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The rooms were nice the staff was great overall 5 star
The hotel is wonderful and the staff is great - food and drinks were top notch also! Highly recommend -
The food was very good, rooms and view were excellent. The only complaint is the music went on a bit later in the night. Not terrible, but since I was there for business, I didn't get as much sleep as I would have liked.
Loved the restaurants and food..staff was excellent and very friendly.. hotel was very clean. I am very happy we chose the Hyatt Ziva. We can't wait to get back.
The staff was friendly and helpful The food was not terrible, but not very impressive. This was our first time at an all inclusive, but it felt like a tourist farm. We felt like products in an assembly line.
The staff was friendly and accommodating. The rooms were clean and comfortable and housekeeping was great. The beach on the east side of the resort doesn't have as many kids, which was a plus since we were a couple only. Not enough food options. The buffet restaurant was ok for breakfast, but not for dinner. Very odd combinations of food. They need at least another restaurant for more variation. The beach is not huge and the sand is really odd. It's very firm and the beach has a lot of seaweed, which is not the hotel's problem, just a data point.
The staff was nice and the beds were comfy The best beach area costs an additional $100/day for a Cabana and the Moonstone restaurant took 4 hours from waiting till receiving food. We also learned a Jamaican minute means about 30-60 mins.
This was our second vacation at the Hilton Rose Hall and we were pleasantly surprised to see all the improvements to the facilities. Within the last 6 months they added new balconies to all the rooms, a new beachside restaurant, approximately half mile of additional beach, and appear extending 100 feet into the ocean with a beautiful view of the hotel. Our first trip was with our two children but we decided to return alone for our second trip. Due to the recent expansion, the resort never appeared to be crowded. Since most of the families stayed close to v lazy river pool, the other pool always seemed very quiet and relaxing. We even had a chance to speak to the manager within the next year or two. Can't wait to return with my children.
Staff was wonderful and concerned about our comfort. Meals and grounds were excellent. Bed was very comfortable and the use of a shuttle was a plus. Carpet in hallways could use a bit of upgrade. While bed was comfortable, room was not particularly welcoming. Very bare - one or two pictures on wall might help. Did not like the fact that so much of the dining areas were open.
I loved the location , the view and the staff were very friendly. The food and drinks were excellent. I didn't like how close the rooms were to each other. Every night my boyfriend and I heard Baby crying all night. Also I would have like to seen more tours available.
Fantastic services staff and the food and entertainment was excellent. Saff, food, service
Staff was untrained and rude, amenities were not as stated on website, food was limited selection and not good, room had mold so had to be transferred to another. Overall there for 3 nights and was not pleased
-quiet, don't have to deal with drunk people -friendly staff -modern room -nice clean private beach -not too far from all the main attractions (walking distance to the great house in rose hall, about 1.5 hours away from negril and about an hour away from dunns river and blue hole) -only 3 a la carte restaurants and overall, the food was just ok -good if you request for a non adjoining room. otherwise you are separated from the other room by a door -did not get too much of a luxurious all inclusive vibe (compared to my other all inclusive experience in mayan riviera at the princess resort grand sunset) -wifi is extremely unreliable if your room is not close to the main lobby area
Those were the nicest people I have ever met on a vacation! The place was just dreamy and yet fun and the food was outstanding. Didn't get to go to the club but I enjoyed the shows. Some were a little hokey, but they tried to give a little something for the adult and the children. Very good with the kids! Exercise programs were great...I did a power walk which was really a power walk through half of the golf course and a spinning class class and water aerobics....which taught me some lessons to use use in other places. Even the servers were entertaining (Omelet man and stir fry grill.) in my room I got te sunrises everyday. And from various location you could see spectacular sunsets as well. I am definitely coming back and telling everyone. I also believe the stay to be a great deal for all that is included. I loved the water slide and lazy river too. The beach was very nice too! they are expanding the beach area and adding to the facility. Now the beach was nice to me! But we went to Doctor's Cave beach too and OMG! That was the clearest water I have ever seen! It was spectacular. The Hilton's beach cannot compare to this one. I believe the Doctors Cave is a natural beach, while the Hilton is man made.....the difference is clear. They were doing some construction while we were on the beach. That was noisy, but didn't take away my enjoyment. The one of the elevators was broken most of the time we were there which was to me the most annoying thing because it took a longer than normal time to go upstairs and get back down.
Hot tub with falls was quite interesting There was no freezer in mini fridge. Ackee and saltfish should be available for breakfast daily
This was our 3rd visit to the Iberostar Grand and it was equally as successful as the last two. The hotel strives to make your stay as pleasurable as possible and they definitely succeed. The rooms are spacious and comfortable with plenty of closet and drawer space. The bathroom set up with the 2 sinks also a bonus. Our butlers worked hard to exceed our expectations! The selections at the breakfast and lunch buffets are extensive and delicious and the staff will accommodate any request if possible. The staff is friendly, professional, and truly interested in making your holiday as perfect as possible. We hated to leave but will definitely be back next year! The chair situation remains a bit of a problem. Many guests do save their spots at both the pool and the beach and then never use them. This is selfish rude behavior with no regard to the other guests but it's hard to find a solution to eliminate this behavior. It is more of a problem when the hotel is extremely busy. In a perfect world (!) i would prefer an additional dining option for dinner.
