The staff was great and the food was amazing. The location to the airport can't be beat. The wifi and air conditioning could do with an overhaul, but those were the only main concerns I had.
Location Lousy air condition... didn't sleep well thru out entire stay
The staff was amazing!!! My personal favorites are Dana, Lamar, Richard, and Rochelle,. For an all inclusive the food was decent. The rooms are very clean. Also the tour representative Claudette Was very helpful and friendly. The beds were a bit hard and lumpy.
The price was the best I'd seen online and after staying there, I think it was the better to stay here, save the money, enjoy wheat they offered and spend your extra cash on activities. It's also on a main strip in Montego Bay. Big advantage. 1. They charge to have a guest or family member come up to your room - even if they aren't using any facilities, or eating, and are there for just 1 minute . Seriously!! Not a good policy because while in town people visit for an hour or so and wanna leave but you basically have to pay $35 for each person that comes over. Makes ZERO sense. 2. The buffet food was not that great. Felt re-used. A la carte was much better. I just enjoyed alcoholic drinks as part of the all-inclusive.
the stairs to the rooms in the back could use some number plate on the walls showning directions to them. Security could be more visible in the back areas or use outdoor camers to monitor. overall , excellent value for the price n great location for the beaches.
Doctors Cave beach was a walk away, and the Pork Pit. EVERYTHING. THE BEDS ARE HARD AS ROCKS, PILLOWS HARD AS ROCKS, TV BARELY WORKS, A/C WORKS BARELY, NOISEY AT NIGHT, NOT SAFE AT NIGHT, SECURITY LETS LOCALS HANG OUT IN HOTEL LOBBY SEEMINGLY TO USE FREE WI-FI, I WILL NEVER STAY HERE AGAIN. I HAD A TEN DAY TRIP SCHEDULED AND LEFT 5 DAYS EARLY BECAUSE I DID NOT FEEL COMFORTABLE OR SAFE HERE.
We got married at this resort through a cruise line last year. This year for our anniversary we returned. We had a king size bed with an ocean view. Loved the room! It was very spacious. Bed was a little too firm for us, but it did the trick. Also, the daily cleaning service of the rooms are VERY slow. From our 4 night stay they came once AFTER we went to the front desk to request that they come clean our room and change our sandy sheets. The all inclusive is nice, plenty of food. I give the nightly entertainment a B+. Loved the pool and bar area and there is an amazing spot to snorkel off the hotel beaches! Right outside the hotel, if you're up for a quick walk, there's shops and restaurants including margaritaville. We will be back. Slow cleaning service for the rooms. Had to request a room cleaning and fresh towels because no one came by the end of our 3rd day. Buffet and food could be a little better, but it wasn't bad or anything. B+ for food and entertainment. A+ for room and beaches.
The food was excellent, staff was very professional The smoking / non smoking areas need to be more defined especially for kids and people with respiratory problems.
The people Doc, Karen, Kenny, ladies who served continentalbreakfast, and security. Access to a refrigerator and microwave
Very friendly and helpful staff Lousy internet connection
The staff is always welcoming and friendly. Something you expect when visiting other countries, but don't always get. Neighbors were extremely loud this trip, ironing board was broken, third trip without wifi. Nothing major and I didn't report it.
Location The room had splattered mosquito carcasses all over the walls no hot water no ironing board.... computer systems down check in was a nightmare also got eaten up by mosquitoes waiting to be checked in. Staff was marginally pleasant would not recommend staying here.