My girlfriend and I were extremely comfortable from start to finish. Impeccably friendly staff and delicious food and drinks included in the purchase. BEWARE: the Romantic Dinner, wine, and Spa options are deceptively not included in the "all inclusive" purchase, and prices aren't available until you express interest to the concierge. Awkward to find out when you're there.
Adults only and the staff was amazing! The staff was so kind went out of their way for you and always so sweet. They remember you after only meeting you once! It was mostly couples which isn't a bad thing but could be annoying for some. It's a long way from most excursions. It's not a 5 Star compared to American Standards but for sure a 4-4.5!
While we were staying at this resort our room was cleaned every day. Food, drink, gym, games, entertainments with live music were excellent, super Oceanview from our room. I recommend this place to everyone.
The name of the hotel was Sunset Beach Resort and Water Spa and not the name aforementioned The staff and workers were polite, the meals good, scenery exellent. The rooms clean, the entire hotel and ground properly kept. Safety was paramount and those made the stay enjoyable.
We traveled with our twelve year old daughter and spent our first leg of our trip in Negril and extended our stay a couple of days and picked what looked like something that would be a good spot for her age, well it was exactly that, the water park and all-inclusive amenities were a perfect way to end the vacation. We are not all inclusive travelers but this resort was comfortable, relaxed and very family friendly!
There were not enough fitness classes
The manager Ms. Maxwell is the best. If there was an issue, she personally address it ito your satisfaction.. It took some time before our rooms were ready. However, the manager took care of the issue. We were 200 percent satisfied and the entire stay was
The walls are THIN. You can hear everything that happens in neighboring rooms. You pay extra to have an oceanfront view but, the oceanfront views are on top of the loudest parts of the resort.
The courtesy of the staff. Seems very natural and not staged or rehearsed. From the heart.
I went on a a Bussines trip, the place was ok for a Hotel at that price, good location, can get on the hip strip real fast, But it need a renovation so badly it seem Stuck in the Mid 90's. My room was one the one facing the street and noise of the cars at day time is very high, but at night it get calm. No TV in the room, and the TV that was on the living room was the one that Cristhoper Columbus Used in his first trip to the americas. Overall a Ok Hotel, if they renewd it can be great.
This hotel was ok. The staff was very nice and friendly, and the customer service was very good. The rooms were average, nothing fancy. The restaurant and bar onsite is convenient, and the free conventional breakfast was above average. The dinner was about average. For the price, the hotel was not bad. If you’re on a tight budget, then this is the place to be. Also, it’s right across the street from Doctor’s cave beach, which was a big plus. The hotel gives you free daily passes since that beach is not free. My main complaint was that there’s only AC in the bedrooms, so it was very hot in the living room. Also, there is no ocean view from any of the rooms, but the view from the bar/restaurant was gorgeous.
the food and the service of staff the maintaince ac not working, fridge stop working and old tv , ac only in the bedroom, and the other areas the celing fans did not work
The staff was great and the food was amazing. The location to the airport can't be beat. The wifi and air conditioning could do with an overhaul, but those were the only main concerns I had.
I like the easy access to the beach and Hip Strip No air conditioning in the suite area. Very hot.
Location Lousy air condition... didn't sleep well thru out entire stay
F Revocation, the place look the same from when I stay there in 2004 .
The opportunity to cook my own meals. Fiod is very expensive in the heart of mobay soo cooking make it cheaper and easier.Secondly , you have acess to both roads making travelling a breeze. The bell guy Chris is awesome. Make you want to returned. He gives 100%hospitality . House keeping, she was very lazy.
The hotel was contemporary and clean. The staff was welcoming and hospitable. The hotel food and drinks were delicious. The room was comfortable and spacious. Affordable hotel with flat screen television. The cleaning staff was efficient and friendly. The information desk was accommodating. The welcome drink was very tasty. The signature hotel alcoholic drink was really good. The hotel location was convenient. I did not mind the busy streets; eventually, the noise level came down. The AC took some time to kick in. Sometimes the water took a while to get hot. Doctor's Cave beach cost $5 to enter and was too strict/rude on hours; wish it stayed open later especially for the hotel guest.
The price was the best I'd seen online and after staying there, I think it was the better to stay here, save the money, enjoy wheat they offered and spend your extra cash on activities. It's also on a main strip in Montego Bay. Big advantage. 1. They charge to have a guest or family member come up to your room - even if they aren't using any facilities, or eating, and are there for just 1 minute . Seriously!! Not a good policy because while in town people visit for an hour or so and wanna leave but you basically have to pay $35 for each person that comes over. Makes ZERO sense. 2. The buffet food was not that great. Felt re-used. A la carte was much better. I just enjoyed alcoholic drinks as part of the all-inclusive.