This all inclusive, was top rate. The food, room, and butler service were all top notch. My wife and I, attended a wedding on the resort, and the staff did a great job.
My girlfriend and I were extremely comfortable from start to finish. Impeccably friendly staff and delicious food and drinks included in the purchase. BEWARE: the Romantic Dinner, wine, and Spa options are deceptively not included in the "all inclusive" purchase, and prices aren't available until you express interest to the concierge. Awkward to find out when you're there.
Adults only and the staff was amazing! The staff was so kind went out of their way for you and always so sweet. They remember you after only meeting you once! It was mostly couples which isn't a bad thing but could be annoying for some. It's a long way from most excursions. It's not a 5 Star compared to American Standards but for sure a 4-4.5!
This motel had wonder staff from the front desk to the maid service ! The food was excellent So much to choose from! There were many activities to choose from, pools, beach areas, and fun shows in the evenings. We had a great time!
The hotel was absolutely amazing! The food on the other hand was not excellent, but it wasn't disgusting either.
All good we had Jacuzzi on the deck oceanfront.only way to stay.oceanview not good spend the extra special restaurant over rated still perfect but buffet has everything plus some.room service none.like 3 things u can order.hot tub in living room never use cause we had jacuzzi on patio deck.party life ends @11 after that nothing really to do on resort. Do ur research on jamaica history its so sad the country get rob left and right.first off I went to the mountains not just the resort to see for my self.no WATER no where dought over 2 years .mean while hotels and resorts dont pay taxes the airports are run by Canada. So jamaica get no money for resorts or hotels and no money from airports the 2 most major things they have to offer they get cut out...America robs them of they red clay dirt you should see the land where they dug out the clay dirt all over the mountains. (To make cars and metals with the dirt) All they want you to see is the resorts and water...
Everything picky eatter BUT i enjoyed the food nice restaurants
Sleeping in hammocks poolside, food, bartenders, lifeguards, everyone was extremely friendly & helpful. No partition between shower/wash basins & sleeping quarters (friends trip).
Staff Internet should be free Not much activities after hours Taxi service on site was way over priced and when you reserved a taxi from off the property, it was a major hassle for them to pick you up. It would also be good if the hotel plays more reggae music around the facilities.
I enjoyed the beautiful water,clean beaches, very friendly accommodating staff, excellent facility, easy access great food.
The pool was gorgeous. The entertainment staff and waiting staff were kind and friendly. The photography availability was a perk. The refreshment daily of toliteree was nice. The beach was smooth sand (no rocks like other two hotels, The Suites and the Grand). Rooms on motion detector made for a musty smell and too hot to adjust to. Ants in room. No coffee available during day or night (not espresso).Biggest disappointment was pool closing at 7pm, beach dark at night. The 'all inclusive' was really just the food and drinks. There was no catamaran, surfing, or any water sports free aside from a kayak. You MUST know how to sail or pay a surprising $45 fee for lesson. Additionally, the Wi-Fi cost $45 for one device. This should be free. There's was not much to do on your own after 7pm at the resort, resulting in boredom. The food was better than other places I've stayed, but doesn't fit the bill for anything special. I'd suggest leaving the pool open till midnight, at least. Lights on the beach. Diverse activities daily (not the same). Also, the 'sound system' speakers were terrible.
The staff was very accommodating. Property is starting to show its age in some areas. Food was ok, but nothing had a wow factor. Rooms were comfortable and the pool/beach area was top notch. Entertainment was ok. Wish they had a craft beer. Red Stripe gets old fast. Disco was just that. Disco. Other all inclusive resorts have had a period of other types of music such as rock for a couple of hours each night which breaks up the monotony. Wifi was lacking. Had to sign on 3 or 4 times a day for some reason and this happened with all of our phones. Resort was pricey when compared to others.
