the location of the hotel as it was close to the convention center and it was walking distance Room cleaning, specially the bed cover.
Great breakfast and staff that work there are very accommodating. Some good doormen who happily open the door for you (also at the 3rd floor bridge door). Superb location. Responsive cleaning crew. I would gladly return as I have pleasant memories here. Horrendous Air Conditioning that is mild at best. It takes the heat away somewhat, but not cold enough to sleep with the blankets on. I have noticed this in my 4 different stays on Superior, Deluxe as well as Club Premier rooms. Such a let down for a 4+ Star rated hotel that is striving to be more. Decent Wifi Speeds (4Mb/s). Some doormen open the door for you; while others just watch you walk in and stand there looking at their phones or busy talking to someone else. Inconsistent hospitality (only) at the door is another major let down at this location. Plumbing issues on 2 of my stays thus far, but quickly taken care of.
Location, variety of breakfest cleanliness. The room was very dirty; mould on the bathroom ceiling, the linen of the bed was dirty with huges stains. I would never stay in this hotel again.
Service was at it's best, calm and peace stay
very good hotel. clean, beautifull and very nice staff!. very near to twin towers. Next time I will go to Impiana again! no
Location is very good, I did like swimming pool, and hotel crew are very nice too Structure near by, is noisy, I booked non smoking room, but they give me smoking room on the back not front as I mentioned during booking
Very central. easy access to everywhere. I was told it was a new hotel, but the interior looked run down. there were stains of humidity all over the wall and the furniture were worn out with sctrached here and there. I could also hear noise from the neighbors.
Smile of employee. The humidity was high in the room even if the air condition worked. The document papers had became wet in four days. The bed was somewhat wet as well. I stayed in a group. Everyone other than me had a welcome fruit, however it was not prepared from me. There is no consistency. But the each staffs were very kind. I thought there was a discrepancy between the attitude of the staffs and the facility of the hotel.
Great central location, very good breakfast, very friendly porters/doorman, great pillows on the bed (actually have a pillow menu) Bathrooms due for some work
the room was clean and had internet access. breakfast included was a good addition. i liked the accessibility and ease of getting a taxi.
near my office
The roon design and the view from the window The room size .... the furniture quality
good services. smaller room area.
Nice view from the room, free fruit service and spa. Breakfast is not good as I expected, range of choice is not enough for me. doors to the bath room is little heavy to move.
the breakfast, and the hotel location the stuff has not so helpful
this is very good and well located hotel. The great advantange is that all fees are included (some hotels in KL do not include TAX etc), and the staff is friendly. The reseravtion desk of the hotel contacts you after the booking made and ask to reconfirm the booking; they also check the credit card
Imaginative rooms, perfect views of the Twin Towers, especially from the Skyview Lounge. Spa was really nice too. Good location, better than Bukit Bintang, especially during pek traffic times.
Excellent Buffet breakfast. Nice rooms and comfy bed.
Location Not every room comes with buffet.... so I wish every room should come with buffet witout charging extra money
We loved everything about the comforts, amenities, and service during our stay at Hotel Maya. The staff were most helpful and accommodating, the room was lovely with a surprisingly good view. The spa and pool area were fabulous, and the breakfast was excellent and tempting. The evening service on the terrace was a nice feature as well. Overall, the staff went out of their way to ensure we had a positive experience--and this was greatly appreciated. We would certainly recommend this hotel and visit again ourselves.
The internet vary good The insulation is vary poor you can hear the car & people from outside in the road
The family room had cockroaches running everywhere. We booked the night before a taxi for 6 people to KL airport, which arrived on time, however they did not think any of us would have luggage! Consequently, we nearly missed our flight. There was pounding music, heard even on the 22nd floor to 2am in the morning!
Good location as it nearby with the shopping centre of KLCC. Its suitable for couple family. I hope that The Zon All Suites Residences could look towards their internal facilities which in my point of view is not meet to my expectation based on their star/ranking.
Large apartments with large kitchen. TV, stereo. Close to the KLCC. In all very satisfied. Pool area could need a little "touch-up". Some small things around the hotel was in need of fixing. Should be light in all logos for instance, small things that doesnt take long to fix, but wasn`t. We could wish for printer possibillities in buisness centre.
None Very poor booked out after 1 night
peaceful place and strategy located in the heart of KL especially near to KLCC. the carpet in the room a bit old.. There is a bit cram in the cafe area during breakfast.
1- near the center 2 good& frandaly staff 3 good lokking to the twin buld park 4 good for family need to up grad the furnture
It was definitely value for money. I guess, having stayed in a 4 * hotel internationally, my hopes were dashed at the Zon. The pictures that were shown on the net must have been old. The hotel is in definite need of TLC. The bathroom had a continuous leak and altho it was reported , nothing was done. In the breakfast room, the bin(garbage) was close to the food. How unappetising.
the location is really great!! not satisfied for the tax charges which is not clearly mentioned during online registration
The swimming pool was very helpfull with two age differnet for kids. The staff were very helpfull and polite.Overall location was excellent. Room cleaning is poor, No kids cartoon channel on the TV. They need to make a more secure internet connection.
Good location and good breakfast. They did not have my booking in the system. I had to log on to my hotmail account and print my booking reservation for them. Not good. What would have happened if the hotel was full, and my booking was not properly handled...? Would I have been shown the door? HOw can it be that I make a booking with credit card confirmation, get the confirmation, and still no room is reserved for me...???
Beligenhet, Bad burde renoveres
A very central situated and well run hotel, with a pleasant staff .Exellent rooms and recreation areas. Fantastic lobby. Nice music in the afternoon by the grand piano player. And a beautiful and relaxing restaurant. We missed bacon and ham at breakfast.