Staff, design... i liked everything! Everything was perfect.
The hotel is beautiful and the spa was relaxing. Front desk is friendly and helpful. Location was great, across from the water and walking distance into town. The attention to detail in the pool area needs improvement. It was not busy and not used much since it was off season, however, during our 3 day stay empty glasses and bottles lying on the ground by the pool were never once picked up, nor was the concrete flooring around the pool swept or hosed off so your feet got full or grit if you walked barefoot to the pool. This is not acceptable at a 5 star resort. Also seemed odd that you had to walk upstairs to reception to obtain a pool towel.
high quality rooms and general facilities poor breakfast (cold, hot food) and expensive. Hard unyieding bed.
The Staff and Hotel were both Fantastic. Very good service, Friendly staff, Very Good Piano Players I really enjoyed the stay and would return.
It's a very beautiful hotel with a wonderful staff, who spoke English, so it was easy to communicate with them. I would like to have seen the brunch last a little bit longer. They closed it off at 10:30 and I'm used to brunches in the states going much longer.
Absolute luxury. Rooms, service and location all top class.
Position and staff helpfulness
quiet and relaxing unfortunately I was ill for part of my stay so was unable to enjoy the full experience
Good atmosphere and very nicely presented. Very friendly staff.
Nice, large room with a comfterble feeling. Nice ,helpfull staff. Beautiful surondings A little bit away from the centrum
Lokalisering veldig nærme stand og promenade Sportsenteret var tilknyttet hotellet men tillot ikke barn under 16 år å benytte hverken sportsfasilititeter eller innendørs svømmebasseng. Dette burtde vært opplyst på forhånd. Utendørs svømmebasseng kunne med hell vært litt oppvarmet.
God service av alle på hotellet. Vennlige og imøtekommende personalet. Nærhet til både strand og Cascais sentrum. Ca 5-10 min å gå.
Rommene og betjenningen
Det var kvalitet og service over hele spektret. Innbydene frokostbuffet. Flotte fasiliteter med gjennomførte kvaliteter. Vi hadde bestillt og fikk ikke røykerom, men det hang igjen gammel røykelukt i noen dager.
Service og hotellet var av ypperste standar ! At adgangen til hotellets svmmebasseng innendørs var begrenset for barn under 16 år.
Pretty ok. Good location (small walk from cascais) Good value in my view Quite cold pool. Food (except breakfast) terrible. Try the Farol Design Hotel across the road for top quality meals
Internet burde være gratis.
Store rom For lite lamper/for mørt inne i rommet om kvelden
Topp service og bra beliggenhet
Att det altid var ledige solsenger. Alt for mange duer både der vi spiste og rundt basengområdet.Burde vært skilt att det var forbudt å mate fugler.Syns det er usanitert å ha flaksende duer,da det en del fjører i bassenget.
Omgivelsene, parkeringsanlegget,frokosten, service, Portugal generelt gir mersmak.kort vei til lisboa og flyplass. Klima er utmerket Bedre kaffe større moderne TV på rommet
Ypperlig beliggenhet, hyggelig personale, god mat, rent og ryddig, nydelig utsikt fra balkongen Svært lite bad
Helt ok. Dårlige senger på standard rom trakk ned samt støy fra gaten. Man ser ikke på bildene at det går en vei rundt hele hotellet. Sengene og gatestøy.
Fin beliggenhet like ved havna og til omkringliggende barer, restauranter og butikker. Utmerket hotell for kombinasjon av besøk til Lisboa, Sintra, Ericeira med mere. Hyggelig og imøtekommende personale og ikke minst god rengjøring og rydding hver dag. Bedre kaffe til frokosten, for automatkaffen var forferdelig og lunken. Kunne også vært trådløst internett på rommene, men fungerte greit å sitte nede i resepsjonsområdet.
maten,osten og menneskene nei
quiet , decoration from appartement was very nice , a lot of space the furniture on the terrace , not comfortable enough
Peaceful relaxing setting. Beautifully decorated reception area and rooms. Little bit too far away from cascais to walk, but could get a taxi for 5 euros
It was very quiet. Maybe because out of season. The staff were very helpful when our car was causing problems. Thought thereshould be a restaurant in the evening if you didn't have a car but it forced us to eat out which was excellent.
everything breakfast too poor for the price 15€/person
Great hotel with terrific rooms. Well appointed
Excellent service and facilities. In particular the spa and gym area. Nice gardens and very cleaned and well maintained rooms.
