hotel staff was very friendly, the room was clean and had all the needed appliances. Location is central to major touring areas and the neighborhood is very safe. The first night there was no parking, all spots were full.
Free wifi Bed was hard. Toilet wasn't strait. Door in bathroom looked like someone chewed on it. There's only a shower no bath tub. Very loud. People slamming doors and walking up and down the hallways. Trash truck was out front at 630am!! Friday morning is trash day so plan accordingly. Parking is slim. Place isn't worth the $.
Walking to dinner and discovering a late afternoon farmers market/craft show. Ver close to marina and fishermans wharf. Fun
Excellent room layout.
Rooms were clean, spacious, and had the necessary amenities. Showers and bathrooms were nice as well. It was close walking distance to downtown and felt safe. The room smelt of strong bleach/chlorine. I attempted to find/call front desk staff multiple times, at night and in the morning and no one answered or was at the desk despite it being "24 hour staff". The breakfast hardly had anything and was late being put out so we had to delay our departure.
The manager was very sweet, professional, and several times throughout our stay check that everything was ok. VERY clean room. Breakfast was ok... Just enough to hold you over til lunch. All of the staff was great. My only complaint is that the internet wasn't the best. I brought it up to the manager he he said it was the first he had heard that it wasn't working well and that he would have someone check into it.
Just a 10 min footwak to The warf, a lot of Restaurants near by, free parking and good wifi. IT was just a 1 Night Stay and for that this Motel is perfect!
The room was clean but the elevator was dirty
Waffles, rooms were cleaned well each day. Friendly breakfast staff. Woke up to loud construction in adjacent room at 8:00am on Saturday morning. With a Saw-zaw and banging...not just a dull hum. Requested a 6:45 AM wake up but did not receive the call as they said. Luckily we woke up at 7:30 (after a late night out) and were only 45 minutes behind schedule getting to San Jose to catch flight home. Pillows are small and uncomfortable. The door knob to room was broken, had to pull up correctly to open it. Both days were rough wake up calls and I feel like we should have been offered a small discount. Front desk just told the guy to stop using the saw. Undecided if I will return or ever recommend anybody from returning in the future. based on value it was about $50 per night overpriced.
Amenities were VERY appreciated. Cleaning staff on the ball! View was great? Even through the fog. Great location. Not the main building, so access to continental breakfast not as convenient, but would not be a deciding factor not to stay again. No pool or Jacuzzi, but not a critical amenity unless you had young kids. Nothing.
Hotel is very loud, walls are paper thin and they do not care if kids are running the halls. We asked to be moved to a different room and were told that they were sold out. Front desk rep said he would refund our money and then said that he would not show us any proof of the refund. We left and I will fight this charge with my credit card company.
It was a nice stay but the chaos with the breakfast was stressful and the parking lot was too small for a safe turning radius. I hit the curb with the underside of my car when I reversed out of the parking spot. Parking lot and the breakfast
This place was quaint/clean/easy/quiet/not stuffy/not exclusive/inclusive and the front desk was very friendly. It was clean, affordable, in a relatively easy place to access the community, and had good parking so that even if they had overflow, they had a place for overflow. Being a seasoned traveler, I appreciate all they provided and I've paid far more for far less. The manager/owner? was very helpful.
The associated resteraunt was very good "Crazy Horse" other than that it was a very cramped king room with a dirty appearance. Furniture didn't fit the size of the room which made it even more cramped. The pool was heated but only slightly. The water temp was 70. Very cold after a short swim. This hotel did not fit the reviews that were given. I would stay at other more appropriate locations and pay more for amnesties. They had no complimentary continental breakfast. We didn't locate the frig in the room till the last day as it was in what looked like a drawer on a night stand. This was a $60/ night hotel with a very good resteraunt. All of the stay
All around good and friendly service from hotel staff. A pleasant stay. Convenient for visiting Monterey and Big Sur. Hotel is poorly signed and difficult to see from the street. Some of the carpeting on the bench outside the lobby area is in poor condition and needs to be replaced.
To start off, the staff was friendly and helpful. The beds were comfortable, plenty of channels to watch on the TV, Wi-Fi worked as expected. The Crazy Horse Restaurant was not bad. The towels were clean. The Restrooms were clean. I didn't use the pool or the hot tub during my stay. The hotel has a interesting design. Due to the nature of the design there are spiders hanging from the lights. The toilet did not work correctly. During the morning it would flush and at night it would refuse flush. Not sure if its by design during the drought or if it was just not working.
Nice location with lots of parking...but... Very disappointing. Several cleanliness, plumbing, decor, and electrical problems between the two rooms we rented.
I loved staying there and highly recommend anyone looking for an affordable and comfortable stay! I even forgot my shirt there and talked with Deborah who shipped my shirt back to me. Loved it!
We were very happy with our room and location. For the price and comfort it was perfect. No continental breakfast.
Great front desk staff and pool open late No shower curtain, very limited fitness facility and hot tub under construction
Although the concrete hallways were rather stark, the rooms were comfortable and had everything we wanted. The rooms and bathroom were spacious, the bed was comfortable, showers hot, we didn't hear a lot of noise from adjacent rooms, and we had a nice view (3rd floor) out to the ocean. The omelets at the attached restaurant were fabulous - highly recommended! The hotel was minutes away (by car) from both Carmel and downtown Monterey - I would definitely stay there again. Great value for money. Helpful and friendly staff too. Stains on the carpet in the hallways.