I liked that there was was a game room and a lounge which both had billiards, darts, and foosball. There was a 10 minute intro to scuba offered in the swimming pool which I found interesting as someone with no prior experience. It was very casual and didn't require an appointment. There was also a one hour snorkel + flippers rental allowance each day and a small man-made reef on the edge of the swimming area which I would consider the best of the 'included' offerings. The 'Little River' restaurant which provided the main buffets had a good variety of options and generally tasted good. The staff was generally kind, friendly, and helpful, most notably at the front desk. I found the biggest disappointment to be the overall cost to benefit ratio of the stay experience. To expound on the title: The property was decent but had several quality shortcomings that gave it an ill-maintained feel: The felt on the pool table in the lobby was gouged and loose, only about 10% of the pool cues had usable tips, the direction lights on several elevators did not function, and a wall-mounted lighting fixture in my room was only half mounted and hung at a strange angle. As for the food, I ate at the main buffet most of the time and tried as much variety as I could and though the food was generally good I didn't experience anything great. I also ate at the reservation-required Japanese Hibachi one night and the quality was notably lower than that of the buffet. I had a few mixed drinks at the bars every day and found that they were weak in alcohol, and the taste varied greatly with each bartender. Lastly, the 'all inclusive' label did not apply to most of the snorkel and scuba recreation (except what I listed in the pros) which I found a bit disappointing.
The atmosphere and service The variety of food was limited.
Very friendly staff, good food. New Jamaican smoking laws prohibit smoking on most of the property except designated areas, of which there are only two.
the hotel staff was well above friendly they all worked hard never stopped working always wanted to help you in any way the best resort i ever stayed at the best assocates ever they had a sewage leak at spa every day you had to walk by it to get to everthing at resort the smell was very bad!!!!!!!!!!!!!!!!!!!! you walk by to go eat 5 times aday smell bad!!!!!!!!!!!!!!!!!!! all 6 days and nights jerry barron stayed 8 -28 to 9-3
The fresh fruit juices, jerk chicken on the beach, the water aerobics The lack of available restaurant reservations, by the time we checked in they were all taken for the entire duration of our flight. The food was full of MSG, the buffet was like a shark tank feeding frenzy, dangerous at times with people running every direction and trying to get their food before you. The bar line was always a 10-15 minute wait, even after we tipped the bartenders generously. The pool chairs were completely reserved before 8am, reserved with towels but people were not there the entire day. We never once had a chair at the pool and there were 60+ each time just sitting there reserves but their "owners" we're no where near the pool area. The staff should not allow chairs to be reserved all day long whenever people are not using them. We paid the same amount for the all inclusive and did not enjoy a chair at the pool, a meal in the speciality restaurant!!!! The shops across the street were a rip off and the locals demanded tips for everything. They were not helpful, just wanted our money and were not shy in asking for it. I will never travel to Jamacia or any Riu properties again, this was my second Riu and was worst than the first sub par property.
Jamaica has fantastic weather compared to snow and cold! The beaches were nice and clean. Pool was fantastic. There are many opportunities (+$) available with buses/taxis always ready within minutes to get you anywhere (+$). The food is pretty good but don't expect high quality. You should think ordinary buffet in the US. The only specialty restaurant that you should go to is the steak place. Unfortunately, like the other places, you won't be able to get a reservation even though the place WILL be empty when you walk by repeatedly. So, just go 15 mins after seating and then you can jump right in (done). Except for the steak place, the Italian and Asian food can all be obtained in the regular buffet line so it isn't very special. If you have food allergies/issues, you are on your own. Service everywhere is hit or miss. You'll be amazed by the service and then let down the next hour. I think training would go a long way. The amazing service is pretty much just the attitude of the employee. If you are looking for fun only, this place is great. If you are looking for luxury/quality/food/etc, go elsewhere.
I was very relax in this hotel the staff was nice and friendly
Great service; the staff was very friendly and responsive. The shower was great (poor water pressure is a deal breaker for me). Balconies off every room make great places to watch the amazing sunrise and sunset. I got an ocean view room which was totally worth the extra money. The room furnishings are dated and the mattress felt like it was made of concrete. The food in Rose Hall left a great deal to be desired, especially at dinner; I was expecting a more expansive selection of Jamaican food.
The staff were all very polite. Very engaging
The walls are THIN. You can hear everything that happens in neighboring rooms. You pay extra to have an oceanfront view but, the oceanfront views are on top of the loudest parts of the resort.
We traveled with our twelve year old daughter and spent our first leg of our trip in Negril and extended our stay a couple of days and picked what looked like something that would be a good spot for her age, well it was exactly that, the water park and all-inclusive amenities were a perfect way to end the vacation. We are not all inclusive travelers but this resort was comfortable, relaxed and very family friendly!
The name of the hotel was Sunset Beach Resort and Water Spa and not the name aforementioned The staff and workers were polite, the meals good, scenery exellent. The rooms clean, the entire hotel and ground properly kept. Safety was paramount and those made the stay enjoyable.
While we were staying at this resort our room was cleaned every day. Food, drink, gym, games, entertainments with live music were excellent, super Oceanview from our room. I recommend this place to everyone.
The courtesy of the staff. Seems very natural and not staged or rehearsed. From the heart.
There were not enough fitness classes
The manager Ms. Maxwell is the best. If there was an issue, she personally address it ito your satisfaction.. It took some time before our rooms were ready. However, the manager took care of the issue. We were 200 percent satisfied and the entire stay was