Hotel facilities, service, and overall quality of premises. I was a returning visitor and plan to return again in the future
Very spacious rooms; staff were very helpful; the place looks fantastic and the pool is very well thought out for children Quality and range of food available was not good
Excellent Hotel! We only can recommend it. Breakfast too expensive, but good.
Quiet. Facilities. Comfort.
The location was superb ,with amazing views and only a few seconds stroll to shops and restaurants. train staion very handy for going into lisbon. the staff very helpful and courteous. we will return.
The view from the hotel terraces is superior. We have received a room that had a superior view over a city but was located next to huge airconditioning units for the hotel and whole shopping mall located on floors below the hotel (literally 10 meters on the same level/ level below). Therefore romantic nights on the tarace where not with city background noise but with quite dominant "pumping" noise of the airconditioning station units. We don't smoke and the fact that next to our terrace was a terrace used by staff to have a cigarette breaks was also a minus. Service was not at the level you expect from the boutique hotel e.g. we were not informed about dinner arrangements.
In nice part of town, friendly atmosphere not tempted by the menu in the restaurant, a bit too fancy and service took quite a long time for lunch.
The location and quality of this hotel are outstanding. It is an expensive hotel but you get good value for money.
Wonderful ambience and unobrtrusive service. No
Great location No
location breakfast bedroom
The level of service was excellent - in fact probably the most professional I have seen in recent years. The location is wonderful.
Very well located in Cascais with immediate beach access. Train station (for connecting to central Lisbon) 1 minute walk away and local shopping & restaurant area adjacent to hotel. Sufficiently small (60 rooms) to treat its guests as individuals and sufficiently large to provide the services a 5*-hotel should.. The staff is very friendly and guest-focused and combine professional and personal warmth. Will happily return not only as a business-visitor but also for private visits.
The location was great--just a few minutes walk from train station and right on the ocean. There was a beautiful stoned path to walk along the ocean for 30 minutes.
Spectacular hotel,very special with uninterrupted views,felt very spoilt for the few days we were there.Food was excellent and not overpriced for such quality,service and most importantly view... Pool small and railing around edge of cliff face should have vertical rails not horizontal rails.
Breathtaking setting overlooking the ocean and Cabo da Roca. Excellent cuisine with splendid views.
Decoration of the hotel, cleaning of room, quality of the restaurant and the staff, quiet, out of the city, site very beautiful, . Lack of swimming pool
The location. The food,. Bathroom is small. Beds use nasty plastic under sheets
We loved our stay at Hotel Fortaleza. The staff were very professional and helpful. The location is also spectacular with great views.
Hotel was very luxurious and staff were extremely friendly and courteous. While the room was small it was very comfortable with a beautiful view. I am very grateful for the upgrade. The complimentary port, fruit chocolate were lovely. Unfortunately I didn't manage to to get the whirlpool bath working and didn't like to bother someone by asking but did enjoy the shower and the lovely toiliteries. When I booked i thought it was closer to Cascais but that was my fault. The complimentary taxi made up for it.
Service was excellent Could of had a better veranda?
View and restrant they have. Room is relatively small but it is not big deal.
great location,nice and stylish small room
Location, design of hotel, excellent food
The overall atmosphere was absolutely perfect. Our room was a bit small but probably normal for European Guest Homes. Very clean and tastefully decorated. The breakfasts each morning were much better than expected & our hosts both gracious and friendly Although we love to walk we did find the little town of Cascais at bit far to walk to for dinner especially after touring around all day. The taxi was very reasonable to the Charm of Cascais.
Meget hyggelig betjening! God mat. Bra beliggenhet , rolige omgivelser. Rent og pent hotell,men rommet var ikke skikkelig rengjort-heller ikke under oppholdet. Ellers et utmerket bosted!!!!
meget godt. Avstand fra sentrum godt kompensert med egen buss det hadde vært en fordel med litt varme i det utendørs bassenget
Ordningen med shuttlebuss.
Fantastisk flott gjestehus. Gameldags atmosfære rundt det hele. Vi ble tatt godt vare på. Å den flotte hagen. Må bare oppleves. Føltes herskapelig.. Anbefales Kanskje nye madrasser i sengene. De stod i stil med resten av gjestehuset. gammel og fin stil,men ryggen verket...
utrolig service, beliggenhet
Har bodd her tidligere og vil også bo her ved senere anledninger. Hotellet har sjel, imotsetning til trad. hoteller. Sjarmerende rom og utmerket service til anstendig pris, samt meget god frokost.