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Proximity to the beach, friendly staff, and cleanliness. The food is not all that great.
The service staff was great and very helpful. The rooms were okay and comfortable The food was very disgusting. They really need to ramp up the food service. No type of real Jamaican cuisine. They should compensate me for the awful dining experience.
The food was lovely and the room was comfy. The staff was very courteous and very polite. The food at the grill needs a little work. I visited there twice and in the two instance the food was badly burnt, not very sumptuous at all.
The food was excellent, staff was very professional The smoking / non smoking areas need to be more defined especially for kids and people with respiratory problems.
Adults only and the staff was amazing! The staff was so kind went out of their way for you and always so sweet. They remember you after only meeting you once! It was mostly couples which isn't a bad thing but could be annoying for some. It's a long way from most excursions. It's not a 5 Star compared to American Standards but for sure a 4-4.5!
My girlfriend and I were extremely comfortable from start to finish. Impeccably friendly staff and delicious food and drinks included in the purchase. BEWARE: the Romantic Dinner, wine, and Spa options are deceptively not included in the "all inclusive" purchase, and prices aren't available until you express interest to the concierge. Awkward to find out when you're there.
The people Doc, Karen, Kenny, ladies who served continentalbreakfast, and security. Access to a refrigerator and microwave
Detonating affordable and in walking distance to the supermarket, beach, entertainments and shipping. I was satisfied.
Very friendly and helpful staff Lousy internet connection
The location of the hotel was in the middle of the hip strip so taxi shopping was very easy to get to. The breakfast you get toast muffin....EVERYDAY. When I got there the toilet didn't work went to the front desk reported it went out the hotel for a while came back at night check the toilet still wasn't fix. Went back down stairs and they said soon she will come and fix it so had to pour water in toilet till it was fix.
This hotel was ok. The staff was very nice and friendly, and the customer service was very good. The rooms were average, nothing fancy. The restaurant and bar onsite is convenient, and the free conventional breakfast was above average. The dinner was about average. For the price, the hotel was not bad. If you’re on a tight budget, then this is the place to be. Also, it’s right across the street from Doctor’s cave beach, which was a big plus. The hotel gives you free daily passes since that beach is not free. My main complaint was that there’s only AC in the bedrooms, so it was very hot in the living room. Also, there is no ocean view from any of the rooms, but the view from the bar/restaurant was gorgeous.
I like the easy access to the beach and Hip Strip No air conditioning in the suite area. Very hot.
I went on a a Bussines trip, the place was ok for a Hotel at that price, good location, can get on the hip strip real fast, But it need a renovation so badly it seem Stuck in the Mid 90's. My room was one the one facing the street and noise of the cars at day time is very high, but at night it get calm. No TV in the room, and the TV that was on the living room was the one that Cristhoper Columbus Used in his first trip to the americas. Overall a Ok Hotel, if they renewd it can be great.
Location Lousy air condition... didn't sleep well thru out entire stay
F Revocation, the place look the same from when I stay there in 2004 .
the food and the service of staff the maintaince ac not working, fridge stop working and old tv , ac only in the bedroom, and the other areas the celing fans did not work
The price was the best I'd seen online and after staying there, I think it was the better to stay here, save the money, enjoy wheat they offered and spend your extra cash on activities. It's also on a main strip in Montego Bay. Big advantage. 1. They charge to have a guest or family member come up to your room - even if they aren't using any facilities, or eating, and are there for just 1 minute . Seriously!! Not a good policy because while in town people visit for an hour or so and wanna leave but you basically have to pay $35 for each person that comes over. Makes ZERO sense. 2. The buffet food was not that great. Felt re-used. A la carte was much better. I just enjoyed alcoholic drinks as part of the all-inclusive.
Overall my experience for a first time visit to Mo.Ja.was fantastic and fulfilling the location, the staff, the quality as well as the food, and the community as a whole just a fabulous time and will be back
Location The room had splattered mosquito carcasses all over the walls no hot water no ironing board.... computer systems down check in was a nightmare also got eaten up by mosquitoes waiting to be checked in. Staff was marginally pleasant would not recommend staying here.
the stairs to the rooms in the back could use some number plate on the walls showning directions to them. Security could be more visible in the back areas or use outdoor camers to monitor. overall , excellent value for the price n great location for the beaches.
Staff was great!!! Nice view, breakfast was very good, wifi in the lobby was great. Hotel rooms could use updating, but were still in ok condition-just nothing fancy or new.
Doctors Cave beach was a walk away, and the Pork Pit. EVERYTHING. THE BEDS ARE HARD AS ROCKS, PILLOWS HARD AS ROCKS, TV BARELY WORKS, A/C WORKS BARELY, NOISEY AT NIGHT, NOT SAFE AT NIGHT, SECURITY LETS LOCALS HANG OUT IN HOTEL LOBBY SEEMINGLY TO USE FREE WI-FI, I WILL NEVER STAY HERE AGAIN. I HAD A TEN DAY TRIP SCHEDULED AND LEFT 5 DAYS EARLY BECAUSE I DID NOT FEEL COMFORTABLE OR SAFE HERE.