Overall my experience for a first time visit to Mo.Ja.was fantastic and fulfilling the location, the staff, the quality as well as the food, and the community as a whole just a fabulous time and will be back
Good value for money Very friendly and helpful staff Great location Ideal for a budget traveller No room dining service. I stayed in a junior suite which was clean and spacious. Bathroom needs a facelift Wifi is very slow!! Room furniture needs updating
The staff was amazing!!! My personal favorites are Dana, Lamar, Richard, and Rochelle,. For an all inclusive the food was decent. The rooms are very clean. Also the tour representative Claudette Was very helpful and friendly. The beds were a bit hard and lumpy.
Staff was great!!! Nice view, breakfast was very good, wifi in the lobby was great. Hotel rooms could use updating, but were still in ok condition-just nothing fancy or new.
Doctors Cave beach was a walk away, and the Pork Pit. EVERYTHING. THE BEDS ARE HARD AS ROCKS, PILLOWS HARD AS ROCKS, TV BARELY WORKS, A/C WORKS BARELY, NOISEY AT NIGHT, NOT SAFE AT NIGHT, SECURITY LETS LOCALS HANG OUT IN HOTEL LOBBY SEEMINGLY TO USE FREE WI-FI, I WILL NEVER STAY HERE AGAIN. I HAD A TEN DAY TRIP SCHEDULED AND LEFT 5 DAYS EARLY BECAUSE I DID NOT FEEL COMFORTABLE OR SAFE HERE.
the stairs to the rooms in the back could use some number plate on the walls showning directions to them. Security could be more visible in the back areas or use outdoor camers to monitor. overall , excellent value for the price n great location for the beaches.
The service staff was great and very helpful. The rooms were okay and comfortable The food was very disgusting. They really need to ramp up the food service. No type of real Jamaican cuisine. They should compensate me for the awful dining experience.
The staff members were great... the rooms were okay nothing too fancy. I didn't like the food. The food wasn't great at all. The fact that it's all inclusive and you had to pay for wifi was another reason I didn't enjoy my stay. Overall the resort is nice but I wouldn't stay there again... I didn't eat much and I wasn't able to keep in contact with my family and friends because wifi was 5 dollars per an hour...
We got married at this resort through a cruise line last year. This year for our anniversary we returned. We had a king size bed with an ocean view. Loved the room! It was very spacious. Bed was a little too firm for us, but it did the trick. Also, the daily cleaning service of the rooms are VERY slow. From our 4 night stay they came once AFTER we went to the front desk to request that they come clean our room and change our sandy sheets. The all inclusive is nice, plenty of food. I give the nightly entertainment a B+. Loved the pool and bar area and there is an amazing spot to snorkel off the hotel beaches! Right outside the hotel, if you're up for a quick walk, there's shops and restaurants including margaritaville. We will be back. Slow cleaning service for the rooms. Had to request a room cleaning and fresh towels because no one came by the end of our 3rd day. Buffet and food could be a little better, but it wasn't bad or anything. B+ for food and entertainment. A+ for room and beaches.
The food was excellent, staff was very professional The smoking / non smoking areas need to be more defined especially for kids and people with respiratory problems.
Proximity to the beach, friendly staff, and cleanliness. The food is not all that great.
The food was lovely and the room was comfy. The staff was very courteous and very polite. The food at the grill needs a little work. I visited there twice and in the two instance the food was badly burnt, not very sumptuous at all.
Very friendly and helpful staff Lousy internet connection
The people Doc, Karen, Kenny, ladies who served continentalbreakfast, and security. Access to a refrigerator and microwave
The location of the hotel was in the middle of the hip strip so taxi shopping was very easy to get to. The breakfast you get toast muffin....EVERYDAY. When I got there the toilet didn't work went to the front desk reported it went out the hotel for a while came back at night check the toilet still wasn't fix. Went back down stairs and they said soon she will come and fix it so had to pour water in toilet till it was fix.
Detonating affordable and in walking distance to the supermarket, beach, entertainments and shipping. I was satisfied.
The staff is always welcoming and friendly. Something you expect when visiting other countries, but don't always get. Neighbors were extremely loud this trip, ironing board was broken, third trip without wifi. Nothing major and I didn't report it.
Location The room had splattered mosquito carcasses all over the walls no hot water no ironing board.... computer systems down check in was a nightmare also got eaten up by mosquitoes waiting to be checked in. Staff was marginally pleasant would not recommend staying here.
Loved the location, staff was amazing, ac blew cool. cleaning staff was super sweet!! Ac was dripping a lot of water. Staff did offer to move us rooms. But we were all settled in. Insect issue in bathroom. Dirty towel left behind door.
The hotel grounds, new rooms Staff not too knowledgable, wifi code kept changing daily. Extra hidden charges
The staff was nice Rats run past your feet no phone in the room the blankets seemed dirty the room flooded when I showered the WiFi is really weak